Administrative Incompetence & Failed Follow-Up Delaying Injured Worker Care As a Workers' Compensation patient, my experience with Healthpointe's administrative and referral department has been an absolute nightmare. My treating doctors specifically ordered off-site referrals for physical therapy and chiropractic care so I could receive treatment closer to home, as driving long distances severely aggravates my injury. Despite clear physician orders, Healthpointe's authorization/referral department has repeatedly failed to transcribe these orders correctly on the Request for Authorization (RFA) forms. Instead, they defaulted the locations to Healthpointe's in-house facilities--which are over 25 miles away and require over an hour of driving in heavy traffic. Because of this repeated failure, I am missing necessary, physician-ordered therapies while my authorizations sit in limbo or expire. When I attempted to resolve this administrative failure, I asked to speak with the office manager, Rick Bautista. I was initially told he was unavailable, but another staff member confirmed he was on-site in a meeting and promised he would call me back before noon that same day. It has now been over a week, and Rick Bautista has completely failed to call back or follow up. Whether this is intentional self-referral to keep therapy revenue in-house or sheer administrative incompetence, the result is the same: injured patients suffer without care. Patients deserve proper administrative execution and basic professional follow-through. I am escalating this issue to state oversight authorities including California Division of Workers' Compensation (DWC) - Audit Unit & Medical Unit, California Medical Board (MBC), California Department of Public Health (CDPH) - Licensing and Certification, and California Department of Insurance (CDI) / Fraud Division (If Self-Referral/Financial Steering is Suspected) by September 8th 2026 if I've not had this issue corrected. read more

I can't say enough about my physical therapist Ben! He is amazing! His knowledge and enthusiasm gets the job done! He knows how connect to his patients which makes all the difference in the world. Another shout out to Sandy who literally changed my life with one meeting! Together they have made me whole again!!! Ty read more

I came for an initial visit with dr.parry and the front and back office was helpful through the whole processs bc it can be confusing. I got X-rays done and the technician was very nice and explained everything to me. Will be coming back read more

I had a very disappointing experience with this clinic. The staff was extremely unprofessional--they actually hung up on me during a call, which is completely unacceptable. Communication overall was poor, and instead of being helpful, I felt belittled and dismissed as a patient. There seems to be a serious lack of patient-centered care here. Delays in care were not properly explained, and no effort was made to keep me informed or supported throughout the process. Patients deserve respect, clear communication, and timely care--none of which I experienced here. I would not recommend this facility. read more

Healthpointe has always taken care of me. My doctor is Stanley G Katz and the staff always treats me great with kindness and respect. Helping me to get the best treatment I've received from a knee specialist. Even if I have to change my appointment or have a prescription problem their fast and reliable. Including the Office Manager. He's very Helpful. I recommend this office to anyone looking for a Friendly Staff and the Best Doctors. read more

Friendly staff very courteous and helpful and the doctors are great especially Dr. Nick Saeed in pain management and Dr. Castro in chiropractic care. The entire staff is a pleasure to be around and I love this office I highly recommend services here if you are in need sincerely Ms. Hill aka Mamacita with the chancla Valentina,Wendy,Destiny,Laila,Kate, Ivonne,Fatima,Yasmine, Rick and Sienna are all exceptional in whatever help you may need you will not be dissatisfied or disappointed. Thank you for always being caring and courteous guys this makes the visit so much easier read more

Healthpointe - Healthpointe - Orthopedists Near Me - Long Beach, California

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Just completed 2 sessions of PT at this location. I started on a cane and I am walking upright without a cane. Working with Dr Sandy and Ben was wonderful. Their expertise was on point. Thank You. read more

I've been coming to healthpoint for 7+ years and I've been to multiple locations and whenever an issue comes up, usually with the pharmacy, all I have to do is call Wendy Martinez in the Long Beach location. She's resolved every issue I've brought to her attention in a timely manner and always keeps me updated. I feel like she actually cares and I'm not just another patient. She's definitely my go to. THANK YOU WENDY FOR BEING CARING, COMPASSIONATE, AND GOOD AT WHAT YOU DO. A++++ from me!!! read more

Once upon a time, this Faerie Queen was in need of neurologist services due to a fall. Unfortunately, my experience with Dr. Nik will go down in my personal history as one of the worst experiences I have had with a doctor. After calling his office twice, with no return call, I made an appointment to see him. After waiting almost two hours, I was scolded, told I was at his office "too early," and when I shared why I had to make the appointment, he told aggressively asked me, "Well, what do you want? What do you want me to do?" This doctor, who could not seem to stand still to talk directly to me, offered me more medication and simply left the office with me sitting in the room! I walked out of the office, 10 minutes later, and asked if I was meant to stay or go? He pointed to another reception area to wait. I guess I was supposed to know when he walks out with no communication where to go? The medications given to me were making me more ill. I had two appointments with this doctor and after this last experience, I changed doctors. The new doctor and the manner/expertise in which she has handled my situation is vastly different in a positive way. I don't tend to write poor reviews, however, the "care" this doctor offers should come with a warning label. Consider this a warning label. The end. read more

