Customer service definetly has room for improvement…read more Initially working with these guys was a good experience, however once my suite of appliances were delivered, and after I paid, things went south. The delivery/installation crew did not have the "tape" to wrap the dryer vent tube, nor did they have a water line for the refridgerator (a $16.00 item which should have been provided with the install). The microwave was too large (an undercounter versus over the range - yes, there is a difference), it took SEVEN follow up efforts to finally get my money back. The washer, when I ran it a bunch of brown waxy stuff came out - something was in the drum. I left two messages at the store, no one returned my call.

Nice store. Very down-to-earth crew working there. The guys working were helpful because they gave…read morehonest answers to questions I had that were clearly swayed by real life events rather than an appliance manufacturer's sales training program. The store is a bit small, but I felt like they had an excellent selection across a complete line of prices. The products in their showroom were all highly-rated appliances!! I'll say this: I paid $300 less for my frig than its price at any other retailer.

Not a legitimate business. He will say his payment method is not set up. He will ask you to cashapp…read morehis wife/girlfriend Marcella. He never shows up to make the repair even though he has charged you for "parts". Brad is a crook, thief, scammer. He will be caught.

no show for appointment then rescheduled for next day without checking with customer first. Also…read moreonly payment in Cash, Cash App or Chime. Very unprofessional!! Found another repair service as I feel the quality of how this was handled led me to believe not a legit company!!

Jerry, thanks again for your expert advice this morning (Saturday)! I was sure I needed a new…read more timer motor for my GE dryer, but you knew from experience that my problem was much easier and cheaper to fix--a cracked knob that was rotating on the spindle but not actuating the timer. You were right, of course. The dryer is working again and my wife is happy. (Jerry is very good at explaining technical information in a way that's easy for most people to understand. He could be a YouTube star.)

From the owner: We are a local business providing our customers with high-quality service for appliance parts for…read moreall appliance brands - GE, Maytag, Kenmore, Frigidaire, and more. If you're looking for a new or OEM part for a refrigerator, range, washer, dryer, or dishwasher.

Ive only had this for a month and the sewing has come undone! They claim you cannot take it back or…read morehave any coverage on it. It is super soft as I wanted, but extremely poor quality. I wouldnt reccommend this.

Bought from ABC WarehouseI Roseville Store...over the oven microwave and installed by Brad…read morerecommended by salesman who claimed installer is meticulous and makes sure area where he worked is spotless and clean before leaving.I took down old microwave and cleaned everything to make it easier for installer. He was done in less than 45 min. Cost $150.00 cash. Pics of area where work was done! Unacceptable did not fulfill what salesman promised. Last time I buy anything from ABC Warehouse

My new washer took a dive... ABC Warehouse has made ir…read moreright! I have a new washer. Thank you to all who worked on it. Especially Tommy and Scott. Thank you!!!

Let me start by saying I wish I would have contacted Great Lakes Appliance first. Our dryer stopped…read moreheating up and therefore was not drying our clothes properly. As this is one of the appliances covered under DTE's Home Protection Plus plan we have I contacted them and they sent out a company called Phil's Services. They came out on August 25th and said some parts needed to be ordered to complete the repair and they should be in in around 3 to 7 days and that someone would call me to schedule an appointment to have them installed. Weeks go by and no one from Phil's had called me so I take it upon myself to call and see what the hold up is. I am told I need to speak with their Parts Department, but no one was available and they'd call me back shortly. The following day someone finally calls me back and says the parts are on their way and should be in within 3 days. I said "Great, let's schedule an appointment now for you to come out and install them." and the guy tells me he can't do that until the parts actually come in. Two more weeks have gone by and no one from Phil's had called me back. Fed up and aggravated beyond belief I contacted DTE and they sincerely apologized for the troubles and said they would send out someone from Great Lakes and they were a much better company to deal with than Phil's. The tech was scheduled between 1:00PM and 2:00PM, but actually showed up early. Kudos to that! My only small complaint is he didn't call to let me know he was on his way. Luckily I work from home so I was here. No big problem. I explained everything that had been going on with Phil's and he seemed genuinely shocked. According to him he said that both the flame sensor and coils that were originally diagnosed as the problem per Phil's are very common parts any HVAC tech should have on hand in their truck and the issue should have been fixed that day. If they don't have them in their truck then their shop most certainly does. The fact I had to wait a month and never got a call back from Phil's was truly unacceptable. He then went on to tell me that it didn't even look like the tech from Phil's even opened up the dryer to see what was wrong and just took an educated guess at the problem. Reason being is that of the two parts that were needing to be replaced per Phil's, only one was actually bad which were the coils. Not more than 15 minutes later he had the part replaced and the dryer working again. Thank God for Great Lakes Appliance. They will most certainly get my business again if a problem ever arises.

