my name is Andy and I work in the car business myself for about 20 years. How was running a little…read morebit low on money and had a truck that I needed to sell. And as I figured everywhere I took it to sell, no one wanted to give me anything close to what it was worth.I went to Ralphs lot, and in less than 15 minutes they wrote me a check that was a good deal better than what anyone else had offered.it's nice to know that there are still a few dealers that are operated by actual humans and not the typical used car people that you expect to run into.I was not there to buy anything so I was not expecting the service I received, it was a nice change from what I expected.

Closing the place down would be the best thing to do! I went in there to talk about buying a car I…read moredon't think they're interested in selling a car they just sat in there and take up space and look at you like you're crazy

1/5 stars - Agreed on a deal, then sold the car while I was driving there…read more Negotiated an out-the-door price on a RAV4 XLE Premium over the phone, confirmed by email (not signed, but a clear mutual agreement). Scheduled a 6:30 PM appointment and drove 70 miles to the dealership. While I was already on the road, they called to say the car had been sold to someone else -- no heads-up before I left, just a wasted trip and evening. Avoid this dealership

well overall, it's negative. Friendly Sales staff, but much after that Caveat Emptor…read more I purchased in Jan 2025 my new Vehicle, and with all the electronics purchased a few warranties. I traded the vehicle March of 2026 and applied for my refund on my extended warranties. I checked Bach 4, 5, 6 7 weeks later as it was suppose to only take 4-6 weeks for refund. went back week 11 and Oh, we never processed the paper work. we will start fresh and new, so it will be another 4-6 weeks. really, and how much interest are they gaining on my money. not a happy camper as I did use due diligence and not just let the ball drop. this goes hand and hand with service provided when they attempted to get " required " wheel alignment while still under full Warrenty, and charge $240. The service department kept the car and provided a loaner which smelled so bad, you gagged just getting in it. When calling this out, the only thing said, it's all we have. As stated above, Caveat Emptor when dealing with this Toyota dealership. I've purchased several Toyota models the prior 20 years and have to admit, Fords are looking good....

I usually come here for the service department, I have been to fords all over and can honestly say…read morethis is the best and ONLY ford that's genuinely worth your money and time. John from the service department, is a very respectable, professional and kind individual. He definitely deserves a raise for his patience. I've had some terrible experiences with ford dealership but the service here is exceptional.

Bought a Ford Explorer, engine blew up after a few days. They traded it in for an Audi Q7. The Audi…read morehas the wrong tires on (too small - wrong speed indication), and after a few months, repairs to the bushings and crankcase breather/oil separator are required (3,8k). They helped me with none of these issues. Not even want to sell me the right tires.

Had a need for a new inspection. As I'm new to the area, my homework suggested I visit Clark's…read more Just as expected from a generational family owned Cadillac store, I was treated incredibly. Highly recommend.

Had a service appointment two days ago. Waited in the waiting area. What a pleasure! Coffee,…read moresnacks, water all provided. Clean restrooms nearby. And all this without having to drive to Cary! This is our second vehicle we've purchased through Clark and I can't recommend them more highly.

Not a good experience. Bought a 30k truck and a week later it was in the shop. They held it for 2…read moreweeks and the problem was not fixed. We kindly asked them to do right by us and just fix the issue. They told us not to come back and to take it some place else. I was going to buy 2 more vehicles from them if it was a good outcome but I bought elsewhere instead.

This place is a joke. I was interested in purchasing the EV Hummer they had listed on their…read morewebsite. It was listed as having 43 miles on it, the Carfax said the same and showed that it came with an off-road package that had side assist steps. After reaching out to them, three individuals texted/emailed me. I ended up corresponding back and forth with an individual named Brandon and set up a time to meet this morning at 11am. In an email with Brandon I did ask again about the mileage on the vehicle to confirm it was 43 to which he said yes and referred me to the Carfax. I arrived this morning at 11am, after a 45 min drive and after some initial whirlwind introductions (lots workers and people inside a small office) learned that Brandon was just a scheduler of appointments and not a sales person. The Hummer was located and brought up. My husband attempted to open the back door of the car using the remotes and neither remote would open it??? The sale person had no clue why this wasn't working or how to open it. I found the outside button and finally got it opened. The sales guy then told us the car had over 250 miles on it??? We then noticed that the side assist steps were not on the vehicle. At first I thought they were ones that opened/lowered when the car was opened, nope they were missing. The car looked so unfinished with them gone. We then informed them that we were no longer interested in test driving it due to all of this. When I mentioned the mileage dispute they tried to explain to me that when the got it at auction it had the 43 miles, but they had to get it to their location and test drives, etc. While I do understand that, your website should mention that it was purchased at 43 miles, but now it has this many. It was then brought up that I had been communicating only with a scheduler and not a sales person to which my response was then he should have said let me connect you with a sales person to answer the question. How was I to have known he didn't know anything about the actual car.

I recently purchased a 2012 F-150 from Bill Smith at PPO and had a great experience. I'd been…read moresearching for a truck that met my specific criteria and he had a close fit. Bill, Cindy, and team worked with me to ensure a smooth transaction and to address the few concerns that I had. I would be happy to do business with Bill and PPO again.

Bill Smith has been in the Car Business for 40 years. After selling BIll Smith Ford a few months…read moreback, he has opened a boutique pre-owned location in Southern Pines. We just bought a 2013 Ford Explorer and the entire transaction could not have been more satisfactory. National surverys say thaty many people would rather have a root canal than visit a car dealership. Come visit Bill Smith and see the difference.

We were out of town when our truck broke. This dealership prioritized getting our part and getting…read moreit installed even before the Fourth of July holiday. Everyone at the dealership was so kind and friendly, and the price was very fair. I would highly recommend this dealership. Thank you!!!!

This is a follow up review from my purchase in February 2026. I traded a vehicle for a new RAM…read moreBighorn and paid cash for the balance. The finance guy asked if he could do a soft credit inquiry. I assumed because I was writing a check, didn't really understand the reason but, it was a soft inquiry so no harm, right? So yesterday, I checked my credit, as one does from time to time, and discovered they had actually done a hard inquiry which dropped my credit score. Not only should the credit check not have been done, soft or otherwise, since I was paying cash, but someone's job should be called into question. Harsh? Not at all! Sadly, this reinforces the stereotype about car dealerships. Now don't get me wrong, I have excellent credit and, with the drop, I'm still well into the 800s but, that's not the point. The point is having someone look you in the eye and lie to you.