Healthpointe - Orthopedists Near Me - Long Beach, California

Another trip to this location with the same issues. Waited 2 hours after a scheduled appointment. All the staff had left and locked up but had my 3 minutes with the doctor. Had to call the next day to get the written paperwork for work because the office manager Rick left after he said he would stay. He seems to be confused and what a schedule means. It's definitely not a place to go if you expect to be seen on time EVER. read more

What a disappointment. Dr. Perez Sits So High on her HIGH HORSE. This doctor flat out told me. There's nothing and she is not going to help me with my Carpal tunnel. She does not show any kind of sympathy or concerns for patients. Well, with me atleast. But she wants me to come back in 4 weeks. Just to tell me she is not going help me. I guess she needs to get paid right. She's a JOKE! Hopefully I can change doctors and get somebody who cares and wants to do thier job. STAY AWAY FROM DR. PEREZ!! ASK FOR ANOTHER DOCTOR!! Wishing the best for me. read more

I just finished my final session with Dr. Castro and I just have to say I felt like I should've brought a "Thank You" Card. The staff is friendly. Dr. Castro is very attentive clean facility and definitely helped me bounce back. read more

How is this place still in business? All of the staff seem to have a stick up their a## like you being there is bothering them. Unprofessional staff is a reflection of the poor management this facility has. Zero stars read more

I see Dr Chappell for pain management. He is very friendly and attentive to my medical needs. He is one of the best Dr's I have ever seen. Always has a plan and very helpful and has answers for all my questions. The office staff is always friendly and very helpful. I would not go to any other office they have. The Long Beach office is the best I have been to. Always a positive experience coming to Healthpointe Long Beach. read more

I came to my appointment today with my mom and had a great experience my mom is pretty sick and has a hard time explaining things and communicating when I checked in they greeted us and checked us in shortly we seen the doctors and got checked out they were very helpful as we were having problems with our schedule since i have to drive my mom to her appointments I'm not always available and the girl in the two computer seat told me that if any issue ever occurs I could give a call to reschedule booked in another location that i was able to accommodate to but we will be back!! read more

My husband had an appointment they sent message to remind him we showed up and they tell him that the Dr. He was suppose to see is no longer there. That they were suppose to call him to cancel his appointment. But they did send us a notification to remind him of his appointment the day before. Took a day off from work for this place is horrible. read more

I had to wait for 1h30!!!! Yes! Avoid this place, too many dodgy patients, not safe as we are under covid. They forgot to give me the package signed and wrote my name wrongly. read more

Healthpointe - I had to wait 1h30. Avoid this place. - Orthopedists Near Me - Long Beach, California

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This place is horrible. They give you an appointment and they won't see until hours later. You might be in extreme pain, but they will give you Anaproxen for the pain. My appointment was for 2:45 pm. I showed up around 2:30 pm and wasn't put into a room until 3:30... By 4:45 pm I was about to walk out because the doctor had yet to come see me. Needless to say, I was finally seen by a doctor by 5:00pm and was done by 5:30pm. No explanation as to why the process took too long or anything. It took 2.5 hours of waiting time to be seen by a doctor and another 20 minutes waiting to be discharged. So, in all, I spend only about 10 minutes with the doctor. Unacceptable, period. They might have a brand new facility, but their customer service is horrible now. The office manager was nowhere to be seen. Terrible terrible place. read more

I usually cringe when I come into this place the first reception at the first desk is so rude. For example, I seen a guy in a wheelchair come in and ask them to turn on the elevator because he had to do his physical therapy. Nobody responded in the office they kept talking amongst themselves then the reception in the first little desk right there got up and open the door didn't even tell him to follow her anything he kind of just like OK she went to the elevator turned it on and she goes there you go, like if he's some kind a little kid or a dog or something it just was so sad and she treats even her coworkers the same way she does she talk to them rudely her tone is very off it's not right to talk to somebody she talks down to you like if you're a little kid or an animal I wasn't able to get her name but she's so rude. Just be careful when you come here with her when you walk into the building it's the first desk right there on the right hand side by the door that's her desk I don't know if she's a manager or the trainer but all the girls were going to her and asking her for help and she would talk to him like if she had some kind of attitude or if they were doing something wrong and she was just so annoyed. It was just so sad it's not to come here to deal with people like that especially when you're coming to a facility to get help when you're in pain and then to have to deal with someone like that it's just so sad. read more

