Saw Ayana earlier today to do some brow clean up. I needed to drop in as I didn't have any…read morepreference on who would do the service. Ayana was friendly, quick and did a great job. I mentioned that I was not looking at a overdone eye brow approach. I was shooting more for something simple but not overdone. This was my 1st time here and more than likely not my last. Going during the week was easy to find parking but I can't imagine on a weekend. Ugh.

I don't normally leave bad reviews, but last night I visited here for the first time for eyebrow…read moretinting and threading. The tinting was fine, but I have multiple cuts on one eyebrow from the threading and plucking (I've had my brows threaded for years and that's never happened before). My eyebrows were also uneven because I think she got scared after cutting my first eyebrow and went less thin. I would have addressed this in store, but the lighting was so bad I genuinely thought it looked okay (minus one cut I could see, which I laughed off because accidents happen). Was so disappointed when I got home and saw the damage (it was even uncomfortable to sleep on that side from how raw my skin was). Don't go here for threading, the lighting is bad (which I'm sure makes it hard for the people threading your eyebrows) and the chairs do not lean back (it was so uncomfortable and I've never had my eyebrows threaded at a place that doesn't have you lean back to give the threader a better look at your brows in the light without shadows).

had a great experience with Veronica for my eyebrows! I wanted to completely reshape them into a…read moremore Y2K look and she did a perfect job! they're giving Pam Anderson but fit my face perfectly without being too thin. the girl at the front desk was so nice, the manager Miranda was super helpful and sweet. I'm happy to have found my new eyebrow girl!!

I received an eyebrow wax from Andrea on 6/15/26. She was extremely unprofessional and took about 5…read moreminutes for my eyebrows (started at 9:18- finished at 9:23 am). After dropping materials on my face, she did not even bother to say goodbye or walk me out. I still tipped kindly but noticed that my eyebrows really hurt. When I went home, I had a large burn underneath my eyebrow. I immediately went back and asked to speak to a manager about the burn that was beginning to ooze under my eye. The lady at the front desk said she was the manager but did not know the protocol for if someone was burned besides to put a note in my client portal to not put me with Andrea again. She also said she would give me my money back however she technically could not give me a wax pass back so really there was no solution. At this point I asked what their burn protocol was and they said that they did not have one, and she tried putting a tester product that the general public uses on the open wound. I could not think of anything more unsafe for an open wound. I left asking the manager to contact me and she never did. Not only is this extremely unsafe, but I am beyond disappointed that a company does not have any protocol for burning someone's face/eyes. The lack of accountability is absolutely gross for this company and I understand why people are not continuing with European Wax Center. If it were me, I would go to the threading center two stores down.

Kaycie was amazing!! She made me feel very comfortable, she was awesome and precise! The vibe and…read moreenergy was great and cozy. I felt very welcomed!

I have been going to Kaycie for a few years and I will not go to anyone else. She has a great space…read morethat is clean and convenient to get to. She is a total professional and always makes sure her clients are comfortable. She is extremely personable and open to answering any questions along the way. I also love how easy it is to schedule through her website.

I've been booking with Indira at different locations for the past 14 years. I've always booked one…read moreof 2 services (a partial highlight or full highlight with toner). I've always had ease booking and getting the same service and never had issues with the results I've gotten. The last 2 times, after booking the text service reached out which ended up being the owner in a very attacking tone. All of a sudden the what I wanted was going to take twice as long and cost twice as much. I highly recommend finding a salon with better owner customer service, with all of the options out there, don't be swindled by Tracey and her long texts to your phone demanding she knows what she's talking about for a salon you're a regular at while trying to double your service needs. Horrible communication and customer service from the top down which is sad to see given the stylists there don't have anything to do with the way they are conducting their client communication and scheduling.

I had such an amazing experience at Indira today! I've come here off and on over the past few…read moreyears, and I've always had a pleasant experience, but today's visit was truly five stars. I was able to book an appointment day of through the website which was super convenient. After checking in, I waited for maybe a minute or two before being introduced to my stylist, Gaetano. Right away he sat me down and started inspecting my hair (it was clear I hadn't been in for a trim in quite some time...busted!). He asked me what I was looking for and made suggestions for a cut and style. During the wash, he used a shampoo and conditioner that was particular to my hair needs. The head and neck massage was much needed and so good! Gaetano took time and care cutting my hair, and it was clear it's something he's passionate about. After a blow out, he even curled and styled it for me! The haircut was amazing, but chatting with Gaetano was the cherry on top. He's originally from Rome, and moved here for a better life for his children and family. We discussed our love for Italy and the best Italian restaurants in Chicago. Throughout the haircut, he gave me tips and tricks that I can do to improve the quality of my hair. I normally book a haircut with whoever is available, but moving forward I'm definitely going to be seeing Gaetano! Grazie!

Darima always does an incredible job making any set I request. She's precise and clean. she takes…read moreher time making sure every set is beautifully made. 100/10.

Went in for manicure and pedicure... I was the only customer with 4-5 staff. The pedicure was fine…read morebut why do don't one of the other staff do the manicure at same time --same tech did both and it took forever. Frustrating since other staff were doing nothing just walking around, on their phones. Plus the energy was so low.. just no life or fun.. they don't seem to care about the customer experience.

10/10 I've been coming for years!!! Glad they are still around. Service was great and eyebrows were…read morethreaded on point!!!!! It was pretty empty but the woman here was super nice and the vide was chill!!

I really wish the woman working there at least had a mask on. She was clearly sick and coughing…read morewhile doing everyone's eyebrows. Sue was the only one working there.

Best facial me and my mom have ever had. It was personalized, extremely skilled technicians and a…read morefair price.

I have been going here for years and it is consistently amazing service and professionalism. I…read moretypically see Ashley for my eyebrows, who I LOVE! She does an amazing job and i look forward to our appointments. I just had my first facial from Bella, who was also just wonderful. She asked me lots of questions and even sent a reminder email post facial of what to avoid and how to continue my routine. Highly recommend!

Walked in and was in and out in less than 10 minutes. Pinkal was welcoming, kind, and did a great…read morejob on my eyebrows!

Be aware that this shop puts an illegal 3-month expiration date on gift cards. My friend bought me…read morea $30 gift card in October 2025 and the owner put an expiration date for Jan 2026. I thought she was just putting there as a courtesy and did not bother to ask thinking she would still honor it if just a few months late. Oh boy No. She declined the gift card when I went in Mar, only two months after the expiration date. My friend just basically gave her $30 and she took it without blinking. According to Credit Card Accountability Responsibility and Disclosure Act of 2009, Gift cards cannot expire for at least 5 years from purchase or last reload. Illinois even has stricter rule about it stating that retail gift cards generally cannot have an expiration date. If a card says it expires, that term is typically unenforceable in Illinois. I don't care how often you need to go threading your eyebrows, but 3-month expiration period for gift cards is illegal. I will be filing a complaint with Illinois Attorney General's Office Update: your terms and conditions on the gift card are ILLEGAL. I was not rude to your staff. You did not want to provide me the service so you asked your assistant to do my eyebrows to get me out of the door. I did not want to waste my friend's money so I accepted and tipped her well. The gift card is good for two services and you took it and said that's it. If I'd known this is illegal, I would have kept the gift card as evidence and refused your service.