This was my First Time dealing with Audi of Pembroke Pines, Service Department Everything went extremely well. My service consultant Conner McDonald went above and beyond and he is definitely an asset to Audi of Pembroke Pines. read more

My experience with Audi Pembroke Pines couldn't have been better. I was there for hours selling my car and purchasing a new one and worked with the kindest, friendliest staff. They took the time to walk me through every detail and make sure that I got the best possible price. Even the manager, Kevin, was involved in the process. Very helpful and highly recommend. And I love my Audi! read more

This is by far my favorite Audi dealership. Fort Lauderdale's is so close to my place of employment but I would rather be late and go to Pembroke Pines 100% of the time. DJ in the service department is amazing. Always super friendly and welcoming. Justin B. is my go to mechanic. He takes his time and explains why everything is needed or recommended. I've camped out in the waiting room while they were servicing my vehicle and everyone in there is friendly and always quick to ask if you need anything. It doesn't hurt that they have great snacks too. If you're looking for a new Audi or need service go to the Pembroke Pines location. read more

I have been going to Audi Pembroke Pines to service my car for several years. This dealership provides top notch service! They honor your appointment right on schedule with a friendly demeanor every time! Adrian Noa, my service advisor is a pleasure to work with...he gets me a ride to my job, has my car serviced in a timely manner and my car is cleaned and washed as an added bonus! Always a great experience! read more

This people are thieves, dont go to Audi Juan Correa the service advisor is horrible, worse service unprofessional i was charge almost 1k for an oil change this is just crazy, Worst service ever read more

TLDR: This spot is deceptive and dishonest. My Audi broke down (piston shot through engine) 1 year after purchase, and my timing belt destroyed my engine at 102,000 miles (class action lawsuit about this issue). Still the most deceptive & dishonest dealership I've worked with! They increased the sales price on the contract by $1,000 above the agreed price. They have their contracts set up so only the additional fees (taxes, add-one, warranty, extra keys, etc) are shown, plus the final price including all fees. They do not show the sales price on the contract. Mind you, I did check over the calculations while in their office (double checked the add-ons fees, etc), but did not think to go back so far as to the original sales price as I trusted that was correct. Also, 1 year later, the piston shot through my engine and I had to get the entire engine replaced. Then at 102,000 miles, the timing chain came out of place and ripped up part of my engine. Apparently this was a known issue with a class action lawsuit, but I was not informed by Audi. They only covered damages and replacements up to 100,000 miles. read more

The worst dealer I have ever seen in my life. I've been calling for a week to get the payoff for my car and all they do is hang up on me. Nobody gives me an answer." read more

Worst Audi dealership I've ever visited. Made appointment to service my Audi, scheduled a loaner, representative pushing for things I did not need and was then told no loaner, sit and wait for 1 and half to 2 hours. Really rude experience did not expect the at an Audi dealer. I told the rep would contact Audi USA and didn't care. read more

One of the worst experiences I've had at a dealership. They offered a specific deal on their website and when I went in they were coming back at almost double the price. Even after that it was down to $1000 difference to make a deal and as a dealer to not try and make that work with a potential customer is terrible. The manager there does not know how to make a customer feel welcome. read more

I've never had such a poor experience at a car dealership, and I certainly in a million years never would've expected this from Audi. We walked in, asked the receptionist for a salesman, were told they were busy today, and to have a seat and that they had coffee in the waiting area, and she called for the next available salesperson over the intercom. I thought it was strange they didn't take our name or had a waiting list, or some other visible reassurance that they knew we in line, especially since there are so many different seating areas in the showroom. My suspicion was confirmed, when after an hour and a half, no salesperson came to us, and there was a different receptionist who was also pointlessly calling salespeople on the intercom when new customers came by. I can't tell for sure, but I think the next people I saw getting helped arrived after us. I completely understand that I'll have to wait if the place is short staffed, but the lack of reassurance that they knew we were still there and that they kept track of whose turn it was, especially after such a long wait, is despicable customer service. The coffee was nice though. read more

Had a very frustrating recent visit to do my service when they. This is the second car I've purchased from this group. The other being a BMW. I'm having many of the same service issues I had all over again. The undercarriage of my car came off since the screw wasn't holding in place. They said this isn't covered under warranty (which I don't get since I don't know what I could do driving to damage that). They charged me a large amount to fix that. I came in with tires that were only 6 months old and they told me I needed all new tires. They also said my breaks and break pads were needing to be replaced. When I came into service my breaks weren't making any noise, when I left they were squeaking every time I put my foot even lightly on the breaks. The worst part is they keep saying I don't have a warranty cause I'm now over 50K miles (barely) but I bought and extended warranty from them that covers the cat another 25K miles. They never can find it in the system even though I purchased it through them. Incredibly disappointing. Will likely get the car serviced elsewhere and not purchase from here ever again. read more