Healthpointe - back of building - Orthopedists Near Me - Long Beach, California

The employees in charge of answering calls from the front office to workers comp division are so extremely incompetent. I've called 4 times in 1 day to try to schedule an appointment, with one time being hung up on. The woman Cindy, who I reached at the workers comp department told me she was so backed up she would not contact the workers comp authorization company to clarify which body part the authorization was for and that I would have to. It's your job. Makes me nervous to see what kind of care I receive. read more

I have been receiving physical therapy here for about six weeks. The physical therapists are very helpful and friendly. I don't have anything to say about the doctors since I am not seeing those doctors for my workers comp case. read more

I'm very sorry, my first review was inaccurate. My wife typed it and got mixed up with another Healthcare Provider that I'm seeing. Healthpointe is very unprofessional. The employees at the front desk are constantly changing and need to be retrained! My last visit was the last straw I've tried my best to give them the benefit of the doubt but enough is enough! I waited close to 2 hours at my last appointment. Yes in pain! The front desk clerk was rude and no help. She let 2 others go see Dr Katz before me and there appointment was for 1pm mine was for 11:30am I'm presently still waiting to see a Spine Surgeon and I've been approved by my Insurance provider 3 months ago. Meanwhile I'm still in pain! I was approved for both Knees for injection in December and didn't receive the injections until July, my knees still hurt! Accupuncture I was talked into it'd, but it didn't help! Dr Perez had an attitude from the first time I met with her. I was approved for Hand, Neck and Wrist treatment 3months ago only seen her 3 weeks ago. I really took all I could take. Nothing seems to go right with my Healthcare with Healthpointe in control of it. At this point my Back, Knees, Hands, Wrist pain has transfered to other parts of my body. I'm tired of all of this medicine and fighting with them. My hands are hurting while typing this but I just have to make this review to warn others of what type of care you will get there. Ben and Sandy your hearts are in the right place but please find better place to work. I'm in much worse shape now then when I began with them almost 2 years ago. Enough is Enough!!! read more

This entire staff including the Doctors are very poorly trained. The other reviews are also very acurate that even with an appointment, you will wait a very long time in the dirty waiting room. Avoid Healthpointe at all costs. read more

I just left this place and I must say this is the most unprofessional dirty place I have ever been. I have to wait for more than an hour even if I already completed all the necessary documents in advance. Had it not for my attorney that advised me to see this Dr. since I am dealing for the first time a Workman's comp case I would not have gone with it. I will be contacting my attorney for another better facility. All the negative reviews on this site is absolutely correct. Beware to wait for long hours for no reason at all on a filthy dirty office. The staff were unfriendly and unaccommodating and do not care about how long you wait. read more

MY TWEETS say it all. I arrived at 2:53pm and PREPARED to stay for hours on end (that's usually how walk in and even APPOINTMENTS are at any urgent care, ALONG with all the negative reviews I read on yelp) but I was LITERALLY IN & out. I waited in the lobby, was called in to have my vitals taken, my urine sample for my pre-employment drug screen done, AND my physical ALL DONE.. within HALF an hour.. I left the clinic LITERALLY shook at how speedy & friendly the service was. I MAY have gotten lucky because I did see other patients who looked like they had been there for quite some time STILL waiting in the lobby, but I don't know the circumstances of why they were at the clinic.. & this tweet is about my visit ‍.. and it definitely was a great one. Dr. Motamad & the front desk are funny & friendly.. Thank you for a great visit today! read more

Healthpointe - Orthopedists Near Me - Long Beach, California

This is the worst experience I've had with a urgent care. The worst part is I'm a work comp patient so I have no say so in where I'm seen. The appointment times they give you here are a joke. I come in 15 mins early for my appointment and still do not get seen for at least an hour. Once your moved to an exam room it another waiting game. You wait here for hours for the doc to see you 5 mins. The girls that work the front desk always seem to be in a bad mood. You will definently not get a smile out of anyone here. IF IT WAS UP TO ME I WOULD BE SEEN BY A DIFFERENT DOCTORS OFFICE. Ps the doctors a good. It's the service that is bad. read more

Horrible service.....Drove two hours (over 40 miles), had to call out of work and had to wait three months for an appointment to get there to find out the doctor was not there. I told the front staff that I wanted to speak to a manager and they said "he is not coming for an hour" with complete attitude. The front staff is rude especially the girl with the fake blond hair ( I point this out only because she is the one that primarily gave a bad negative attitude). The manager told me he and the front staff were calling patients last night and during the day but then the front staff told me that "it is the call centers responsibility to call the patients if the doctor isn't going to come." I wish I could give them a zero if you have to go make sure you call before hand because the doctor may not or will not be there. read more

