I highly recommend Will Prokopiak when you purchase a car from Subaru Santa Fe!…read more I found a used Hyundai on the lot in great condition. I didn't feel that he was trying to scam me nor pressure me into a car I didn't want. I worked with him in the past on getting myself into a car, but I didn't believe I was ready. Now I have a car I love and enjoy! He was patient and understanding throughout the whole experience.

We have unfortunately had a lot of issues with Subaru Santa Fe. I have had to work with many of the…read morepeople in the service department and have not yet had an experience where they communicate well or take accountability for unresolved issues with my car (2020 Subaru Ascent). Several months ago, they told me I had an oil pan leak, so I left my car with them for about a week for them to fix it. Then I returned for my regular oil change and check up about six months later and they told me again that I had an oil pan leak. They tried to get me to pay for that again, even though it became pretty clear this was unresolved or repaired poorly by them to begin with. Now my car has broken down on the side of the freeway, and I had to have it towed to their service department. It has been there for about two days and I have not had a single update on what might be wrong with it, nor can I get a hold of anybody who might know. I do not have faith that they will be able to fix the problem or be transparent on exactly what the problem is. I do not recommend Subaru Santa Fe service.

They did a great job of getting me the new car I wanted, with the features and colors I wanted…read more There was no pressure, no upselling, no flim flam. I had questions about maintenance and one of their very astute technicians was happy to have an in depth conversation with me over the phone, explaining the engineering behind my questions. The popular model I chose took some time to arrive from the factory, but the wait was well worth it. During that wait, when questions came up, I received enthusiastic assistance from several other members of the sales staff, even though I was another salesperson's customer.

I had an appointment to have our car checked out before a long, upcoming road trip at Honda of…read moreSanta Fe this morning. I was a little worried because I'd read some negative reviews of the place. But it was a great experience! Josh greeted me and was friendly and professional. He told me my wait time would probably be an hour and a half. Under an hour later he came into the waiting area and said my car was ready. He went over the inspection they'd done, pointed out that the tires were in fair condition and that the engine air filter would need attention in the near future. He did not suggest, much less pressure me, to take care of those looming issues today. They topped off the fluids that needed it. When I asked how much I owed, he said the service was complimentary!

Quick Lane got one of my daily drivers checked out and serviced promptly. They discovered that it…read moreneeded a new battery, got that put in, topped up all of the fluids, check the tire pressure, and got this vehicle ready for a 1500 mile trip. The waiting area was very comfortable and I had a nice chat with some of the other customers while I was waiting, but they had me in and out in half an hour. Adrian the service manager was very personable and capable. Thank you very much!

Everyone, I don't normally place messages like this, Yesterday for the second time I took my 2024…read moreFord F150 to Capital Ford in Santa Fe. My low beam led headlights are not working. They did a diagonotic on the truck and told me the a module that controls leveling of my high beam needs to be replaced, the part is $65.38 takes three days to receive (other ford dealers and internet sells it for $31, overnight) and $1045 labor for 5 hrs, plus tax at $90.91, total is $1206.24. When comforting the Service Manager, he left to talk with the technician and whomever else, I fact checked the repair estimate: 1. Capital Ford stated they have to remove the center console to install the module that's why the labor is so high, and program the module. My research indicated the module was located behind the head lamp, easy access. 2. The module part number Capital came up with is a module for halogen head lights, mine is LED get the picture. 3. When comforting the services manager, he brushed me off, when I told him I was leaving he threatened me with calling the police because I had to pay for the diagnostic, yet it was wrong, I countered with "better yet I will call them because your trying to hold my vehicle hostage" 4. A the service director stepped in, asked me to sit with him in his office, we talked about what just happened, he got on the computer, looked up the part number and agreed the module was wrong so was the location, and he was going to order the Head Lamp Control Module instead, I left it at that. However, he ordered it without technical support because that's the only module that made sense. 5. I have been trying to drive my vehicle during daylight hours because only my high beam works, as such my lights limit casting lights a limited distance in fron of my truck and makes navigating roads that curve or swerve, placing myself and others at risk of crash or blinding on coming traffic, the problem is a safety hazard to which neither Ford or Capital are concerned about. Has anyone out there run into service problems with Capital, Ford, and/or Headlight problems on their Ford truck. Thanks for listening

UPDATE: Today my wife and I made another visit after receiving a call from sales manager David. He…read morearranged a visit with salesperson Jessica, who was just wonderful in every way. We purchased a 2024 Jeep Rubicon at a great price. Jessica took her time and answered all of our questions. We never felt rushed. This is how the purchasing experience should always be. Visit them and have David or Richard set you up with one of their great salespersons. In a prior visit, we dealt with Gilbert, who reminded us that he didn't get paid by the hour, and refused our request to take a test ride of a vehicle similar but not exactly what we were looking for unless we could provide some assurance that we would "most likely" purchase the vehicle. Salesmanship 101: Always cultivate your customer. If they don't buy today, treat them well and they may come back and purchase another time. Cultivating a customer should always be "worth your time". Fortunately, David called me the next day, on speakerphone with another manager and a few others to apologize for Gilbert's treatment of us, and assured us that this is not how their salespersons are trained to treat customers. I'm so glad David called and remedied the situation. David was sincere. You could tell he was genuinely concerned, not just due to my original review. The dealership, David and Jessica have my respect and have earned a loyal customer. Today was a win-win day.

