Casey in the service department always goes above and beyond helping me with all my aftermarket parts and maintenance needs. No matter what issue comes up or what new aftermarket part I'm looking for, she's always there to help and makes the whole process easy. Excellent customer service, great communication, and a dealership that truly takes care of its customers. Highly recommend! read more

Santa Maria Harley-Davidson - Motorcycle Dealers Near Me - Santa Maria, California

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I started out with a phone call on a weekday and spoke to Felix, telling him there was a particular Royal Enfield I was looking at that they had, and it was a brand I knew about but had no experience with. He totally got me and my new riding needs on the phone, and when I showed up a few days later as I said I would and bummed that I could not find the bike on the floor, he wheeled it out from the back. He was expecting me and set it aside! Who does that? I was so happy, and completely sold on the bike after riding it. It's hard to give up off-road riding after so many years, but I knew it was time to move to roads only. Royal Enfields were in my budget and SM Motorcycles is the closest dealer. My buddy and I spent a couple hours there, as the place is a blast to see and hang out in, not like any motorcycle store I've been to before. They even had a 1928 Harley JD on display, just a few years younger than the one my grandfather rode. Not only was Felix incredibly kind and made the process easy and fun, I had the same positive experience with Andrew in finance, who brought the bike to me after his work day was over, an hour away. It was the fastest and easiest vehicle purchase I've done. I would highly recommend these folks, who are all riders themselves, and say you will have a great time there, whether looking for a Harley or a Honda, both of which I've had, and even more brands like Royal Enfield to get you fired up to find a new bike. Thank you Felix and Andrew for making it a positive and memorable experience. I have my new dream bike, a Royal Enfield Hunter 350! read more

Santa Maria Harley-Davidson - Motorcycle Dealers Near Me - Santa Maria, California

I hope n I got her name right, Casey? What a pleasant helpful service specialist! She was slammed there and said she'd call me back. 30 mins later and handled all my concerns. Thanks read more

These guys are great! in particular, Matthew helped me get into a road glide in a virtually seamless transaction. I would absolutely go back to Santa Maria Harley for my next purchase. Very knowledgeable and friendly and patient! Thanks again guys. read more

I had to go to California from Washington state to go visit my brother who is ill. I decided to stay with my nephew who lives at Vanenburg, and he really wants a Harley Davidson. I ride Harley Davidson's, and decided to go with him into Santa Maria Harley Davidson and look at some motorcycles. I was impressed with their selection as they had both new and used/preowned. They had other types of motorcycles. They sold there. Meaning, non-Harley-Davidson models. The staff was phenomenal and sales person wasn't pushy at all and in fact, we had a great conversation as I used to work for Harley-Davidson myself. The prices are on tags and still negotiable. read more

Hubby and I came in aa he was having some issues with his Pan America and being from out of town the service department was great about helping us get on the problem so we could get back on the road. Also I had a broken helmet and Julie went far and beyond the call of duty to fix it for me. Super amazing customer service! This is why we are loyal Harley owners because no matter where you are or go they treat you like family. read more

Santa Maria Harley-Davidson - Motorcycle Dealers Near Me - Santa Maria, California

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We stopped in to look at some seats for the 24 road glide. Not much luck on that but the service from everyone was excellent. Andrew was awesome actually helped adjusting the shocks and the two lady's in the front were great help with stuff for my wife. We are from out of town but will definitely stop back in. Parts guy was awesome also. read more

In 58 years of riding, I have never received better service than recently at S.M. Harley. My call to the shop was promptly answered, inviting me to take my bike in for a rear brake problem. Service writers greeted me with a smile, taking the bike in. They offered water and coffee while I waited. "You're having the repair done now?!', I said. I said it's late Fri, no rush. I got a call Sat. morning, "all done". In shock, I went back. Bike was done, with a very reasonable bill. I even spoke to the tech who answered my questions on the spot. For any work on any of my bikes, I won't hesitate to return. Great service, great price, great advice. read more

I'm not one that likes to leave reviews, but with how you guys took care of me... a review is deserved. Thank you to Andrew for your help with my recent purchase of Harley #5 that i took off your hands. Exactly what I was looking for in both bike and financing. Thank you, Chris, for going above and beyond with 3 items on my new to me pre owned bike. I really can't express enough gratitude. Thank you for being a stand up dealership in a day and age where that is in short supply. read more

