I've been booking with Indira at different locations for the past 14 years. I've always booked one of 2 services (a partial highlight or full highlight with toner). I've always had ease booking and getting the same service and never had issues with the results I've gotten. The last 2 times, after booking the text service reached out which ended up being the owner in a very attacking tone. All of a sudden the what I wanted was going to take twice as long and cost twice as much. I highly recommend finding a salon with better owner customer service, with all of the options out there, don't be swindled by Tracey and her long texts to your phone demanding she knows what she's talking about for a salon you're a regular at while trying to double your service needs. Horrible communication and customer service from the top down which is sad to see given the stylists there don't have anything to do with the way they are conducting their client communication and scheduling. read more

I had such an amazing experience at Indira today! I've come here off and on over the past few years, and I've always had a pleasant experience, but today's visit was truly five stars. I was able to book an appointment day of through the website which was super convenient. After checking in, I waited for maybe a minute or two before being introduced to my stylist, Gaetano. Right away he sat me down and started inspecting my hair (it was clear I hadn't been in for a trim in quite some time...busted!). He asked me what I was looking for and made suggestions for a cut and style. During the wash, he used a shampoo and conditioner that was particular to my hair needs. The head and neck massage was much needed and so good! Gaetano took time and care cutting my hair, and it was clear it's something he's passionate about. After a blow out, he even curled and styled it for me! The haircut was amazing, but chatting with Gaetano was the cherry on top. He's originally from Rome, and moved here for a better life for his children and family. We discussed our love for Italy and the best Italian restaurants in Chicago. Throughout the haircut, he gave me tips and tricks that I can do to improve the quality of my hair. I normally book a haircut with whoever is available, but moving forward I'm definitely going to be seeing Gaetano! Grazie! read more

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I just got my hair cut and blown out by Kayla at Indira salon and it was the best experience. Kayla is friendly, communicative and knowledgeable and was able to construct the haircut I wanted out of the bits of details I provided. 10/10 would recommend. Thanks Kayla! read more

Indira Salon Spa - Hair Salons Near Me - Chicago, Illinois

The Ownership is horrible, it is overpriced, for the services they deliver. Unresponsive, and nasty. They often cut corners by using semi-permanent dye instead of permanent, and then fail to 'call back' to fix it. In fact, Michael N, your the stylist apologized and claims she tried to call back to 'fix the previous error', but did not have my correct number, but your staff had no problem, finding my e-mail when they wanted to move my appointment up, so they can leave early. your comment is a reaction that small men use, to denigrate those who reveal the truth. read more

I booked a girl's day for 3 pedicures. A.) They were not prepared B.) I had to wait for my technician while my gf's were getting started C.) Not very thorough D.) Checkout sucked E.) I, just me outta my gf's ended up with a nail fungus where 2 of my nails literally had to be removed.... That alone was an expense on my end. I'm in the beauty industry (same as my gf's). Everything about this location just SUCKS A HAIRY MONKEY BALL SACK! Good luck.... I'm more pissed I got a nail fungi. I cringe whenever I go past ‍ read more

I had a really great facial with Shayna today. She was very professional and my skin felt so refreshed. She also gave a great hand and foot massage and provided some useful tips I can use going forward. I highly recommend her. read more

Do not come here for nails - ever. My fingers were rubbed raw and scabbed by the technician when attempting to remove my previous no chip, and on top of that the manicure was poorly done (there are still bits of the old color visible and polish on my fingers) and chipped in less than 24 hours. I don't trust this salon to fix it because my fingers are sore and dry from yesterday, and I don't want to make it worse. Go next door to Couture Nails - I've never had this kind of issue there, and they always do a flawless job. read more

Indira Salon Spa - Manicure gone wrong - Hair Salons Near Me - Chicago, Illinois

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I was quoted one price over the phone then they charged me $85 in additional services without telling me. I did complain and they refunded the extra fees. Unfortunately because it was a Holiday weekend it took 3 days for the Hold to drop off my account. They stylist did a good job with my color. read more