LUCAS! This man made my experience one of a kind. I went all over miami and he made my time well worth it. He was honest, clear, and went the extra mile to make my day and for that I will take this time to write so that clients that see this....choose him. I guarantee you won't regret it. Thanks for the best car buying experience!!! read more

Audi Pembroke Pines - My beautiful new baby! - Car Dealers Near Me - Pembroke Pines, Florida

This was such a seamless buying experience, that it still feels unreal. Like most people, I'm used to going to a dealership and immediately being bombarded by salespeople and the pressure to purchase a car is ON from the moment you get there. It was so different here at Audi; our sales representative Kyle was so friendly and informative from the jump without feeling that immense pressure. We were out of there in only a few short hours and did not spend our whole day there. It was such a good experience, I will recommend this dealership to everyone. read more

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Lucas Kielar at Audi of Pembroke Pines was an excellent salesman. Even through these difficult times we're living (due to Covid-19), Lucas was able to work with us very diligently, professional and even remotely to give us the best deal possible.The entire process was very smooth and delightful. Everything was explained clearly and throughly. Mark in finance was very helpful as well. The manager, Ryan, was also very nice and present throughout the process. Overall I had a wonderful experience with Lucas and I'm happy to be part of the Audi of Pembroke Pines Family! read more

Audi Pembroke Pines - He even put my name on my car! - Car Dealers Near Me - Pembroke Pines, Florida

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They had a used car listed online that I was interested in as a fun, 2nd vehicle. It is listed in multiple places including Auto Trader and their own website. I guess that I should have called first, but since it's listed I assumed that it was available to look at. Don't think that's too huge of an expectation. If you don't have it to look at, don't list it. Went to the dealership, which was a significant drive, only to be told that they are working on it, can't look at it because it's not on the lot yet and will be available to view in a few days. How about when it's actually available, then list it? In all fairness, the sales guy was very pleasant, he was just the middle man. Thanks for wasting my time Audi of Pembroke Pines. read more

I will never EVER buy another Audi ever again. We bought this Audi brand NEW in 2013 and we always serviced it at the Audi dealership in Pembroke Pines since then. About 5 months ago the left switch turn light strip went out. We went to the dealership and they wanted almost $1000 for something as simple as the light Strip. Absolute GREED! We tried Audi headquarters for financial assistance but got denied. How does something as simple as a light strip costs almost $1000?!?! No wonder Audi sales are plummeting. Never ever recommending Audi to anyone! read more

Audi Pembroke Pines - Car Dealers Near Me - Pembroke Pines, Florida

Soy clientes de Audi desde hace mas de 20 años , mi esposa es cliente de Volvo hace 15 años. En dias pasados recibimos de Audi unas emails donde nos informaban de unas promociones que teniamos por ser clientes continuos de ellos, dio la casualidad que el lease de nuestro Volvo esta por vencerce y aprovechamos la oportunidad para ir a Audi y ver la posibilidad de cambiar la camioneta XC90 Volvo y hacer un lease de una Q5,Audi, pedimos un vendedor de habla Hispana el cual nos dijo que esas promociones no eran del todo cierto a pesar de ver el email que nos habian enviado ya que deberiamos leer la letra pequena muy bien y entenderla,, desafortunadamente dimos con un vendedor muy petulante que segun el se las sabia todas y nos dio a entender con su prepotencia que no les interesaba la compra , En resumidas cuentas estamos estrenando la nueva XC90 ve Volvo " Lo que hace un mal vendedor que se cree el mejor vendedor" read more

horrible service service department is the worst ever miguel especially nwver gave me a call back ive been 3 days without work cause they don't have any loaners they don't care about their clients read more

I have had bad experiences at dealerships like everyone else but nothing like the way I was treated by salesman RON HODO. Negative 5 starts if I could to this dealership....... This place needs to reevaluate its employees and hold them up to higher standards. I have purchased over 20 cars and have never ever been profiled like I was at this dealership. He looked at me like if I couldn't afford anything there, he flat out didn't even want to allow me a test drive he says " they have no cars to test drive unless you're going to buy because of covid" Really???... After 5 minutes of back and fourth arguing with me "his customer" he says he can MAYBE get an employees personal car to test drive and he would need my license and insurance? Never heard anything more ridiculous in my life and since when do dealers need insurance for a test drive. RON HODO, is an uneducated salesman that says he's been a salesman for "10+ years" makes sense why he doesn't get promoted and is still in the same position, He should be FIRED IMMEDIATELY. I will NEVER be going back here again and I will let everyone I know to never ever step foot in Audi Pembroke Pines. read more

