They did a great job of getting me the new car I wanted, with the features and colors I wanted…read more There was no pressure, no upselling, no flim flam. I had questions about maintenance and one of their very astute technicians was happy to have an in depth conversation with me over the phone, explaining the engineering behind my questions. The popular model I chose took some time to arrive from the factory, but the wait was well worth it. During that wait, when questions came up, I received enthusiastic assistance from several other members of the sales staff, even though I was another salesperson's customer.

I'm new to Santa Fe, and a friend, who is a longtime resident, recommended this dealership to me,…read moreand I'm glad she did, because I tried this place out and it's great. Excellent, efficient, courteous, and helpful service--across the board. The technician who checked me in figured out a way to save me money (always a plus!), and I waited for my car in a very pleasant area. Honestly, I don't know how this experience could have been improved upon, and I look forward to being a regular customer. Highly recommend!

Quick Lane got one of my daily drivers checked out and serviced promptly. They discovered that it…read moreneeded a new battery, got that put in, topped up all of the fluids, check the tire pressure, and got this vehicle ready for a 1500 mile trip. The waiting area was very comfortable and I had a nice chat with some of the other customers while I was waiting, but they had me in and out in half an hour. Adrian the service manager was very personable and capable. Thank you very much!

The service department is terrible. There is no help after the sale. The won't even return a phone…read morecall. Worst dealership in New Mexico. I'd give no stars if it was an option.

UPDATE: Today my wife and I made another visit after receiving a call from sales manager David. He…read morearranged a visit with salesperson Jessica, who was just wonderful in every way. We purchased a 2024 Jeep Rubicon at a great price. Jessica took her time and answered all of our questions. We never felt rushed. This is how the purchasing experience should always be. Visit them and have David or Richard set you up with one of their great salespersons. In a prior visit, we dealt with Gilbert, who reminded us that he didn't get paid by the hour, and refused our request to take a test ride of a vehicle similar but not exactly what we were looking for unless we could provide some assurance that we would "most likely" purchase the vehicle. Salesmanship 101: Always cultivate your customer. If they don't buy today, treat them well and they may come back and purchase another time. Cultivating a customer should always be "worth your time". Fortunately, David called me the next day, on speakerphone with another manager and a few others to apologize for Gilbert's treatment of us, and assured us that this is not how their salespersons are trained to treat customers. I'm so glad David called and remedied the situation. David was sincere. You could tell he was genuinely concerned, not just due to my original review. The dealership, David and Jessica have my respect and have earned a loyal customer. Today was a win-win day.

My mom is in her 70's and dreads coming to this dealership to the point that her next car will not…read morebe a Jeep. We brought her car in for an oil change and service, driving 1.5 hours from where she lives to do so. They do not provide loaners or offer Ubers/lyfts, so I rented a car for the day. When we got the car back, at the end of the day (just before I had to return the rental!), it had not been washed, and the requested service had not been performed. Then, on the way home, the check engine light came on. For the next appointment, I brought it back myself. They said it would be 1-2 days. Cautiously optimistic, I booked a hotel room... still no word. I stayed a second night, and still didn't hear back. We have called and left two messages waiting for an update, and I am on my way to rent a car so I can drive back to her. It seems pretty problematic that getting a car serviced is ending up this costly (when you factor in the commute, time without a car, inability to get home for days, etc.). At the very least, they could provide us with timely updates. I am young enough that I can manage, but it seems downright unethical for them to hypothetically put an elderly woman in this position. She wouldn't have the option of not getting home, and there would have been no way for her to get a ride that she could afford. The were mildly apologetic about "forgetting" to complete the service we had requested the first time, but this type of mistake is hugely inconvenient (and would have been very risky for my mom to handle) when you are the only dealership within 2 hours. Please get it together, Jeep. I just want my mom to be safe, taken care of, and not to have her financially exploited and inconvenienced for what should be a standard repair service. You really need to provide loaners.

I always bring my car here for service and oil changes. Ray takes care to get the best parts and…read morebest service for my car. They have a wonderful waiting area and clean bathrooms. If you want to shop for a new car they got your back too. I am always happy with their care of my car and its service here. They are great! They know what to do, and do it well! Thanks Ray for all you do! Thanks Chevy Cadillac of Santa Fe!

Brought my truck to the service dept for an oil change. I recently had a recall done at a…read moredealership in TX and wanted to make sure the correct oil was used (since the recall was engine/lifter related). Ray was the service writer and he was so disrespectful and rude when I asked about it. He continued to be rude to me as I paid for my service and the ladies at the cashiers told me that he is always like this. I called the service manager, Joe Gonzales, to find out if I had any recalls and let him know about the way I was treated and he seemed to condone the same behavior. That's so unfortunate since it determines where I will buy my next vehicle (which will be soon!). Speaking to people respectfully and treating them nicely goes a long way! My experience has not been very good with this service dept and cannot recommend using them.

Went to their competitors by mistake a couple of weeks ago, but luckily I had nothing done…read more These guys are excellent. Transparent, fair pricing. Expertise. No drama. Got a pretty important part ordered fast, then installed for me in less than 30 minutes. My vintage automobile is now running beautifully. I will keep my car with these guys for the life of the vehicle.

Best service I have ever had, including every dealership…read more Prompt on their work, and stand by their service.

I'm an out-of-town visitor on a family vacation. Check engine light came on and fortunately, I was…read morenear the dealership. Even though it was 4pm in the afternoon, both Omar and Adrian checked out my vehicle. It was determined that my battery was going bad. I was pleasantly surprised that they solved my problem so late in the day and got me going again. Thank you for helping save my vacation.

I I we were…read moretraveling from Phoenix. When we got into town I noticed my tires were low. I drove 3 miles to the service center at Toyota. There were three men working at the scheduling desk. I asked one if someone could check my tires. He said they were closed, although the published info says they're open until 6 on Friday. I drove to the back service area. I asked the only person there about checking my tires. He said they were closed. "I don't know what to say," he said. Either did I. I drive down the road to Big O where the nicest young man took care of my tires, Thanks for nothing, Toyota.

I had an awesome experience at CarMax in Santa Fe. Everyone was super friendly and helpful, and…read morethe purchase of my 2025 Toyota 4runner went as smooth as it could go. I noticed a few minor issues a week after I had the car (squeaky breaks), and I brought the car back, and CarMax put 4 NEW breaks and rotors on the car. Special shout out to Tina B, store manager who was attentive, articulate, and great at following up. But the real star of the show is Samuel M. in the service department. This guy is the bomb. SUPER knowledgeable and he was quick to address my issues and requests, and resolve them without question!! The entire process was a breeze, and I would highly recommend this place to anyone. My only regret is that the service department is not available to me for future visits. Great experience all around!!!

Overpriced rip off prices. Check NADA and Edmunds before buying. They want $21,000 for a BMW…read morethat is valued at $8,850

What makes a really good car repair shop? Doing meticulous work every time. Keeping you informed…read moreabout future maintenance needs. What makes a great car repair shop is standing behind their work no if , ands, or buts. Carlos and his crew are a great repair shop at Toyautoman. For the past 10 years I've not taken our Lexus SUV's anywhere else.

Toy Auto Man is excellent. They are friendly and very thorough…read more They answer your questions and do great work. You can count on your car receiving the of best care! My 2003 Lexus is still going strong.