Worst. Customer. Service. Ever!…read more
Stay away! You might as well burn your money if you're gonna pay them. You see all these 1 star reviews, and they are dead on. (Why can't I give a 0 star?!) This company is crap, is run like crap, and has a crap manager/owner. I've had 3 horrendous experiences with them now, and I'm done. I'd rather pay 5 times the price at a different company for a smaller limo just so they don't get my money.
Bad Experience #1:
A large group of us rented their party bus for a friends birthday. The limo was fine and they even provided a photographer on hand to take pictures for us. They said they'd take all the pictures so we wouldn't have to worry about it. So we didn't. The 4 hours end, we pay them and are told that the pictures will be sent in next 2-3 weeks. 3 weeks go by, 4 week, then 5, then 6. Finally, I called them up. Talked to a customer service rep, and i use the term "customer service" loosely, and tell them the situation. She says sorry, she'll have the manager give me a call in next few hours. Nothing. A day goes by, nothing. So I call again, same girl. I tell her I didn't get a call and I needed to talk to a manager ASAP. She said he's not in the office, but she PROMISES to have him call him me this time. Nothing. I email them directly. Nothing. This goes back and forth for 3-4 more times. After weeks of running me in circles, I am finally am told that the photographer no longer works for them and that she took the pictures with her when she left. WTF?! I figure I'll get through eventually and so I keep calling, I get another CSR and tell her I need his direct line or something. He doesn't have one, she says. He only has his personal cell phone on him and she can't give that out. I try to call again and tell her I'd like to go down to their office and wait for the manager. What I'm told is that they don't have an office. Who says that?! What does that even mean?! After a month of this, with broken promises, getting the round around, unanswered emails, they broke me down. I gave up. We never got the pictures we were promised. No mention of refund or even a "sorry." Where was the manager in all of this?!!
Bad Experience #2:
Another group of us hire a limo to go wine tasting in Paso. Again, limo is fine. Our driver takes out to 1st winery, no problem. 2nd winery, he drives past on the highway. He has to go a few miles down to turn back around. Fine. Then he drives past it again! Goes a few miles down to turn around. Then again! In total, he wastes about 30 minutes of our time that we paid for. Finally get there, we forget about it and have a good time. It's finally time to get dropped off, and he drops us off, what do you know, 30 minutes late. So now he wants to charge us for the extra 30 mins! We tell him we're late 30 minutes because he spent 30 minutes driving around in circles. After much arguing and such, he finally lets it go.
Bad Experience #3 (most latest):
Shocker, a group of us rent a party bus to go wine tasting for a friends birthday. Everything went well surprisingly. The limo driver was cool (or so we thought) and we all had a good time. The story goes downhill once we get dropped off.
As we're leaving, the limo driver informs the guy who booked the limo that he was charging us an extra $300 because we broke one of the window blinds. We tell him that it was broken when we got in, but he wouldn't have it. The argument begins. Luckily, one of us had taken a picture of the inside as soon as we got on, before we even moved, and in the picture, it clearly shows the blind already broken. Evidence! Case closed right?! Nope! Apparently they company doesn't care about "facts" and "evidence" because they are still planning to charge us. We are currently fighting them over this $300, so we'll have to see how this story ends.
I know this was a long review, but it is necessary.
Seriously. STAY AWAY!!