We've had Sanitation Solutions for 5 years and they are fantastic! They never leave a mess and always return my garbage can to the same place. They have also been extremely nice over the phone! I did not expect that! I've called a couple times with a question on whether they pick up particular items. I also love love love that they have a large item pickup day. I don't think they take anything enormous, but they have been accommodating when I needed a bean bag and an ottoman picked up. One time, being a tired mom with a newborn, I missed the truck. We had a ton of garbage that week (newborn baby) so I ran out to the sidewalk and flagged them down as they were leaving my neighborhood. They could have kept driving, many trash services would have, but they stopped and took my garbage without question or complaint. The reason you don't see a ton of reviews and that a couple are bad reviews is people never think about their sanitation company. It's a set it and forget it type service. If they're doing a fantastic job, you'll never see them or notice they were there. But if they mess one thing up one time, you sit up, take notice and blast them on Yelp. For every negative review on here, there are thousands of customers who are pleased with their service. Keep doing what you are doing Sanitation Solutions. read more

Sanitation Solutions - Junk Removal & Hauling Near Me - Cumming, Georgia

These trash folks are lazy.They didn't empty my trash. Since when do trash men stay in their truck and not get out. Lazy ahh, yes I'm writing this out of frustration. read more

Yes, just like most of the reviews, they are doing the work, they suppose to come as scheduled but they don't, then suddenly came after 4 days off schedule, it's bad. read more

Sanitation Solutions has been a very reliable and a timely company. We have used them for over three years with our current home and for 12 years with our previous home. read more

This company is horrible! I pay them extra money for an extra garbage can each month and half the time they don't even pick it up! They discriminate against my disabled basement apartment tenant by making him drag the garbage can all the way up the hill to the main driveway instead of at the end of the basement driveway. read more

Sanitation Solutions in Cumming Georgia are the worst garbage service. They are unprofessional. They will promise to pick up your Garbage and will not do it. They do not care about their customers. When you call they are rude and not helpful. I would recommend to never use this company. You need to choose a more efficient Garbage service. This company is not efficient and do not care about their business or customers. Money hungry business who treat their current and previous customers badly. read more

Not very happy with this trash company. They're always running late (sometimes well over a day latand when they do finally come by your residence, they dump the recycles in with the trash! I've called to see what I can do to help ensure my recycled products actually get recycled and they assure me no recycled products get thrown away. However, it continued to happen on several occasions. Thinking of switching to another service. Update: Finally decided to cancel the service. I'm not sure what went wrong, but they told me to put my bins out on the street for final pickup but it took them TWO weeks to come get them. And this is with me calling to check in on them once a week. I was worried that my HOA would be angered from two bins being parked long-term on my curb. My entire experience with this company has been nothing but a headache and I wish their customer service was a little more personable and understanding. read more

Not even worthy of this one star...signed up and paid for service 2 weeks ago...yet to receive trash can or service...called 3 times to request trash can and nothing 2 weeks later. Phone representative can't understand why i would be annoyed even after I explain that I have 10 trash bags ready for pick up with ants all over the bags...instead she had an attitude with me...stay tuned...ill keep you updated read more

I would not recommend Red Oak. They are not dependable. They miss pickup almost every other week.

Unbelievably inept customer service. I had trash strewn across my driveway and street after a pickup one day. I had to pick this trash up on my own. So, I called to let them know about this, but was on hold forever. I decided to use their text system instead. Followed instructions, nobody got back to me. I emailed my issue to them... no response. I left my information for a call back... no response. Finally, I got a hold of customer service a few days later when I called. They transferred me to someone "who could help"... they transferred me to a voicemail. Left a voicemail. Called AGAIN. Same thing. FINALLY spoke to a supervisor who assured me they'd take the charge off my bill (so far, nothing). Presently, I am on hold trying to get an explanation as to why I have been charged for recycling... I don't even use their recycling. Haha. It's almost comical. read more

Horror story of Sanitation Solution customer We put our trash barrels out Monday night for Tuesday pick up. We called Sanitation to complain the barrel of trash wasn't picked up. Long story short, they refuse to pick up the trash because their driver's GPS shows they were here and was told it's their company policy NOT to pick up. So if human error occurred on their driver's part, THEY WILL REFUSE TO PICK UP!!! They will not value their customer! It took for us to fight them hard, really hard and cancelled the service demanding them to come pick up their barrels today because we are out! So for those who are considering them -- beware of their many horror stories lately! read more

