Your customers count on you to manage your business and provide the service you advertise. Someone…read morecalled in sick? Bummer. Take if off the schedule. Only advertise rides you can staff. Otherwise, you are showing a schedule you want to provide, but if enough riders don't schedule you can simply cancel. You have no other drivers? Your schedule is not something you aspire to. It should be correct - it is inaccurate if you cannot staff your routes. Got a response from the business. I DID HAVE A RESERVATION. So did the other people you left waiting on the curb.

Groome (formerly Sandia Shuttle) drove me from The Eldorado to the ABQ Sunport Airport. I was…read morepicked up at 4:30am for an 8am flight. Price point was good ($58) as was promptness (important for an airport lift). This was considerably less than the $209 I paid when arriving at ABQ at 10pm. For that I hired a car since it was so late. It's a bit confusing how late the Groome shuttles run - the times on the vm recording differ from the times posted on the website. Anyway, a good service, although the shuttle was packed. 14 passengers and a driver. I ended up having an interesting convo with another passenger, but still wish the shuttle was less packed.

Thank you to everyone who helped so quickly and professionally especially Miguel for his kindness…read moreand expertise!

Enterprise took my reservation in advance. They even texted me the night before my pick up to…read moreremind me. I flew in and arrived with all my luggage in hand only to be told the reservations don't actually do anything and they don't have any cars.

Friendly check in lady, very clean park. Bathrooms kept clean and well stocked. Nice little park…read morearea for kids or dogs. Quiet!! Close to everything in town.

Lady on the phone told me that it was $30 to dump as a non-guest, and the website clearly says…read more$12.25 for non-guest and $25 for buses. I have a Ford Transit and only needed to dump a small gray water tank. Don't trust any rates posted on their site.

This is a very clean park in the middle of town. There is a bus stop there to take you to the…read moresights. It was very hot, so we drove up to near the ski area and the temps went from 93 to 66, very close. Lots of restaurants snd shopping around, so close to everything. Park is gravel on concrete. We had shade trees and some parts are really shady. Hosts are very nice and great tour guides. We didn't use the baths but laundry good, $2 load. They have a dog walk up front and a giant dog park about .3 mile from front. It's a walk, but nice. Wifi is pretty much non-existent. Tried to pick up local channels thru air since no cable, but couldn't get any locals. Had to stream Cowboys/Buccs game via ATT but still blurry. Probably a good thing. If you are in Santa Fe to sightsee, this is a great place. Go to MeowWolf. Eat at La Choza. Get Bryan's Auto Detail to come clean your RV.

A SAD GOODBYE !! First off, the team at trailer ranch is phenomenal and they go out of their way…read moreto make sure everything is perfect. Reservations, check in, parking assistance, grounds keeping, maintenance - EVERYTHING !! I have never seen a harder working team of people, raking, mowing, watering, and going the extra mile to just be good humans!! All that said is this place perfect?, No. - but is there truly a perfect in-city RV campground? No there is not. The main problem for me is the noise from Cerritos Blvd. Nothing can stop this as young New Mexico drivers seem to be "praised" and "adored" for removing their mufflers from their cars and racing away from every stop light. All this leads to my initial point. This campground was likely plotted in the 1950's when this part of Sante Fe was ranches way outside of the metro and road noise was never an issue... The vintage-ness exudes from this place and provides it with its charm - It brings back memories of road trips in the backwards facing seat way in the back of the Country Squire Station Wagon and Olds Vista cruiser wagon - Even visits to summer camp in the 1960/70's. This campground is actually a tiny piece of Americana that will be lost in a few months, never to be again. Beautiful tress to be eliminated and vintage adobe buildings to be razed. If my information is correct, this is the last summer, and this site will fall to the hands of developers to build another ugly mini mall or faceless and devoid of personality condo buildings. A sad farewell to the place and to all the people who have kept this place all these years - PLEASE DO STAY HERE until it all ends. I am unsure of the dates.

If you want to be stolen from and harassed in the middle of your wedding this is the place to be!…read moreExtremely disrespectful how the bar manager handled some things. In the middle of our wedding, he told my coordinator that if we did not move our Photo Booth that he was going to have to get his Volkswagen van out of the venue which to do so that would involve us having to move tables, chairs, decorations and my guests out of his way. He was being very rude about it because we set up our Photo Booth in front of his van and then he said we owed him $100 to use his van as a prop, because we told him there no way we could move his van without disturbing my entire wedding. We were never once told this and if this was an issue, he should've moved the van out of the venue prior to our wedding being set up and STARTED! It was very rude. And then well in the middle of my wedding, my guess were being told they needed to move their cars. My aunt and uncle are very disabled and they were told they had to go park down the road at big five because they were parked in someone's parking spot, but it clearly was a disabled parking. Right before me and my husbands first dance I was told that I needed to move my vehicle, apparently it was parked in "the owners spot" I have been parked there since the night before and hadn't been told anything. There was NO SIGN that said owners parking.. and to wait till literally the MIDDLE OF MY WEDDING to ask me to move it is crazy. All of this could have been told to me prior to the wedding, it didn't even start till 3pm in the afternoon. At any point prior, I could've been told to move my vehicle, but I am a guest at the hotel so I don't know what the problem is. And Tob could've moved his van anytime he wished, but he waited. The next morning @8am my husband and family woke up to clean venue and pack up decor. We then realized $400 of my decor was stolen. This has left me distraught. I have repeatedly ask to see there cameras, and no one will respond to me. I let them know that if my property could not be recovered will have to file a police report with Santa Fe police for my property being stolen. In response they were extremely passive aggressive and said I was "bold" for accusing them of taking my property and that they would be "thrilled" to help me find it if it was in there property. I'm attached photos of my stuff stolen. When we arrived then morning all the pampas grass was taken from my arches and vases with pampas in it. I sent hours putting this together and about $400 on this decor and for this to be take on a day that is supposed to be so special is just disgusting and unprofessional. Not to mention they catered the food it was gross and the beds are hard as a rock. I'm also not saying the venue itself stole my decor but the staff themselves.. just seeing how Todd the bar manager behaved shows me the establishment does not mind disrespecting people. The place is gorgeous, but not worth this headache. The pictures are of the property I haven't been able to recover. (ALL OF MY PAMPAS GRASS) and emails.