My daughter and I both got Audi's a week apart and our salesman was Lucas and he was absolutely wonderful, patient, and just all the way around a stand up guy. My daughters first experience getting a car he made it so exciting and fun for her. He helped us both out so much and you can tell it's not just a job to him, he has compassion and really puts his heart into it. I would recommend him to anyone. Thank you Lucas for everything, we both love our cars. Also, I dealt with Sergio in finance and he as well was incredible to deal with, he works his magic like no other and has your best interest at heart. Thank you so much Sergio, you're awesome!! Shout out to both Lucas and Sergio it was a pleasure dealing with you both and we can't thank you enough. We're very happy!!! read more

DO NOT GO TO AUDI PEMBROKE PINES FOR SERVICE ! So I went there after hearing a loud noise in my engine . When I got there. They tell me it's a 400 dollar "diagnosis" fee. I asked if I get the work yall suggest done. Is that fee waived. He claimed no because they give good prices for there work . They don't over charge like other dealers that claim to waive the fee.. So they assess the vehicle within 30 minutes. I guess them looking around the car coast 400 an hour. They tell me the water pump needs replacement with all vacuum lines and vacuum reservoir. He tells me the total price is $6700. I said that seems excessive can you give me the breakdown on prices. He said parts '2k and the labor 4.2k .. I posted on a facebook group where over 100 people commented saying don't do that it's way to over priced . Right after I told them im not going to be able to do that service it's to expensive. The service guy got weird . And when I got there looked like he didn't even wanna speak with me. Got pretty rude and seemed mad because I wasn't going to pay for the service . I reached out to another Audi dealership asked what they will charge for that job . They told me $3500 with parts and labor.. so do not go to Audi Pembroke Pines you will be ripped off. They will charge you the price of a brand new engine to fix something simple . read more

Worst Audi dealer I've been to. The sales department is awful, the reps are not helpful and prices are way overpriced. Agreements are not straightforward and turning in an Audi is a hassle. The service department is the only good part. read more

Review for Complimentary Multi-Point Inspection and Diagnostic THE GOOD * 5 Stars Facilities! Very modern, bright, comfortable, and clean waiting room with big color TV, free Wi-Fi, and complimentary chips, cookies, nut bars, coffee, tea, and sodas. * Service from Advisors is personalized, very friendly, and top-class. Simply the best! * Process of booking a service slot is easy and provides plenty of reminders and follow-ups via SMS and emails. THE BAD The Complimentary Multi-Point Inspection turned into a full diagnostic service and was advised it would be best to perform a comprehensive inspection of the entire car since is over 10 years old. This I agreed, hoping I would get a very detailed list of issues; however, the only thing they did was to measure the wear in the 4 tires and point to the issues I listed in the original service request form (bushing fissures in the upper and lower arms and an oil leak). THE UGLY They charged me $395 for listing the same 2 issues I pointed out to them without even performing a detailed inspection or scan to look for any other potential issues as simple as replacing my worn-out whippers. On top of that, they didn't even wash my car. THE OUTRAGEOUS * Repairs estimate for the replacement of the upper and lower arms was $6,865.14. The entire Front Upper and Lower Control Arm Kit with Bushings Replacement is $508 on Amazon and $264 on eBay. So, over $65,00 for labor...really? * They wanted an additional $535 to wash the entire engine bay and undercarriage, to then apply a powder and detect the source of the oil leak. CONCLUSION This dealership is beautiful, and its personnel is very professional. This place is fabulous if you are buying a car; however, DON'T EVEN CONSIDER taking your car for diagnostics or repairs; as it will cost a small fortune just to get small repairs done. read more

Bunch of Racist !!!! Came here shopping for a car communicated my budget & they just could not be bothered. The vibe was so off & uncomfortable it's unreal, at first I thought I was imagining things but I was right. Not unless you are Caucasian don't even bother read more

Horrible Customer Service. I bought a etron 1 year and a half ago and ever since then it's been nothing but problematic. I've been in service 7 times for different things like electrical malfunction and my back up camera now working and worst of all my car broke down in the middle of the highway leaving me stranded. I got into a car crash because I was backing up and the camera was not working.I do not recommend Audi now I can't get out of the car because I'm 25.000 dollars upside down. And the people at the service are so rude and said no thing is wrong with my car and I've taken videos and photos so now I'm doing a class action lawsuit against them because I have a clear driving record and now I got a insurance claim and my insurance went up by alot. This car has only caused me chaos from the start. read more

