I recently visited the dealership to look for a new car, and I was extremely impressed with the outstanding customer service I received from Ken in sales. From the moment I arrived, he was friendly, professional, and genuinely attentive to what I was looking for. Ken took the time to explain all my options clearly, answered every question with patience, and never made me feel pressured. He went above and beyond to make sure I was comfortable with my decision and confident in my purchase. The entire process was smooth and stress-free thanks to his knowledge and great attitude. read more

The only good thing about this place is the service department. The joke is the sales people screwed up my credit by not paying off my lease for a jeep I was trading in. Then 2 years later they are calling asking to do business. I laughed in her face and said I wouldn't do business with you if you gave me a Jeep for free. The owner is just as awful and uncaring. Calls went unanswered. Wrote letters. And even reported to Attorney General's office who were just as useless. If you want a Jeep go to Larchmont dealership. read more

DO NOT GO TO THIS DEALER!! They leased me a lemon which ive been dealing with the entire 3 years of my lease... the check engine light came On the very first night i drove it off the of lot. it was an absolute nightmare dealing with the service department all 6 times i had to bring the car into the dealer. The car broke down on me 4 times, stuck on the side of the highway cause it kept over heating...never mind the lemon cause we could say thats not the dealers fault but let me tell you the dealer gave me hard time about getting a loaner car every time i brought it in...The service dept there is an abomination, nasty customer service along with never actually fixing the car and not addressing several issues i would bring up about the car...Ive been driving with jeep/dodge for 20 years and never have had issues with a car like this and never had such crappy customer service from a dealer before in my life... go anywhere but central avenue jeep/dodge read more

Just purchased a certified pre owned vehicle. Wanted to give my car salesman Mohammed an excellent review for his work and dedication. He made the process very simple and got me a great price on my Dodge Durango this past weekend. Overall staff at the dealership were kind and professional very friendly. Mohammed had my vehicle delivered at specific time he stated. Excellent work Mohammed. He's the go to person for vehicle purchases read more

i have a Jeep JKU which I haven't driven in a month and the battery was bad and I kept having to jump my car. I spoke to someone by the name of Omar in the service department and he said bring it in and I'll take care of it. When I spoke to him the following day he quoted me $982 for a Mopar battery and labor ($250/hr Labor cost). I know batteries with labor is about $300+. He asked if I knew where the battery is and continued to tell me it's a lot of work and thats the battery is by the wheel well. This is crazy talk, what battery would be by the wheel well? I went there picked up my truck and still had to pay $250 "Diagnostic Fee." If anyone ever needs work on their Jeep go to Sal's Auto in EastChester. I paid $357 for everything and they were done in 20 mins. That was enough time to get a bagel and cream cheese across the street and bu The time I finished my bagel they were done. I was out of there in 25mins. Sal's Auto # 914-472-4323. They certainly have my business read more

Central Avenue Chrysler Jeep Dodge Ram - $250/hour Labor cost - Car Dealers Near Me - Yonkers, New York

I downloaded yelp just to leave this review. this dealership is the ABSOLUTE WORDT. as a "valued customer" for years and years they could care less about you about your situation and the people that work there disgraceful. i ended up doing business with a dealership in NJ not only did they do right by me when it came to negotiations but they treated me like a PERSON unlike Yonkers read more

The absolute worst service experience of my life. The manager of the service department named JACK was so rude, dismissive and disrespectful to me. Not even an apology when they made the mistake. Instead he accused me of lying about having received a call telling me to bro g the car in due to a factory recall. Then he told me no one from his dealership made that call to me. I went back with the voicemail and he continued to argue and disrespect me in front of everyone. The owner doesn't care. I sent a complaint to JEEP corporate. Hopefully they can help. Do not buy or service your vehicle with this deplorable business. ESPECIALLY if you're a woman. read more

I've come here for the service center to do oil changes previously and have not had issues, however this time I was disgusted by their service. I was due for an inspection and upon giving my car and checking in with the man at the front, I was met with a disgusting attitude. A middle aged man being sassy is not what I was expecting coming into this dealership but I needed this inspection and decided to continue. Upon dropping it off, 20 minutes later I was called by this same man and with attitude was told I failed inspection due to all four tires needing replacement even though I had just replaced two of them last month. I immediately declined their service, came to pick my car up where funnily enough I passed inspection elsewhere with no issue. This dealership is a scam and as a woman I would never come back here again. read more

