My five star rating is simply because during my at least two decades of shopping at GH I have…read morealways been treated in an exemplary fashion, even though all I purchase are casual coats and never any of the beautiful Italian suits. Wayne, Tom and especially Mitch have always been polite, respectful, helpful and never critical of my casual, unsophisticated--they might say crude--manner of dress, and they never try to nudge me into their pedigreed suits. Perhaps in part because of our shared Asian ancestry, Mitch has been extremely helpful in always finding the right coat, and Franco, the tailor, is most accommodating, swift and accurate in any adjustments required. At my age, eight y seven, I probably will never buy a suit, but I have asked my son to do so, and I am sure he will be perfectly serviced. I don't know why negative reviews show up, but I would suggest that the rudeness they perceive is simply their own unbridled narcissism projected upon a dignified, sinless staff, who seem to be quite forgiving of such entitlement.

Being a local and after reading a bit about Gene Hiller's exceptional customer service in Marin…read moreMagazine (May 2024), I was excited to visit the store with a dear friend who's husband loves all things Eton men's shirts. Full disclosure, I don't know a thing about Eton and I don't have a husband, but I do work in venture capital and most of my male colleagues comment on how they wish they had a stylist or someone to direct them in all things fashion. So, here we are on a sunny Saturday, grabbing a bite to eat at Poggio (girls brunch) and thought, hey let's see what Gene Hiller is all about. First off, you need an appointment to enter the store. Didn't realize this, nor is it listed on the website or under Google search. Our apologies. That said, were met at the door front entrance by Wayne, who opened the door, asked us to move (as his client was leaving), was told we needed an appointment,... but then ushered into the store, and was told we were lucky that X had an opening. Wayne then briskly walked off while we stood there a bit gobsmacked, feeling incredibly unwelcome. What made matters worse was Wayne walked right up to his next client with such kindness, that I started to think what was wrong with us, did I miss something other than not making an appointment? I'm not sure if it was the intentional rudeness or arrogant dismissiveness that was the sucker punch, but my enthusiasm and curiosity for Gene Hiller quickly faded, and instead of wanting to help foster community and tell my male friends about this treasure trove, I simply wanted to forget any and all things Gene Hiller and the horrible feeling I left with. Complete missed opportunity Wayne Kaleck.

This is your typical tourist shop that sells a variety of San Francisco and Sausalito branded…read moreshirts and sweatshirts. They offer a variety of colors and prints. They also sell other souvenirs such as, mugs, teddy bears, keychains, coats, tote bags and magnets. Prices are what you'd expect at a Bay Area souvenir shop. Things are a bit pricey but they did offer some deals. I did like the quality of their sweaters and sweatshirts. They did have a deal on their keychains. Three for $14.95. The store clerk helped me with a specific styler I was looking. Customer service was great here.

Super cute, touristy, little city just outside of San Francisco. Enjoyed walking around, having…read moresome ice cream & watching the ships off the coast.

We found some really cool shirts here. Crazy shirts are based in Hawaii and they are known for the…read moreHawaiian design shirts. This is their sister location. The designs at this location are all Northern California themed. They have a huge colorful Grateful Dead collection as well as California city themed shirts and attractions. Everything was displayed so nicely in the store. They are known for offering exceptional quality and craftsmanship of their products. They are a bit pricey. I really liked the quality and the unique designs of the shirts. The employee working there was very helpful. My husband found a nice long sleeved cotton shirt that we decided to buy.

We stopped into this cute, small shop with fun apparel. The store was clean & organized. There were…read moresome cool & humorous shirts, many Sausalito & SF themed tops, & a Grateful Dead section as well. Shorts, hats, sunglasses, & other finds were also on display. I wish there was more of a selection of apparel for kids & more for girls. We love cute Sharka & my kiddo was excited to find an adorable yellow version holding a pineapple to add to her surfboard-holding stuffie at home, which they also had. Customer service from the solo man working was very friendly, cheery, & helpful. It was nice that he engaged us in pleasant conversation when we paid.