Evan and the dealership have been so helpful. I was out of state and they went through every hoop you can imagine to help me get my purchase settled. I could not recommend Evan and the crew at Santa Maria HD any higher. read more

My experience with Santa Maria Motorcycles is for their Service Department. I had my Honda Rebel 1100 towed to them after a drop. I had it a scheduled appointment for the bike but they said I could drop it off early and they'd do the estimate at the scheduled time. My scheduled appointment came and went and I did not hear from anyone. I had to call them in order to get the status; needless to say, they did not even look at my bike that day. It would be at least another week before they would look at my bike, and yet again I was not called afterwards as promised; but I had to call them. This became a recurring theme during the 7 weeks they had my bike, parts have been difficult to come across as a lot of parts are on backorder, so I do not fault them for this. Not once was I called about my bike from the day I dropped it off until the day I picked it up even though I was reassured multiple times I would receive a call after the estimate and after the work was complete. Anytime I did call, I was placed on hold for extended periods of time up to 20 minutes at a time. Each time I called leading up to estimate, the person on the other line did not know what I was talking about. When I asked about the estimate I was given a quote for a standard oil change service. I had to continually ask them for the correct information. Then I was told the estimate wasn't completed and it was going to be done a different day and they would call me in a week; to no avail, I didn't receive a call. Due to the nature of the parts ordeal (that is parts being on backorder), I decided to purchase crash bars myself and have them sent to the shop. This went well, when I received a delivery confirmation, I called to verify they were received and it was confirmed. I notified the service department ahead of time about the crash bars to ensure they would be installed when the repairs were completed. I also asked for a labor estimate for the crash bars and was told it was the half-hour rate of $70. When the day FINALLY came for the work to be completed on my bike, I was told I would receive a call when it was done, I did not. So, I called them and was told at 3:30pm I could pick it up that day if I'd like or wait until the morning. I asked specifically if the crash bars were mounted before I hung up and was told "I think they are, I don't see why they wouldn't be" right before the service person went to visually check. Low and behold, they had not been mounted. I was told the bike would be ready the next morning shortly after they opened. I arrived and was given an invoice which reflected several charges (such as the full-hour labor charge, instead of the half-hour) that were incorrect. They were only corrected when I asked. We paid and then asked for the box of damaged parts, the service person brought parts for SOMEONE ELSE'S BIKE. There was one last thing they discovered the night before pickup regarding the rear break, and break light but we opted to do that one ourselves. I will definitely avoid coming here as much as possible because ultimately, they suck. As far as the actual repairs, they did a great job, my bike runs great. Repair Quality = 5 stars Customer Service = 0 stars Pricing = 1 star read more

Inventory sucks and everyone besides maybe one salesman has a stuck up attitude especially the females at the front. I will never step foot in this location again. I'd rather pay shipping costs for anything I need. Only upside is they do military discounts. read more

My sister got her motorcycle here. The staff was very helpful and very nice. I had no problems and they answered all of our questions. I highly recommend this place. read more

Called and was told they had lots of different pocket tee shirts in many colors and in my size. Drove 60 miles to get 1 to find out the really didn't have them, then the young blond girl working the counter that thought she was all that, was extremely rude to me several times while was checking out after buying a shirt ( they found in the back for me) then she questioned my veteran's status and I had to show her 2 vet IDs to get a discount. TERRIBLE EXPERIENCE !!!! read more

i bought my bike here. I walked in with something on my mind and wheeled home something different, their device is excellent, i had a ride planned with my brothers, got on my bike at 5 am made it a mile from my house and the battery was dead, I was close enough to home to grab a trailer and head down there they had me back on two wheels in record time and even though my brothers had a head start before I got to the dealership I was able to catch them before dinner. Thank you SMHD read more

if you're looking for a lot of self-serving attitude from the sales staff and excuses rather than service then this is the place for you. Oh, they advertise that they deliver anywhere in California. Nice idea. But, if they deliver a bike that they did not prep properly you are on your own. I did business with them once. That was one time too many. read more

I was in Santa Barbara and my bike and my friends bike both got a rear flat tire, I called these guys and took us in and put us back on the road in a Saturday 5:00pm !!! What a nice guys!! read more

I broke down on a road trip and took my Harley to Santa Maria Harley Davidson. They where amazingly nice and had me back on the road in two hours. I was able to finish my 600 mile trip no problem. They also offered several options as to how to deal with my problem, including leaving it with them until I got to my buddies 60th Birthday party and coming back to get it. They afford a fair price to buy it and walk away before it was even diagnosed. When I buy my next Bike I will drive the 3 hrs to buy from them. They saved my ass. I can't thank you enough Santa Maria Harley Davidson. I owe you big time. read more