Buyer Beware! Re: Central Avenue Chrysler Jeep Dodge Ram in Yonkers, NY! Do not buy from this dealership! Sales Consultant, Chris Bambace, and Sales Finance Manager, Joel Nunez are liars! They told me they would pay off my lease for a Dodge RAM 1500 truck I was trading in. The deal was that Central Ave would pay off my old lease by rolling those payments into my new lease payments on another truck I was purchasing from them. Though I was over my miles on my old RAM, the cost would be included in my new RAM lease payments. After signing, I get a notice that Central Ave had not paid off my lease and I am now responsible for the outstanding balance left on the old truck as well as payments on the lease of the new truck. I have been dealing with this for months. Despite my repeated attempts to resolve this problem, I am being ignored. All I'm asking them to do is honor all that they promised during the sale. Their fraudulence is screwing with my credit and causing me undue stress. Unfortunately, I did not check Central Ave reviews until after I had purchased a new truck with them. Apparently, I'm not the first customer they have done this to. They manage to stay in business by telling lies to get the sale, while intentionally robbing customers of their hard-earned money. They have 122 one-star reviews out of 194 total reviews on Yelp. If I could give this dealership a 0, I would read more

Rip off , 5 k in repairs for sane issues to occur 3 days after said repairs .. got tickets on my car while they had it , running thru tolls in NJ , business is in Yonkers ny . Was advised part was on back order and was going to arrive in April , never received a call , and have been calling for months getting the run around read more

I brought my car in to be serviced. After about a week in the shop they called me saying a loaner had just been returned and I could pick it up if I wanted to. After two days of driving the loaner they provided, I went to put something in the drivers side door cup holder, and saw a small plastic bag filled with a pink powder substance (resembling drugs). I immediately called Jaira (the employee who gave me the loaner) and reported it to her, along with sending a photo. She said "omg that's crazy" and said she would tell her manager the next day. Two days later I picked my car up and requested to speak with a manager, Jaira said there was no manager available. Andrew (a manager) then asked what was going on. He had nothing to say. They told me my car was ready, and when I got in, I saw they left a box full of random car parts in my back seat. Andrew called me after leaving, and told me he was going to call me on Monday with an offer before I decided to report the dealership to corporate. I never got a call on Monday, so I found another managers contact information on Google named Johnathan. I emailed him regarding what happened. He called me and his first response was "Did you return the box of parts?" As if that was the main issue at hand, not the fact that they provided a loaner car that had a bag of drugs in it. He went on to tell me that I had no proof there was drugs in the bag because I didn't test it. This place is a joke and has no regard for customers or the services they are providing. I didn't want to get anything out of them but for them to actually take the situation serious and take accountability for their negligence. Not a single person there cared about the fact that they not only exposed me to an illegal substance, but also could have put me in legal jeopardy. If you want to risk getting charged with possession of drugs that you didn't even know you were possessing, this is the dealership for you. read more

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We were looking for a particular car and salesman Chris Bambace found my family the perfect car. I can't thank Chris enough for his assistance. Central Avenue Chrysler knows how to treat their customers! read more

What a difference!!! After my bad experience at 46 Chrysler in little falls , I decided to keep driving to Yonkers , like I am doing for years . Like always , the best , and the only honest Chrysler dealer I ever dealt with . Problem fixed right away , almost no wait. I will never use another dealer again . Even if you buy your car somewhere else , take it to Yonkers for service , you be happy you did . Thank you for a great experience again ! read more

Drop off for a headlight replacement that was supposed to take two hours a week later find out the won't start. They burned out the computer two months later and four attempts. They have not been able to find a replacement part and despite asking for owner to reach out so that we can get this resolved after the inconvenience of not having a car for the holiday season, I have yet to hear from anyone. they totaled it and now I can't get in contact with anyone who can make a financial decision over there. read more

