Great quality in the chosen fuel pump, a value proven with my 1999 35th anniversary Mustang GT is…read morerunning like a fine be-jeweled Swiss watch. At 70 years of age, great caution is being exercised when driving this kind of power. I visited the shop office where Brian manages the ins and outs.of a desperately needed service, made my request to repair. I left the business very pleased, and glad to have seen their offer to help get me back on the road, back to work, back to happy mobility. Thnx 4 reading

Service was professional, job was quoted and completed on time. Great customer serviceread more

I would give this outfit negative stars if possible. This…read moresummer I was headed east on I-90 when my truck overheated. I got on the phone and called around Cle Elum and this was the only place but said he could work on it that day. When I got there he took 5 seconds and declared it was the water pump but he could not work on it that day. He said it would be $150 to replace. I left the truck and did not hear back from him until I made a couple of phone calls over the next few days. When I arrived to pick it up he said he also put in a new starter and temperature gauge and the bill was now $400. He had never informed me of this extra work or the increased bill. I paid him and drove away making it to the edge of town before the truck overheated again. This time he said the head was cracked and it would be $1,200 to put on a used head. It took him almost three months to complete that while not returning my phone calls. When I came to pick it up he said he had also put in a new fuel pump and the bill was now over $1,700. I paid him and once again made it to the edge of town before it overheated. When I popped the hood I saw that he had not reconnected the air filter intake housing and it had melted because it was lying against the engine. He also failed to connect the radiator which dumped all the coolant out. However, this time he said someone had given him a bad head manifold. Again there's a long delay before I picked it up after repairing all this. We had sharp words about the additional charges and the incredible long time delaybut he refused to release it unless everything was paid. This time when I drove away the transmission would not work which was very odd because I had not had any problems with that before. Free This guy is a nightmare. Rude, no communication, charges more than he quotes, does not do repairs properly, and does not return allegedly defective parts he claims he needed to replace.

Michael and Karl were amazing help! We went in to have used tires put on the monastery truck, and…read moreMichael could have ripped me off by trying to sell me new tires, instead he looked at what I had and came up with a plan! Then I talked with Karl about our other vehicle for at least 10 minutes and he answered all my questions making me even more convinced that we are very blessed to have this shop in our town!! They did us a solid and donated their time making us even more committed to seek their valuable expertise! Great value for price paid!!

We went in with a big screw in the tire. Even though they were busy, they fixed it with a permanent…read morepatch inside the tire and had us on our way in less than an hour...at no charge. at all times they were friendly and courteous. Great experience!!

If you are ever unfortunate enough to break down in Cle Elum I suggest only going to Sam's Shop if…read moreyou can't go anywhere else...or you have tons of time on your hands. Here is the breakdown of events: 12:30 Drop of car with part to be installed. Sam says it will take 45min - 1 hour to repair. He said he if it went over 1.5 hours he wouldn't charge more. "Come back at 2:00 and it will be all ready". I give him my key. 2:00 Drive up Sam is no where. My car is jacked up and the some bolts have been removed. I wander through the garage and he is in back eating lunch or something with a buddy. He tells me it will only need another 30 minutes. "Come back at 2:30-3:00" 3:00: I come back the axle is removed so there has been some progress. Sam is talking to a buddy who drove up in a car. He said "I was waiting for you to come because I had a question. Do you want me to put these things on?" I said "The put them in the box might as well". He says again another 30 minutes. I go to a pub nearby and have a pint or two. 4:00: Walk back Sam is back to his old hiding spot in the back. Nothing has changed in the hour I was gone. He said I got it all ready just have to put the axle back on but needed a cigarette to think. He said I could say and he would have it on in 10 minutes. I got sit by the car and start looking under it to see what is going on. He comes out and I start handing him tools he needs to make sure he doesn't stop. 30 minutes later it is all done. So Sam swears a blue streak while he works on cars so if you have kids keep them away. He also gets very frustrated all the time and throws his tools and your bolts around. He is also very forgetful he "lost" the key I gave him insisting that I didn't give it to him because he "always puts the keys on the board." After 20 more minutes of looking for the key he asks me "do you have anywhere to be." To which I reply "not anymore" and he suggests I drive it around for 30 minutes and bring it back if there are any problems. So the good news is that he has the tools and knowledge to repair your car and seems like a nice enough guy. The bad news is he seems to have focus issues. Stay there and keep him on track and I think he would deserve 3 if not 4 stars.

We hit the jackpot when we found Dean's. On our way to Spokane from Seattle on a Sunday, our low…read moretire pressure alert came on. We got off the highway and noticed that one of our tires was deflating audibly. I went to Yelp and found Dean's 2 minutes away. I called and Dean said he was closed except for towing but could come in and look at our tire. Amazing!! Within an hour we were back on the road with a well patched, safe tire. And such a nice person! We could not be any more thankful and thrilled. If I could give a million stars, I would!!

If I could give more than 5 stars I would, our car broke down on I-90 and Chris came to our rescue…read morevery fast. He went above and beyond to help us out and even made a stressful situation better. Who would have thought you can have a good time with a broken down car headed for vacation? Not me, but Chris made that possible we were even sad to part ways once he had helped us out.