Claudio and Jessica, the owners are such nice folks! My husband and I needed a mailbox and they helped us with all our questions and ease our minds knowing our mail and packages will be delivered safely. In fact the entire staff here are very nice and always greet us with a smile! They will package and mail your things for you so you don't have to! They sell postage stamps, take passport photos and are a notary! I enjoy stopping by here, just to say Hello! Claudio and Jessica remember our names which is so nice! Thank you for being here in Santa Monica! read more

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What a great experience. Super friendly service, prompt, good range of options (I was sending a package internationally) and what a joy to interact with the people there. So nice. Don't think I'll ever go to the post office again after this. read more

I am new to the neighborhood and grateful I found this one stop location. Claudio, Sam and Tim are extremely helpful and I appreciate all of the services offered. A gem for sure! read more

Excellent service Especially for packaging and mailing packages overseas . Thank you, Claudio

Solid friendly staff, they treat your packages with respect and discretion. Secure location, after-hour access to mailboxes. The notary and mailing services are convenient, and priced well. Couldn't ask for more, highly recommend! read more

Odd to reply to an 11 year old review about a "management issue". When was the management updated? If you owe the customer money, why not refund the customer. As the business owner, shouldn't you include 11 years of interest refunded if you are going to reply to a 11 year old review you never refunded the customer for? read more

This operation is top ranking. I've been an extremely satisfied customer for more than 7 years and have complete confidence with their professionalism. Give them a call, you won't regret. 5 stars. Great location,curtious staff. read more

I have been using this mail center for years without complaint or incident. Whenever you receive mail, they send you a photo of the delivered envelopes & I just LOVE this extra service; it saves me from making unnecessary trips to check my mail. You also have access to your mailbox 24/7. The employees are always super friendly & helpful. They are even so nice to my little chihuahua!! I have nothing but good things to say about SM Mail. I also want to thank SM Mail for taking such good care of my mail & me for all these years! read more

I can not express my gratitude to Claudio and his team. I live in Florida and my Father passed away in California. Claudio made sure that my father's belongings were shipped to me and my family promptly and securely. He stayed in touch with me during the whole process even with the horrific fires that were happening. They are truly amazing, I highly recommend them! Danielle Valladares read more

Excellent place. Friendly staff and very helpful. Always happy and just a good vibe every time I go there I feel the love. Very clean place. The prices are very affordable too. I highly recommended it read more

#SantaMonicaMail 1406 broadway Santa Monica 90401 california owner is a Crook I had two packages stolen addressed and delivered here to me that where sent to my mail box there that where signed in by his employee I paid inadvance for thee month service before the thee months was up he called tried to strong arm me to sign for more add on fees for accepting acting packages I had emergency so i said we will settle this when i get back to town I asked if could pick up up a package there he said there was no a package do not give this guy your credit card I tried to get my packages he refused I am reporting him to The postal service for theft stay away from this place read more

Wonderful service, sends photos packages and mail and disposes ads for me. In the 4 years of being customer I have not had any missing packages or mail. read more

It's a fairly small operation and not one of those giant mailbox places. The team there is super friendly and very helpful.

I live in West LA so my packages were either not making it or were getting stolen by porch pirates lol. I opened an account here and have been sending all my packages to this address -- it's like a miracle, no more postal headaches or anger fueled meltdowns!! All my packages have made it and this business always sends me a photo of each package :) My quality of life is much better now haha. The price of this service is worth the peace of mind. Also the guy that works here is super nice and extremely friendly :) read more

Welcome Welcome Welcome was all I experienced. Where DO I Begin and End? Really One of a Fantasy really. He asked me if I would like to have some water. Who Does that? From the moment I called to the moment I parted this business was the Kindest service I have EVER Experienced. Pinch me am I dreaming? Is this real? Or am I having some kind of 5D shift from 3D? You want to know Kindess just make time to meet these people between 10th and 11th on Broadway in S.M. and you will suddenly feel a sense of community that heals your soul. read more

Best customer service!!! The owner (I think) is super kind and went seriously above and beyond in helping me mail out a Mother's Day card on time, even though he didn't have to. I really appreciate the local feel of the place and will definitely be back to use their shipping services. read more

I should have come here sooner!! My packages and mail were getting stolen! I live right next to ups and usps and didn't think to look elsewhere. David Kim is so incredibly helpful and goes above and beyond. I don't know what the other reviews are talking about! The new space is clean and accessible, he e-mails you as soon as a package comes. so far so good! read more

I personally have a great experience with Pablo and crew Fast info, secure and mistakes free I Dont agree with bad reviews at all always professionals for me read more

This place is awful! I have to say, I'm surprised they don't have more bad reviews. It's a disaster, they always lose your mail, or you find someone else's mail in your box even after they have taken a photo of it. They simply are careless! The person who works there is extremely rude and the owner does not care. This place used to be good years ago. Now it is best to stay away if you want to avoid issues of lost mail. read more

I've been using this service for a substantial amount of time and have NEVER once had a problem not with the owner nor any of its employees. In fact when I see them they greet me in a nice and respectful way. I am on time with payments and will always be. I read a few of the previous posts and can't even believe those fallacies. read more

I've been using this facility for years, and they've always provided flawless service. I especially like the emails that I receive from them which clearly show the letter or package that's arrived, with the sender's address. read more

This place is wonderful. Very helpful, attentive and they let you know when packages or important mail arrives. They take pictures and send it to you. They are the best. I have used them for a few years now. read more

They are very unprofessional. Thankfully I saved myself at​ the last minute. They send me an email about what is needed to open a mailbox, and what needs to be notarized. Then after I've finished and sent over everything and then "David" was like; "You know what we forgot to tell you that you need to notarize your ID too." Even USPS tells ID does not need to be notarized. They don't even know their business enough. I was going to ask for a refund, but now I can't get a hold of them. My only advice would stay away from these unprofessional guys. You can get a way better service from somewhere else. read more

