The first time I called, it went straight to hold music. I waited five minutes and called back…read morelater. The receptionist was incredibly rude. Immediately asked for my date of birth even though I have never been there before. I mentioned that my doctor recommended them. "Name?" I said her name. "PATIENT'S name," in a snotty tone. I said "Never mind" and hung up.

They are not doctors just they are fase ppl, pleaseeee dont go there they can killing caus they are…read morenot profesional

She performed the action of incompetence. Dr Lindsey Larson. I was seen in her emergency room four…read moretimes after falling down in my house with no cause, no reason just didn't have the strength to get back up again. They did labs per her direction I presume and that's all they did. On the fifth time I was taken to a different hospital and it was discovered that I had a brain cancer. A dangerous one. I had an MRI in October and this always going down in May so wonder what was going on that they could've found earlier? Her answer to my pleas for help was to check in to UCI mental hospital. I had told her I couldn't walk straight and was in danger. I then had an outstanding bill from 2 years ago (1st I'd seen) and was writing her admin and her. She replied Gina aren't you in the hospital again doing your chemo do you really have time for this??? I was so angry. How dare you!

0/5 Was referred…read morehere by my primary care provider to see a dermatologist for my psoriasis. I have been calling for months now and no one ever answers the phones to schedule. So I leave a voicemail. Of the four times I have called, I have only been called back twice. The first, while I was at work and could not pick up, the second right at 8 in the morning and I missed it. Tried calling back at the extension provided and right back to the voicemail box. I would love to comment on quality of care but I still have not even had a chance to speak to anyone in the office. This is insanely unprofessional and I am now reaching out to my primary care provider to go anywhere else because I do not trust them to be the care providers for a chronic condition if they can't even get an appointment scheduled in a reasonable manner.

Arrived at 9pm to ask about a cyst. Was admitted the second I was done checking in, I hadn't even…read moresat down yet! Staff was very friendly and helpful. Today I returned to get the cyst drained and it went extremely smoothly. I told the staff how nervous I was and they made me feel comfortable and I left feeling great!

Nurse Milka, Sherry, Steph and CNA Ashley at Kaiser Downey Hospital provided outstanding care for…read moremy 12-year-old child. They were professional, extremely attentive, and wonderful at keeping my child calm and comfortable during our hospital stay. Nurses like them make a massive difference in patient care. While everyone was great, I want to give a special thanks to Nurse Steph. One of the kindest nurses! Thank you for going above and beyond!

Very disappointing experience…read more This was one of the worst experiences I have ever had at a clinic. Unfortunately, I cannot recommend this place. I felt that the staff and doctor did not make a genuine effort to help or address my concerns. The overall experience was extremely disappointing, and I left feeling frustrated and without the assistance I needed. In my opinion, the quality of care and customer service were far below what I expected from a medical clinic. I sincerely hope they take this feedback seriously and make improvements in the future.

I visited Akeso Occupational Health - Lakewood for a required employment physical and had a very…read moredisappointing experience. I arrived at 11:15 AM and waited nearly two hours before being called for a urine sample at 12:50 PM--only after I raised concerns about the extended wait and needing to use the restroom. I was then told I would be next for the physical exam, yet I was never called. After waiting until 2:15 PM, I had to leave. During my visit, several individuals who arrived after me were seen before I was. When I asked about rescheduling with an appointment to avoid another long wait, I was told the location accepts walk-ins only, despite staff mentioning that some individuals are prioritized. The process felt disorganized and inconsiderate of patients' time. Based on this experience, I would not recommend this location and would encourage others to consider alternative clinics. If I could give zero stars, they deserve it.