My mom is in her 70's and dreads coming to this dealership to the point that her next car will not…read morebe a Jeep. We brought her car in for an oil change and service, driving 1.5 hours from where she lives to do so. They do not provide loaners or offer Ubers/lyfts, so I rented a car for the day. When we got the car back, at the end of the day (just before I had to return the rental!), it had not been washed, and the requested service had not been performed. Then, on the way home, the check engine light came on. For the next appointment, I brought it back myself. They said it would be 1-2 days. Cautiously optimistic, I booked a hotel room... still no word. I stayed a second night, and still didn't hear back. We have called and left two messages waiting for an update, and I am on my way to rent a car so I can drive back to her. It seems pretty problematic that getting a car serviced is ending up this costly (when you factor in the commute, time without a car, inability to get home for days, etc.). At the very least, they could provide us with timely updates. I am young enough that I can manage, but it seems downright unethical for them to hypothetically put an elderly woman in this position. She wouldn't have the option of not getting home, and there would have been no way for her to get a ride that she could afford. The were mildly apologetic about "forgetting" to complete the service we had requested the first time, but this type of mistake is hugely inconvenient (and would have been very risky for my mom to handle) when you are the only dealership within 2 hours. Please get it together, Jeep. I just want my mom to be safe, taken care of, and not to have her financially exploited and inconvenienced for what should be a standard repair service. You really need to provide loaners.

The brakes on my RV-towed Chevy Colorado froze up and completely destroyed the brake pads & wheels…read more Chevrolet Cadillac of Santa Fe correctly diagnosed that and replaced brakes & wheels. However, they overlooked the brake system which allows me to tow the vehicle behind my RV. I paid them $2100 and the same thing occurred again in Espinoza - 25 miles. Their service Advisor was extremely efficientu& responsive. Yet when we returned to claim the truck, we had to wait an hour. They lost it. The new Dealer manager came to the huge lot & with the help of a couple of his hands, found it promptly. I later took the Colorado to a small mechanic business in Pagosa Springs. They did the same replacement Total charge? $1600. They also recommended that I have the brake controller checked out as that may have been the problem. Turns out that WAS the problem. I've already posted a review on them. So if you're near Pagosa Springs, needing brake work, read the ALL 5-star reviews on brake work. You'll find them.

Title: Extremely Poor Ethics and Customer Service Review:…read moreI brought my car to this Chevrolet Cadillac of Santa fe for a simple diagnostic and health c check because my warranty was about to expire. The car had no issues and no warning lights when I dropped it off. During the visit, they replaced the driver-side door . When I picked up the car, I was in a rush to pick up my daughter , On my drive I , , noticed the Check Engine Light was on--which was NOT on before. The next day, I called to report this. I was told the technician ,, Victor Novbakhtian, was sick and my message would be passed to management. No one called me back. I called again the following day, and management , Joe Gonzales finally responded, saying the car now needs another diagnostic--at my expense--because my warranty had expired. I explained the light came on while the car was in their care, but they accused me of lying instead of taking responsibility. This is unacceptable. Their ethics and customer service are the worst I've experienced. They created a problem, refused accountability, and tried to charge me for something that happened under their watch. I strongly advise avoiding this shop if you value honesty and professionalism. I will pursue BBB complaint

Went to their competitors by mistake a couple of weeks ago, but luckily I had nothing done…read more These guys are excellent. Transparent, fair pricing. Expertise. No drama. Got a pretty important part ordered fast, then installed for me in less than 30 minutes. My vintage automobile is now running beautifully. I will keep my car with these guys for the life of the vehicle.

Best service I have ever had, including every dealership…read more Prompt on their work, and stand by their service.

I am highly impressed with the guys and the customer service regarding their service/repair…read moredepartment. Took my 77 year old mom there today to get a maintenance dash light inspected. Omar and Adrian explained the light was simply a service warning light (change oil) that the quick oil change guys never reset and they quickly reset it for her. Omar also replaced a battery in her keyfob that opens the doors, trunk, locks it etc. She had the wrong battery so he exchanged it out for her at no cost. I will always use this place from now on for any Toyota repairs or service. Very helpful, good, decent folks here.

If you want to have a bad buying experience and feel like you were taken advantage of, then this is…read morethe dealership for you! These guys are scammers and will attempt to get you to pay more than the car is listed for, even after saying that they have sales/specials going on. Absolutely would not recommend this dealership.

I was selling my parents Lexus with fifteen thousand miles on it. I went online through KBB and…read morethey connected me to this dealership along with the Subaru dealership across the street. This location didn't open until 11:00 and I showed up five minutes early. Despite there being many sales guys sitting around shooting the breeze on the showroom floorI was roughly told to just sit in my car until they came to get me. So I drove across the street where I had a great experience. They gave me a great price and were super happy about it. CarMax missed out on a great opportunity here simply due to their rudeness.

car max sells 3 rd class auction garbage for full retail price. all they're cars have obvious…read moredefects that the employees will not acknowledge no matter how blatant they are. These people are crocks, stay away at all costs.

What makes a really good car repair shop? Doing meticulous work every time. Keeping you informed…read moreabout future maintenance needs. What makes a great car repair shop is standing behind their work no if , ands, or buts. Carlos and his crew are a great repair shop at Toyautoman. For the past 10 years I've not taken our Lexus SUV's anywhere else.

Toy Auto Man is excellent. They are friendly and very thorough…read more They answer your questions and do great work. You can count on your car receiving the of best care! My 2003 Lexus is still going strong.

Went in for a scheduled test Great customer service…read more Every question answered I recommend

I noticed that there are a bunch more bad reviews. The owner of the dealership seems more…read moreinterested in flaunting his own collection of Mercedes than in taking care of his customers. He obviously thinks he has a turnkey business because his involvement is minimal. In fact, it is a shit show. I second the fact that the sales manager seems to think he is a gift from God. In reality, he is a typical slimy little salesman. I tried to sell my car which I originally bought from them and **of course** they nickel and dimed me. Mike the Magnificent (MD Moron) actually said to me " of course I have to make some money on it so I can't give you what Carvana would." don't shop with these people. They are thinking about themselves and not you, the client.