Central Avenue Chrysler Jeep Dodge Ram - Brainless. - Car Dealers Near Me - Yonkers, New York

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Do not patronize this dealership. It should not take a year to resolve an issue if it's an easy fix. My check engine light has had to be serviced several times due to their incompetence and immoral behavior. They are a bunch of crooks that will try to sell you services every time you come in for an issue. The communication is lacking and they give you the run around. read more

My jeep has a battery recall. I call service dept on 1/29 for an appointment. The earliest appointment available is 2/12 at 7:30am. I ask if I can go in as a walk in. The answer is no. I'm told the recall can take time and they can offer me a shuttle to take me home so I don't have to wait. Cool. I get there around 6:45am on 2/12 I'm the 3rd car online. I get inside and the woman says "there's no parts available for this recall. Jeep hasn't release them yet". Cool- WHY WHEN I CALLED FOR THE RECALL WAS THIS NOT SAID. WHY MAKE AN APPT FOR PIECES YOU DONT HAVE. I HATE THIS PLACE. How can people be so inconsiderate? No apology. No "oh my mistake" nothing! I cannot wait for my lease to be over. read more

This place sold me a brand new SUV that had electrical issues, and refused to help me when it couldn't make it home from the lot. I leased a brand new 2023 Jeep Grand Cherokee from this dealership. Moe, one of the sales guys on the floor, sold me the car. While driving the car home, the sound system suddenly shut off, and the dash said it was in "power saving mode". 10 miles later and the truck just died. I got a jump, and it died again in 30 seconds. Tried again 3 times, and the thing is dead as a rock. Texted and called "Moe", he ignored my texts, and when I finally got him on the phone he was like "I don't know you can pay to tow it back here". Dude wouldn't lift a finger after me buying a $50k car from him. These aren't good people at this place. Look elsewhere if you want a trustworthy dealership. read more

Replying to: JONATHAN GRANT, PRINCIPAL OWNER, CENTRAL AVE JEEP in YONKERS, NY: Your reply is nothing more than a fake attempt to try show that you & your dealership cares about its customers. Unfortunately, you & your dealership does NOT care about it customers & that starts from the top with YOU. Your reply proves my point that you & GM, JIM IMGENITO, do NOT care about your customers You replied that your records show I have not been there in 2 years. - If you read my review & found me in the system that easily, you clearly have my contact info. - How come you did NOT just reach out to me & try to resolve this, instead of asking me to call the general number, to call you, AGAIN? The reasons I have not been there in a long time are well documented: - YOU did NOT return my phone calls. Your assistant assured me that my messages were given to you. - My emails & letters to you also went unanswered. - GM, JIM INGENITO, literally turned his back & walked away from me & my issues with the dealership, while I was talking to him, IN PERSON (before the pandemic). - All the other issues are previously listed on Yelp, DealerRater, Google & elsewhere JONATHAN, when you want to resolve this & win me back as a customer of your dealership, please schedule a call with me at a time of our mutual convenience. REMEMBER: I AM THE CUSTOMER. I take my business & my money to places that value me as a customer & treat me well, things you & your dealership NEVER did. Also, many people have had the same terrible experiences I have had, with YOU, JIM INGENITO, THE SERVICE DEPT & OMAR, before me & after me. That shows you do NOT care because the SAME issues keep happening. When you take the initiative to reach out to me, that will show me & the others that are following this WORLDWIDE, that you care about your customers. The ball is in your court. * Also, since you have my records please OPT ME OUT from all communications from your dealership: EMAIL, PHONE, REGULAR MAIL, TEXT, ALL OF IT * PLEASE CEASE & DESIST ALL SOLICITATIONS * PLEASE HAVE THE FOLKS IN HICKORY KNOCK IT OFF * I NEVER OPTED IN TO THAT read more

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if i could give a 0 I would i go to look to purchase a car 1. sales man didnt know what hes talking about points at a car and completely gets the model wrong then i ask nicely for someone else he said its me or you can leave then i try looking on my own and he brings his co workers over and starts mocking me while im looking then while im leaving he starts arguing with me terrible customer service and terrible knowledge of cars hire better people read more

