The massage has been great. Staff are always nice. The only thing that quite bothering is, if you…read morebuy a packet ahead of time, like 4 massage - get 1 free foot massage, they must give you sort of proof like 5 gift certificates on hand. ** It's been a hassle because they only gave us receipt (to me). Also, this happened to other customer today where the staff only put the value of the money for 4 massages on giftcard, but the free one is not included on the giftcard. She wanted to claim the free one, but unable to, because the gift card had no balance for the free one.** By the time we used one massage and wanted to check out, they said we haven't paid, then they need to contact the manager to clarify. I said "we" because it happened with 2 different customers with the same situation like me while I came there. Today, I had to leave before I got a massage, because the staff took so long to resolve another customer issue, same kind of issue. The staff, manager on the phone, and customers argued against each other. "This problem can be an easy fix. If customers buy the packet of 4 massages get 1 free, the staff just need to hand out 5 gift certificates. Problem solved!" Instead of taking 15-30 mnts just to clear out the misunderstanding. Hope they can fix this for a better customer experience. Otherwise, it will be 5 stars from me.

Today, I got a wonderful 3 hour massage from a beautiful woman named Mae - My only regret is that I…read morecannot go every day

Decided to put this place to the test after reading the reviews. Soul Massage is excellent. One…read morething I really appreciate is how intentional their process is from the start. They have you fill out paperwork so everything is clear ahead of time. It really helps avoid any miscommunication and makes sure boundaries and preferences are respected. During the massage itself, they stay consistently engaged the entire hour if you choose a full session. It doesn't feel like they're just going through the motions or killing time like some places I've been to, they genuinely focus on the treatment and go all in. They also provide water afterward, which is a thoughtful touch and makes the whole experience feel even more professional and cared for because some places I've been to give no water. Overall, it's a really solid, high-quality massage experience.

Went in for deep tissue massage and asked for hard pressure but it was very light, just felt like…read moreit was a rub at the very best. Maybe got 10 min of good massage after asking for more pressure repeatedly. Other 50 min was a rub which felt useless. Masseuse just went up and down my back, arms, legs with her palms. Not therapeutic at all and felt like a scam. Why offer the service if you're not going to do it properly. Wasted my money.

Had a super relaxing massage at this place. Had the 60 min body massage and 30 min foot massage…read more Rose did a super good workout! It was a great experience. She offered to do cupping as my muscles were so tight. Slept so good that evening.

Best massage family experience. We'll definitely come back again…read more Hard to find a place where you have a good customer service and fair charges.

1 Star - Very uncomfortable tipping experience…read more I have been a regular customer at this massage place and usually visit about twice a month. As someone who also works in the service industry, I understand how important tips are and I always tip fairly depending on the quality of service. In the past I have tipped anywhere between $15-$25. However, my most recent visit was extremely uncomfortable and disappointing. I booked a 90-minute massage that cost $115 after tax. When it came time to pay, I intended to leave a $20 tip, which would bring my total to $135. The payment machine actually showed multiple tip options including $20. However, the staff refused to allow me to select the $20 option. They insisted that the tip must be 30% or more, and pointed to a small note on the table that said 30% gratuity is "appreciated." They then attempted to add $30 to my bill without my agreement. This is very concerning for several reasons: * The 30% tip was never disclosed before the service started * It was not listed on the official menu or pricing * The payment machine still shows optional tip amounts but customers are not allowed to choose them * Staff attempted to force a higher tip after the service was already completed A gratuity is supposed to be voluntary unless a business clearly lists a mandatory service charge before the service begins. Posting a small note on the table and then pressuring customers at the payment terminal is not transparent and creates a very uncomfortable situation. As a loyal customer who has supported this business many times, I felt extremely disappointed by how this was handled. If a business wants to require a 30% service charge, it should clearly state that on the menu and inform customers before the service -- not pressure them at the register after the service is finished. Customers should be aware of this policy before visiting.

I live down the street and have been here a dozen times. I've done the couples massage with my wife…read morethree times as well. It's a step above the average Asian massage parlor; it's got a clean, fantastic setup and vibe. As the name suggests they use hot stones as part of the $60 1 hour massage which is a nice feature. I see all the 1 star reviews very concerned about tipping. I don't think people should tell you how to tip, but I also feel like these workers earn their suggested 30% or whatever is posted. TREAT YOURSELF

I made an appt on the day of for 6 people and we all did the combination (30 min full body, 30 min…read morefoot). We didn't have to wait long when we got there! Although there is a slight language barrier, The staff is so nice and friendly! Highly recommend and very affordable! They also have a buy 5 get 1 free gift card deal which I was able to use on the day of!