Unfortunately, I had a terrible experience. The stylist was pleasant but the color I walked out with was awful (dead, unflattering color) and the cut I asked for was ignored. It took over an hour for the stylist to mix the color and then it was slapped on. That already had me uneasy before the cutting started. I had hair past my shoulders and wanted a trim. I left with not a stylish bob but hair hanging straight two inches above my shoulders. The cut has no finesse. The stylist seemed very new to the profession and lacked confidence. It was looking so bad I wanted to run from the salon. My friends and family said I need to go back and get it fixed but I don't even want to return. Now seeing all the negative reviews it seems this salon needs an overhaul. read more

OMG...I can rant and rave about this particular Spa and Salon all day. I am beyond thrilled and can say I found my new home. My Aesthetician Em, was by far the best facial technician I have ever had. Not to get technical but I have ran numerous spas here in Chicago and in San Francisco, Done millions of technicals for students coming out of the Aveda institute and G Skin Academy, been around people who have been doing this for years, and she has surpassed that. Not to mention she was a complete professional, she properly draped, upsold a service in the room and the massage was on point! She then went and recommended products after the service which is every managers dream, to boost productivity and conversion. I booked my next service, and I am so eagered to come back. To the Manager and team, you guy rock!!! read more

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Not sure what happened but the service quality dropped astronomically. It used to be a decent place, well-ran, where you were treated as a valued customer. The staff is rude, their obnoxious text reminders are incredibly annoying, not to mention THEIR reliability is horrible. They keep reminding you about the charge of you cancel... however they won't credit you for YOUR wasted time when they rebook you. Stay away, they are an embarrassment to the Aveda brand. There's much better in Chicago, Lakeview, Lincoln Park, or North Center. read more

I've been going to this salon for over 8 years, and I used to tell everyone how much I loved them. Sadly, I can't say that anymore. It started 12 months ago when I decided that I wanted a blue balayage. When I left the salon my hair looked exactly as I wanted it, but within 2 weeks, despite only w washing my hair (as instructed) every 5 days with cold water, the permanent color had mostly disappeared. I called the salon, and was really grateful when they added more color and this time it stuck. The thing is - when you do fashion colors, you have to bleach the hair so the colors stay. I knew this and was totally okay with it. I did one more blue w the salon, and then Covid shut everything down. When the salon opened again, it had been about 4 months since I'd had a haircut (around may 2020?), but I didn't want to sit in the chair for a cut and extensive fashion color, so my last appointment was a trim for the health of my length and bangs. I liked it and was happy with how my hair looked. Covid kind of puts us in a weird time warp, so I wasn't paying a ton of attention to my hair, but as my 40th birthday approached, I thought it would be really great to get a haircut to feel good about myself for this next decade so I booked a cut. When I got there, I told the stylist "I'd like a trim, nothing different, just so that it looks healthy and you keep as much length as possible." She showed me where she thought it would look healthy, about 1.5 inches, I concurred and then we proceeded to have a pretty good convo. She kept cutting, but there wasn't a drastic length for me to be concerned about in the pieces I saw falling. We got to the point where we focused on my bangs, did a lot of "yes/no" and then I said thanks and went on my way. I didn't realize that she had cut off 6 full inches. I don't know how it happened. I didn't want this. I wanted my hair to look just a tad healthier, and she said it looked healthier but didn't say anything about how much she cut off. I had focused so much on my bangs that I didn't touch the rest of my hair. When I got home, I ran my fingers through it, and I was IN SHOCK at how much was gone. I looked in the mirror and burst out crying. My hair went from long mermaid hair to middle aged soccer mom. I cannot emphasize enough how hurtful and traumatic it was to have this happen to me for my birthday cut. I had spent $100, and I felt like all of my femininity had been stolen. I called the salon, left a message, wrote an email and submitted it through the website, and also responded to the "how was your visit?" Survey after the appointment. No one has contacted me in the 5 days since this happened. I get that they can't put my hair back; there's not really much for the salon to offer by way of fixing this. When you cut too much, that's it. But the very least they could have done is acknowledge and apologize for the experience. That hasn't happened. I purposefully waited to write this review to give them the opportunity to do/say SOMETHING. They haven't, and so I am here to tell you buyer beware. I don't want you to feel ugly and violated the way I feel. It takes YEARS to grow hair long, and just 30 min for someone to rob you of it. I hope it never happens to you. read more

Currently, they do not wash your hair for a blow dry. They ask that you come with clean hair. Something about COVID, although we all know that's pretty much BS at this point. I hope I'm writing this review too late and that is no longer the case! I just can't get behind charging 55 dollars plus tip for a non-blowdry, blowdry. read more