My wife and I have been Jeep customers at this dealership for 24 years. In general, we have been happy with our cars and service. Jimmy in particular is great to work with. Unfortunately, the past week has been a nightmare. A few weeks back we noticed oil stains on our driveway. We had many cars in our drive way the past few weeks, so it didn't occur to us that our Jeep would be leaking. We were not due for a change, and the car read that we had sufficient oil. Last week the engine started sounding horrible. We came to the conclusion it could be related to the oil stains. Then the check engine light came on. We left three messages over the course of a week explaining how bad the car is, and nobody called back. We finally felt we had no choice but to have a local mechanic look at it. No work was done, just a look under the car. As it turns out, it look like something went wrong the last time they performed an oil change at Jeep and it was bone dry. We finally got someone on the phone today stating it was an emergency. We asked for a tow since the car sounds like it's going to blow up. They insisted that we drive it in, despite the danger to the car and us. I am very disappointed to write this review. We love Jeep products, but costumer service is severely lacking. I hope no permanent damage was done to our Wrangler, and if so, I hope Central Ave will do the right thing. read more

I made an appointment for my Jeep for service. Before I originally made the appointment I was told on the phone it was $250 just to diagnose the vehicle. When I arrive, the lady tells me I have to pay $500 off rip because the vehicle needs frion and they do not use anything from outside. How do you even know it needs Frion if you haven't checked the vehicle? Of course these people make their commission from what you purchase so they're going to try anything to crack you. I called the service department in Elmsford & explained the situation. The guy from Elmsford said theres no way of knowing the vehicle needs frion without an actual diagnosis which makes sense & they will charge the diagnostic price & inform you of the issue & additional charges before proceeding. Central ave trying to charge people extra without even checking the car & what the issue is. Tasca is known for their honesty. Go to Elmsford instead! Do better! read more

This is the place that defines everyone's perception of a sleezy car dealership. The people, the atmosphere all reek of dishonesty and desperation. The lobby is a bullpen of selling chaos. In the two visits I had, I couldn't help but recall the famous Alec Baldwin scene in Glengerry Glen Ross. These people epitomize the 'ABC' mantra. Always Be Closing. The place is uncomfortably archaic and quickly becoming a relic in a world of online buying options. If you're looking for a good time, you can get a better experience having a root canal. read more

Don't walk but rather run from this dealer. I purchased a "certified pre owned" Jeep from here and less than a year into owning it I got a check engine light and a start/stop malfunction light. I scheduled for service and got my car back after having it checked out by the dealer. Lights came back on and took the car back. I paid $100 deductible for something to be changed that should have taken care of my issue...it didn't! Took my car back for a 3rd time when they decided to "recharge" the battery that operated the start/stop function. This time I opted to wait because they "don't provide loaners due to COVID". Let me mention that I bought the car during COVID but COVID must not be a issue when selling cars lmao. Took the car home and continued to have the same issue. I took my car back on a Thursday and got a call back the following Wednesday to come get the car while they order a new engine. Mind you...I was without a car for almost a week at this point. So while driving my car the car broke down on me (luckily not on the highway) and I had to have it towed back to the dealer. Again I am told no loaner through them due to COVID. My Mopar warranty would only cover a 5 day loaner. Once the 5 days were up I contacted corporate and corporate contacted the dealer and guess what? They were going to give me a loaner! So I pick up said loaner and besides it being dirty in the inside I also found paperwork for 2 previous customers who had the same loaner in August and December. I thought they don't do loaners due to COVID? so after about 2ish weeks I get a call back that my car is finally ready and as I am about to drive off I notice damage to my driver side doors that I knew was not there previously(the more visible damage was touched up with paint). I mentioned said damage to Ralph (who was the person I had been dealing with all along) he comes out to tell the the cover up paint looks old. I had valet search for picture of my car where it was visible that the damage was not there previously. He told me to call and ask to speak to Jack. The following morning Ralph calls me and tells me that if I gave them a good survey Jack would probably have my doors taken care of. I asked if it was a guarantee and he said no but that if I gave a bad survey he definitely would not fix it. Again he tells me the paint on the door looks old ( my car is white) so I responded that the paint they are using is sh*tty then. He then got offended and told me he didn't give a sh*t what I put on the survey. I later contacted Jack and provided him with pictures. Jack agreed to send my car to their body shop to have it fixed and that they would provide me with a loaner while the car was being taken care of(and I didn't even have to beg for a loaner this time ). I also let Jack know that there was a rattling noise from underneath ever since I got the car back. Finally got a call back as soon as my car was returned and they confirmed something was left loose on the bottom and that's why I heard the noise. I visually inspected the car and could finally say I left happy after the 6th time in like a 6 week time span. If you have to go there try to avoid being helped by Ralph unless you like getting played for a idiot or was it because I'm a woman? Thankfully I did not have to run into him the other 3 times I went back. This dealer will turn driving your "dream car" into your car worst nightmare. I do however want to thank Jack for taking responsibility. Ps- my husband drives a 2021 Dodge Ram and recently had it serviced at White Plains Jeep Dodge Chrysler and when I picked it up I asked if they do loaners and guess what? They do ! read more