We have bought several clothing items from Hooshang. We love going to this shop as his taste in…read moreclothes is phenominal and we always find way more stuff than we have room to take home with us. We've gotten three sweaters and several tops there. My wife's tops always get facebook likes when she is wearing them. The sweaters also have turned heads and gotten a lot of rave reviews. This place is a great find... in addition, it is one of the more modestly priced boutiques in Sausalito.

Horrible experience- the owner was extremely rude and told us to leave after trying on something…read moreand deciding it wasn't for us. Do Not Go!

Horrible customer service, massive inconsistencies in sizing, compounded by unusually short return…read morepolicy (14 days) after being one of my most preferred brands for 30 years due to recent experiences I'm done with them.

Had a bad experience with them…read more I acquired a shirt and tie from them at the Sausalito Caledonia Street Fair Silent Auction. The items appeared to have been donated by the store, so even though the shirt was larger than my size, I assumed I could take it over to the store and exchange it for the same shirt in a smaller size. Upon going over to the store and requesting that the exchange be made, the store manager was quite indignant and flatly refused to make the exchange. She indicated that they did not donate it (there goes their extra credit for supporting local events) and demanded to know who had donated it (I'm guessing because they didn't want their shirts being donated!) All I can say is that I have a very expensive shirt for someone who is an XL and the manager of Paul & Shark has really proven that they are not a business that is community friendly. I'm sure they will be happy to take your money, but beware if you expect a reasonable discourse outside of that.

#27 of 2026 27 down,…read more4 more to go to end January with 31 reviews! I'm def loving this newly discovered area of Mill Valley. My husband and I love Hook Fish. One day while I was waiting for him to meet me, I decided to peruse the store next door. It was one of those stores that sold pretty much everything from puzzles and socks to apparel and candles. I ended up leaving with this national parks puzzle my husband and I completed December 2025. Very cool just to walk in and see what they got. Gave me Roxy, Vans, Hot Topic vibes but California centered if you catch my drift. Only thing I wish is they're open past 6pm.

Was charged $250 after taxes on a pair of $185 shoes (already a scam), got home and checked our…read morecredit card, a second charge of $80 was put on our statement.

I haven't been to Diamonds I The Rough, since I moved to Novato. I am invited to a holiday…read moreparty...and I found quite a few sparkly "party dresses"! I called and spoke to Syble and she remembered me after quite some time :) I asked if she was accepting holiday type dresses, and she said yes! So I will be going to the store tomorrow, to reunite with Zach and do some shopping there while I bring in my holiday clothes. I have really missed this store and Zach & Syble! So happy this fabulous store is still thriving!!! Sincerely, Rita Plank

Loved shopping this store on pm, Zack is so fun and 2 of my daughter's favorite tops were given to…read moreher from him for free but for some reason I got banned from shopping and I don't know why :( I miss ordering. They have great stuff

What an incredible shop!!! Right in the heart of Tiburon. It brings culture and good energy to the…read moredowntown area of Tiburon with amazing service, huge smiles and true Ethiopian heritage with 2024 fashion. The pieces sold here are rare pieces with deep meaning. We came all the way from the East bay to check out this gem!

My kids and I were walking around Tiburon last Saturday and it was exceedingly bright, so I stopped…read morein this store to buy a couple hats for them. I spotted what looked like inexpensive caps and made a mistake of taking the tags off two that didn't have prices marked: "These will do," I thought. I went to pay: $259 for two baseball hats made of plastic and polyester (not cotton, see the picture). They were $120 each, plus tax. It was my fault for taking off the tags but this price seems exorbitant.

Good services from worker! Love the clothes with good prices and high quality! Nice ambiance!read more

Team was so sweet! Marlee was especially helpful. I got a nice top on sale and dog treats while…read moreshopping!