I've been coming here for brow waxes and spa services for over a year now, but the service keeps getting worse and worse. Recently I had to wait for nearly half an hour after my appointment was scheduled. Neither the stylist nor the receptionist apologized for the long wait. It seemed like the stylist I saw was new to waxing services too, as it hurt much more than normal. I won't be returning. read more

Sent this salon a private message regarding my service but have not heard anything back. I received a color and cut from Indira and was completely blown away by the lack of customer service. It was 80 degrees out and the salons air conditioning broke (83 indoors according to the thermostat right next to my chair) and they did not call to confirm or notify me that this happened. According to all employees the air had been out for two days, signaling that they had ample time to alert me to wear lighter apparel or to reschedule. I arrived and was completely shocked that this place -- WITH NO WINDOWS -- was going to make me sit there for 3 hours without even giving me a heads up to wear shorts and a tank top. That alone was not worth the $300 I paid (when I was quoted at $200 when I made the appointment). I'd also like to note that this appointment had to be rescheduled (a fault of my own) and was only available on the weekend. When rescheduling, I confirmed that I'd be able to use the coupon that they offer when booking a previous service, was told it wouldn't be a problem, but when checking out the individual said it couldn't be used on weekends. Would have also liked that heads up! Had absolutely no intention of sitting in a hot room for 3 hours on a Sunday and then spending $300 to do so... but what was I supposed to do? Canceling would have resulted in paying it in full anyway I have come a few times throughout the pandemic and although my appointments always took forever, brushed that off and assumed it would be okay to get color here, but I will not be back again and wish I could get my time and money back. Appointments like this are supposed to be peaceful, and this was the exact opposite. Very disappointed and I'd encourage everyone considering an appointment to 1. Confirm your pricing and 2. Confirm things are running smoothly prior to arrival read more

I went with a girlfriend for a little pampering. She got her hair cut by, Gabrielle and I got a manicure with, Kandy. We were both very impressed with the amount of pampering our services included. Hair cut came with a wash, scalp massage, cut, hand massage, and style for $55. My manicure included a mask, massage, hand and neck/shoulder massage, and my choice of several different polish colors for $45 (you can add no chip for $5). The spa was a little chilly and a little pricey but I feel like you get your monies worth and overall my experience was very enjoyable. Plus, they have a coupon on Yelp for first time guests! $10 off a service of $30-$59 and $2 off a service of $60 or more. read more

Indira Salon Spa - So many colors to choose from! - Hair Salons Near Me - Chicago, Illinois

Terrible customer service, mediocre stylists, overpriced everything. Do not go here. The only good thing about this place is the location.

Absolutely terrible experience. After booking my appointment at 6:30 p.m. on a Friday evening, I am texted the following morning at 8:00 a.m. asking if I can come an hour earlier to my scheduled 11:00 appointment instead. Already irritated that I spent close to an hour the previous night trying to figure out how to cancel the appointment online (I was in an area where I was unable to make a phone call) after a friend let me know they'd been exposed to COVID. Unable to cancel the appointment I just made online, I decided I'd call in the morning to let them know I would reschedule due to COVID concerns. I explained all of this to them but was still rudely told I'd be charged $30 for the appointment (despite their being TONS of openings during my booked time). Apparently being a decent human isn't required here - they just want your money. read more

