Great service and quick! Staff was patient and polite with…read morethis 80 year young customer. A bit pricier than other shops, but well worth the expense.

Owner was the rudest man I have ever encountered at a business. Take your car anywhere else for a…read moresmog. Reprimanded me for getting out of my car to ask him a question because I was early for my appointment. "Don't you read signs " is what he said to me instead of asking how can I help you!! Worse customer service ever !!

Speedy service at a very good cost. Clean facility and waiting room. I will definitely be coming…read moreback

Worst service in 7 years. Don't know what happen. But refused to give me owners number and short…read moreMexican and wanna be Fabio and their mother in front desk. Refused to look at my car because my car had factory oem Shield covering the headers. They went inspected more thoroughly than any other car I saw come in. Clearly they don't bmw m3s...

Quick and easy! I've been going here for 10 years and even with the new ownership it's still the…read moresame great experience. Friendly staff, and I'm always in and out in no time. They also offer coupons to returning customers (sent by mail only) which is also helpful.

Failed here went down the street and passed make that make sense . I called left a message…read moreregarding how much it would be for a retest and never received a response. The price isn't what they advertised due to new owners. They do not accept coupon that they have on their website. All that combined leads me to never come here again .

Fantastic place: great people, quick service, pleasant waiting room. I wasn't sure if our RV had…read moreenough miles on the road after some recent repairs to be able to do a smog check, and was delighted to learn that they offer a free scan check to see if the computer's stored enough codes for the check to be possible (it did). You won't go wrong going to them.

Quick response vía phone with questions regarding a smog check. Helpful staff ,They do work as a…read morefirst come first serve bias . I went around 10am. Quick service , with a discount coupon that they offer on their website , recommended .

I used Chris and his staff for more than a decade to service my various vehicles. I have everything…read morefrom high-performance cars, custom trucks, to basic work trucks designed to carry a heavy load and deliver equipment. They can handle any job, any time. They do great work and really try hard. Occasionally there might be a problem, but we always find a way to work it out. Chris and his staff are great to work with. Give them a try. I think you'll like them.

Single women stay away!! last year in march, I had a new…read morebattery put in at Sonoma county auto, and less than a year later I find out they put in the wrong battery, didn't register it (part of regular service when putting in a new battery), wasn't powerful enough for my engine and created more problems. In June, I had a cooling hose replaced and front breaks there also, but they didn't install the hose clamps properly and caused fluid to continue to spray all over my engine and under neath my car, by july ( a few weeks later) something was dragging under my car and I went in (kinda freaked out, seemed dangerous) but LouLou said they were at lunch and to come back in an hour- (a few people sitting in the office eating) .... so I came back in two hours BUT it looked like tHE mechanic and the Lady were leaving and the lady told me to come back the next MONDAY, very dismissive , but then the man got out of his car and ripped the hanging part out from my car and said it should be fine, .... I was stunned. It was 3:30 on Friday afternoon- and front desk girl wanted to go home- dismissed me again. NOW 2026, I got a new mechanic, of course..and the new mechanic said there are several issues including the battery and under my car there is a small hole in a hose which caused a slow oileak and splashed OIL under my car because there was no cover.... Leaving it exposed to road debris. My car is older but I have taken it in anytime I had the slightest issues. But now $5k later it's in worse shape than ever and would be thousand of dollars to clean and repair all these issues. My car is the shop again, Again because my battery- so Today- I called Sonoma auto to check the warranty on the battery they installed and got nothing but rude helpless answers from the front desk person. . Sh treats me like I annoyed her. Except, I'm a paying customer. Not there to make friends with LouLou. She's rude or she's just covering for the faulty services I received. Or both- sometimes, just taking reasonability for action is all a person needs to hear. But being meet with more dismissive behavior will only add fuel to the fire. Take responsibility, be accountable and treat customers like customers.

Ive been a client of this place for more than ten Years. And I can say this is the best smog shop…read morein Santa Rosa. Honest and professional service. Always recommend to friends and family.

Great place to go! Super fast with no appointment (took approx 10 min from the minute I drove in…read moretill I drove out!), great price and wonderful service! I will return when I need another smog and I highly recommend! So glad I was referred by a friend to go here!

