I decided to buy my Rayban eyeglasses at Lumen eye care back when it was called Illumineyes. Rather…read morethan buy them from a discount box store or chain store I paid a premium price thinking quality and customer service. I had to bring them back for an adjustment because the arm hinges became bent and they were adjusted. Earlier this year or late last year before they moved to their new location and changed their name, the hinges to the arms became misalign/bent again and they adjusted them a second time. This week I went to their new location and now called Lumen Eye Care because for a third time needed to be readjusted because again the hinges were bent/misaligned. This time when I checked in at the front desk and verified I bought these glasses there, a male person I think it was one of the doctors said I will help you. He asked what was the problem and I explained the issue and gave him the glasses. He took them out back and I was thinking like the previous visits he was adjusting them. Instead he was verifying I purchased them at the old location and name, when I bought them and knew I was backed at least once with this issue. He told me there was nothing he could do and it was a known issue with these Rayban glasses they don't even sell this particular frames anymore. So what changed from the last two times I been there.? They changed locations and name. If it was a known issue why didn't he tell me rather than fix them like the other two times? Didn't want to deal with products purchased at the old location and old name? I don't know the answer. I do know I will be getting a new prescription this summer and I do know I won't be buying them from Lumen Eye Care.

Went here to do eye exam for my mom... everything went well, and it's a nice eye exam. And they…read moreemail the prescription upon request. I'll recommend this practice.

The most wonderful, thorough, kind, and thoughtful doctor. Amazing with kids and adults, her level…read moreof care and service is unlike anything I experience anywhere else. I value our time with her so much!

Amazing eye doctor! Would give 10/5 stars if possible. Dr. Chervenka treats her patients like…read morefamily. She's extremely knowledgeable and her prices are very reasonable. She has top of the line equipment and is willing to explain everything to you in terms you'll actually understand. Make her your new eye doctor; I promise you won't regret it. She also has an amazing selection of eye glasses, and her staff is so friendly and so much help.

Once you get past the front desk everything is great. But I swear to all things good they are the…read moreworst. Zero respect for personal space. Talking openly about patients. Making fun of patients who struggle with their kiosk check in system. Like I said the Dr are great but the front desk help is miserable

This was my first visit here, as I was trying to find an ophthalmologist closer to my home. I…read morewaited 25' past my appointment time to be called, & the resultant examination by the optician (I presumed) seemed cursory at best. After waiting another 10' or so, the ophthalmologist arrived and her examination couldn't have taken 5 minutes- she was trying to get out of that room like it was filling with poison gas or something. Very hurried, & not the level of care I have come to expect as normal. Also my last visit here...

Dr. Quimby is an excellent "old school" optometrist with decades of practical experience. His…read moreprescriptions are spot on and his demeanor is both calming and reassuring.

Terrible communication when it comes to billing people. I've had contacts for the last 20yrs of my…read morelife, I've always gone in for an annual checkup every year so I can get contact lenses and my insurance always covers the visit. I ended up getting a bill in the mail weeks after my visit because I am a diabetic. I've never heard of such a thing. An extra $73! This is my second year with focused eye care and the first visit I never got that bill. I called and they said they had to charge me extra because it's "medical" and they waved the first year for me. I have literally never heard of that ever. They did literally nothing, it was a regular checkup. It's not like they did anything special because I'm a diabetic. So, don't go here if you are a diabetic, they'll charge you. Or atleast don't tell them ANY of your medical background when they ask because they'll hold it against you. So bizarre. My husband made an appointment for his annual checkup at this place before I got this bill in the mail...I made him cancel and go somewhere else. Terrible!

Be very careful with this group. Once upon a time they placed a priority on quality patient care,…read morebut now the focus is simply revenue. They will manufacture reasons and excuses to bill your Medical Insurance provider rather than your Vision Insurance provider. If I'm being billed a Medical fee, then I had better be treated by an Ophthalmologist rather than merely an Optometrist. Most disconcerting is the fact that when I consulted with an MD concerning the diagnosis made by Focused Eye Care, I was informed that I did NOT have that condition, nor any condition which would warrant billing a Medical fee instead of a Vision fee.

Dr. K is amazing. Spends a lot of time with you and very knowledgeable. The front desk staff are…read moreyoung and not always very nice. Maybe they are interns? I don't know. But the care you get here is extra extraordinary. Recommend.

If you want to feel like "eye cow" look no further than Advanced Eye Care where the staff treat…read morepatients like cattle until you meet Dr. Harney- The sole person working there who demonstrates that they have soul.. No one has anything good to say save Dr, Harney and the salespeople trying to get you buy something post exam. Booking appointments a year in advance they leave a message 2 days before about your appointment. They canceled my appointment claiming that I had to call them back to confirm even though they do not say that on the message. No one there cares about you or your eyes. Your just an insurance number to them and they act like it every step of the way.

problem was solved-thanks to the diligence of the two associates I worked with. After 4 trips in…read moreand numerous calls these two associates were extremely helpful and knowledgeable. I only know ones name and that was Evan, the other person was femaile with ned length blonde hair and glasses. Again thanks to them both.

I went to the Nashua Spitbrook store for an eyeglass frame repair. I had purchased frames/glasses…read moreseveral years ago at same store. A tiny screw holding one of the arms had loosened and fallen out. The screw was not to be found. I was greeted immediately by an employee. They took my glasses and was able to repair ! All at no cost ! So appreciate having this Lenscrafters store and employees that are happy to help walk-ins !

Came here for a new set of reading glasses for myself and my partner. Staff was terrific and the…read morelayout and glasses options available were on point. Ample parking is available. Next to the shop is a fantastic Thai restaurant- a lot of Thai.

Dishonest location. Went for an exam and tried to charge me $700. Operation is like a used car…read moredealer. Hold on to your wallet !

I can't say enough good things about this entire store…read more First there is a screening (Covid), temperature (touch less), questions, all done very politely. I I was shown where to sit (to wait for my appointment), and proceed to fill out my paperwork. When I told her I filled it out on line, she thanked me for doing that (recommended). I then met Janna Mendenhall, OD. I was given a through exam, with extra attention to a problem I was having. She was professional, with a great personality. She even took the time to look up an eye surgeon for me to follow up with. Wrote down three names. I picked out a pair of glasses, with no pressure, or up selling (I would be having surgery my glasses would only be for a couple of months, as my RX would change). Gave me great feedback on my choices. I could not be happier.

I've been to many optometrists over my many years. Most of my experiences have been so-so. Too many…read moreof them seemed in a hurry, leaving me with the feeling that I wasn't given a thorough exam. At one large establishment I also felt rushed in choosing glasses. That was not my experience at For Eyes. I felt confident that my exam was accurate, and the staff spent a great amount of time helping me choose the perfect frames. I would definitely go back there for my next eye exam.