Central Avenue Chrysler Jeep Dodge Ram - Check out that cover up - Car Dealers Near Me - Yonkers, New York

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Just want to share a GREAT experience I had there. I own a 2002 Jeep Grand Cherokee that would not hot-start. I took it to 2 mechanics I've used for a long time and then to a new place close to where I live, then on June 3rd I took it to this Jeep Dealer on Central Ave, Yonkers, NY as a last resort, because of Dealer Labor Rates. The first 3 mechanics could not find the issue and the Jeep Dealer in Yonkers told me that I needed a new engine! They need to retrain their mechanics! I had specifically told them that I've driven it to various places and sometimes to work as long as it was sitting for more than 30-50 minutes it would start right up and drive with no problems. So, it does not need a new engine. Then I took it to another mechanic close to me on McLean Ave and Bingo! They found the problem and replaced my radiator also (a different issue)! I was so sure that the staff at this Yonkers Jeep Dealer would find the solution even if it cost me a pretty penny. So I ended up paying $381.00 for the 2 diagnostics (the Hot No Start issue & a radiator leak), but I do not recommend this Dealer to anyone. Either they wanted to scam me for a new engine or they obviously do not know what they are doing as mechanics and technicians. They cannot be trusted! read more

Central Avenue Chrysler Jeep Dodge Ram - A Jeep Dealer in Yonkers could not find the issue!!! They said I needed a new engine after I told them I've been driving it like that. - Car Dealers Near Me - Yonkers, New York

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Save your self the headache! I leased my car from Central Jeep in 2019 (5 year lease). I have taken the car to them each time for service. On September 7, 2023 I heard a noise while driving. I got scared and took it to a local mechanic in Ossining, NY on the same day. Their diagnostic was rear differential. They suggested I call Jeep because the car was relatively new. I immediately called Jeep Corporate. And it was confirmed to me that the rear differential was covered under powertrain warranty. Jeep Corporate opened a case and told me to go to Central Jeep for a diagnostic. I called Central Jeep and was able to get an appointment for September 26, 2023. I did not get updates until day three. On day three, Central Ave told me they would not cover cost and said it was due to poor maintenance and size of my tires. Today, September 29 Omar from Central Jeep said, the rear differential will be covered. However, I need to pay for transmission and all wheel drive service. At the moment I wanted the rear differential fixed, but was told that would not happen without the other things he mentioned. The mechanic shop who first diagnosed the car said it was the rear differential. I have proof. And Jeep Central is now telling me it is tire, poor maintenance, and transmission, etc. Central Jeep has serviced my car since I left the lot in 2019. To me all of it sounds fraudulent. First nothing would be covered, until I fought and told them I had a case number with Jeep Corporate. Then, I was told it would be covered but I have to pay for a transmission and all wheel drive. I do not trust them. I believe they are taking advantage. Do not go to Central Jeep. Save your self the headache! read more