7:30 am on a Thursday in Santa Rosa…read more.. My truck broke down on the way to make a delivery... AAA towed it (and me) to Coogler's on a recommendation from a friend who knows these guys. Stressed? You know it! Concerned about the work that would be done and how long it would take and what it would cost? Absolutely! Who isn't stressed out when their car breaks down, and they're going to a new auto mechanic??? Greeting me in the lobby were three of the nicest guys who just got into work and were in a better mood than I was... Things were looking up already... Jeff was my repair coordinator, and he immediately put me at ease and let me know that they would do everything they could to get me back up and running ASAP. I quickly booked a rental truck and Ubered to the rental location to get it and bring it back to swap the goods and get back on track. One of the technicians (Scott maybe?) helped me make the swap (above and beyond? Yup!) Quick communication on Coogler's part with some texts and emails told me they had found the problem and were on the case. Estimated time to repair? End of today or tomorrow at the latest. That's fast, I thought... Good news too because I've got more deliveries coming up. 'Tis the season... Fast forward ~4 hours and I'm getting a call from Jeff telling me my truck was ready to pick up (pun intended). What?!?!?! 4 hours and it's done!!! Got back to the rental shop, got one of their guys to take me back to Coogler's, and was back in my truck at 1:30 pm. Since then, a couple of genuinely concerned calls and emails asking if everything is still going well with the truck. Normally, when I do business with someone, they only call to ask if we can do more business. This was actual follow-up and quite refreshing. Will I work with Coogler's again? You bet I will! And if you've been looking for a dependable auto mechanic who's going to do a good job of both fixing your car AND being pleasant to work with, you should too!

Outstanding! 3 visits to discuss, diagnose and remedy a large mechanical problem. I spent $900 at…read moreanother mechanic shop (over 2 visits) which did not fix the problem. After Cooglers made the repair, the issue is finally resolved. My new mechanic, highly recommended. Also Karl and Daniel their front line staff are the best customer service folks I have encountered in years!

Been going here for years. Friendly, efficient and honest…read more You won't regret visiting this business.

Absolute best. Everyone recommends this place and now I know why. If you have a nice car that you…read morereally like it will be in good hands while getting smogged here. A+

I found this spot online and I am so glad I did! I didn't make an appointment and just dropped in…read moreand the girl in the front was really nice and quick getting my paperwork good to go for my smog check. She told me where to park and then I went to the waiting room and I really liked the waiting room. There were a lot of seats and there was a huge fish tank and little games I brought a book so I was OK, but it was just a very peaceful place to sit and my smog took maybe 30 minutes. I felt like I was in and out and it was just really efficient and affordable.

Well... Went for a VSSI in December... Paid $400. Got a list…read moreof things to fix which they did...I use that phrase very loosely.. $2400.00 Later...2 days.. Lost two days of work March 2026 In May it's started making horrible noises.. We checked they forgot to. Replace the differential plug So went back. Because under warranty.. What a joke...47 days later. From June 22 to August 10th.We had no Vehicle, they gave us a loaner after 30+ days but by then only because my husband's Job was at stake.. He missed 5 wks of work...I Will. NEVER. Recommend them.. I Hope this saves someone else's vehicle. Alison and Michael. Rummel

I needed to have my Exotic car's DMV exhaust certification renewed. The car is an 1988. I have…read morequite a bit of angst when every two years the certification has to be renewed. I took the car to TRISTAR. They were WONDERFUL!! They felt my concern. The car passed with flying colors, twice at this time! The people who own/work at Tristar are master mechanics! They were kind enough to give me a referral for an excellent Exotic car repair shop. Since moving to Sonoma County eight years ago I have been in convulsions on where to take my car for engine repairs. Tristar's recommendation was another star on their rating. They should receive 10 stars!!!

I asked that they check my car before I left for a road trip. They were very busy but worked me in…read moreso I could keep to my scheduled departure date. They did a beautiful job & fixed all the concerns I had. I've found my new shop. I will be going there for all my automotive needs. You will be pleased. Patricia B.