This hotel has been completely "redone" into a "modern hotel" and I don't mean that in a good way…read more What was once a iconic classic Santa Fe New Mexican cowboy motel, is now a butchered shell of what it once was replaced with Ikea furniture. The charm is all gone along with my support. Will never return.

This place worked really perfectly for us for our weekend trip to Meow Wolf. We got a pretty…read morespectacular rate, with parking and their breakfast burritos included! Their water was easily accessible at the front. I like the decor here and the staff were all really friendly. I think the only downside is the sound proofing is quite poor here. We kept getting woken up by people walking down the hallway and hearing folks talking by their doors. That did not make for a good night's sleep. I'm somewhere between recommending this place to a friend and not saying anything at all. I think if you know what you are in for and don't mind the noise or that their rooms are not the most update to date/modern, it works!

This is a great 'value for money' budget hotel, about 10-15 minutes drive from Santa Fe plaza. Our…read moreroom was clean, bed was comfortable, although the bathroom could use an update. The AC/heater does not have a temperature control monitor so you can only turn the dial to heat or cool fan modes which may end up making the room too hot or cold. The room was equipped with all basic amenities including TV, coffee maker and toiletries. The morning breakfast was decent including bagels, muffins, instant oats, apples and burritos. They also had coffee and hot water in the lobby area throughout the day but it happened to be empty whenever we went to get some. The staff was nice enough to refill the hot water when we asked for it.

Definitely not the Marriott experience that I have had around the country…read more I am a Bonvoy member. I booked a King Suite - ADA with Breakfast package. When we arrived I wanted to clarify that we had a King Suite - ADA and was told no. I was asked if I booked through Marriott or a 3rd party. I expressed it was through Marriott. It should have been obvious since they had my information and membership number. After standing there for over 5 minutes, assuming the women at the desk was new, a gentleman stepped in and said they had a queen suite which was pretty much the same and less expensive. The room is not the same. There was no kitchenette, nor a high back chair which was shown when I booked the room. The front room of the suite which includes a sofa bed has no air conditioning. With warm temperatures outside, not the best night of sleep. The room was clean, limited amenities, but that was the only positive. The next morning, I asked the front desk about the breakfast package and they directed to the Bistro. We ordered two breakfasts, a coffee and tea. Don't claim to be Starbucks, if you don't serve the same tea as all the other ones. The young lady in the Bistro was great. We ate our breakfast, which was ok, but no need to complain about it since it was included. Or so we thought. I received the bill the next day, still charged the same amount for a king suite, and I was charged for two breakfasts. I called the hotel and the gentleman I spoke to kindly removed the food charges. I mentioned I was still charged the same and was told the GM can give me more points. I'm not calling about getting points. When I asked why I didn't get the room I booked, I was told it depends on your tier with Bonvoy. First time I have ever been told that. Truly one of the worst experiences, all pointing to customer service. Look at the reviews. I wish I had before booking.

Had an early flight so stayed there on my last night in Santa Fe. Wonderful check in staff and…read morecomfortable large lobby. I was early and they got a room ready for me as I waited. The desk clerk made me very comfortable with waters and cookies and candies. Room was large and clean and well appointed. Very quiet. Had dinner in bistro and it was good. The server there was great, food came in good time and he kept checking to see if I needed things. Delightful spot to eat and read my book!

WHAT A RIP OFF! Please DO NOT FALL FOR IT! There is a tiny little station at Lamy, and the WiF…read moreworks. The network is "RideSky" and the password is "skyrailway" Do yourself a favor and either book an Uber or Lyft before you arrive, or just get off and use the wifi to get to the apps! (You probably won't have signal and they take advantage of that!) The driver for this rip-off company waits for the Amtrak train and then tells ppl "no Uber will come out here." NOT TRUE!!! He charged us $40 per person!!! $120 total for a trip into town that Uber or Lyft does for $19-$39! AND he spent the whole trip telling us that he was doing us a favor! My husband gave him the physical address of the hotel we were staying at, but he drove in the opposite direction downtown and then claimed he had another fare, and since he did us a favor by driving us without a reservation, he was dropping us off MILES from our hotel and that he'd come back 30 minutes later to get us! He claimed that "every hotel in Santa Fe is the Santa Fe something-or-other" and that we told him the WRONG HOTEL. WE DID NOT! We booked an Uber out here for our return trip for $19 TOTAL. What a awful experience. We do intend to report this company to the BBB and to the visitor's bureau in Santa Fe. RIP-OFF RIP-OFF RIP-OFF

On time, fairly priced, friendly driver. Would use them…read moreagain in a heartbeat. I wish the Roadrunner train went to the airport, but in lieu of that, we have great shuttle service.