I brought in my 13 Wrangler for a funny noise. I was quoted $7,900.00 plus tax for the repair. The rep who helped me was very short, didn't make eye contact and had very delayed responses. I felt uneasy about the very long list he told me were included in the repair. (I will attach a photo) I paid the $300 diagnostic fee and then went to a mechanic who said only two bolts rusted and what is what was causing the noise. A simple weld would fix this. I was told by the mechanic the undercarriage of the wrangler has normal wear and tear but nothing needs immediate replacing. I felt deceived by the dealership. They added lots of things that the mechanic checked and said did not need repair. I'm not sure if they need to make up for funds lost during the pandemic, but that's no way to gain life-long customers. When looking at the photo of the items listed, please note: My cat converters are fine, so is the Y pipe, gasket and breaks. (I also don't know how they can charge NINE hours for labor prior to the work being done. Shouldn't this charge have been added after the work was performed?) UPDATE: Less than 18 hours ago I posted my review and today I got a call from Jack. He wanted to talk about my review and get more information. We discussed how dealerships must bring vehicles up to code according to the standard of JCDR. I understood his point of view but stressed to him my main issue was that I didn't feel welcomed or that I was a person coming to them for help. I explained to him from a customers point of view we just want to speak to a person who will help guide us to make the right decision for us financially and keep the safety of the vehicle as priority. I explained to Jack that the 2nd opinion I received said, two bolts were rusted which caused the exhaust pipe to allow air to escape, causing the sound I heard. This pipe didn't make my Wrangler "Un-driveable" as I was told it was, it's just noisy and terrible for the planet. A simple welding job was the solution. When I walked in, I asked to please quote me, "What is the cheapest way to bring the Jeep to a safe state?" Having breaks and oil added to the tab were additional things which I do not need. I had a tune up within the last year, my break pads were also replaced by Mavis (yes, they squeak in certain temperatures Bc of the moisture in the air) within the last 18 months. So I stressed to Jack there was a lack of humanity in the interaction between Umar and I. He didn't do as I asked with my vehicle, he attempted to have everything replaced (according to JCDR code) but he could have answered my question honestly when I asked if there was a hole to be repaired. He could have told me what they found and then added on all the additional charges the dealership felt I needed. In the end, Jack shared his experience with me regarding using dealerships VS a mechanic and we discussed the pros and cons. Jack was communicative and made me feel like I was person. He volunteered to refund me the standard $300.00, plus tax, diagnostic fee the dealership charged. This was such a kind act and gesture that I began crying. I apologized for my reaction but felt to overwhelmed with joy because I am currently writing this review from a hospital bed. I've been admitted due to kidney failure associated with Lupus and I have not been able to work the past two years. The refund he is returning to me is a tremendous help and much appreciated. Thank you very much, Jack. I will add a star to the review for your kind gesture. read more

Central Avenue Chrysler Jeep Dodge Ram - This is the text I received from the dealer. - Car Dealers Near Me - Yonkers, New York

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Brought a 2020 jeep wrangler here to have the battery replaced this week just got handed a bill for over $2000 (more than $1250 was labor) We filed complaints directly with Chrysler about this dealer. The service department here tricks and traps customers into paying outrageous rates for unnecessary maintenance. Most recently they claimed jeeps can "only use fluids sold by the dealer" and forced us to pay for the removal of manufacturer approved front / rear diff fluid from Valvoline, and said any fluids not purchased directly from the dealer will do permanent damage to the vehicle. Their own mechanics confirmed this is not true. read more

My first time here, called in 2 weeks prior to schedule an appointment for recall and minor service that's still under warranty. Indian guy at the service desk has absolutely no customer services skills, started talking down to me before I said anything. When ask will the service still be under warranty, he continued to talk down to me again like I should know how they handle warranty, service, etc. All his coworkers around him realizing his hostility give some side eye but didn't say a word. I then politely asked to have my appointment canceled and walked out. Will never recommend this business to any of my friends or family if this is the way people are treated. read more

So, I gave them yet again another chance... only because I didn't feel like driving all the way to White Plaines Jeep (I'm sitting in WP Jeep as I write this). So I drove to Central Ave Jeep because they claim to have an express service oil change, to me that means show up and we will change your oil, like Jiffy Lube... apparently you need an appointment. FAIL... I then drove to White Plaines Jeep, with out an appointment and im getting my oil changed... wow what a concept! Central Avenue Jeep has not learned how to treat a customer, this car goes back in September and I will most likely NOT get a Jeep, the ability to service it is just more time consuming then it should be. I see a GMC or FORD Bronco in my future. read more