1st of all, Sanitation solutions of Forsyth County is a big joke. These people wrecked my yard, After contacting numerous times and asking the front desk lady to tell the driver to quit using my driveway as a turn around, They continued to use my driveway and turned the edge of my driveway into a mud hole. This is the worst sanitation company out there. They go as far is to compact the trash out into the street leaving oil all in front of my home. Customer service is a even bigger joke as the lady is incompetent as the day is long. The owner will Dodge you as well, He doesn't have the balls to contact his customers and fix the issues. He would rather just end your trash service than be an actual business owner and fix the problem in my yard. You would think that you would fix any issues in order to have a residual income in the future but the owner obviously doesn't understand that, as he is uneducated. This company should have a warning label. May not pick up your trash, May leave trash in the street, As well is leave hydraulic fluid all over the road as well. read more

Sanitation Solutions - Trenches yard, thanks "sanitation solutions" - Junk Removal & Hauling Near Me - Cumming, Georgia

I used to love this company. I've been with them for over 10 years. For two weeks now I've been calling and no one will answer. My voicemails have not been answered. My recycling has not been picked up in 2 weeks. I am frustrated and disappointed! read more

Service is declining. At least once a month they forget to pickup my recycling. If I call in they will make some excuse and sometimes pickup the next day or promise to pickup next week and slow me to have double the trash picked up. It's frustrating considering my sub division is looking to pick one trash company for the entire lot. Might be time to goto a competitor. read more

I was happy with Sanitation Solutions at first until I was home one pickup day and saw their guys throw our recycling into our trash can and dump everything on the truck. I called and was told that they weren't sending a recycling truck down our street because there weren't enough stops, but that the pickup guys were supposed to be bagging our recycling and taking it separately and that it wouldn't happen again. A couple months later, I was home on pickup day again, and I watched it happen again. It took a week of calling and emailing the company to finally get a response, and that response was "We're no longer going to offer you recycling." I suspect all of our recycling went to the landfill during the year or so we used them. read more

Been with the company around 3 years missed 3 pick ups been warned of excess trash never had more than one can was charged a late fee that's after 3 missed pick ups and they missed me a 4th time this Thursday I'm owed at least 1 month free service read more

Horrible customer service. Receptionists are rude and unprofessional. Told me they would refund me 1 month of prepaid service since I moved to a new location but now won't refund the money. Stay away! read more

Very unprofessional employees. The manger Lisa hanged up the phone on me. Employee Leisa Osley is completely spaced out. I called to get a bulk pickup because they don't pickup bulk (grill) with regular pickup. Unbelievable the service I received. Smh read more

Just cancelled my service with SS since they can't seem to get their act together. It's been 5 weeks in a row that my trash has not been picked up, "come on man, you have one job!" Called to cancel, now just waiting to see if they can get their cans today like they said they would, not holding my breath. read more

Frequently skips our pick up, especially after I have paid the bill (early this go around). It's like they think because they have the money they can skip us. I haven't seen a credit for the missed pick ups either. We're on day 7 without pick up and the can is FULL. read more

I wish I'd seen these reviews before I hired them. I used this company for a few years. The very first time they were to collect my trash, they skipped the pickup. I had to call and got apologies and a $5 credit, promising to pick it up next time. Missed pickups happened with some regularity for the duration of my service with them. Sometimes I had the time and energy to call and listen to their excuses and get a credit. Sometimes I just didn't and waited for the next week. Then came this year. Starting in about November, the service took a nose dive. The first time the pickup was missed I called and was told it would be a day late. The second time it was missed, I called and they said I'd have to wait for the next pickup date. I explained that the can was full and I needed to put out more trash. The lady said to just put it out and they'd pick it up. I told her there are dogs in the neighborhood that will tear up extra bags. She told me I would have to decide whether to take that chance. I took the chance, the can was finally emptied, and I spent an hour that night in the rain picking up trash which the trash company just left strewn about. The next time - the next week in fact - the pickup was missed again. When I called to complain and explained what had happened with the trash strewn about, I got a week "sorry about that", and again an offer to credit my account with $5 "for my trouble" and pick up the trash during the next regular date. This week I got home after a few days away and saw that, once again, the trash had not been collected. I called and left a message on Tuesday and got no call back. I called yesterday and told the person that answered the phone that if they would provide and service a second can so that my trash will be protected the next time they "had mechanical trouble" I was told they couldn't do that. When I asked for someone who could help me, I got a promise for someone to call back "within the hour". No call. Today I called and again left a message. I got a callback from someone named Kevin who again went into the long tale of woe about how they've had mechanical breakdowns and trucks out of service, but they are getting that corrected. I explained that while that is all too bad, I am still paying for a service that I am not receiving. Also, the billing department is only too happy to slap me with a late fee the moment I'm a day late with my payment, and recently raised my rates without any forewarning. He said that they'd offered a credit yesterday and I, unreasonably, asked instead for a second can to be delivered and serviced. They had *not* offered another credit and I told him so. I offered a solution that they flatly rejected. He became obviously angry, bordering on belligerent, and said that he would just pick up my can and stop servicing the account because clearly I could not be satisfied. I called the office to make sure that I get a full refund and they cancelled my account. I told the woman who answered the phone about how Kevin acted unprofessionally and that he doesn't seem to know how to treat customers, preferring to cut them loose than to try to provide the service for which they are paying. Another week "sorry", and then she asked "Is there anything else I can help you with today?" I would have laughed out loud if it weren't so sad. What a silly question to ask someone you just cut loose as a customer. If their service doesn't improve, I don't expect them to remain in business very much longer. read more

