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    Emeritus at Oceanside

    5.0 (2 reviews)
    Open Open 24 hours

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    12 years ago

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    Shores Hospice

    Shores Hospice

    4.0(4 reviews)
    2.7 mi

    I really didn't want to write this review, but I don't want others to experience what we did…read more Shores was recommended by the facility where my parents live, and when my dad was ready to begin hospice Shores responded quickly and kindly. One of the most appealing reasons we went with Shores is that they offer 7-day a week caregiver visits. We agreed to start at 5 days a week, and I was told I could always move to 7 days when ready. They assigned a fabulous caregiver who came Monday thru Friday. She communicated well, sent photos of my father and explained what she did on the visit (showers, bed changes, nail care, room organizing, etc). On many occasions I walked in to find her simply sitting with dad, holding his hand and talking to him. She dealt with his dementia and lack of energy with kindness and dignity. However, when she had to take a day off there was no one to fill in for her. The nurse was communicative and explained medication changes, Dad's condition changes, etc. This was the hospice we dreamed of and I felt so supported. So much so that I recommended them to a friend who used them as well. Unfortunately that caregiver left the company, our nurse was assigned to another area, and the service went down hill from there. As dad declined we requested the offered 7 days per week of caregiving. After 6 weeks and several requests we were still at a scheduled 5 days per week, but ended up with weeks where visits were as little as 2 times a week. I went out of town for three weeks only to return to find dad had not had a shower in 9 days. Communication with his facility was low, and communication with me was even less. We had caregivers who told me they rushed dad when changing him by telling him (lying) that I was coming for a doctor's appointment and he needed to go quick quick! I had a caregiver call and tell me that my dad had thrown her phone as she was "showering him" and that the facility staff had told her to charge me for it - her story changed a few times in the ensuing days. I had caregivers tell me they couldn't work with dad because he refused to shower or change his clothes. While I'm guessing dad did refuse, I would hope that a hospice who agrees to work with dying dementia patients would have caregivers who were indeed experienced with dementia (the staff at his facility did not had trouble showering him or changing him). On one of the last visits I witnessed a caregiver arrive and leave within 6 minutes - I changed the bed. I had a nurse make medication changes, that I agreed to, but didn't fully understand. That's on me for not asking enough questions. However, I would have hoped that an experienced hospice nurse would have understood I did not actually understand the ramifications, and would have made certain the family fully understood the changes before making them. We had mistakes in medication orders to the facility that weren't discovered until my dad suffered the symptoms of the medication error. That said, as dad's days neared the end, we got the original nurse back and she made frequent visits to see dad. She helped me even on her days off, and she called after each visit. She made an extra effort to ease dad's discomfort, and I'm certain his last two weeks were made easier because of her. She is indeed a hospice angel. Dad died last Tuesday, today is Sunday and the medical equipment is still sitting in his room - even after multiple request to pick it up. While we did have some good experiences and met some very lovely people through the care of my dad with Shores, my overall experience leaves me wondering if I could have made my dad's last six months easier and more comfortable if I had gone with another company. I many times found myself apologizing for bothering them when we had requests for communication. Shores seems to be under staffed and staffed with some personnel who don't seem to have the patience to deal with dementia patients.

    I cannot give enough praise to the outstanding service we were provided by Shores. From the first…read moreintake interview to the last day of life for my husband, they made sure all of his needs were met. Their nurses, staff and caregivers were kind and sincere in their services. I would highly recommend Shores hospice.

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    Shores Hospice
    Shores Hospice
    Shores Hospice

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    Home Instead - Home Instead Care Giver and their client in the bathoom, putting on a band aid

    Home Instead

    4.1(8 reviews)
    1.8 mi

    We can't say enough about the Home Instead Team! My Mother-in-law lives in Vista and is in hospice…read morecare. At 95 she lives alone. Her wish is to stay in her house for as long as she can. With the help of wonderful care-givers provided by Home Instead she's able to accomplish that. My husband and I live in LA and have leaned on management and staff for help with changes in scheduling and other questions and concerns. They've been a calming presence and we're grateful that they're on deck during this difficult time.

    I have never written a bad review before, but I have had such a poor experience with this company…read morethat I felt the need to share. Since my dad has dementia, we asked for a caretaker that is experienced in dementia-specific care. During the intake, I told the team that experience should be the top priority over anything. Instead, we had a "kind-of" experienced person come to train somebody who literally had their first day in the industry in our home. This guy didn't even know how to help my dad change his pull-ups when he was still mobile. Very simple stuff that frankly I've never been trained on myself, and have no business training him on. This theme continued throughout the time we were with them, and it ultimately became more work to have their caretakers in the home. We also paid a premium for dementia-care, but obviously the person who is brand new is not providing that value. We stayed with them until my dad was hospitalized. We need 30+ hours per week of care since then, and we actively avoided bringing them back because they were no help. They are also extremely disorganized as an organization. The care is the main reason we stopped working with them, and the admin & accounting teams have made sure we don't even explore other caretakers with them. Working with this company has been a headache, and I would suggest looking at other agencies for a significantly better experience.

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    Home Instead - Home Instead Care Giver and their client

    Home Instead Care Giver and their client

    Home Instead
    Home Instead - Home Instead Care Giver and their client getting ready for the day

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    Home Instead Care Giver and their client getting ready for the day

    Emeritus at Oceanside - hospice - Updated May 2026

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