THIS REVIEW IS FOR THE OWNER OF THE SALON. I would give 5 stars for Emily the massage therapist, she is phenomenal and I hope she will move to a different salon. She brought the CBD oil and Himalayan stones to the salon and I got to know her a little bit as well and she is an amazing person who is very passionate about what she does. But this review is for the owner of Indira Aveda and her extreme unprofessionalism. She texted me during the weekday about rebooking for massage and hair in June. I booked it without thinking much of it since I was busy at work. When I got home I realized I would probably need to wear a mask during the massage and thought it would be best to cancel until things are back to normal as I thought face down with a mask would make it hard for me to breathe. I would just keep my hair appointment. I usually have to use a pillow with my head turned to the side for massages because I have a hard time breathing with my head face down in the massage bed. So I knew with my face down plus wearing a mask would be physically difficult for me. I decided to cancel with the intention of tipping Emily anyways when I came there for my hair appointment. When I clarified with the owner that I would have to wear a mask during the massage I told her I completely understood but wanted to hold off until later. This made her upset and she told me she would be cancelling all my future services with the salon. She didn't want anyone coming in to her salon who thought twice about wearing a mask. I told her I had no problem wearing one and was always planning to wear one for the hair appointment. It is my right as a customer to cancel an appointment if I think it will be physically difficult for me to breathe and relax (which is the whole point of a massage), plus they cost over $100. One other thing I found quite upsetting and disgraceful is she originally just canceled my massage and seemed ok with it but wanted to ensure I knew to wear a mask for the hair appointment. It wasn't until I told her I was a nurse working in a hospital (I told her this in the context of me completely understanding the need to wear a mask and I wasn't trying to be difficult) that she then texted me back saying I was not welcome in her salon and she would be canceling all future appointments. I hope that discrimination towards a healthcare worker is not what is actually happening, because that is shameful and that is who is actively fighting this pandemic on the frontlines. I again texted her questioning why she thought I was second guessing when I never refused or told her I did not want to wear a mask. This is uncharted territory and everybody is responding differently. It is a fair question for me to ask if a mask is required during a massage. It is also reasonable for me to then cancel my appointment until things are more back to normal. I hope that future interactions with customers during this uncertain time will be handled with more grace, respect, and understanding. Business owners/ managers need to maintain professionalism and kindness as they lead their teams and welcome customers back during a very stressful time. I am a nurse manager in a busy hospital and if anyone understands the need to protect/support their team and ensure safety, I do. This can be done while still showing kindness and understanding. read more

So I was in desperate need for a facial so I checked out my fav deal spot. I found Calli on there. She was giving $30 facials with a foot and hand massage...how can I resist? I cant!! You can call and see if they are still running the promo. Its called the "Postcard Facial" and let her know that I sent you!!! Overall, its a great little salon/spa. The only annoying thing was the scheduling of the facial. I got transferred like 5 times by a voice recording and then had to leave a message. It was kind of frustrating, but finally we got it worked out. The facial/massage was great! She used all the new anti aging line on me...which I need since I have hit the 30's mark...EEEeeekkkkkk! Overall, I would definitely go back on a deal. I dont love Aveda salons, but overall I like them...they are growing on me over the years. She also handed me a form with all of the recommendations for my skin, but what I did like...there was no pressure to buy. I find at most Aveda salons, they really pressure you into their products. CHECK IT OUT! read more

Indira Salon Spa - Storefront - Hair Salons Near Me - Chicago, Illinois

HORRIBLE EXPERIENCE @ Indira Salon on Southport. If I could give negative stars, I absolutely would. Horrible horrible horrible customer service and aggressive stylists. I have called 4 times since my appointment and have been told that my message is being sent to manager, yet I have not heard anything back and not received a single call from anyone or any manager. My stylist was beyond rude, very aggressive (with me and I noticed some aggression towards another stylist) and completely unsympathetic when I showed lack of excitement for my new hair-do. I went in for a haircut and my stylist gave me a cut that I absolutely did not ask for. Within minutes of her starting, I actually told her she was going to short and she simply just said "that's because you keep moving." After all was said and done, I got a haircut that was way too short and not what I wanted. HOWEVER, I know that bad cuts happen and I can deal with that. What I can't accept was the absolute distasteful and rude treatment I received from my stylist. When I told her I was upset with the turn out and asked her if she could straighten my hair to make it look a little better, she aggressively sprayed my whole head down with water (after having just blow dried it) and told me her other appointment was already being washed and she can't fix it. For a $90 haircut, I was APPALLED. So, I walked out of the salon with a hair cut I hated on top of it being half dried and half wet. I would absolutely never go back to that specific stylist solely due to her aggressiveness and just downright rude demeanor, but at this point, I highly highly recommend finding a different salon. The store manger has no interest in customers and is extremely distant, as she clearly doesn't answer any calls or messages she receives. 0/10 experience. read more

First time getting a professional massage and let me tell you it was AMAZING!!!! SERGIE really put in some work with all the knots in my shoulder. Highly recommend checking it out such a cute atmosphere as well and amazing staff! read more

This review is for Mandi (I've never had my hair done at this salon so can't speak to that) but Mandi is awesome! Her facials are so relaxing and leave my skin looking amazing! read more