Best service great deals very attentive sales & service staff . Great selection on all models read more

Just the best ! Got my 3rd Jeep today : ) Thank You to my go to sales dood Leif and Steve (Finance), and the rest of the all star sales team ! Thank u u r da best ! read more

Jimmy I has helped me through every car lease and purchase I needed. He is incredibly helpful and so is his staff. They helped me with payments during a financially hard time in my life. 10000/10 would recommend. The service department is also incredible. read more

STAY AWAY! This place is the reason car dealerships have a bad name. An absolute joke. If zero stars were an option, they would get none. Get a text from their internet person Michelle, awesome conversation. Says they have on the lot the Jeep I want. I say great. Sends me link to car with price reflecting current national rebates. Says better to negotiate final price in person. Go to dealer a couple hours later. Test drive car like it. Say what are FINAL numbers. Their finance guy comes over, decent guy, but car guy. Gives me the song and dance about interest rates and warranty's and says I'll call you tomorrow with numbers? Sounds good to me I said Finance guy leaves, sales guy Leif, says "so what is stopping you from buying tonight? I said, "Ummmmm, you haven't given me numbers?" He says wait a minute. Comes back and says this is the price of the car...I said ok, but that's the sticker price, what's the final price with National and other rebates, including the national employee price currently being offered and which was cited in the quote I got from their internet person and what's posted on their website...he leans back in his chair and yells over the "manager" and says "are we offering employee pricing on this?" Guy yells back, No! I said what? You didn't tell me that when we spoke before. His response "you didn't ask" I said your internet person said it was x price and you are saying it's 6k more, sticker??? He says, well, "it's one of a kind!" (Which it's not) I said thanks for wasting my time and walked out. The moron said, "at least you got to test drive it"' I turned around and said "I could have done that at any dealership. On way back I send him a link to the price quote I got from their internet person earlier in the day AND THE LINK TO THEIR WEBSITE which has the same price! He says, "my manger told you our price." I said you guys are a joke. His response "let me check with gm tomorrow". My response "don't bother" Total sleeze. Filthy, dirty dealership. Dishonest sales approach. Service guys working on their own cars in service area as it was post close. Very odd. Not professional. STAY AWAY. It's disgusting and the team there are typical car dealer slime balls!!!! UPDATE: Interesting that their President's reply (over a week late) doesn't address the fact that THEIR OWN website quoted a price $6K lower and INCLUDED national employee pricing and other discounts. Classic bait and switch. STAY AWAY FROM THIS DEALERSHIP. All the negative reviews on YELP AND The Dealer review sites can't be wrong. What's pathetic, and just bad business, is these negative reviews go back years and you see the same "boiler plate" response from their president. (FYI; It's not "one of a kind" and it's a 2020, if it were, it would have been sold already. RUN! read more

Piece of crap service!!!! They are useless, unprofessional and rude!!! Bunch of crooks!!! They take your money and don't fix your car!!!! Costumer service is good for nothing!!!! read more

