owner has horrible customer service start talking extremely disrespectful because I misheard him…read moreand even after I told him I m8sheard him he still continued to be disrespectful. from when I walked in he was already huffing and puffing and talking under his breathe. I seen all kind of illegal stuff going on in there they say they get they stuff from Cleveland school of cannabis I doubt it they don't even have it packaged.

Went in just for a simple pipe. Told them my budget and the staff helped me with expedition. Very…read morefriendly and accommodating.

Ive been coming here for years, they have good prices and quality products. There are lots of smoke…read moreshops in the area and over time I have checked them all out, I highly recommend this one. The guy working tonight let me research the kratom products they had on my phone to find something well reviewed. He was helpful when I had questions but was patient and didn't bother me while i was looking stuff up. As a result I am very happy with my purchase. I have always had similar good experiences when stopping in here in the past as well, I can always depend on them to be a cut above the other shops in town, no matter what im looking for. If your looking for a good local smoke shop, this is the one!

Great Budtenders and a really good selection of products! Always super friendly and helpful!read more

Clean dispensary, super chill atmosphere, good selection of product available, nice spot in the…read moredowntown area

Stop in for a stogie and come back for the owners! Phenomenal spot for your favorite stick and to…read morefind your next new one. Always on point with an impressive assortment. Service with a great big smile and lots of memories.

What a bummer. I used to like Mayfield Smoke Shop (and spent several hundred dollars since January…read moreon cigars and cigar accessories), but not after today. Who I assume is the owner said one of the most obnoxious anti-Semitic tropes today. "Shut the (air conditioned shop's) door, you're letting the Jews out"! The muscleboy/Mighty Mouse also decided to try to bust my ba**s after I bought $97 worth of cigars. It didn't go so well for Mighty Mouse, the loudmouth proprietor, because after I threw his taunts back in his face, he got flustered, squeezed out a forced chuckle, and turned his attention elsewhere. The are better, hassle-free, cigars than MSS in the Cleveland area, including the far more welcoming Havana Choice, to name just one.

I have been drinking longjing tea from here. It is pretty damn good. I like the mythology behind it…read moreregarding the dragon that lived where it is grown. The ginseng and royal jelly vials are still pretty cheap too. There was a gentleman in there today buying some kind of pills to improve his virility/boners or whatever. He was leaving, came back in and said "Hey, isn't this supposed to have 8?" and the cashier didn't really understand and then he was like "No, the Uncle Sams" or something like that. So, I guess if you want to blow your girl's mind with some sex, come here and ask for the stuff they have behind the counter. And they have six foot lucky bamboo plants for $8.

Hidden Gem in Cleveland. A modern day Bizarre filled with traditional Asian gifts, locally made…read moregoods, and top notch pipes, blown glass jewelry, and accessories for the recreational connoisseur. So much to discovery in the overly packed aisles. Danny has the eye for finding the highest quality pieces in the industry... take some time to look around and don't be afraid to strike up convo with Danny; he is a wealth of knowledge and his laugh is contagious. You will leave there smiling.

I LOVE going to this smoke shop! The staff is great and very knowledgeable. They have a huge range…read moreof products. Highly recommended stopping by!

Totally disappointed in the quality of the products sold here (ooze quad vape pen). I haven't even…read morehad it 3 weeks and it's broken. Not only does the business up charge you on the products because of the location, they won't guarantee what they sell you will last or care of customer service. So I recommend that you go to a vape shop that guarantees the quality of their products like Daystar boutique in lakewood or just vape - shops that don't mind replacing the defected product. Save your money.

Welp they had everything I needed from vapes to fixing my cracked screen I just wish I lived closer…read moreso I don't have to drive so far. Omggggg maybe a second location....coming soon????? Presented by Beans

Love this place I was able to find everything I needed for my vaping they have a lot of flavors the…read moreowner is awesome always kind and friendly and everyone wears masks

Customer service was cool at first so I became a regular. I would come in and always be asked how…read moremy day was going so far. One day I noticed they were on my Clover app and offered $10 off my next purchase. I went in to grab more than usual since I was going back to Cali. He rung me up and when I went to punch in my number he immediately told me I could not use my coupon. I asked why not when it was given to me in the app for shopping with him on a regular and he proceeds to tell me how he would be losing money and blah blah blah. So I said ok, purchased a few and left. Well the next time I came in , there was no more talk and he was really dry and short with me like I was bothering him. I took it as him having an off day so I ignored it, but the second time he was the same thing. I'm confused why he has an attitude when I didn't. He's the one not honoring the coupons that he signed up for but I'm cool. I took a break for a long time and when I came in a few weeks ago he started with the smart mouth and attitude because I wanted my leaf fresh. Booo to this store! Go to Midnight Smoke, Cali Smoke or Smoke FX, they have great customer service and won't argue with you!

The service was amazing. They had a great selection of products for a valuable price. I truly did…read moreappreciate the knowledge on certain items as I take my smoking sessions very serious. I loved my incense also!

I purchased a vapor Reso at this site and was told that there was a 90 day warranty on it and it…read morewas defective when I brought it home. I was on vacation and was unable to return it right away so I tried to return it on July 9 20 days later and when I took it back to the store to exchange it for one that works properly, I was told by the desk person that it had been 20 days and they would only honor it if it was less than a week. Then he put the owner on the phone who told me that it needed to be returned within 24 hours or they wouldn't exchange it. Terrible customer service and they don't honor their products. All about the money.

been there tons of times with no issues the last 2 times I visited there was some idiot redhead kid…read morethat has the music so loud its hard to hear him from across the counter and hes not helpful at all and puts fourth no effort in to helping you