As an update, not a single person from this dealership ever followed up with me regarding any type of discount on the 20k maintenance cost. After this lease is up, my next vehicle will not be an Audi! read more

My experience at Audi of Pembroke Pines was amazing! Lucas the sales person I was working with, answered all my questions and questions I did not even think to ask. He really made sure I was happy with the car .The whole process was was very refreshing compared to my previous experiences. Now I'm a Happy Audi Owner!! Lucas text me next day I actually had a few follow up questions that he answered for me. I work in the customers service field and used this experience as a coachable moment with my own employees of what the expectation of great customer service is. I just would like to thank Lucas Kielar, Abbey Fayerweather, and Mark Davis once again for the excellent service. read more

Audi Pembroke Pines - Car Dealers Near Me - Pembroke Pines, Florida

This has always been my favorite dealership for Audi. The people are incredible, especially my Audi Brand Specialist Lucas Kielar, who went above and beyond to make sure I know how to work my car and feel safe on the road again, even after I left the dealership. This was an amazing experience, and I know I am in good hands. Thank you so much for everything, I always will recommend 10/10!!! read more

Audi Pembroke Pines - The Audi Q5 that Lucas Kielar helped make one of the best experiences of my life. Thank you so much again! - Car Dealers Near Me - Pembroke Pines, Florida

My experience at Audi Pembroke Pines was outstanding. Lucas Kielar provided excellent assistance and guidance in my search for my next car! He had soo much patience despite my hundred thousand questions which gave me confidence in my decision. In love with my new car, definitely recommend Audi Pembroke Pines, make sure to ask for Lucas!! read more

First, let me begin by saying that you should absolutely shop around for the BEST interest rate for YOU when shopping for a new vehicle: whether that's through YOUR bank, credit union, or any other financial lender. Do NOT assume that Audi (or any other dealership) is giving you the best rate (because they probably aren't). That said, my wife and I went to purchase an Audi Q5 at Audi of Pembroke Pines (we previously owned a BMW, but thought we'd try another German auto manufacturer) and worked with two sales associates over the course of 3 days as we tried to find a car (Mike and Luis). Both were excellent. However, our experience with the manager (in particular, Abbey Fayerweather) was terrible. We secured financing through a credit union at a rate 1.5% lower than Audi was offering and decided to move forward with buying the Q5 via our lender. However, our financial institution could not wire the payment to Audi until the next business day (Monday), so we couldn't complete the sale on a Saturday. The "manager" (via the sales rep...the manager never spoke with us...not one time, so I'm not quite sure what they're "managing") informed us that they could not "hold" a car and that cars were sold on a "first come, first serve" basis. We informed the associate that we couldn't make a closed institution wire money in the moment, but that we'd be happy to complete any paperwork required to complete the sale, as well as provide the cash that we were putting down on the car ($7,500) to secure the vehicle until our financial institution opened on the next business day and could send them the balance of the payment. Despite our offer to do whatever was necessary to ease their concerns about finalizing the deal as soon as our financial institution opened, the "manager' dug in about the "first come, first serve" policy and said that the only option that they could give us was to purchase the car through THEIR financing...at a rate 1.5% HIGHER than our credit union, and then she actually said that we could "refinance through our institution" at a later date. I have purchased several cars in my lifetime, including several luxury model cars, and that is literally the dumbest thing I have ever heard from a representative at an auto dealership. If you cannot find a way to secure a sale after 2-3pm on a Saturday (the times on weekends when many financial institutions may close their loan departments....if they're even open on the weekend) other than to force people into your financing...at a higher rate, mind you...then perhaps your dealership should either a) close early on the weekends, or b) don't open at all on the weekends. Or, if you're that determined to not take deposits (or any other binding paperwork outside of a credit application...which we didn't need because we already had a lender) but somehow secure the sale, at least offer to MATCH the rate! What you absolutely shouldn't do though, is essentially try to force buyers into a worse deal. Ultimately, we decided to not buy the car (and now have to tell our institution to NOT wire Audi $25k) and went back to what we know (BMW...the Pembroke Pines dealership is fantastic, btw). It's amazing that two dealerships (BMW & Audi of Pembroke Pines) that have the same owner have such differing business practices, but I guess it is what it is. In closing, I have never had such an awful experience with a dealership. I recommend that if you're in the market for a car (particularly an Audi) that you buy it from any other dealership in the world other than this one. Seriously, the world. We really wanted to try an Audi, but are now going to give our business to BMW...so Audi loses out on a sale. I know that we're just one buyer, but bad business practices add up. Do better, Audi. read more