Image being grateful for paying someone $4,500? That's how I feel for being able to get my 2020 Honda Super Cub from Santa Maria Harely Davidson . In case you didn't know, this model has been produced in limited numbers. I missed my chance with 2019, so I put a deposit for 2020 back in Sept. I got a call from Cody that my was ready and I took the RTA bus down to Santa Maria. I used Google map to find my way to the dealer from the bus stop, and after a hour of walking lugging my pack with helmet I arrived at Honda car dealer. Which was totally the wrong way, I called Cody and explained my mistake and he came to get me. I was in a bad mood because I thought he took to long, but I was wrong and didn't realize how far out of the way I went... I want to thank Cody again for his help. Anyway, really love to souped up scooter. I drove it back to SLO via Highway 1, which was first time I've been on a motorbike in about 20 years. By time I got home, it was dark and I was on the border of hyperthermia. Thanks SMHD Evan, John Cody read more

Santa Maria Harley-Davidson - My Super Cub - Motorcycle Dealers Near Me - Santa Maria, California

Santa Maria Harley-Davidson were present at this year's Babes Ride Out 7 event at Santa Margarita Ranch, and it was a real godsend to have these folks out there helping us with mechanical issues. It didn't matter if you owned a different brand bike (I own a Triumph), these guys helped keep our bikes in tip-top shape. I was on a long and beautiful ride along the 58 hwy, and took a 15mph left hand turn a bit too hard, and ended up in a slid out. My wind sisters helped me up and I rode my now-dusty AF motorcycle back to camp. I checked in immediately with the mechanics at Santa Maria Harley-Davidson's tent, and they checked the bike out, fixed the dangling left front blinker, and sent me on my merry way. Thank you so much for your service -- it was greatly appreciated it! read more

Riding through the area that we are not familiar with and have a blow out on the highway around 4:15 pm. We are on the side of the highway looking up the closest motorcycle repair shop and Santa Maria Harley comes up. We call them to ask if they have a tire to fit our Road Glide and ask if we are able to get the bike towed to them, would they be willing to stay late to help us out. Their answer was that they would send their guy out to pick us up and he would be there in about 15 minutes, bring us and our bike back to the shop and get us back on the road no matter how long it took them. The entire team of SM Harley couldn't have been nicer and welcoming. Nobody made us feel like we put them out of their way to have to stay late to help us. They offered us cold drinks, everybody chatted with us, gave us some great recommendations for food and cold beers. Joey, the guy who picked us up, was fun to chat with. The manager, came and chatted with us too. The team at SM Harley ended up staying an hour after closing to get our new tire balanced and installed. They made sure we were good to go back on the road and continue our journey up north. They also didn't up-charge or try to upsell us anything. The entire team was trustworthy, reliable, professional and kind. In our decades of riding Harleys, we have been to a lot of different Harley shops and various motorcycle shops. This one has beat everybody we have ever encountered. I couldn't recommend this place more if you are looking for an awesome trustworthy sales and/or service team to help you with your motorcycle needs. Thank you to the team of people at SM Harley that helped save our vacation! read more

Wow, never thought I would be giving a bad review to a Harley dealer, but here goes; I was on a ride Friday 10/16/15 from the Inland Empire to Cayucos with a a large group of riders for a weekend getaway. My wife's 2012 Street Glide developed a bad case of failed battery, and we were trying to make it to the dealership to get one before closing. You may note that Friday was the day that mudslides forced the closure of the I-5, sr-58, sr-14, sr-33, sr-166; traffic on the 101 was bumper to bumper all the way from Camarillo to San Luis Obispo. We had been splitting traffic on our bikes from Ventura, and at 5:45 PM, we stopped at the Orcutt exit, about 5-6 miles south of the dealer. I called the dealer and got a hold of "parts". The male who answered assured me that they had 6 batteries in stock. I told him that we were on our way, but it would be close; would you PLEASE hold the doors open till we got there. He said, "sure", and we set out to try to make it. We split another 5 miles of traffic and got to the front door of the dealership at 6:04 PM. The doors were locked, the lights off and NO ONE there! REALLY?? We made it the rest of the way into Cayucos, ate and cooled off and had a great evening with our 40+ friends. The next morning, we jump-started her bike and rode into Atascadero, where the fine folks at Gary Bang Harley sold us a new battery and helped us install it in their lot. Thank you Gary Bang...and a pox upon you Santa Maria HD. Never again shall I darken your doors, whoops, almost forgot; your doors need no darkening! read more