Wow! What a joke! These people are completely incompetent. Signed up for service and while I've been waiting on a can for who knows how long, I was finally told they would bring it the day before my first trash pickup. HAHAHA What is the point of having a pick up if there won't be any trash to put in the can. What a bunch of cheap b******s. I wouldn't waste my time with these people. They are definitely not the cheapest and certainly not the friendliest. As a matter of fact, they think they are too good to be trash people. when that is in fact all they are... trash. read more

Had SSI For 3 years... They started off great I've had my own garbage can along with the one they gave me I used to leave 5 and $10 bills on things that might wait a little more... After a while they stopped even picking up my trash if it wasn't 5 ft closer to the road... 3 months ago they broke my trash can top and just throws it in the ditch every time... I finally called the other day May 28th 2018 and cancelled... The lady asked me if I was moving and I said no I'm tired of your guys not picking my trash up on the days they're supposed to and then throwing my trash cans in the ditch... There's way better service than this read more

Sanitation Solutions - Had SSI for 3 years and this is what I come to Everyday when I get home if they pick my trash up on time...SMH @customer service. - Junk Removal & Hauling Near Me - Cumming, Georgia

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We had our garbage out all day, they came at night probably during the rainstorm, and they didn't pick up our garbage. Then they won't come back and get it even though it's their mistake so it has to sit in our hot garage all week long? Very disappointing read more

I called Monday afternoon at 3:30. They sounded happy to hear from me, set me up in about five minutes. Tuesday (The Very Next Day!) A new trash can, recycling container got delivered. And they picked up the trash cans I owned already. So far a great company to do business with. read more

Worst trash service I've used in Forsyth county. Far too many times my trash has sat on the curb for days when they don't bother to come for a the regular pickup. Calls to the office usually get you an answering machine. Promises to pickup the trash from the callback are as random as the regular pickup. Todays follow up service resulted in the recycling being picked up.. the trash bin remains. Ive had it. Terrible. Terrible. Terrible. read more

SS says they are NOT on a contract basis however we did NOT renew as we were in and out of the country and when we returned to move we paid 95.00 to reinstate and then moved and were told we would receive most of our payment back. We never received it and then were told we did not give them prior notice to cancel service ( we were going to transfer service but they did not service our new area) they never returned any portion of the money and we were not receiving service so to pay for a service your not receiving and not get any portion refunded is ridiculous! They are unprofessional and rude and I fully understand why they have such a low rating. They need to work on their professionalism and abide by their NO CONTRACT rules! No contract means no penalties!! read more

We have been with them for 15 years. Under the new ownership service has declined. They either miss a pick up for the entire street or they come when they want and always running late. They have missed the last 2 weeks of pick up and when I call the office they always say it it due to mechanical failure of the truck,,, They have used that excuse at least 11 times. And had no excuse other than to put me on hold for 15 mins as to why they skipped an entire week... The driver turns around in my yard and damages my lawn. STAY AWAY as we have finally had enough. Cancelled service today ad they didn't seem to care. ^Not even worthy of 1 Star....... read more

This sanitation company tries to get every penny they can out of you. If you have grass clippings in a trash can in a bag they'll take them out and only take household trash. It's only $60 extra charge though if you want your grass clippings picked up. Its trash and been trash for all the years I've lived here until today. Bags with ripped and laying in my driveway this morning and other trash taken. Gwinnett/Buford really needs to rethink the companies they do business with. I know I sure am. read more

These guys will leave your trash can and recycle bin in the middle of your driveway so you have to move it out of the way before you can leave your house that morning.... no common sense read more

I have subscribed to Sanitation Solutions since it's inception, roughly since 2003-04. My initial contact was with Kevin Byrd, owner. There was one major hitch in 2018. I contacted Mr. Byrd about it and he responded by personally coming to to my house. How often does that happen? I enjoyed the reunion with him and the problem was quickly resolved. Because of a change of lifestyle, I admitted to him that a weekly pickup wasn't needed anymore. He offered twice a month at half cost. Ideal. In this unheralded business, no one is perfect. I give the Company "Two thumbs up". Jack Allison, Cumming, GA read more

Worst Collection Service that I have ever had. The garbage men that work my route treated the trash in the cans better than my actual garbage can itself. They broke a trash can lid completely off the base can and apparently if it isn't their can, they don't care. I called for a replacement and apparently the owner of the company decided I wasn't worth his time and didn't return my phone call until I actually cancelled my service. Great Customer service there! read more