Have been trying out new massage places but this isn't it and I won't recommend it to my own…read morepatients. Highly doubt they are actually licensed MTs. I went for a walk in for a 30min massage and the guy was super rough and started pounding all over my back and lower body as well as pushing directly on my spine almost doing joint mobs which they are not licensed to do, I'm a PTA who has been trained on this stuff and they could really injure someone. While I did ask for a full body massage, touching my butt without asking is super inappropriate. The other thing is there is no intake form. All legit massage places need to know your health history and any injuries or surgeries. While this is "cheap" it's not worth it for potential further injury.

I bought a Groupon for a 60-minute massage and aromatherapy session at Tranquil Touch Therapy, and…read moreI was delighted! Tina is very accommodating and makes you feel comfortable. She asks a lot of questions to ensure you get the best experience. She is also gentle and very professional. Her suite is located inside Sola Salons suites. It is small, but cozy and clean. She has a bench that opens up to store your belongings and the massage table is heated and very comfortable. While getting your massage, the atmosphere is very relaxing and you enjoy gentle spa music. The only thing I would warn about is that from time to time you can hear the conversations of the other suite tenants/businesses and customers. This isn't something that distracted me from the experience, so it wasn't a problem. Overall, I had a great experience and plan on going back. I would highly recommend Tranquil Touch Therapy.

My first trip was a wonder. I was trying to find someone close for regular massage and Tina was…read moreawesome. She did not just "Do a massage" but rather focused on where I needed it the most. The massage room was great and very nice. Very professional and very covid compliant. I have already booked another massage.

I have gone to Elements multiple times. Their massage therapists are fine but I will no longer be…read morecoming here. Recently I booked a massage online which was accepted and confirmed virtually. The day before the treatment, I received a call from their receptionist informing me that the therapist preferred 90 minute slots and asked if I would be willing to update my massage from 60 to 90 minutes. Otherwise they would need to reschedule me for another slot. Their other time did not work for me. While the receptionist was very friendly and polite, the reasoning that the therapists didn't want to have empty portions in their schedules felt like a bait and switch. Essentially, asking me to spend more money with the therapist to make my visit worthwhile for them. This was frustrating especially because I had already booked a 60 minute massage with upgrades. Receptionist stated this is a known issue with their online scheduling platform, which seems idiotic issue that should be fixed for a large franchise since it significantly impacts the customer experience. This is the first time it has happened, so it's possible it is a therapist by therapists preference, but be alert that they may not be able to keep your appointment.

Just had the most amazing experience with my massage therapist KJ. I felt like she really tried to…read moreget to know me to understand where I could use the most work on my body, and she was super thoughtful and attentive. And most importantly, I felt great afterwards. Thank you KJ!

Best massage in town, hot Asian works hard to satisfy your pain, free yourself ask for Emma…read more You won't regret it

Well we tried. I received a gift certificate for 200.00. I went with my daughter and we had a…read moredual massage (in the same room). All was good, it was a decent massage but it was far from a calm atmosphere. There was talking and other noise. When I broke out the gift certificate they didn't want to accept it. They stated that something was wrong with it and it was only good for a 90 minute massage. We each had an hour massage. I was like: well either take it or don't but I'm outta here. The gal called her boss on the phone and she accepted the certificate but made a notation on the certificate (the remaining balance) that it was only good for a 90 minute massage. I don't know about you but I don't want a 90 minute massage. The place is jank - you can find a better place.

What an amazing massage, very clean place of business. All the staff are friendly and very…read moreprofessional. Angela was my masseuse and at first I thought because she has such a pretty face and very small body. I was going to get a very weak and unprofessional massage. I was wrong. She was excellent very strong and worked out all the knots that I had in my back and shoulders. I definitely will be going back to this place in the future. Great job....!

They are thieves. The billing wanted me to pay them the remaining balance in full of what the…read moreinsurance carrier Wouldn't because it was regarded as excessive. Yet I would only be required to cover 20% of the bill of what was covered by the actual Carrier payment. Even there with their intimidating payment letters I have Zero to actually pay because I fall under Special Needs Program. Basically, they are Private Equity scammers who take advantage of seniors and the uninformed. ALL their offices operate this way. If you choose to support this kind of business, they're the ones for you. My experience with a non-doctor who rushed through the excision in my back was poor too. Mark Twain said it best about suckers. Look up the quote about people fooled.

In my opinion go somewhere else for your care. Had to have second surgery. Called they gave me…read morewrong instructions and I ended up having to have the same surgery twice before treatment. My surgeon said this is a problem they have complained about to this establishment. When you call and say you have to have the treatment the day of surgery they say no you don't. So second surgery had treatment and now I had to go to doctor for antibiotics and wound care. Frontier said they couldn't fit me in didn't have openings to see me. There is a place to put a picture but I won't the wound looks too bad.