Customer service is always amazing. And they always are very kind and flexible. I recommend…read morescheduling during the week. Weekends can be fully booked and not as much flexibility with the schedule.

I do not appreciate a credit application being in the middle of my pre-procedure medical…read morequestionnaire that I needed to fill out. I ended up getting an an inwantrd credit account. So far I've received five text messages from their credit department. letting me know how much money I have available for procedures. I pay cash and didnt wamt this account. When I called them, the manager had no idea what I was talking about. You would think of you slipping people these credit applications you will at least be up on what's going on.

I rarely leave negative reviews, but I feel it's important to share my experience so others can…read moremake an informed decision. This was my first visit to this salon, and I came because I researched reviews and was excited to get a few services, which I never do for myself. All services were booked through Polished Salon on Phorest. I specifically asked for callus removal before and during my pedicure on my first visit, the young girl who did my pedicure replied " oh yeah! definitely! we've got an hour an a half!" but it was not provided. Instead, I was told to come back the following week, and they ended up doing an entire keratin treatment to remove my calluses. When I asked the front desk staff why the callus removal treatment was not performed during my first visit, the front desk staff replied, "I don't know." I booked a brow lamination service expecting professional results and clear communication, but the service did not turn out as expected. After my appointment, I noticed issues with the lamination and returned to the salon several times in an effort to have it corrected. Throughout the follow-up process, communication was very frustrating. The technician was difficult to reach, and when I contacted the salon with my questions and concerns, I was told she operates as her own separate business and that they could not help with concerns related to her work or clients. Since I booked through the salon, it was disappointing to feel that no one was willing to take responsibility for helping resolve the issue. The experience quickly became overwhelming as this was my FIFTH time back within one week, I was given answers such as "I don't know," and I felt the front desk had essentially told me I was on my own. I specifically asked the front desk staff to help me and provide answers; I never demanded a refund. I also apologized to everyone in the waiting area as I began to have a panic attack. I was sobbing so hard I could barely catch my breath. Another customer at the salon kindly stayed with me outside for about 30 minutes until I calmed down. I also reached out to the salon owner to share my concerns, but instead of feeling heard, I was described as causing a "commotion" and "aggressive," which was hurtful given how respectfully I had tried to address the situation. The technician did eventually refund the cost of the eyebrow service, but only after offering to redo my lamination for the 3rd time in one week (not healthy or safe) multiple return visits and a significant amount of time and effort on my part. During my last visit, she said she had "done a lot of work" on me and explained that my brow lamination was more of a "straightening" of my brow hair. My brows are naturally straight, so this would not have been necessary. I wish that had been discussed before the service or at my first follow-up, not after five visits. If my brows were not a good candidate or the results were expected to be limited, I should have been told upfront. While I appreciate the refund, it did not make up for the repeated trips, poor communication, and emotional distress. Based on my experience, I cannot recommend this business, and I hope my review helps others make an informed decision before booking.

I am extremely disappointed with my experience. I paid for $700 Botox services and did not receive…read morethe promised results. After noticing the lack of effectiveness, I contacted the business multiple times to address the issue and seek a resolution.(called at 5, days at 10 days and then seen at 14 days) At 14 days I was given 5 units and paid for 4 more units. Despite making several good-faith attempts--including returning for follow-up visits--the customer service was poor and dismissive. My concerns were not taken seriously, and I was ultimately refused any corrective treatment, refund, or reasonable explanation. The response was " You are full of drama and do you want my lawyers phone number?" $700 for Botox is a good amount of money to not have satisfactory results. Botox is a medical aesthetic service that requires accountability and professionalism. Unfortunately, this business failed in both treatment results and customer care. I would not recommend their services to anyone expecting ethical practices, proper follow-up, or responsibility for outcomes.

Do not waste your money or risk your face here. I paid $600 specifically for a specialized Russian…read moreLip technique, and instead, I was left with a crooked, botched mess.My initial appointment with Sarah resulted in completely uneven and crooked placement. I returned for a correction with Tracey, who explicitly assured me she specialized in the Russian technique. She lied. Instead of fixing the issue, Tracey layered more filler on top of misplaced filler, causing immediate migration and a heavy, bulky look.I followed every single aftercare rule perfectly--no straws, iced properly, and took it easy--so this disaster is 100% due to their poor, uneducated technique.When the swelling went down and I reached out about the terrible results, the management gaslit me. They weaponized my polite "in-chair" reaction to deny all accountability and refuse a refund, acting clueless about why my lips look like this. They are happy to pocket your $600 but will completely abandon you and ignore your concerns when they mess up your face. Stay far away from Sarah and Tracey if you value your appearance and your money. See attached photos for the undeniable

Went here last year for my birthday did the boujee bitch facial! Since it was fall, they have a…read morepumpkin cream that smelled amazing!! This was the 1st time I ever got a facial, so I had no idea what to expect! The building is super cute. Many photo ops! They also do permanent jewelry, which we did as well!! We had Maddie, and she was fantastic. i would recommend her time and time again!!

