Fyi Alejandro deserve 5-Stars…read more Today I visited Rose Hills Cemetery to visit my loved ones, including my Aunt, Renee Antwine. When I arrived at her gravesite, I was saddened to find that her marker was dirty and covered with dirt and grass. I asked one of the Rose Hills employees for assistance. He told me that someone had already been called to help, but after waiting 15-20 minutes, no one came. Because I didn't feel that he was being truthful, I took a picture of the truck as it drove away. A short time later, Alejandro came over and kindly asked if we needed assistance. Ironically, he was in the same truck that had previously been there. Despite the extreme heat, Alejandro took the time to help us with kindness, professionalism, and compassion. While it was disappointing that the first employee was unwilling to assist us, I want to publicly recognize and thank Alejandro for his outstanding customer service. Employees like him make a lasting difference. Job well done, Alejandro! Lastly, Happy Heavenly Birthday to Destiny Williams, Kim Branch, and my beloved Aunt Renee Antwine on this July 27th. Though you are no longer with us, you are loved, deeply missed, and will never be forgotten. Your memories will live in our hearts forever. I must add Jonathan Lopez contacted me right away. His commitment to providing excellent customer service is appreciated. Thank you again for your acknowledgement & beautiful flowers

Raymundo Marquez provided exceptional service during our visit to Rose Hills Memorial Park while we…read morewere visiting my dad. He was incredibly kind and patient, and he helped take care of the overgrown grass around my dad's marker and other issues like that. His kindness and professionalism meant a lot to our family. Thank you, Raymundo, for your help.

Noticed upon arrival that the front office reception has been remodeled which was nice. However,…read morethree staff members sitting at front counter, you could tell none wanted to get up and assist us the minute we walked in. Acted like we were bothering them instead of being attentive to what we needed assistance with. They should've upgraded their website or added a self service kiosk aiding those needing help to find a service &/or grave. Forrest lawn gets a hand of applause for have this option available on-line including a map of their grounds. If it's such a bother please add this feature for people to use. I bet if we would've inquired about purchasing property their tune would've probably changed. So sad esp since this is a Catholic Cemetery. Do better Resurrection Cemetery & actually help those who walk into the office seeking assistance!!

Beautiful landscaped lawns that are peaceful and well maintained, created a serene to honor our…read moreloved one. The staff was compassionate, professional, and provided great customer service during a difficult time. Highly recommend for their care and attention to detail.

We're so thankful for the compassionate help we received at Everlasting Memorial Funeral Chapel…read more Alex and Marina were amazing, from the day my brother passed, they took care of everything, they are very helpful and guided us through the process. Highly recommend the service. The Tran family thanks you infinitely.

I am in disbelief that this place is even in business. I just lost my father on Tuesday and am…read morehaving a hard time finding a place. The first time I called this place, marina the owner was super short with me on the phone. She then started yelling at me to "communicate with her" because I didnt tell her that my mom can't be there initially. She had absolutely no compassion or empathy and is just taking this opportunity to rob people of their money given the current circumstances. We still scheduled an appointment with her at 10:30 am. She asked me many times on the phone to make sure I'll be there on time because she will be coming early just for me. Well I get there at 10:30 end the building is closed. I call and she says sorry I'm with another appointment, I'll be there in 15 minutes so I wait. THEN she calls on her way and starts talking to me about some cause of death paperwork that sent sent me and I was extremely confused. I then realized that she was talking about another dad and must have called me on accident. When she arrived, she just sat behind her desk and highlighted prices for us and answered her phone to talk to her husband, mom, vendor, another customer and more. She maybe spent 5 minutes actually giving her attention and the rest was spent on her phone. Needless to say we walked out because we did NOT Get a good feeling from her. Please do not waste your time.

Been there many times, sadly for loved ones who have passed. My old hood and totally recommend them.read more

I recently had to go to Pierce Brothers to plan a service for my mom. Our first appointment was…read morewith Adrian and he presented all the different services/options available to us. They just remodeled the place and it's very beautiful! Everything has been updated from the old pew benches to the new reception area. Adrain was easy to talk to, listened to our stories, and didn't rush us. He introduced us to Francine and she was very nice. On the day of the funeral we had the pleasure of working with Leo and Tom. They were extremely nice and made sure everything was perfect. This is my third time dealing with this mortuary and every time the services were very beautiful! Thank you guys!

