I purchased my 2022 Land Rover Defender new in California. After moving back to the East Coast, I…read moreestablished my service relationship with Land Rover White Plains and have relied on them for all of my warranty service. Recently, my daytime running lamp failed at just 37,000 miles - an issue that many Defender owners are familiar with. The vehicle is only slightly outside of the factory warranty, so I contacted Land Rover North America to ask about a goodwill repair. They advised me that the dealership would need to submit the goodwill request on my behalf. Unfortunately, Land Rover White Plains refused. I was essentially told that because I didn't purchase the vehicle from them, and had only come to them for warranty work, they weren't interested in helping. I wasn't asking the dealership to pay for the repair. I was simply asking them to advocate for a loyal Land Rover owner by submitting a goodwill request, as Land Rover directed me to do. Instead, I was made to feel like my business didn't matter because the original sale happened at another dealership. That's incredibly shortsighted. Dealerships don't just earn future customers at the point of sale - they earn them through service. I'm someone who could very well be in the market for another Land Rover in the future, and this experience has made me seriously reconsider where I'll spend my money. The issue isn't the repair bill - it's the lack of customer advocacy and the unwillingness to help a customer who has chosen to service their vehicle with them. I expected much better from a luxury brand dealership. Luxury ownership is about more than selling cars - it's about standing behind customers. Unfortunately, that wasn't my experience with Land Rover White Plains.

The service dept here is the picture of incompetence. They've been through multiple service…read moremanagers - it's not one person. It's systemic. Appointments mean nothing - "sorry, we got busy," so your appointment is no good, never mind you just took time out of your work day to be here. Routine work takes months - at first I thought the parts were just delayed, then the guy let slip they'd had the part for over a month and forgot to call me. Then, they screwed up and installed the center console over top of the seatbelt receptacle (rendering the seatbelt unusable). That's a big deal for someone who drives young kids around. Are they going to do the right thing here? No. It's like a point of pride to leave the customer high and dry. Land Rover needs to take a hard look at this place and do what they can to correct a culture of incompetence. In the meantime, there are other dealers and service centers, and you should take your business there.

I am writing to share the outstanding customer service that I recently received at Jaguar Land…read moreRover in Elmsford. I was initially concerned to learn about the new leadership at the dealership, especially regarding the change in my Service Advisor. However, my mind was immediately put to rest when I met Michael, my new Service Advisor. He was professional, very helpful, and most importantly, honest. I realized immediately that I was in good hands. Michael went above and beyond to assist me and made me feel confident that my car issue would be resolved, and it was.

I just leased a new F Pace and couldn't be happier. From the 1st phone call I made, to the…read morereceptionist at the front desk, to my sales lady Emilia to the finance manager, every interaction was positive and completely professional. Frankly, as a lady, I have had so many truly horrible dealer experiences where I've been ignored, asked when my husband was coming, lied to and been told the quote I was given is incorrect because it's this much higher quote. NONE of this happened here. I can't speak to the other reviews but I can tell you as someone who knows cars well and has purchased/leased over 1 dozen, that this dealership does it right.

Title: Deceptive Sales Practices at White Plains Subaru Not…read morelong ago, I was shopping for a Subaru Solterra. There was a lease promotion available, and the only dealership that initially confirmed they had the offer and would honor it was Rye Subaru. They provided excellent service and were transparent throughout the process. Meanwhile, White Plains Subaru contacted me and stated that they would honor the same lease terms. The salesperson went further and promised that, if I brought a written offer, they would upgrade me to the next trim level for the same monthly price. I obtained the written offer and went to White Plains Subaru. The salesperson showed it to the manager. Instead of honoring the promise, I was offered the same vehicle for an additional $50 per month. The salesperson acknowledged that he had promised the higher trim at the same quoted price but said they would not honor it. This experience left me extremely disappointed. A dealership's word should mean something. I will not return to White Plains Subaru, and I believe consumers deserve clear, honest, and consistent communication when making significant financial decisions.

The absolute worst car buying experience in 40 years of buying new cars. Tried to do it online and…read more4 different people in 3 days messaged me with nonstop emails. They didn't read the string. They didn't give me the simple answers I needed. Run-around does not begin to describe the amount of drama here. Why do we need dealerships? Would not answer my questions directly. Went for a test drive. Still could not get direct answers. Finally got a written piece of paper. Refused to come down in price. Found the same car at Toyota for $6K less. As a former Subie customer with 3 of them I'd always enjoyed the brand. But this experience was so nasty I'm done. Such disrespect.

This place is in tip top shape, staff is awesome and Cheech is "THE MAN". Friendly, knowledgeable,…read more on his game 24/7. I've been coming here for years, and walk thru the museum of old Porsche cars while i wait!