I had Olivia who did my electrolysis. Great job on my upper lip I can see the results. I went about…read more6 times may need a couple more visits but I've always had problem there n def is less hair there now and what I do get is thin! They may be little more expensive/get booked up fast but more professional/nicer than a medspa for instance.

Sadly I have to amend my original review. The practitioner I had been seeing (Olivia) was so…read moreincredibly sweet. She always made me feel comfortable and welcome, but her one weakness was lack of communication. She would often not email or text back when I requested an appointment, and when I brought this up with the owner, she acknowledged it had been a problem. Recently I wanted to move ahead with an expensive laser hair removal session. After three weeks, I finally emailed the owner Jill to complain and let her know she had lost a customer. She didn't have the courtesy to respond. Needless to say, I am happy to spend my money on such a luxury service elsewhere. Oh well.

Please, please, please beware. I was a diligent patient and "friend" of Carmen's for the past five…read moreyears. Eight days before my wedding, I went in for my normal procedures. I was talked into getting the plasma pen done to make my lip area look smoother and fuller. Carmen knew that my wedding was in eight days, but assured me that everything would be perfect. Three days after the procedure, I noticed what I thought to be a cold sore. I texted Carmen right away, but she never responded. She finally responded once I called her unprofessional, which in turn she called me a jerk!!! (See screenshots and photos). Fast forward to the Thursday before my wedding when she finally texted and asked about my face. It turns out I had a staph infection on my face. I don't want to say that my wedding was completely ruined, but my face was all I thought about. My makeup artist did as well as possible. I asked for my money back but was denied. It was very disappointing and depressing, especially since Carmen referred to me as a friend. But guess what? Friends don't treat each other this way. It took me a couple of months to actually write this review, but it's time for the truth to be told.

Carmen is amazing! Beautiful inside and out. You will feel so refreshed and wonderful after leaving.read more

welcoming & professional! Emily will make you feel so comfortable & you'll leave feeling confident…read more& beautiful!

First I would say it was easy to get an appointment. Great communication through text to remind me…read moreand text when I got there bc of Covid. Heather was great at keeping me updated and what to do. Holly was by far the best! This wasn't my first time, but she explained everything where she was putting everything. I had Botox and lip filler. She was very caring and sweet about my bruising. I bruise easy and already prepared her. She gave me cream to try and help with the bruising. The prices were great. I highly recommend and will be going back there again!! These girls rock!!

Love this place got my legs and a Brazilian done. My girlfriend loves it and I love showing my body…read moreoff now. I'll never wear pants again just mini skirts and short shorts and my little bikini.

The staff at the york location are the best. They're the most professional and friendly staff in…read morethe business. I started seeing results after my first appointment and would recommend Milan to anyone looking for laser hair removal. Do yourself a favor and stop in and meet this fantastic group.

Would give 0 stars if possible. 1. Walks in and starts…read moreprocedure without asking about any medical history or pros/cons of laser. 2. No gloves and sanitation. Started touching my bare body with her bare hands. 3. No eye protection 4. Laser machine is not intended for hair. It is a tattoo removal machine. Waste of money and time. Absolute scam. On the path of taking legal action and have been reported to the board by other professionals.

Also got scammed by the laser removal. AND had my husband buy a package. So sad that I didn't see…read morethe reviews before we purchased.

I visited this wonderful establishment via and Yelp Event and boy am I glad I did... such kind and…read moreinformative staff. I loved how dedicated they were to truly help each individual with their particular needs. I received a mini facial and I'm looking forward to eventually scheduling a full facial. It includes head, neck, and hand massages, to name a few. I get full body massages a lot and I think this was more relaxing for some reason. It's really funny because I don't even like people touching my face! The owner and staff do everything to make you comfortable and calm and they do a great job of it. I definitely recommend checking this place out.

Came here for a mini facial and 1:1 consultation to this cute family business. The vibes are so…read morecute and calming. The rooms where the facials and massages are done are very clean and have a calming aura to them. When I was getting the facial done, it was definitely very soothing, I fell asleep. My face felt soft and I did see a glow even after just a mini facial for refreshing. The owner is also very sweet and knowledgeable about the various things you can do to build a daily routine that works for you and your skin. Would definitely come here again.