The atmosphere is different there given COVID (no more essential oils and hand and head massages), but everyone is very nice and attentive and they try to put you at ease. All the staff is wearing masks, they put a plastic shield on when they wash your hair, they take your temperature when you come in and immediately offer hand sanitizer. I've been hesitant about going to a hair salon for months now, but felt like Indira takes great care about precautions read more

First off, I liked my haircut and felt very safe as everyone was very good about masking, which was comforting. The stylist was friendly and didn't try to push the aveda products, which I appreciated. However, when I booked the appointment, I was told the price would be $55. When I arrived and the stylist touched my hair, she said it would be an additional $25 because my hair is "so thick and long". Sure, I have fairly thick hair but it is just about 4-5 inches past the shoulder and it's not THAT thick or at least not worth over a 50% up-charge for a trim. When I told them it was my first time at the salon, they offered that they could do it for $10 more instead. I agreed but was definitely annoyed the pricing wasn't transparent at all from their website and booking process. read more

Not a huge fan. I liked my stylist, but I had to stop going because every time I went, she tried to shame me about what products I used on my hair. It's one thing to tell someone they shouldn't use drugstore OGX (which is nonsense), but it's quite another to say Bumble and Bumble isn't legit. What? Are you kidding? They are so deep into their Aveda sales pitch that they're not thinking about what a*$holes they're actually being to their clients. After the B&B comment, I was like, nope, never going back. read more

If I was able to give them a negative rating I would! I went in for a retouch. The stylist got dark brown hair color all over the back of my cashmere sweater. I only write this here to express that it was an expensive purchase that I cared about. I asked to change into a gown but was told that it wasn't necessary. When I got home and changed I noticed the sweater. I immediately called the salon and was given the owner's ( Tracy Nass ) email. I was told to email her and include photos of the ruined sweater. The owner never responded. I texted the salon after a few days of never hearing back from anyone. I was told that the owner owns 3 Salons, has children and is busy moving. Am I supposed to feel sorry for her over any of this? If she is successful enough that she owns 3 salons, does she not have a manager working for her that can respond to emails and texts in a timely manner??? I too have 3 children and a job, but the difference here is that I make time to respond to the people I do business with. The reason for this is because I highly value my clients!! Fast forward one week and I have still not received either a reply to my email or texts. I decided to call the salon today. I spoke with a woman ( I'll leave her name out) that agreed with my frustrations and admitted that the owner can be " rash" and " defensive" and that she handles customer service issues poorly. She then proceeded to offer me $20 off my next service if I spend $90. Seriously?!! The sweater is worth at least 10X more than that! $20??!!! At this point I had had enough and didn't even argue the point with her. I will NEVER go back! I believe Yelp reviews are super important and if I had read them before I ever had stepped foot in this salon, I would have known NOT to ever go there. read more

My wife and I have been customers of Indira for five years since moving to Chicago, and it pains me to have go so far as to write a negative review for Indira. I'm doing so to protect future customers so they don't make the same mistake I did. My wife surprised me by scheduling a massage in September. Following the appointment, Indira mistakenly scheduled a follow-up appointment for a future massage using my wife's contact info. Not realizing at the time that not only was this service scheduled when it shouldn't have been, but Indira didn't even have the correct contact information for the appointment. My wife was traveling for work and received a voicemail indicating that she was late for her massage appointment. Assuming it was a mistake, she didn't follow-up with Indira until the following business day. At this point, Indira royally screwed up. They informed her of their massage appointment on file for me (her husband), not her and that they had charged the credit card on file $100. Of course we were both disappointed about the misunderstanding - i.e. appointment should've have never been scheduled; husband's info should've been on file for direct communication. Assuming after a quick discussion with management, everything would be straightened out and our card credited the $100. Boy were we wrong. We were directed to a manager named Brigette, who was virtually impossible to get a hold of from the beginning. She didn't initially return phone calls, and repeated attempts to call the receptionist(s) - who are powerless to make any decision beyond writing in future appointments - proved fruitless. It wasn't until after NUMEROUS phone calls did she respond.....via email. And the rest is just bad business. She refused to credit our card back, even after having paid hundreds, if now thousands of dollars worth of services over the years. Not only that, their only olive branch was to allow us to reschedule a massage within a five day time frame. If that's not bad business AND bad management, I don't know what is. In the wonderful city of Chicago where salons are a plenty, save your money and do your research to find a more reputable place. There are a number of high-quality salons offering full services that cater to their established customers. I'll report back on where me and wife migrate to in the near future. read more

