I normally do not take the time to give bad reviews; I consider myself a positive person with reasonable expectations. I have to make an exception for Saratoga because not only did they not meet the expectations of myself and my associate, Brian, they violated the terms of our agreement and demonstrated poor business practices and ethics. David Temple - the CEO of this company did nothing to help this situation once it unfolded. Brian and his team have been in contact with David and his team for months, and their family has used their business for years. When confronted with the fact that his company lied to us about the work they would do and the timeline in which it would be completed, David denied the accusations and instead of helping to find a solution, he was standoffish and rude. That is not a good quality to have as a CEO, especially for a repeat and patient customer. Eric Pardue - Executive Director, only followed the "orders" that David Temple would give. There appears to be little to no autonomy in their business with Temple making all of the decisions that affect all customers. Stephanie Bentley - Director of Marketing and Business Development, truly one of the most ignorant people we have ever worked with. She did nothing to help grow the business, made many promises as to what was going to be done and when, none of which were completed. When we continuously followed up on the work that was promised for the money we paid them, Stephanie had no response at all. Is it not fair to get answers from a Director of Business Development if we are promised to have a job completed and have paid and followed up? I think it is more than fair, and we were more than patient and accommodating with Saratoga and their team. I short, I have to say we are disappointed and feel betrayed and taken advantage of. The people working at this establishment stole our money, gave us an unfinished product, and did not give us an explanation as to why the work promised was not done. I would not recommend you take your business to Saratoga unless you are willing to be robbed and get nothing in return. For the record, we have also reported their poor business practices to the Better Business Bureau (BBB), and we are currently meeting with our legal team regarding taking them to litigation over this issue. Stay away from this business, they are thieves. read more

If you are considering Saratoga Technologies for computing assistance and if you are a small business owner. Please take the time to read my experience; as a small business owner myself. During one of the busiest months for our company. Our computer just decided not to work properly. So naturally, we needed some technical assistance. We called Saratoga Technologies in hopes that this "Corporation" would be able to assist us. Once the technician spent almost three hours working on our computer, he decided that it was best that he take it to their "workshop" so that he may then investigate it more proper. He mentions that it should take no more than a day to asses the problem and that he would call us within 24 hours with the consensus and total charge.(total cost) After the 24 hour period had passed, I decided to call the technician to see what the status was on our company computer! No answer...so I left a voicemail. Our busy day was coming to an end, so I tried again; knowing that at this time of day I wouldn't be expecting them to show up. Still no answer... The next day (Friday) the busiest day for our company and still no calls from Saratoga. It wasn't until the following TUESDAY that our company computer returned but not by the same technician that took it but from another technician whom I did not know. Yet, this new guy had to work on our computer onsite for almost 2 and a half hours? Next we know we receive a bill for over $1000 and our company computer is still, to this date having issues...I might as well have bought a new computer or I don't know, put a down payment on a car!? So for me, I will NEVER use or recommend this "company" to anyone. This companies lack of work ethic, lack of best practices, lack of communication, lack of consensus, lack of professionalism, and yet have the audacity to charge such an outrageous amount, is disgusting. Saratoga, I don't know who you think you're pretending to be but as for our company, and evidently from the other reviewers. We see you for what you really are... con artists read more

This company will use and abuse you. The service is horrible. My experience is having them host my website and not by choice but by them buying a competitor and I inherited them. They lock you in and then hold you hostage when you complain about their service. It took them 32 hours to get my website back online and then when I exposed their poor service on Facebook and via e-mail to my customers explaining that this was their fault this is what they did to try and ruin my business. The e-mail I received from Stephanie Bentley.... Dear Mr. Chase, Please let this email serve as official notice of the dissolution of our business relationship. It has been made quite clear that you are no longer happy with the services provided to you by Saratoga Technologies. In light of this we are allowing you 24 hours to find a new host for your website. We will provide you the needed information to assist in the transition. If your website has not been transferred to a new host at the end of the 24 hour period we will remove the site from our servers. Who does this if not to ruin your business ?? Well the answer is Saratoga Technologies or better known as the worst of the worst. I am so glad to be rid of them. Don't be fooled by the song and dance they give you. You will be sorry if you use them. Just check other reviews. Service is horrible and no follow up once they hook you. My best advice is to stay away. Do not use them. There are other companies much better who care about your business and will not retaliate and try to hurt you financially. Please stay away. Just look at the response the lovely Stephanie gave to Brian T. Who responds this way but someone who doesn't know better. They will try to destroy you. Do not use them ....stay away from them. read more

Why is no stars ever an option? I agree with Brian T. on this. However, he lacks details to allow us to fully understand what these guys do as a company. Bottom line: We were quoted the rate to fix our website. However, in the middle of our rebuild, we were told that we were out of workable hours. Hours were not discussed in our negotiations(at least in a manner that we would owe more and not be told about hours of service until they were requiring more funds). These guys seem like a good hometown business. This was proven wrong through our experience. We had to start over from scratch(with a new builder). New builder is finishing project early and not charging us for any work that was not completed. Avoid these guys if you know what is good for your business. read more