I'm not sure why it takes so long to get any help even if you make an appointment. I'm trying to be kind I understand how work can be difficult but at this rate it's ridiculous. Many of us are still here up to 3 hours AFTER our appointment. If you make one here expect your whole day to be wasted just waiting around. Staff can be rude no matter what your situation is or how kind you are. It's disappointing read more

Really friendly staff! I've never done PT before and was a little nervous. They made me feel very comfortable and welcome. The only thing is that I had a little trouble following what they were showing me to do, and whenever I came in I was expected to get started on my exercises on my own. Overall very happy with this service and thankful for their help! read more

I have never been to a such poorly managed doctors' office. The wait is at least 2 to 3 hour even if you have an appt! The doctors are ancient and have absolutely no interest in any of your complaints. You get PT and sent to the psychologist whether you need it or not since those are the servcies they provide in their office. Save yourself a lot of time and money and even your life --- GO ANYWHERE BUT this place. read more

Trying to make my health on point Just kidding. I like the way things are run here. Nobody is rude. There is some lag in the front desk just because the phone is ringing so much. But the wait isn't that bad. They also have a tv with movies running so you can stay preoccupied read more

This place is trash! They told us that the insurance company needs to send them an authorization in order to get an appointment! From what I recall, it's the doctor's office job to send in a request to the insurance company for an authorization!!!!! read more

After a workplace accident I have been working with various Doctors here at Healthpointe for more than a year. Other than the wait time (hence 4 stars) I love Dr. Nick!! Between he and his amazing assistant I know I am in good hands. Despite being torn between 50 patients in a single day he always takes the time to check in with me and make sure I have what I need. His assistant always goes the extra mile to help resolve issues before I see Dr Nick so our appointments can be more efficient. Thanks to Dr. Nick and his assistant. There is a lot of hate for the front desk here. I have always found them to be lovely and helpful as long as you respect that their job is a lot more involved than catering to people in the lobby. Yes the wait times are horrible and could be so much more efficient. Healthpointe QUIT spreading your doctors so thin you are running them ragged and these are good doctors and people who want to help!!! read more

Dr.Shenck is a ver caring dr. Very good listener and when times allows great sense of humor. In my case it helps a lot because by making me laugh I understand that small laughter increases endorphins in the brain that helps with chronic pain, anxiety and depression. He gives me really good literature related to my ailments to read.which comes very handy and useful in the day to day when dealing with my medical challenges. I would recommend dr.Shenk read more

Wendy is fabulous !!!! I'm so glad Healthepoint finally got the Paramount clinic in shape! Never ever let wendy leave!!!! She is super efficient, smart and kind!!! Thank you for being there for us all! read more

I've been a patient here for almost a year through worker's comp and I have submitted my EDD form since April 27, 2023 and told me they will call me in 10 days. Until now, my form still not done because according to Wendy, she leaves by the time my attending doctor comes (Dr Etemad). So what do you do then? I called so many times and even told her that I could just go and let my doctor sign my EDD. Guess what? She said that she's the only one who takes care of EDD. I thought it would be easy because my doctor assure me that he would help me with my EDD form but these people here don't care. If I could give them a negative for rating, I would. read more

Unfortunately they screwed my mom over. She lost her insurance and was able to get a new one. Brought in her new insurance and according them they ran the eligibility and was able to be seen. They also collected all the copays. They later on hit her with a 500 dollar bill. Called the main office and said sorry her fault she has to pay. Be careful when you go to this office, I wouldn't trust their word on the insurance. Call prior and get a verbal confirmation that they are contracted and you don't need an auth read more

I'm only giving them one because there is not a lower rating. An accident lawyer sent them to me, 2 1/2 hours later, a few x rays and a 15 min max consult I was charged $1425.00 If there is a next time I go to my medical provider! read more

Their customer service call center - which is the first touch point of interaction - showed such a high level of incompetence, they couldn't give me the most basic support. read more

(Posting for Mario Ringo) ... Claudia Acevedo from the front desk (MA) was extremely helpful. She went above and beyond the call of duty to get me receipts and put them in numerical order highlighted the dates and the description of what the doctor's visit was for. She had them all ready for me in a folder behind the desk as soon as I walked in. She was very professional!! With her busy schedule especially at this time of the year she made it a point to get all of my paperwork in order which put my mind at ease. Thank you thank you for all your hard work it was a pleasure dealing with you!! read more