It has been years since I've written a review on a place, but I feel obligated to let others know that the convenience of Indira is not worth the outcome. I went in on Friday for a trim, no layers, all one equal length, pretty much as simple of a haircut as you can get. After the initial cut and blow dry, I asked the stylist to take a little more off the length. She was obviously frustrated by this request and rushed through it. Once I got home, I realized the right side of my head was very uneven and shorter than the left side. My husband could even tell it was uneven, which means it was very obvious! It took multiple calls and text messages with pictures to "prove" that I needed to come back and have it fixed. When I did go in, there was no apology for the inconvenience or the bad hair cut. I understand people make mistakes, but you should own up to them. After spending 15 minutes retrimming my hair, the right side was still uneven and chunky. They tried to tell me it was my ear that was making my hair uneven. I have straight hair and have had this same haircut many times without ever having my "ear" make it uneven. I have gone to this salon several times and am usually underwhelmed but not to this extent. Poor quality, poor customer service, and all for the low price of $70 as well as the 25% tip I gave originally. read more

Appalled. Absolutely, appalled. My husband called to cancel his appointment this afternoon because our 1.5 year old son is unexpectedly in the ER. The receptionist refused to waive the cancellation fee, refused to offer to accommodate and refused to even offer BASIC sympathy for the situation. When he asked if he could speak to manager he was told no and HUNG UP ON. Throughout this process so many friends and strangers have stepped up to help us - this just left us both in utter shock and frankly, disgust. Although regular Indira customers, my husband and I will never return and will make sure the friends I have recommended don't either. There are plenty of salons in Chicago, one that would treat people this way does not deserve our business. read more

I had an appointment with Cassandra for a haircut and was really happy with it. She listened to me and did just what I was looking for! She was also mindful of time when I told her I had something scheduled after the appointment. She's very sweet and did a great job! Plus all the products there smell great :) read more

This is not a review for the hair service, but for my experience in trying to schedule an appointment at this salon. I used to live up the street from Indira, and I have been a big fan of this salon. I love my hair stylist there! I'm in town for a few weeks and I have a wedding to attend. So, I wanted to bop in for a quick touch up. I called over the weekend to make an appointment, but my call went straight to voicemail. I left my name and number with my request for an appointment. However, after no one called me back, I called Indira again today. I understand that my hair stylist is very busy. However, the person booking my appointment was unable to schedule me to see her. After looking up my information to determine how much time I needed based on services in the past, she insisted on using the information "on file" rather than listening to what I needed done. I have had touch-ups before and I know that I do not need a 2 hour window with a stylist I had seen for years on a regular basis. Regardless of what I needed done, I was told that there's an additional mandatory 15 minute consultation. Really??? This is not the doctor's office and I'm not asking for brain surgery here. It's unfortunate that I cannot see my favorite hairstylist because of what seems to be a major disconnect. A salon that stood well above others in providing exemplary customer service seems to have dropped the ball in booking appointments. Whoever is taking your calls is completely inflexible and misguided! I really wish I could have spoken directly to my stylist or someone that works closely with her to find out if she could see me. Realistically, I get it. She's busy. However, this off-premises "call center" type of booking system takes away from the personal approach that other salons still offer and just completely turned me off from Indira. I've been a loyal client, even traveling quite a distance out of my way now to see my hair stylist at Indira. I will miss her, but that's how this business works. Luckily, I found another Aveda salon who is able to accommodate me without any extreme interrogations or cold salutations. When someone else has me "at hello", unfortunately, that means you'll be hearing my "good-bye". Time to give someone else a chance! read more

$20 for a bang cut. Seriously. This location just opened; it's good to see something go in this space that's been empty for quite a while. The salon is modern, clean and nice. I walked in for a quick bang cut because I live near here and was too lazy to go to my usual salon, I figured the bang cut would be $5 or so like most places. Again, they charged me $20. For a bang cut. The stylist did flat iron my hair, but I hardly think that's worth an extra $15 considering most places do that for the $5. This place might be good, but it is exxx-pensive. read more