I may have been NEW to motherhood, BUT I know a good DR when I come across one, I am a Licensed…read moreNurse, it's what I do. Location: Convenient, on a main street, ample parking in front or out back. Office is clean. Staff:One receptionist, who is a very sweet and kind lady, very friendly. Dr : The Good: This was my first borns pediatrician for her first 6 months of life. He was good about taking phone calls and giving advice over the phone. Good about taking same day apointments if needed. Short wait, about 5 minutes. The Bad: My then 4 month old daughter, was running fevers. After a day of tylenol and baths, the fever wouldnt subside. I took her in on a Monday, he assesed her and said "it's a virus, it should go away in a bout 3 days" I know about viruses, and didnt want to be an overanxious mother. By Wednesday the fevers were more on the mild side meaning about 100-101, but they were still there.He okayed use of motrin intermittently with the tylenol. That helped some, but the fevers just kept coming back! On Friday she broke out in a rash, all over. Still with fever! I took her back in, He assesed her again. He said he couldn find what was wrong, her lungs sounded clear, her eyes, nose, ears and throats were clear according to him. I had given my daughter tylenol when I left my house with 103.5 fever, 30 minutes later when he checked her she was at 104.3, it had gone up! He said to go to LB Memorial to get a chest x ray, ut he didnt give me a referal and sent me through the ER. I waited there for 8 hours with a 4 month old in a diaper (because of the fever I couldnt cover her) and a wait room of sick people for 8 HOURS!!! I was so dissapointed in Dr Lin when the ER Pediatrician assesed her once and said ita an ear infection "how did the primary Dr not see this?" I got antibiotics and It was all better. My daughter could have had a seizure with the temperature she was running, She could have caught something in that waiting room over those 8 hours, he could have sent me to the actual hospital WITH a referal to get the XRAYs. A whole week, with high fevers my baby endured because Dr Lin couldnt diagnose after 3 visits an ear infection? I missed sooo much work and thats money out of my pocket. While he seems like a pleasant enough man, I will not take my kids to him and I would not reccomed him as a pediatrician.

My two kids have being seen by Dr. Lin since they were babies. Dr. Lin saw them in the newborn…read morenursery at Lakewood Medical Center. Now they are in college. They don't know any other pediatricians.. So many years, we called him in the night for fever, vomiting, diarrhea, allergy etc and we always got our answers. The best part is that we always get appointment to see him next day and take care of the problems. Now my kids are big and in Bay area. Time past so quickly. We surely appreciate Dr. Lin's hard work.

Dr. Anand Trivedi is such a nice caring doctor. I worked in the mecical field since 1989, I havent…read moremet a doctor like him. He genuinely cares and listens to his patients. I will still come back for the doctor. The staff were nice but I wish the front desk staff could not talk to each other so loudly. They were each appearing like yelling because of talking from station to end of the hallways. Staff needs to be mindful of the roomfull of patients the waiting area. This type of interaction needs to be reserved in the break room also noticed one of the staffs artificial Nails were too long It dies not fit doctors office caring for patients. Staff must match Dr. Anand Trivedi's professionalism and high quality service.

Dr. Trivedi was nice, but I only saw him during my first appointment. After that, every visit was…read morewith a nurse practitioner. Regardless of whether I arrived early or on time, I consistently waited more than an hour to be seen, even when there were almost no other patients in the lobby. Meanwhile, the front-desk staff frequently chatted and laughed among themselves without acknowledging the long wait or providing any updates. My worst experience occurred during an allergy test#1 on Feb 03, 2026. This was not my first allergy test, so I understood that small needles would be used on my back and that some pinching or mild discomfort was normal. However, the nurse administering the test struck each needle against my back with excessive force, causing severe and unnecessary pain. I have a very high pain tolerance, but I nearly screamed. I asked her to stop applying the needles so forcefully and to perform the test normally. She did not respond, and the procedure felt even more forceful afterward. I felt that my concern and request were completely ignored while I was in a vulnerable position. This was an extremely painful, frightening, and unprofessional experience. I strongly believe the office should investigate this employee's conduct and ensure that no other patient is treated this way. I am also considering seeking legal advice regarding the incident. Overall, it was a nightmare experience.

I was a little worried with the past reviews, but the front office was quick and efficient. Very…read moresmall waiting room, and there were a lot of patients however my appointment went fairly quickly. I was a new patient so there was some paperwork to fill out. Doc still uses paper scripts for prescriptions. Nurses were also outstanding.