Why am I rating our garbage service? Because they go out of their way to give excellent customer service. We started with Red Oak as they serviced the house with previous owner. They would leave items sitting by the road. Sanitation Solutions picks everything up and is on time and professional read more

Rude customer service, Maria didn't care to listen and was happy to cancel me with an attitude, manager Kristy is the same way which is why her employees act the way they do . I'm fine paying more $ with a competent service provider. read more

They spill oil every week when they pick up the Trash. When they use the hydraulics to compress the trash it spurts oil onto your road in front of your Driveway.. Slowly it gets tracked from your car tires into the garage and then your home.. They have been told numerous times but Christy who is in charge just doesnt care. read more

We have had nothing but issues with Sanitation Solutions! They have left a mess in the cul-de-sac many times. And, if you think they are recycling! I will tell you they are not! They have one truck that empties both cans into the same truck and I have watched this for the last year and have video to back the statement up! Upon notifying them, they assured me that they were recycling. Maybe, the EPA should be notified of their practice. Since the do get funding for recycling. This week, our normal pickup day is Wednesday. It is now Friday and our trash has yet to be picked up even after calling them to notify them of the failure to pick up. They assured me this morning that it would be picked up today and it is now 7:22pm. Trash is still on the road waiting. Go with anyone else if you can! read more

This has to be the worst possible waste management/mismanagement company around. They leave messes, never return the trash cans where they were. They will give you lots of lip service but no action whatsoever! read more

We have had Sanitation's Solutions for over 2 years since we moved into our home. They are the best for price and service. We rarely have issues and when we do they react very fast and get it fixed. They also help with larger items very quickly. Cannot say enough good things about them. Leisa has been fantastic to work with. Highly recommended. read more

I called this company to ask a simple question about my service in which they were negligent for. Before i could get done asking the OWNER (Kevin Bird) this question. I was immediately met with a barrage of slurs and anger that was unwarranted. Unbeknownst to me, Apparently he was upset on the volume of calls they were receiving that day. As a business owner my self i recognize that each customer has their own individual set of issues, and each need to be addressed differently and accordingly. I was truly upset to realize that Mr. Bird could not accurately convey his point to me over the phone but had to result to slurs and raising the tone in his voice which immediately taken the conversation to a point of disrespect. It's important that i deal with individuals that are able to express themselves without throwing tantrum's like a child. I am canceling my subscription. Your customer service has left a horrible taste in my mouth. In no way did i deserve the lack of courtesy presented. I feel bad for your employees, and anybody else that is under the voice of Kevin Bird's Commands. Horrendous! read more

Since the day that Gwinnett County Government made its residents use Sanitation Solutions, it has been one bad experience after another. I live on a busy street and multiple times I have come home to find my can in the middle of my driveway. I can't just stop in the road, get out and put it to the side just to pull in my driveway. I wind up going next door, walk across the yard to move the can and then wait sometimes over 10 minutes to be able to turn left to come home. I've taken pictures of this, called Sanitation Solutions and even watched as the trash guys do this. On a couple of occasions, I have had a couple of bags more than the big can will hold without the lid being open a little and instead of piling it on top of the can or put the two bags on the ground, I have used a small green trash can to contain the extra bags. I've put the green can right in front of the big can so they would get that trash as well and both times, I've had to call because they physically move the green can to get to the big one and do not empty the green one. The first time this happened, I called and they came out and got the trash but have no doubt, they were not happy because I found the lid to the green can up in my neighbor's yard. It had been tossed up there. Yesterday, I called because it wasn't picked up and I received a voice message stating that they only pick up one can and would not send someone out just for my one can. I called and spoke to the same person (although she claims it wasn't her but I just heard the message and it was her). Very nasty lady. Told me I could pay extra money and they would bring another big can to my house and I could use that. Apparently they want you to look like you own the sanitation company by having multiple cans. For $36.00 more a quarter, they can do this. Well, no thank you. I will just pile my garbage like I see everyone else do and not try to keep the extra bags contained to where animals can't get to it or traffic going by won't make it go into the street (I have 18 wheelers going up and down this road during the night). Why should we have to pay extra money just to get 2 bags of garbage picked up out of an extra can? And why did they come pick it up the first time they missed it? The lady told me that they were most likely just being nice. Nope, she also explained that they just signed a new contract with Gwinnett County Commissioners and they call the shots. So the last time, they had not been reassigned the glorious duty of picking up our garbage but now that they have, they want us to pay dearly for their services. That's fine but like I said, I will pile it to the sky from now on. What a nasty lady that was who I talked to just now and had a message from today. But I guess that is what you get when you deal with trash. read more