Had another issue. This time with our freezer light switch. Jacob was so knowledgeable about the…read moreproblem and it was fixed the next day after my part came in! On time and always honest about the charges. An excellent company!

I paid $224 and they did not fix what I asked them to. John said the stove top was supposed to…read moreoverheat that way.

I bought a speed queen washer from Richmond appliance. The whole transaction was done over the…read morephone. I didn't even have to go to the store. They delivered the washer I wanted and set it up and they were more reasonable than Colders. The Speed Queen washer is wonderful and is designed to last 25 years. The people that delivered and installed it did a great job. Like I said, their price was more reasonable than another major supplier of speed queen washers. I've had LG and GE Washers. They were junk. Our previous washer was a GE front loader. It was seven years old and it needed a new drum which was no longer available. Had it been available? It would've been a $1200 repair. The speed screen comes with a great warranty and as I said it is designed to last 25 years. So go to Ritzman appliance in Hales Corners and buy a speed queen. Or better yet, call them and order it over the phone and they will deliver it without you ever visiting the store.

Excellent customer service in store. No sales pressure just thorough information on each item…read moreThe delivery process was great. very professional and informative I would buy from them again

My Miele dishwasher was not draining. Called several repair companies and they did deal with that…read morebrand. Called the manufacturer and they recommended the only certified Miele repair in the Milwaukee area. They were $165 just to show up and a week out to be scheduled. End up calling about 6 appliance repair companies. Then reached out to Dave's Appliance service. Very nice guy (Dave). Explained the situation with my dishwasher. He provided me advice over the phone which might be the cause. Followed his instruction and resolved the issue. The fact that he took time to listen and explained possible causes and instructions on how to deal with the one cause I found to be exceptional customer service. Although he never came to my house or billed me, but took the time to help me over the phone speaks volumes. Will contact him in the future for all my needs.

A friend and I tried for months to repair oven in my Samsung gas range. Sometimes it us best to…read morejust forgo the YouTube DYI videos and call a pro. After wadting time and money on cheap Chinese parts from Amazon, I called David's Appliance Service. David came the next day, a little later than expected, but within 45 minutes uses of the promised time. He didn't waste any time in replacing the ignitor and didn't ridicule me for my failed repair attempts that creates more work for him. He offered a one-year warranty on his work and parts I will call him because he is local, efficient, dependable and honest.

Very knowledgeable serviceman who answered all of our questions. Very professional yet with a…read morepersonal touch. Was truly interested in our specific concerns and questions. Did not take long to arrange an appointment. Offered suggestions on best way to set and regulate our furnace. After many years with another company that we've learned to distrust, a change was necessary and Donovan & Jorgensen definitely left us with a very good impression.

Fast response - diagnostic appointment of AC unit scheduled for early next morning…read more Tech Kayla diagnosed problem quickly and explained options for fixing the AC unit quickly and clearly. Refrigerant was gone indicating it had one or more leaks. I decided to have the refrigerant refilled as stop-gap measure. The total cost for the appointment was $517. It was a failure on my end to not ask if I could have gone with less refrigerant to save money. In the end I'm only using the AC unit for 14 days before having it replaced. Kayla's estimate for repair was approximately $5000 plus a chance for it to be more based on the time it would take to find the leak(s). I decided to go with replacement of the AC unit based on its 11 year age and the approximate cost of $6000 to fix it. Sales person Steve contacted me later that day and scheduled an appointment to get an estimate for replacement. I found him personable and professional and he gave his estimate promptly with the information I needed about it. I had 2 followup questions that he quickly answered. In the end I went someone else for the AC unit replacement, but more because of an option to include switching my furnace to have an electrostatic filter at the same time I did the AC unit replacement. The cost of the AC units were similar. Overall very good diagnostic and fix, as well as quick followup on providing an estimate for replacement.

I contacted 3 HVAC companies recently while getting quotes/information on replacing my Carrier home…read morefurnace. My initial contact with Capital was spurred by my recollection of hearing their weekly radio spots on AM radio. On their radio show they frequently made the point of Capital's complete analysis of your existing system and equipment. Many potential improvements to my older system were discussed and how this would provide better comfort and efficiency. Justin D. explained in language I could understand and answered all my questions. I appreciated their respect for my home and wore disposals slip on booties. I noticed they were the only HVAC company to actually use a scope type camera tool to validate problem areas. They showed me, real time, what they discovered. I feel they were the most thorough and felt my issues were each addressed. I have not yet made a final decision on my replacement company but I solidly recommend Capital Heating as a quality organization with great customer service and support.

Listen. I've been dealing with this company for over 8 years now. For my current house and my…read morerental properties. My central air units at my house is fairly new and I had to call them back out multiple times. They are so overrated not to mention if you did business with them over 8 years ago and you don't have the receipts they will tell you they didn't install something that we know they installed like a brand new water heater. I got new central air units installed a few months ago and they been out 4 times already to service them and I'm still having problems. There prices is crazy for their quality of work. I would never spend another dime with this company. If they don't come repair what I already paid for I'm looking at a law suit.

Ryan from Service is a Hero in Subzero Weather…read more If there were an Olympic event for Fixing a Washing Machine while the Universe attempts to Freeze you Solid our service technician, Ryan today would have taken home the Gold. Ryan, the brave soul, showed up at our door ready to battle a very moody washing machine. Ryan diagnosed the problem almost immediately and repaired and ordered the parts we needed. Ryan was on time and very professional- likable. I can tell you the reason I use Radtke Appliance is for this very service. Costco and Best Buy would not be able to measure up. Oconomowoc, WI is better served when you buy local. I highly recommend Radke Appliance to anyone! Thanks again Ryan!

Do NOT use them if you are chemically sensitive!! We asked them multiple times before the delivery…read moreto not wear fragrance. My entire home smells like fragrance with them being here for 30 minutes. My throat is burning and I feel sick. "Oh, we don't wear fragrance"... laundry detergent, deodorant, cologne, lotion, shampoo, on and on.

I spoke to the owner over the phone. He was very courteous and helpful in answering my concerns…read moreand questions. I then went to the store and met with David who took a lot of time with me. He showed me the different models and makes of vacuum cleaners they sell. I ended up trading in my vacuum cleaner and purchasing a new vacuum from David. The experience from the initial phone call to the store meeting was very customer service oriented.

Dave was a help to us by explaning the advantage of buying an American made vacuum cleaner versus…read morethe higher priced almost identical import. Also he aided us by explaining that the potentially expensive repair of our old vacuum cleaner would be nearly half of the cost. of a new machine. We bought a new one and received a trade-in discount for our old one. Dave was both honest and very thorough in his explanation of our situation. Thank you.