Owner, "Cheech," is the area's (perhaps the East coast's) premiere Porsche professional with an…read moreencyclopedic knowledge of the brand as well as a Google-search memory for racing and mechanical history. Ever willing to take the time to discuss either of these topics, including whatever malady or improvements you may wish to discuss regarding your own car, be it a Porsche, a Ferrari or a McLaren (preferably a Porsche), you will find Cheech ever pleasant and generous with his time. The closest I've ever come to owning a Porsche was to inherit a pair of 1967 911S carburetors, but Cheech treated them (and me) with all the respect you'd ever expect. His place is a little difficult to find, and if your P-car is not equipped with GPS, take a cell! Quasimotor Contributing Editor: Forza | The Magazine About Ferrari

Horrible Experience - Dishonest and Rude at Volvo White Plains…read more If I could give zero stars, I would. My car was towed here because I always took my Volvo to the dealer, but this was by far the worst experience I've ever had. I originally called and was told a ballpark price of about $300 for a battery. When I finally managed to tow the car in, they sent me an outrageous estimate for $11,342 - with the battery alone at $628! They also claimed the alternator was bad and added a list of typical items like tires and brakes, but nothing major. When I tried to get clarity, I called multiple times and even texted. Helene, the service advisor, never returned my calls or texts. Completely unprofessional and rude. On top of that, they charged me $280 just for giving me the estimate--nothing was repaired, nothing was fixed. When I came with the tow truck to pick up my car, I was treated poorly yet again. And here's the worst part: when AAA came to help with the tow, their technician ran proper tests on the alternator (the dealer never showed me any test results). The alternator is perfectly fine. Exactly what I suspected--it was only the battery. The AAA technician retested multiple times and confirmed it. So Volvo White Plains tried to upsell me thousands of dollars in unnecessary work, lied about the alternator, refused to communicate, and then charged me almost $300 for the "privilege" of being scammed. In short: Dishonest, rude, and predatory. Do yourself a favor--avoid this dealership at all costs.

Thank you, Nikki from Sales. Jolene (my) car is ready for remote start…read more I absolutely love Volvo of White Plains.

Lovely people, good work at a good price…read more Happy to support a local business. Thanks for your help!

This has become by go-to in the area. They're always thorough and competent, and the prices seem…read morereasonable. Will definitely keep coming back.

I was in the hospital and my wife needed to use my RAM 2500 Pickup the CV Joint on the Passenger…read moreside required replacment. White Plains Dodge took her in quick cleared a host of Warentee issues and was very reasonable in there cost and service was excellent. They did not take advantage of a woman in a distressful situation. I will be buying my next Truck from WHITE PLAINS DODGE. THANK YOU !

showed me a car with a check engine light on and asked me for a $500 deposit prior too me even…read moreseeing the car and when i saw the car two days later it had a check engine light and had the audacity too want me too test drive it ... the front desk sucks too

TERRIBLE SERVICE DEPARTMENT I lease a Volvo XC 60, my…read moreexperience with the White Plains service department is extremely frustrating. On one occasion i was told they'd need the car for multiple days just to download a wifi update to the car's computer that was supposed to take an hour on another occasion I've waited for over an hour just to check in. Theres currently a line of cars on the road WAITING TO JUST PULL IN to this service department! Its completely unacceptable to be treated like this.

Good Honest Used Car Dealer! My husband bought his car from him 6yrs ago and the thing is Still…read morerunning(knock on wood). we live over in Rockland County, Jack delivered the car to us with all the paper work. Best Used Car Deal we ever made!

Mr. bubbles was always the place to get your car washed. They are under new ownership, and they are…read morehorrible. The automated part of the wash was the only thing that was good. When they were cleaning the inside, they never sprayed or touched my doors or my seats. They vacuumed but not well. I wish I had read recent reviews because I would not have gone. Save your money, go elsewhere

I came into the car wash and really didn't want to clean the mats in the car. The service provider…read morewho took the car from me at 645pm repeatedly asked me if I wanted to clean the mats and finally I gave in. Fast forward and I'm putting things back into the car after I got home and I realized the mats were missing. So I rushed back to the wash only for the same car wash provider to say I can't give you the mats because the store closes at 7pm. It was 7:15pm. They did not offer to work with me but told me to come back in the AM. When I said this is inconvenient they seemed to not really care. I called the police for stolen property and the police immediately just told me to come back when the store opened... So if I stole the car wash's cleaning supplies and the police were called on me would it be ok to bring it back when I was open to bringing it back? Moral of the story: horrible institution and terrible experience and beware of your property and triple check prior to leaving. Ps. I got my mats back the next AM without having to call the police again...one saving grace.