My mother passed away recently and we decided to have her cremation and memorial service handled by…read moreRose Hills. The cremation was done at the main location in Whittier and the memorial service was held at the Alhambra branch. All of the staff were very patient, understanding and helpful. They were able to help with all of the requests that we had and on top of that were very quick to get back to us with responses. The memorial service went smoothly and without a hitch, thanks to the funeral director and staff at Rose Hills that day. If you decide to hold a service here make sure to let all the invitees know that this is the Alhambra location; most people only know about the main Rose Hills cemetery in Whittier. To the staff: Karpo, Vincent, Donnie and Mai - thank you for all the help with my mother's service.

IF YOU PLAN ON WORKING WITH THIS BRANCH, PLEASE REQUEST AN ARRANGER THAT MAINTAINS BASIC HUMAN…read moreEMOTIONS AND SKILLS. I can't believe I am even writing this after my BABY SONS funeral service. I'm still VERY LIVID how our service was handled. Our Arranger HENRY CHAN, lacked the basic skills of guiding us on our sons service. We were in the dark majority of this process. Please keep in mind, this is our first time coping with funeral planning so OBVIOUSLY we don't know what to expect nor do we know how planning a service consists of. Tell me why our arranger never ASKED us what type of service we envision? Why did WE have to ask him what type of service they recommended doing since we are non-religious? All he offered to us was a catalog of Urns and Casket STILL without explaining anything to us KNOWING our son is a BABY whom passed. We were given ZERO guidance on this whole experience. I understand we're in a pandemic but that does not excuse ANYONE in this business to handle the things we experienced!! Less than 24 hours before our sons service, we weren't told if we should bring in photos or flowers or ANYTHING of that nature. In tears and frustration, the entire family had to haul ass last minute to gather everything in time. On top of this, on the day of my sons cremation I requested to see him one last time and was DENIED that when our arranger promised us we were able to see him!! WHY DID WE PAY FOR THIS SERVICE IF IT CANT BE FULFILLED? It's been a few weeks since this horrible experience and NO management has reached out to us on this matter. I will NEVER recommend rose hills on their lack of empathy or to any grieving family who is seeking a funeral home to work with.

Probably one of the most beautiful funeral services I have ever been to. I come from a Catholic…read morebackground and my friend's service was of Buddhist religion. It was my first time seeing and experiencing this. Parking is very small but they have a free 4hr parking structure about a block away, easily accessible and walkable. Tastea boba catered for friends and family at this funeral service and they also had food that guests can enjoy at their seat during the service. One of a kind and unforgettable and really accommodated everyone (over 250 guests). Rest in Paradise, my lovely Jenn! IG: @ammysalamii

It's always a difficult time when we are in need of this type of service. And for many of us, this…read moreis our first time. Universal Chung Wah Funeral Home has been part of this community for many many years. We were looking for a small viewing followed by cremation. The staff member named May was patient and helpful, answering all of our questions and provided useful suggestions. She did not try to upsell services. The day of the service went smoothly as planned. We arrived some time earlier and things were already set up. When the ashes were ready, another staff member even dropped off the ashes as a courtesy on her way to another appointment, so that my 80 year old mom didn't have to Uber there to pick up the ashes. Small gestures like this is greatly appreciated during such a difficult time.

Sonia was the funeral director who helped my family through one of the most difficult times in our…read morelives following the passing of my mother. From the very beginning, Sonia was compassionate, professional, and incredibly easy to work with. There was an error on my mother's death certificate from the hospital, and Sonia went above and beyond to help us get it corrected and ensure everything was handled properly. She gave my family and me the time and space we needed to grieve while she took care of all the details surrounding the services. Throughout the entire process, Sonia communicated clearly, kept us informed, and made sure everything was handled with care and professionalism. Her compassion and dedication truly made a difficult experience a little easier for our family. I would highly recommend Sonia to anyone in need of funeral services. We are extremely grateful for everything she did for our family during such a difficult time.

