In December 2023, my elderly father was hospitalized and then transferred to an in-patient rehab…read morecenter through the end of the month. I decided that I needed some supplemental help once he returned home. I researched several agencies online checking Yelp/Google reviews, BBB information, licensing information and company websites. I developed a list of three agencies to contact based on my research. I contacted the first agency. It did not go well. I was shuffled around to different people; meetings were set up, then cancelled; calls/texts went unreturned; interviews were set up and candidates never showed/cancelled at the last minute; etc. After two weeks, I had had enough. Next up, Family Matters. I re-visited their website and downloaded the free In-Home Care Guide which required me to input my contact information. After fully reviewing the guide, I picked up my phone to call them and my phone rang before I could dial. The caller identified himself as Andrew from Family Matters. I laughed and told him that I was just about to call Family Matters. We spent the next 30-45 minutes discussing my father, his likes/dislikes, his personality, the qualifications that we were seeking in a caregiver, and the list of tasks/responsibilities the caregiver would perform for my father. Andrew indicated that he had a caregiver in mind and would call me back within the hour. I asked him to e-mail me a copy of their care agreement to review in the meantime. Within 5 minutes, I received the care agreement. Within an hour, he called to inform me that they had the perfect caregiver for my father and that she could start shortly. The caregiver, Marcia, that was placed with us was EXCEPTIONAL!!! She was a perfect fit for my father and was highly qualified. She was with him for about 15 months, and we cherished the time that she was in our home caring for my father. We would have loved to have had her with us until the end of time, but she retired. We were very happy for her, but sad to lose her as we had both grown very fond of her. Following her departure, Family Matters tried to find a replacement, but they were unable to find a good fit for my father in terms of availability to work the schedule that he needed, personality, skill set, and qualifications, so encouraged us to work with another agency. Although we were sad to no longer be working with Family Matters, we appreciated them being up front with us and putting our needs above their own. We engaged another agency who placed a caregiver with us for about 5 months. When she left, we contacted Family Matters to re-establish contact and query them about a replacement caregiver. We were told that Andrew had moved on and were introduced to Ashleigh, the new Account Manager. As before, we reviewed all of our requirements with her and within an hour, she had a great caregiver for him who started with my father the following week. That was a little over two months ago and his new caregiver, Elsie, is FANTASTIC!! Ashleigh maintains close contact with us to ensure my father's needs are being met, inquire about his health, and visit us in our home. There are a lot of independent caregivers & caregiving agencies out there. Some are not good, some are reasonably good, and others are exceptional. Family Matters and the caregivers that they employ, in our experience, are all exceptional. If I had to summarize the reasons I would recommend Family Matters to others in need of a caregiver, I would state the following: 1) The entire staff including, Account Managers, Staffing Managers, Receptionists, and Caregivers are extremely friendly, caring, polite, professional and responsive. If they say they are going to do something, they do it and do it within a reasonable amount of time. If a problem arises, they are on it quickly and it is resolved swiftly. 2) The staff does an exceptional job of listening to all requirements, qualifications and needs to best match a caregiver with the client 3) The caregivers have very good professional experience, qualifications, training, certifications, and licensing 4) The agency does all of the leg work, so you do not have to do so. As caregivers are employed by the agency, the agency conducts all recruiting, interviewing, background checks, references, licensing, training, benefits, liability insurance, time keeping, and manages the caregiver's payroll. They also handle billing, so you receive an invoice for each period which can be paid in several ways, including autopay. 5) They communicate in several ways and will accommodate their communications to the method which best suits the client 6) You can tell that the employees are treated well and that the management cares about their well-being. Everyone really enjoys working there and it shows. 7) Family Matters has many resources available on-line We highly recommend Family Matters to any person or family member looking for in home care for a loved one.

Andrew and his staff have gone way beyond to provide me with the best home healthcare. I could hope…read moreto receive thank you so much.

The nurse's didn't want to help me. They think I lived far out. Even one said that driving on the…read moreride here she got a flat tire! I mean come on! Is that my fault that she got a flat tire!. One of the nurses was good her name was Maruh But she came once even before my surgery and that's why I gave her one star. All they want is your signature on there tables so they can get paid. I would never and I mean NEVER recommend them to anyone!! Especially someone who needs care and can't really fend for themselves. If I really couldn't help in my surgery and couldn't fend for myself I would have been in real trouble.

I am so thankful for the referral to Your Nurse At Home!! I was able to arrange her care over the…read morephone without any problems. Michael gave me the overview of their program and rates. Tiffany helped me set up an account and schedule the initial assessment. Dana performed the assessment and personally provided some in home care to my sister who was just coming home from a traumatic surgery. My sister was very depressed and the care Dana and then Maria heaped on her just boosted her spirits immensely!! I am so grateful for the loving and understanding provided to her. It really helped my sister take an interest in her own recovery! Thank you so much for taking care of my sister and keeping me informed on her needs and her progress. God Bless you for all you do!!