I stopped in after hearing there were new owners and I'm glad I did. The place felt a lot more put…read moretogether than I expected and everyone I talked to was friendly and honest with me. They answered my questions, explained the warranty clearly, and didn't make me feel rushed or pressured. I was really impressed with the selection they had to choose from. The stove I got was clean, affordable, and the delivery went smoothly. You can tell they're really trying to turn things around. I'll definitely be back.

I have been dealing with Cass Appliances for four months now, and I am extremely disappointed with…read morethe way this situation has been handled. The main issue has been my washer. My washer was replaced, and I was given a loaner while waiting for the replacement. Four months later, I am STILL dealing with problems. The loaner washer barely spins properly anymore, and I am constantly having issues with it. Now the dryer is also starting to go out. The most frustrating part is the communication and lack of follow-through. Every time I call, I seem to get a different story. I have been told that my washer is stuck on a truck, that the truck broke down, and at another point I was told that it had already been delivered but that we weren't home. There have been multiple scheduled calls and deliveries where nobody showed up, and there have also been times when nobody answers the phone. I understand that delays and unexpected problems can happen, but four months is unacceptable, especially when I have continued to be left with a malfunctioning loaner and no clear resolution. At this point, I just want the appliance I was promised and some honest, consistent communication. Customers shouldn't have to repeatedly call, chase people down, and receive a different explanation every time just to get an issue resolved. I hope management sees this review and takes it seriously, because this experience has been incredibly frustrating.

UNMITIGATED SCAM: Demanded Full Payment Upfront, Failed the Job, and STOLE 25%! Do not ever trust…read moreMr. Appliance--they are running an absolute racket. We hired them for a stove exhaust job, and before they even touched a single tool, they aggressively demanded the entire cost upfront. Foolishly, we trusted them and paid in full. That was our first mistake.On the day of the scheduled repair, the technician showed up, took one look at the job, and openly admitted he did not have the ability, training, or knowledge to complete the work. Instead of doing his job, he told us to contact the manufacturer. They pocketed our hard-earned money for a service they were completely unqualified to perform. It gets worse. When we demanded our money back for their total failure, they flagrantly deducted 25% of our total payment as a "fee" for a job they canceled because of their own incompetence. To top it all off, the repairman--who doubled as a slimy, high-pressure salesman--was incredibly secretive, shady, and untrustworthy from start to finish. They are predatory, incompetent, and deceitful. Do not let them pressure you into paying upfront for work they cannot do. Save your money, protect your home, and look literally anywhere else.

From the owner: Since 1996, Mr. Appliance® has been your proud partner for speedy home appliance repair throughout…read moreNorth America. Our service professionals are here to serve all your residential washer and dryer repair, oven repair, fridge repair and all other appliance repair needs. When you work with Mr. Appliance of Macomb County you can trust that our expert technicians will take pride in the cleanliness of their work. We provide upfront, clear pricing, and never charge by the hour. We diagnose your repair in person and always guarantee our work. Backed by the Neighborly Done Right Promise®, your satisfaction is our guarantee. Call us today for all your appliance repair service needs!

Have taken several classes there. they teach, answer questions, show you personsonally if needed. I…read morehighly recommend them. I learned 3 different type of machine, every one I want to use.

Wonderful shop! Loads of fabric and supplies. Had my Brother multi needle repaired and serviced…read more Great technician! Patti and Nancy are wonderful to work with!