Audi Pembroke Pines not only had the exact car I was looking for, they also provided a great customer experience. Lucas Kielar (Audi brand specialist) was very responsive and helpful. I would definitely recommend! read more

I should have read the reviews before I went. It sat for days before anything got done. Even when I ask direct questions I did not get directed answers. I got woman's speak like I wouldn't understand what he was saying. I ended up pulling my car from their shop and taking it someplace else because I could not trust them at that point and the amount of money they wanted was insane insane compared to other hourly rates. And if one thing needs to be done they will insist that both need to be done even if it's a few $100 more because it's not their money! read more

Brought my Audi there and had the worst experience. My car had one issue and left with 3 issues. Each time I came back the service advisor stated the car is fine. The technician damaged my injector seals which caused my car to leak fuel and tried to charge me to fix something they damaged or did not put back correctly. My car left in even worst condition that it came. Prices are extremely expensive and outrageous. Will not even come to this nightmare of a stealership. Stay away and you've been warned!!!!!! read more

Great experience! Lucas provided exceptional customer service and made the whole process a smooth one. Very happy with my new Q3!!

My husband and I went this dealership to test drive a car a year ago. At that time, we met Lucas Kielar, who is the absolute best salesperson we've ever dealt with!! Lucas spent time getting to know us and made us feel like family. We never forgot that, and I decided that was the only dealership I'd go back to. When we went back to the dealership last week to finally lease a vehicle, Lucas took awesome care of us. I was so impressed that he remembered personal details about my husband and me. I usually dislike dealing with vehicle transactions, but Lucas made it easy. The paperwork was a breeze. Lucas really listened to our needs and offered a variety of options. Even better, he got me the exact car I wanted, sooner than expected, and had it delivered to my door. Lucas made this entire process look effortless and I have dubbed him my hero! And, although Lucas is our favorite, every single person we encountered at this dealership was extremely kind, professional and welcoming. I would not hesitate to recommend a Audi Pembroke Pines to anyone. read more

Audi Pembroke Pines - Look at this sexy machine! - Car Dealers Near Me - Pembroke Pines, Florida

I am usually the silent client, I highly believe in being the silent client, we live in an amazing country where in search of greatness you find mediocrity you can just skip that and keep searching. I learned today that Audi of PInes does not really care about customer Service or keeping their Customers. I am fine with that. Did we both lose some tim?  absolutely. are you guys like any other dealer when you advertise something and then you say is not the same car, and a different MSRP and then the sales person can not even tell you teh difference in the cars and so forth, yes you are. I am also ok with that. The reason though I am writing is just to let you know you did lose 2 customers today, for good. I need you to put a note on our account and make sure we do not get calls from anyone in your dealership. Not tomorrow, not in 6 moths, not in a year when this lease is over. we will just come in when its done to give you teh car. Which, trust I just made it my mission to get rid of as soon as I can. You all need to learn that a year ago it was a A3, today was a Q3 but tomorrow it might be the Q8 and I am gonna go find a place where they know the difference. read more

I found a deal online at Holman. I went to the dealership not expecting the deal to be "real". Lucas was there to help us. He was so great we ended up getting my daughter her dream car with an incredible deal! Then the best part is Lucas helped us surprise her. He stashed the car out back with a big bow. We brought our daughter Lola and pretended to just want to see an Audi A3. He said he could only show us the one he just sold. We went to look and he says to her wait, what's your name? I just sold this car to a Lola. She said how funny, then looked at me and burst in tears. She cried and howled for 20 minutes. It was the best day anyone of us have had in so long and Lucas went above and beyond to make that happen!!! We have already sent a friend and will be loyal for sure!! read more

Purchased our first Audi back in February right before all Covid hell broke loose. Lucas Kielar was our sales specialist and was a pleasure to deal with from start to finish. Attentive to our needs and took the time to test drive vehicles until we found the right fit. He is very knowledgeable about the vehicles Audi sells and was more than happy to explain the benefits of each of our choices. Would recommend Audi of Pembroke Pines and especially recommend Lucas as your salesman. He is certainly an asset to the business. read more

Super nice staff. Dealership is clean, elegant and great selection. I highly recommend this over anyy dealership in Miami.

I finally have my dream car, my new Audi I purchased at Audi of Pembroke Pines. Lucas Kielar was great, my best car shopping experience! With everything going on in today's world with the pandemic, he made the whole transaction very easy, stress free and safe! The same goes for Sergio in the finance department, the best experience I have ever had in finance when buying a car! A pleasure to work with, understanding and always with a smile! I highly recommend this dealer, Lucas and Sergio! read more