It's the greatest place for the older people, people with some disabilities, people who needs more…read morecare at home. This place provide not only meals - breakfast and lunch, but everyday vital signs monitoring, blood sugar checks, constant communication with primary MD and family regarding recipient's health and condition. They have PT, social workers, different activities throughout the day! Highly recommend that place!

I am so glad I found this adult care program! Ever since my Mom started attending it, she seems to…read morebe happier. Mom got an opportunity to socialize with people her age, make new friends, develop new interests, and maintain the ones she already has. The staff stays in close communication with me about my Mom's needs and always thrives to find new ways to make my Mom's life complete and colorful. I highly recommend this program to those whose aging parents have health, psychological, and/or social needs during the daytime. The program provides two (2) meals (breakfast and lunch) as well as transportation to and from the program site. The best part of the program is that you can go about your day knowing that your loved ones are in good hands.

overcharged for 1hour drive to hospital. they should change name to visting scammers.read more

Management is terrible. Absolutely no compassion or bedside manner whatsoever. It's all about…read moremoney. On the other hand, their caregivers deserve 5 stars. We have used visiting angels for quite some time. The only reason we are still using them is because the caregivers we have provided by Visiting Angels are fantastic. I hope their management takes a class in compassion and bedside manners. If I could, I would give Management-0- stars. But again, the caregivers earned 5 stars.

5/5 on service 5/5 on technical skills…read more 5/5 for compassion and follow up 5/5 on respecting the patients space 5/5 on qualoty of providers: technically educated and empathetic we are thankful to Mr. Yuji and his team for the care. Ms. Shiela is a rockstar at follow up and the support given to us is unparalleled. Ms. Isabelle was great at nursing care. highly recommend them for elderly care at all levels. thanks for your honest services.

Darlene Weber from Golden Care was a lifesaver for me when my mom was hospitalized abruptly then…read morewanted to come home to recover. Mom wasn't mobile at the time, and Darlene and the Golden Care team went overboard to find enough helpers to allow her to be at home. Darlene was also an incredible resource for information about at-home care - from the supplies we needed to which items of "durable medical equipment" we should request from the hospital based on insurance coverage. She even went out of her way to be there when PT and OT providers came so that her caregivers could help mom do the exercises in between visits. She was also incredibly responsive and accommodating even when our plans shifted multiple times. I can't recommend Darlene and the GC team strongly enough.

One star to post this. A neighbor of mine just found out…read moreher father was left in the floor of the bathroom and no medical professional was called. Also the worker "Patricia Gonzales" allowed her son to squat at this residents home. This happened recently. Veterans should not be treated like this, or any resident.

high quality care provided by loving, talented women I…read morehighly recommend this company! They helped us navigate a physically and emotionally difficult time. My family is very grateful. Special thanks to schedulers Pamela and Natalie, and caregivers Sherry, Christine, Irma, Faisa, Leslie, Tiana.

My first visit to Holden Timeless Beauty was amazing! From the welcoming front desk team to my…read moreappointment with Katie Martin. Katie made me feel comfortable right away and took the time to explain my facial analysis and the reasoning behind each recommendation before treatment. I had Dysport and filler, and I couldn't be happier with my results! What I loved most was how genuinely excited Katie was for me--it made the experience even more awesome. She's officially my go-to, and I would 100% recommend her. Thank you, HTB, for such a great experience!

Update 4/25/26: I truly cannot say enough good things about Katie Martin. She is not only…read moreincredibly sweet and warm, but also highly skilled, detail oriented, and professional. From the moment I met her, she made me feel so comfortable and completely taken care of. I have seen her for Dysport and RF Microneedling (twice). She explains everything clearly, answers every question, gives you clear written after care instructions and you can just tell she genuinely cares about her patients and their results. What I appreciate most is how much she prioritizes safety. I've had to rebook appointments more than once, because I still had remnants of spray tan on my face and another time because of my tretinoin use. At the time it felt like a bummer, but it showed me how much she truly puts her patients first and will never cut corners. That level of integrity is rare and so appreciated. I trust her completely with my skin, I love my results afterwards and just highly recommend Katie. I also want to add an additional note about the sweet girls who also do my check-in/out. They are super friendly, so genuine and very helpful. I like to going and always seeing their familiar faces. Next time I'll remember to get their names.

My 94-year-old father moved into The Meridian a couple years ago, and it has been everything we…read morehoped for and more. The staff could not possibly be more caring and giving of their time to make certain my father is taken care of in every way shape and form. They have made his life much richer for the experience. They were also able to adjust the level of care as his situation changed over time, adding a service to help him with his medications, and later his bathing and dressing when that became difficult for him. I would highly recommend The Meridian to anyone who has someone they love that needs a little help, whatever it is they need.

I was at the meridian for movie night on Friday. So much fun! My grandma really enjoys it there…read more Big thank you to Mollie for having so many fun events for all the residents to attend.