I had a wonderful experience with Cooper Ford. I randomly heard about Cooper Ford from a buddy after I told him about my experience with Crossroads Ford. I wanted to get a value on my Raptor and pulling up to Cooper, I felt like I went back in time to what I feel like a 70s dealership would be like. I didn't get bum rushed by irritating salesmen. I ended up selling my vehicle and buying a new one in the same day. My paperwork took 30 minutes and I was on my way. I felt like a part of the Cooper family. Wonderful experience and I recommend everyone check them out and give them a chance to earn your business. read more

In my six decades of buying cars for my family, I have had experience with many dealerships. But I can honestly say I never have had such a seamlessly smooth experience than I had recently with Cooper Ford. There is a difference in dealing with a locally owned dealership. Kass was our sales rep who treated us fairly and kindly. After our deal was firmed up, the service after the sale continued. I can't speak highly enough about the experience we had with the dealership: and we all know how painfully unpleasant it can be to shop and buy an automobile. And BTW, any dealership that has free popcorn in the lobby is definitely worth dealing with. read more

On a friends recommendation, I brought my truck in for four new tires and was very pleased with the experience at Cooper Ford - so much so that I've scheduled my second vehicle for 4 new tires as well. read more

Excellent service, good prices and exceptional people. I drive past other Ford dealers to take my car to Cooper. They have been fantastic and I highly recommend them. read more

Great service people with a willingness to help the layman navigate through the maintenance and repair issues with your vehicle. James Hudson has always been willing to share his years of knowledge to answer the questions concerning what can be at times complicated about vehicle maintenance. You can count on James and Cooper Ford to deliver on their promises I will refer friends and family to Cooper Ford with confidence that they will get friendly and helpful service. You can trust Cooper Ford and James Hudson with your vehicle needs. They are an asset to the Carthage community! read more

My husband and I were searching for a Toyota Tacoma. Although this is a Ford dealership they had exactly what we were looking for. They were very helpful, answered the 1000's of questions I had with patience and professionalism. Kass was awesome to work with. We test drove the vehicle and loved it! They were very transparent with financing options and ultimately gave us a great deal! They are a smaller dealership. We didn't feel forced into anything. I will absolutely drive the 2 hours it took to get there just to work with them again! If you are in the market for a new or pre-owned vehicle I highly recommend heading their way!! read more

I took my car in for an oil change/repair a tire/tire rotation. They charged me to repair the tire but a week later it was flat again which also indicated to me, they had NOT rotated the tires. Now I wonder if they even changed the oil? When I mentioned this, James just shrugged his shoulders. I took my other car in yesterday for an oil change & was told we were not on the schedule even though my wife had made an appt specifically for this date as we were going to be in town anyway (we've since moved 90 minutes away). They told me they were too busy & to make another appt. No, I don't think so. I'm NOT driving another 3 hours to deal with this incompetency. I do NOT recommend Cooper Ford!!! Run Bambi Run!!! read more

Mr. Cooper, Apparently, response to your fabricated reply to my original negative review was removed. I am not surprised as it fits the fake persona of your dealership. Your entire response was a total fraudulent falsification of events. My husband, who is a former car salesman, was mortified at the total disrespect and rudeness of your general manager. Not only did he cost you a sale over a few hundred dollars but your reputation as well. After speaking with you in the hallway, I wondered why you would employ someone so rude and condescending to your customers. After reading your response to my complaint, I now know why....your beliefs and personalities are the same. You leave him to do the dirty work. Maybe it is time your time knows the truth about your dealership and how you and your staff treat people that you consider unworthy of your time because you cannot make enough money off of them. Your general manger stated that he was not a motivated seller when it came to deals such as mine where he was not making hardly any money. He didn't care if he sold the car or not! Really? That is the great personal service you speak so highly about! Your general manager, while I was speaking, interrupted and pointed his finger and stated he did not need to be educated about cars by the likes of me! Is that the wonderful customer service you pride yourself on at your dealership? You knew your general manager was causing conflict when I spoke to you in the hallway. Yet, instead of stepping in and handling the situation which I would consider "good customer service", you fled the dealership so you would not have to deal with your customers. Wow! Is that great customer service? I would also caution you about calling your customers dishonest and liars just to save face. You see, my former husband of twenty three years taught me just how people will lie to benefit themselves. Therefore, my phone is ALWAYS on record whenever I handle business. Therefore, my statements are true and accurate and nothing you can say can dispute the actual words that came out of the mouth of your general manager. Careful about calling your customers names. Is that the great customer service you speak of? It seems the entire staff needs a course on personal relations. The only reason I came back to your site was to let bygones go and offer to purchase the car. I have noticed the price has dropped again and it still has not sold and seems you are having trouble doing so. I was willing to do so. To my surprise, the response from the owner of the dealership was not an apology for how his general manager treated us but found that the owner of the dealership not only condoned his behavior but called me, the customer, a liar! Unbelievable!!! I guess that is more of that great customer service! All of this abuse from your dealership that was a two hour drive one way and I drove there twice...a total of 8 hours!!! So I ask the public....is this where you want to buy your vehicle? Do you want to be treated like nothing if they can't make enough money off of you? Do you want to be called names in order to save face or would you rather go to a dealership that treats you dignity and respect?? You decide.... read more

This is an amazing dealership! My husband and I have smooth experience with them- not pressure. They are very flexible and gave us an amazing deal! Everyone was polite and very professional. Highly recommend them! Kass was very transparent through out the entire process. read more