This is a review for a no chip manicure and a regular pedicure. It was the worst no chip I've ever received. The girl clearly was not experienced. My nails were all different shapes, and the polish did not go to my cuticle line. I eventually had her add more layers so the color wasn't see through, but I was already there so long I just wanted to leave. The no chip mani started peeling 2 days later. Don't waste your time or money here. I was there for 2 hours for my services. read more

I have been waiting to try an Aveda salon for some time now, but found it, honestly, intimidating to approach one. They always seem busy, expensive, and unaccommodating to the chap like me who really just wants a sleek haircut done by an expert-- in other words, I don't need coloring, etc. Indira turned out to be the exception to this expectation-- and now I'm hooked. On the Saturday of their opening week, I happened to pass by this gorgeous new space on Southport, and accepted an invitation to tour the salon, which is gorgeous. I also toured the spa area which looks very tempting and soothing. I'm not a big "spa" person (due to my high anxiety and inability to sit still for a long time), but I'm pretty sure I'll be back to try this out! After being offered a gracious cup of tea, I decided to make an appointment with Jeremiah-- and was extremely pleased on my next visit to find him ready and waiting for me, greeting me pleasantly and setting me at ease. I'm not used to the frilly experience, but I got used to it quickly-- the male composition for the hair, the soothing environment, and the expert skills from Jeremiah. The use of the Aveda products made it all the better! Jeremiah made sure my cut was going the way I wanted it to-- not just cutting to finish the job. I appreciated the gentle shampooing, the attention to my comfort, and the hand massage at the end! Bravo! In short, just go here-- I think you'll be glad you did. For an Aveda salon, this place is a bargain. Woot! read more

My hairstylist, Rebecca is fantastic! She matched my Aveda hair color perfectly, even brighter and better. The blowout and style was exactly what I asked for. read more

Don't book this salon if you actually want your appointment to happen. I've been a customer for about two years, and I've spent considerable money at this salon. A few months ago, they have texted me on the day of the appt to let me know my stylist was "on leave." When I arrived for an appt with another stylist a week later, the previous one was back! Great, I'll book with her again! A few weeks later, same thing - I get a text that the stylist is gone and an offer for a much junior stylist. I took the appointment with the junior stylist and it was fine, but not great. I book another stylist for a few weeks later, then am told the first one is back, great will book her! And then today, wake up to a text that she again is gone and can't do my hair today, and I'm offered the same junior stylist as the last time. OK, let's book her! Oh, oops, she isn't available. Never was I offered an apology, never a discount for the issues. The client service here is terrible, you can't count on your stylist actually being available for you. Awful. read more

I could no longer take my long locks with this humid weather we are having this summer. My hair used to be past my chest so it was like a year-round fur coat on my neck. Anyway, I went here because it is one of the closest salons to my apartment off of Southport and my usual stylist was not available during the times I was at the salon I usually go to. I was impatient to get my hair cut off and let my neck breathe a little. I was optimistic to come here because I hadn't had a bad hair cut experience in years and honestly I trust the person wants to do a good job. Plus the reviews are mostly good for this place...so why not! Ugh, well a couple bucks later, an uneven choppy hair cut, and a headache from all of the perfumed oils that went on my scalp, I am not a happy camper. Maybe the stylist was having a bad day or wasn't feeling good. You never know! I won't fault them for a poor job, however I will not be coming back here anytime soon. read more

The customer service was awful. The staff and owner we disrespectful to me. I would never return to this salon.

I've been going to a different salon for the past two years, but my hair was in dire need of some TLC when my usual stylist canceled not once but twice. Indira isn't located too far from me, so I gave them a call hoping they could fit me in for a last minute appointment, and they were more than willing to accommodate me. I only have good things to say about this salon. * My stylist was great. I'm very pregnant and very exhausted and she was completely understanding that I really just wanted to zone out. She was friendly without being overly chatty. * Since I'd gone to a different salon, I didn't know how the color my other stylist used would jive with the Aveda color, but my stylist did a great job of color matching. * After they wash your hair, they put a hot towel wrap around your head. It is Amazing. * While the hot towel wrap is doing its thing, they give you a hand massage. (!!!) * As a new customer, I received $20 off my first visit. * I love Aveda products and had much better service - including actual pampering - at Indira and I ended up paying quite a bit less than I would at my old salon... and yes, that's even without the discount! My only regret? We are moving out of Chicago and I wish I'd found this salon earlier. read more