Came in to get some advice on my bike; but as soon as the "helpful" employee heard I had a sort bike he laughed and went back to his conversation and was ignored the rest of the time I was there. Fast forward a month to today. The glutton for punishment I am comes back for some extra parts and gear. Closed. No sign; nothing. I couldn't spend money here even if I wanted to (which I promise to never do) read more

Santa Maria Harley-Davidson - The hours should read "whenever". Call to see if they are open before heading over - Motorcycle Dealers Near Me - Santa Maria, California

These gentlemen were amazing and incredibly helpful. I rode to Babes Ride Out this year and in route hit a bathtub (thankfully it was the fiberglass type), yes you read that right. They worked with me to replace the radiator, on my Triumph Street Cup, which was punctured and replace both my tires in record time. Chris and Josh were so sweet and lovely to work. While hanging at the tent with them, they treated every single lady that has issues with their bikes with respect and kindness, something that is greatly appreciated when you are on the road and away from home. Also, they washed and cleaned my bike and brought it back to the camp so I didn't lose a minute of fun at the event. read more

I recently purchased the new Low Rider ST. Evan was the sales person. Met Chris and John. Gave a pretty good deal on the bike. Happy with how friendly they are. Evan actually delivered the bike to my house in Lompoc. I did go in the next day and it seemed empty (i.e. around noon) But the staff at the front paged and Evan came to the front. I think I was asked if I wanted some assistance. Or I may have asked if Evan was there. Anyway, they were on top of things from my perspective. So far, happy with my experience. read more

Had a great time talking with the staff. They were all courteous and outgoing. Helped get me my parts and informed ne of a couple updates for the parts that I was unaware. Was able to get information about a couple new motorcycles I have been interested in. Didn't feel forced or "attacked"while looking around either. Great staff! read more

I went into Santa Maria Harley Davidson knowing they had 1 more Kawasaki Ninja 400 I was interested in, but not really knowing if I was going to actually going to get this bike or not. My man Evan came up to me and virtually just introduced himself and told me he was legitimately just there to answer questions. He had the right answers and handled everything in a non pressure, yet extremely professional approach, so much so it made me want to buy this bike. After riding it home and taking it on a couple spins I couldn't be more happier with my decision! I look forward to the many miles ahead on this beautiful bike! I want to thank Evan and everyone else for their hospitality and excellent customer service, I'll see you guys soon for the first break-in service! read more

Santa Maria Harley-Davidson - Motorcycle Dealers Near Me - Santa Maria, California

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I don't like these combined dealers their motorclothes dept was small and all the dealer t shirts where sold out or cheesy disappointed they should have been ready knowing that he biggest car show was in town read more

Well, I have to say alot has changed at Harleydavidson Kawasaki of Santa Maria since my last miserable experience back in 2015! Start off by saying I has to get a brake light inspection for my Kawasaki because it was stolen and recovered, and now it will be salvaged title! Called and talked to Service Manager Chris, and I have to tell you took care of me 100% so with that said I reccomend Santa Maria Kawasaki, and I will be returning for regular service from now on! read more

If you have any brand of bike other than what they sell, don't bother trying to get service. Just don't torture yourself. New in town, I went to see if they would change my tires. When they found out I was riding a BMW, they declined to do the job. If I was asking for an engine overhaul maybe, but a tire change? Come on.... read more

This place also goes by Santa Maria Motorsports. It is a solid place to buy a motorcycle, and is also the only Honda Grom dealer that is closeish to SLO. A friend and I recently purchased two Honda Groms. The buying experience was new to me, so I am not sure how it typically works. Santa Maria Motorsports gave us a great price, but had slow service. Though I'm sure it wasn't atypical - you can't shop for a motorcycle like groceries. . Pros: 1. Matched the price of another dealership, and included free delivery to San Luis Obispo, 2. Allowed a charge of ~$4,000 on a credit card. 3. Rana and Jon were both very nice and friendly. 4. We did not feel pressured to purchase, Rana was a nice salesperson. Cons: 1. Bikes were not ready for pick-up, despite calling Rana the day prior, getting a quote, and confirming that I would be in the next day to buy (they were delivered the following day for free) 2. Waited nearly an hour to finalize paperwork. 3. Very little selection of gear, besides Harley-Davidson. read more