During one of the hardest moments of our lives, the team at Chavez Funeral Home & Cremation treated…read moreme & my sister with kindness, compassion, and respect. Losing our father is devastating but Sonia made our decision making easier with her grace. A very special thank you Sonia, who was truly amazing throughout the entire funeral arrangement process for my father. She was incredibly communicative, patient, and never once made us feel pressured into making decisions. She took the time to answer all of our questions, guided us with genuine care, and helped make an overwhelming experience a little easier to navigate. We are deeply grateful for the professionalism and heartfelt support we received. Thank you for helping us honor my father's life with dignity and compassion. We will always remember your kindness.

I went to a funeral here a couple of weeks ago. The facility was real nice and clean. The benches…read morewere comfortable while sitting inside during the service. The parking seem to be ample. Everything went how it should. Even though just going here as a friend passed away, the value of coming here was priceless as it was the exact place that this needed to be. It's a little bit far from where I live, but it was right next to the freeway so it's easy access to get here to leave quickly if needed. These things are never easy to go to, however, if you need a place for a final service, I would definitely suggest here.

Unfortunately, our experience here has been extremely disappointing. During such a difficult time,…read morewe expected compassion, professionalism, and clear communication, but that has not been our experience. We've called multiple phone numbers listed for the funeral home. On one occasion, a man answered, but he was very unprofessional and seemed unwilling or unable to provide basic information. It felt like he didn't want to help, and getting answers was unnecessarily difficult. The funeral home may want to have someone better trained or more knowledgeable handling phone calls, as first impressions and communication are incredibly important during such a sensitive time. We've also left several voicemails and were told by other staff members that someone would call us back, but we never received a single return call. It's especially unfortunate because we wanted to use this funeral home since the cemetery is in Monrovia, making it a convenient option for our family. However, due to the lack of communication and poor customer service, we've decided to look elsewhere. I hope this feedback encourages improvements so that other families receive the support, professionalism, and timely communication they deserve during such a difficult time.

Be aware of this third company of Forest Lawn cemetery. Agents here are NOT HONEST. I would give…read morethis place zero star from my family's heartbreaking experience. Problem one: My family bought a memorial property at Glendale cemetery in December 2015 for my grandfather who suddenly passed away. Our family specifically ordered the traditional upright headstone. Chris, an agent worked at the location, promised our family that the headstone would be delivered in about four months. Four months later, he told us the delivery must be postponed due to some government regulation issues. We trusted him and waited nearly a year and finally became suspicious about the situation. We contacted this company, shockingly, an agent informed us that Glendale cemetery NEVER allowed having upright headstones; Furthermore, Chris was no longer working for their company. Upon several negotiations, my family had to go for the flat bronze grave marker, because we did not wish to "disturb" my grandfather. Problem two: Chris, the agent, SPECIFICALLY told us the memorial property was at a corner (because only corner locations can have upright headstone). After the flat grave marker for my grandfather was finally delivered in March 2017, guess what, we found the grave marker was in the middle section! Ironically, as we contact this Arcadia company, the corner property just being sold to another family, and the person was buried recently! All in all, funeral services should be honest, but this Arcadia third company of Forest Lawn is full of lies. Our family would never do business with them ever again!

During a time like this and losing someone very dear, you would think a place like this would…read moreunderstand. However, the service here was HORRIBLE. They were rude and didn't bother to explain the services they offer. I would highly recommend going elsewhere for services.

Risher both handled my Mom and Dads services and I couldn't have been more pleased with the amount…read moreof attention and professionalism they showed. I would highly recommend them.

I just attended a service at Risher Mortuary, and your staff and presentation was extremely…read moreprofessional, and beautiful. Your staff handled each guest with such care, and spoken to with such kindness. And were so helpful. The ceremony was absolutely beautiful. The flower arrangement displays were set up throughout the lobby, the reception area and the main room, and it was just a beautiful sight to see. When experiencing the loss of a loved one, their send-off has to be perfect and meaningful, and this one was very perfect. And very meaningful. Thank you for all that you do.