BEST PLACE IN TOWN! Great rates! Great personalized service. wow! Very grateful to have stumbled upon this place and recommend highly! Support your local business !!! read more

I have had a POBox for a year now at this location and I can definitely say that your privacy is protected. I receive real time updates for mail and package delivery, and it's always collected and sorted to ensure a quick and efficient handover. The mailboxes are secured under lock and key, including surveillance after hours so you never have to worry if anything goes missing. David also has great customer service, checking in for clarification if there is something he is unsure of, and always provides a response to any questions you may have. Thank you for being of service! I will definitely continue having service here and will also recommend to others. read more

There aren't many places that truly goes above and beyond in terms of customer service. This place does. After reviewing a ton of mailbox places, I found this place via Yelp (thanks Yelp community!) and it's been top notched service from the moment I walked in. From sending me photos of my important mail, but leaving out marketing junk mail so my email inbox doesn't get cluttered, to giving me a free stamp when I ran out and had an overdue letter that needed to go out ASAP, the team has been nothing short of exceptional. A+++++ all the way! read more

A few months ago, everything started great! I highly respected that they'd built-out a company literally from the side of a Vons supermarket wall (two actually), and the service was solid (if maybe not so friendly, but I wanted service not friends, right). They originally sold me on the notion of emailing me pictures of my mail. That was fantastic! I'd get photos of my various envelopes and magazines so that I could decide when to go pickup my mail. It was everything I'd imagined when we first talked. Then the photos slowed down. At first I thought I had a lull in mail but when I opened my box, it was packed. I mentioned it to them and I received a few more emailed photos but now it's basically stopped except for the rare image of an important-looking financial envelope, which has just been junk mail. On the other hand, their flexible after-hours package pickup is cool & smart. I'd have switched boxes long ago except for that service. But, I might still. read more

I've been using this mail center for a while and it's so nice to deal with a local business that is not part of some corporate structure. Pablo and the guys are always friendly and helpful. They are clearly vested in their business and go the extra mile! It's just a tiny place hooked on the the back of the Von's store on 7th. Plentiful meter parking but watch for the meter police if you are gonna try to run in and out to pick up mail. read more

Loved having my mailbox here! Pablo was always wonderful , always had something nice to say. I would get photos of my mail daily that helped me decide if I needed to go pick it up or not that day! I have now moved North to Ventura --I will miss Pablo! read more

I've been using this mail box service for over 3 years. I have never had any issues. The customer service and location is as good as it gets. I've never been locked out of my box even when I've been late with my payment a month. I'm very satisfied and don't know what would possible make their service any better than it already is. Just reading a few "crazy" complaints on here. read more

This place is amazing! Always on top of things and even sending us pictures of what was in our box. Even after we stopped using their services ( once we moved into permanent offices) they still held items and forwarded them to us which is just incredible. Highly recommend. read more

New owners, hooray! Most helpful!!

Amazing service. David Kim remember me from day one even in my mask. Sends Email with photo of letters and packages. When you go to pickup he even remember specfic letter that might be important. So much better than ups store where i had box years ago. So far zero misplaced mail read more

The mailbox is in a great location. The customer service is great. It is nice to know that they take pictures of an important mail and email them to you. You are given 24 hour access which is a nice touch. I have had a mailbox here for years. They are reasonably priced. They also offer to send packages to you by the next day. What a great experience. read more

Fantastic service. I use them for my business and have even moved my personal mail to to Mailboxes Postal Center. If you live in LA, you probably move every year or two. They email you whenever you get a package or important letter. THIS IS AMAZING. As a small business, we spend a lot of time trying to get clients to pay us. With the photo emails, I know exactly when the client has paid us. read more

I have had a business mailbox here for many years. I never had any problems with my mail. When bank or state documents arrive, they promptly send me an email, asking me how I want such correspondence to be handled. If I ask for the envelope to be opened and scanned, and the contents sent to me via email, that is done immediately. On the other hand, if I ask for the document to be physically sent to some of my other office locations, I get it in one to two days. I highly recommend this place. The service is truly tops. read more

I was shopping around for a PO Box in Santa Monica and thank God I run into this guy! It's not just a postal service, it is the real deal! You get a bunch of cool things, like and email letting you know that you got the letter that you were expecting. The guy even takes a photo of the envelope and send it to you. I live like 20 minutes away, so I don't have time to go and pick up the junk mail. I go when I was notified by Pablo (the owner) that I got that important letter. DON'T LOOK AROUND, i did it! For the price and the service, this is by far the best place ever! read more

I agree with other reviewers that service is impeccable here. I get a photo of the letter emailed to me when it arrives so i can decide when to pick up. It is located at the intersection of two busy streets so it's safe to go anytime. Always worth mentioning is that the store has a contemporary decor with exposed brick walls, plasma tv, and artwork that could past for a coffee shop. Now you don't get that at any mailbox rental place! read more

This is the best mailbox rental place I have ever used. The management always goes the extra mile to offer the best possible assistance. They are not only friendly but very professional, honest and have the utmost integrity. I highly recommend Santa Monica Mailbox Rentals to all. Oh, by the way, their rates are extremely reasonable. Thank you so much. read more

I have been using this mailbox service for 3 years now, and I can't be happier to have found them. I know it may sound silly because it's a mailbox - but Pablo and his team really go above and beyond to provide a more personal service. My other box is with a UPS store and they don't tell me when I have mail. Pablo and team send us a photo of the mail so we can see what has arrived and if it's important enough for me to run over there to pick it up. The mailbox is very centrally located which is great, but also bad if you're trying to park there on a weekend when everyone is out in Santa Monica. read more