Thank you to the crew who was at BabesRideOut7 in Santa Margarita! My 2016 Heritage's battery totally died right at the check in point. Chris and Josh checked my bike out . Chris ordered up a new battery from the dealership to be delivered on-site in the morning. Sure enough, Chris came and got my bike and wheeled it down to the repair area and Logan had it installed in a jiffy. I was out on a ride by noon! You all rock!!!!!! read more

Went here wanting to talk about the Honda dual-sports (they are also a Honda dealer). Kind of meandered around for a half hour and never once saw a sales person or even had one person make so much as eye contact. Probably a good place to go if you don't want to worry about anyone selling you anything. read more

Went to this dealership with my husband in March. We were never greeted, never offered help, never acknowledged. We were on the floor looking at bikes. Thought that the owner should know that due to the complete lack of friendly service (or any service) we would never spend our money there. Incidentally we are in the demographic that buys Harleys, we have two at home. Customer service important. read more

Had some trouble on the road, and the Service Dept got me in and back on our trip ASAP. Great people, very helpful in every department. Good coffee and pleasant surroundings- Friendly dealership- Neat "museum" to look at while you wait. Thanks Again All! read more

Can I try a motorcycle? Apparently the owner is too scared to let a bike out for a test, and he sells so many that he doesn't need to take seriously each potential client walking through his doors. I have 20 yrs experience riding enduro/adventure bikes and I now want to buy something new. I am not sure if I want a Versys (or similar style bikes) or a sport street bike like a Ninja (or a CB...) due to the fact that newer sport bikes have a better straighter riding position. How do I decide if I dont try a couple bikes? I called this dealer to schedule a test drive. I was told it would be possible and they had the bikes I mentioned. I arrive at the time scheduled and I am told nothing is ready and the manager is worried about letting bikes out for a test. After talking with him, and signing a liability release, I finally get to try a used bike that is not even what I wanted to possibly buy. I stalled at the start and didn't even do one foot forward, not used to a different power and clutch delivery compared to my bike. The manager takes the key out and says I am not a capable rider and will not get to test ride it. Then he questions me if I ever rode a motorcycle or when was last time... I never stalled my BMW F650 and I never dropped it. It behaves differently and I made a very simple mistake. But now I really feel insulted. How am I supposed to spend $10k to $12k for a new motorcycle without trying a few first??? How does a dealer not let someone try a bike before selling any? Why does a manager act like nobody is worth to test his bikes? I am not going to buy anything here, thats for sure. So I walk away. read more

While on a 19 day trip of a lifetime touring the Southwest on April 27th, 2016, the warning lights on the dash of my 2012 HD Street Glide came on indicating a problem with my charging system. My voltmeter was showing only 10 volts so I knew I had to get to a Harley dealer soon or the bike would be done. I pulled into Santa Maria Harley and spoke with James at the service desk who got my bike in right away and determined it was my regulator. James, Chris, and Dennis got the part replaced, charged my battery back up, and tested the battery to make sure it would hold a charge for my return trip to MN. I even told them flat out that if there was any doubt in their minds about the battery I would buy a new one. They could have easily sold me a new battery, but they assured me my battery was fine. Heck, they even washed my bike for me and got me back on the road in about 2 hours. When your bike breaks down while you're traveling, you really are at the mercy of the dealership, and they know it. Santa Maria Harley treated me like I was one of their most important customers. They could have made me wait, and they could have sold me a new battery even though I didn't need one, but they didn't. In my mind, that speaks volumes about their honesty and integrity. read more

Tony from parts department is very knowledgeable. He is always friendly and very helpful with any questions that I bring him. The sales team is also always friendly and eager to help.Thank you Tony and staff for helping me keep my bike on the road. Cesar Lugo read more

This is my local Harley dealership and I'm glad that it is. The manager, Chris, is fantastic. He's always very helpful and is great to talk to about any kind of bike or riding. The service guys are good dudes, the gals up front are friendly, and the salesmen are solid. A few years ago, these folks jumped through their hind ends to get my bike back on the road in time for my first Sturgis trip. They went above and beyond the call to make it happen. read more

Love the team at SMHD. Chris, Marco and everyone else who helps out make the place welcoming and keep me coming back. Thanks for everything guys! read more