I don't understand why you would have office personnel answering machines for patient's messaging,…read morea website with an email, BUT DOEN'T answer any of the messages sent to these. I was told back in October I had a health issue that requires surgery and they would schedule this. Guess what happened since then, NOTHING!!! None of my MANY messages have been replied to. At least call and let me know if you can't do it. So unprofessional and no empathy for patients situations. In this case, mine and maybe others. Hope others would read this before going to this doctor.

First visit: Just plain unsanitary. When doctor was stitching me up his needle kept touching the…read morenurses hair when he was pulling the stitch tight. The nurse was having a hard time helping the doctor because she forgot her glasses in the car. Second visit: waited well over an hour after my appointment to be seen only to get the stitches out in under two minutes. It was the same nurse from the first visit and she did in fact have her glasses on this time.

ASK FOR A DIFFERENT DOCOTR'S OFFICE Waited nearly two months…read morefor an available appointment, and when I got here they informed me the referral was made as an existing patient and I am a new patient and therefore could not be seen. Sent me away telling me to call my doctor and have them change it to reschedule. I informed them I already took the day off work, they did not care. Asked them to make the adjustment and they would not. they won't put a manager on the phone to discuss what happened, they will not provide an email address to submit a complaint. I am filing a complaint with the Medical Board of California. Anyone who wants to join in please do. Also asked my doctor to refer me to a new dermatologist because I will NOT be giving them a second chance to waste my time and cost me a day of work. 0/5 if I could.

Administrative Incompetence & Failed Follow-Up Delaying Injured Worker Care…read more As a Workers' Compensation patient, my experience with Healthpointe's administrative and referral department has been an absolute nightmare. My treating doctors specifically ordered off-site referrals for physical therapy and chiropractic care so I could receive treatment closer to home, as driving long distances severely aggravates my injury. Despite clear physician orders, Healthpointe's authorization/referral department has repeatedly failed to transcribe these orders correctly on the Request for Authorization (RFA) forms. Instead, they defaulted the locations to Healthpointe's in-house facilities--which are over 25 miles away and require over an hour of driving in heavy traffic. Because of this repeated failure, I am missing necessary, physician-ordered therapies while my authorizations sit in limbo or expire. When I attempted to resolve this administrative failure, I asked to speak with the office manager, Rick Bautista. I was initially told he was unavailable, but another staff member confirmed he was on-site in a meeting and promised he would call me back before noon that same day. It has now been over a week, and Rick Bautista has completely failed to call back or follow up. Whether this is intentional self-referral to keep therapy revenue in-house or sheer administrative incompetence, the result is the same: injured patients suffer without care. Patients deserve proper administrative execution and basic professional follow-through. I am escalating this issue to state oversight authorities including California Division of Workers' Compensation (DWC) - Audit Unit & Medical Unit, California Medical Board (MBC), California Department of Public Health (CDPH) - Licensing and Certification, and California Department of Insurance (CDI) / Fraud Division (If Self-Referral/Financial Steering is Suspected) by September 8th 2026 if I've not had this issue corrected.

I can't say enough about my physical therapist Ben! He is amazing! His knowledge and enthusiasm…read moregets the job done! He knows how connect to his patients which makes all the difference in the world. Another shout out to Sandy who literally changed my life with one meeting! Together they have made me whole again!!! Ty

Have been a patient here in the past and so much has changed. The patient care is horribly bad. The…read moreoffices are completely filthy, looks like they don't even attempt to clean the clinic. The wait time was 33 callers ahead of me. This is unacceptable. Need to set up a better and direct contact number for the clinic instead of patient services answering and incorrectly transferring. Stay away if you want your care prioritized. Or come here if you want all your care delayed every single time.

I can not emphasize how disappointing it is to come to this clinic…read more Last week I waited 5 hours to see a Dr. When it was my turn, I waited in the room for a while. He just opened the door asked me why I was here; he did not come into the room! He gave instructions to the nurse what to prescribe me, and that was it. After more than 30 calls to come for my results, I come to pick them up, and after two hours of waiting, I still have not received my results. Last week I was advised that I would not have to wait as much to get the results.