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    Sargent Appliance

    2.6 (47 reviews)
    Closed 10:00 am - 6:00 pm

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    Photo of Amy B.
    829
    2003
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    3 months ago

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    1 year ago

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    2 years ago

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    4 years ago

    Excellent customer service, good quality product. I have purchased everything for new home and so far I had no issues.

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    6 years ago

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    4 years ago

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    4 years ago

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    3 years ago

    Solid in store service. Incredibly poor delivery service. Broken knob and dented oven door upon arrival of new Thermador range.

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    12 years ago

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    4 years ago

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    5 years ago

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    5 years ago

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    6 years ago

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    11 years ago

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    8 years ago

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    8 years ago

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    7 years ago

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    12 years ago

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    6 years ago

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    12 years ago

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    13 years ago

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    6 years ago

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    10 years ago

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    12 years ago

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    11 years ago

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    10 years ago

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    14 years ago

    Friendly, knowledgeable and helpful staff. I have used them and referred them to friends, family and neighbors.

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    11 years ago

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    Page 1 of 2

    Ask the Community - Sargent Appliance

    Review Highlights - Sargent Appliance

    Jeremy was very knowledgeable and helped us with comparing appliances that led us to making the right choices.

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    Dillman & Upton

    Dillman & Upton

    3.1
    (15 reviews)
    0.5 mi
    $$$

    A month ago, they charged my husband's credit card $60 AND my credit card $60 for renewal. I have…read morecalled 3 times and stopped in the store (they can't help) and to date have not received a refund. Also, neither credit card is the one on file for pick-up purchases and thy couldn't explain how and why they had alternate credit cards. Zero stars

    As most have experienced home remodeling and construction can be an arduous challenge. After…read morecontemplating several alternatives for our home we chose to work with Dillman & Upton primarily considering our initial experience with their designer and our perception of their team's quality Beginning with our first conversation, we believed that our designer provided sound advice and guidance, had valuable experience, was knowledgeable, considerate, thorough, and accessible for advice, suggestions and questions. The designer proved out, thankfully. Interactions with the D&U office staff were overall good. A significant surprise was the assignment of both subcontractors other than D&U's usual team. While it is impossible to directly compare our subcontractors with D&U's longstanding team, our's did not have deep, meaningful, value added experience dealing with D&U schematics, overall design and details. This required or significant involvement of our time to interpret details of the blueprint to affect the design goals. We had to call our designer and adjourn major meetings several times for reinforcement of the construction details. Requesting and requiring that some work being redone and changed to conform with a specific design specifications. We had to be our own advocate for a correct job and request repairs for damages to our home (three walls which require our own sanding, priming and repainting). Most disconcerting we had to be our own on-site project manager. A very important aspect we believe dealing with D&U would have provided. Perhaps D&U will say this is over stated and normal construction angst. However, we do not believe it was completed in good faith, as contracted and representative. It was far more tension to get what we paid for wanted or believe was appropriate. In retrospect we believe that the subcontractors should've been highly versed in D&U design goals and had the ability and desire to fully comprehend blueprints and call D&U directly when necessary to discern and clarify. Is this the best craftsmanship that our community offers? Opportunity for improvement include addressing all of the above concerns. Additionally, the price, documentation and communication regarding change orders must be improved. We recognize that some contractors or self-motivated and completed high-quality work, the first time. At our projects conclusion the project, while painful several times, was mostly completed successfully.

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    The Shower Door Store

    The Shower Door Store

    3.7
    (3 reviews)
    3.0 mi
    $$$

    Update: So we've now had two glass shower doors…read moreinstalled and the results? Absolutely beautiful! I've been there for both measuring and installing. They took their time doing both. For the unaware, it is very exacting and requires precise tolerances for the doors and glass to be hung in such a way that it closes (and stays closed) properly with a consistent gap below and along the side. An aside, our builder knows two people who've used other companies and regretted it. I personally want to thank them for the great work they've done which is unfortunately rare in todays world.

    The dragged on story after a year and half…read more The shower as a product is beautiful, installation was kinda smooth, had to fix with some sealant so it wouldn't leak for not being sealed completely after installation. Compared to other shower enclosure installers they weren't backed up, which worked out for me at the time, but I guess that's a bad sign. Had to call for warranty repair once before and they were out in a quickly matter. The repair guy was friendly and was out of the house in no time. So why the one star for not that bad experience for a year and half since it got installed? Customer service... the customer service when we called last week is very interesting. Interesting as in how it reminds me all past customer service experiences are far superior. The Shower Door Store sadly will drag on an issue till it's so dead. Going as far as saying, "We won't apologize till you take down the review on our Facebook." After 49 minutes of another interesting talk with Mike the owner, it is clear that I don't want to spend money to fix the broken shower door with them. The customer service at The Shower Door Store will usually complain and vent to you, blaming you or not believing what you say. I don't care if you believe me. The whole point with customer service is to make sure the problem doesn't escalate. A good customer service rep would try to make sure you're happy while listening to you and apologizing for the experience you had, no matter if it's the customer's fault. After kindly listening and making sure everything is alright with the customer, usually the rep will problem solve with the customer. Yet The Shower Door Store does the opposite, they push back the customer to a corner and making the customer go into defensive mode because of the blaming from the rep. I knew the door wasn't covered under warranty to replace it. I knew I would have to spend money to replace it. I was expecting to spend that money with The Shower Door Store, maybe even the downstairs renovations would have been great business for them too. But after the whole experience I am refusing to be a customer of The Shower Door Store.

    Sargent Appliance - appliances - Updated July 2026

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