There I was, leasing a car. It was a scenario I'd seen represented so frequently in commercials and movies that I couldn't wait to experience it myself. You naturally conjure images of a sleazy salesman; the fast-talking, slick-haired swashbuckler who wants nothing more than to pull one over on you. This is what the crooked media will have you believe, anyway. As someone who owned the same car since high school, I simply never got to test these infamous waters. After many warnings from friends and family about car dealers, I walked into Central Avenue Chrysler Jeep Dodge Ram like a soldier marching into battle. Jaw stiff, teeth clenched, muscles bulging out of my plaid shirt, looking rather handsome no doubt. My expectations were subverted almost immediately. In came Steven, the Jeep salesman in charge of handling my rigid presence. His demeanor was calm, smooth, and comforting; really the ideal disposition for this situation. Together, we worked through my dreams and desires, some of which were apparently unusual (chief blue Jeeps are rare, apparently). As a negotiator, Steven makes it feel like you're working together rather than against each other, a truly key skill in this field. He made sure we communicated during my visit to a rival dealership and we found a solid middle-ground between possible lease rates. Compared to the other Jeep dealership, Central Ave is saintly; the charlatans that comprise their competition are a squirrelly bunch and I looked forward to returning to Yonkers after I looked around. The owner of the dealership and several employees unrelated to my transaction asked if I needed anything, how I was doing, and what I hope to accomplish in this fragile time bomb we call life. The team of salespeople here have a sitcom-esque dynamic, so much so that I think my next film might have to be about a Jeep dealership. After agreeing on a rate, Steven escorted me to Noah, a former salesman turned honcho in charge of finances. I love this guy, he's a straight shooter and an extremely hard-working lynchpin of the team. He had some incredible interactions with other salespeople who dipped in and out of his office, including various solid high fives and fraternal ribbing. After working through the financials and the initial day of figuring things out, Steven made sure I could reach him any time via text or call. When you're plugging along through the process and several variables are at play, being able to ask questions and keep updated like that is huge for peace of mind. There are a lot of really tough reviews on this Yelp page that could turn anyone off to this place, but this one is a beacon of light to consider. I can't speak to anyone else's experiences, but car buying is clearly a stressful ordeal that sets a lot of people off. I, for one, am very pleased with my experience at Central Ave and look forward to continuing our harmonious relationship through my 3 year lease and beyond. read more

Central Avenue Chrysler Jeep Dodge Ram - Not only do I love my new Jeep Wrangler, I'm also *in* love with it. - Car Dealers Near Me - Yonkers, New York

Michael Varicka is one of the good ones in the service department. Always been a nice, up front, and cordial employee, but Im not paying almost 600 bucks for rear rotors and break pads changes and why do I need to flush my transfer case already on a 2014 JGC vehicle with 45k miles lol. Save yourselves some bread and find a trusted local mechanic who wont abuse your wallet and also learn how to do filter/battery changes on your own, or at least have an Autozone worker help you. BRUH $100+ for a cabin filter replacement, yeah ok. Just do it yourself folks. read more

Previous YELP reviews regarding finance manager and a request to call Jonathan have gone unanswered. Several messages have been left for him. He has not returned my calls. read more

After the end of my 2021 Jeep Cherokee lease in May 2024 I bought off the vehicle. I financed the buy off, never received appropriated documents, the dealership claimed the title got lost already at the beginning of the lease, 3 1/2 years ago because it had been send to the wrong bank somewhere in Texas. In July I moved from NY to NJ, therefore had to change my car insurance to my new NJ address and intended to transfer the registration immediately to NJ which I couldn't because the dealership could not provide me with the necessary documents. The NY DMV threatened to suspend my registration and drivers license because I had no valid NY state insurance anymore. After hundreds of attempts to reach a responsible person at the dealership and the financing bank Viviana Trivino (she works in the title department) called me explaining the situation and promising to take care of it to solve the issue. That was in August. Shortly before the deadline of the DMV I drove an hour and a half from NJ to the dealership to turn the car in and cancel the buy off contract, because the dealership failed to fulfill its obligations. On that day I was able to talk to the sales manager Andrew for the first time (I left him multiple voice mails, he never responded), he offered to issue a temporary registration expiring 10/23. Today is 10/22, since 10/15 I reminded Viviana Trivino that an extension of the temporary registration needs to be done if the necessary title documents have not been received by then. She promised on 10/15 that she would FedEx them to me in due time, just today she responded that they would be in transit. She could not provide me with any additional information (tracking number, etc.), I assume that she lied to me and did not take care of the issue at all. Tomorrow I'll drive again to the dealership, this time I'll leave the car, I have prepared a document that needs to be signed by the dealership proving that I turned in the vehicle in and in addition I will call Yonkers police to be present as a witness. I will subsequently cancel future payments with the financing bank and engage a lawyer to get reimbursed for all disadvantages I had during this nightmare. read more

SERVICE DEPARTMENT FRAUD ! SPECIFICALLY OMAR Have had my vehicle for about 4 years now and a leak on the drivers side for about 3. Had the weather strip replaced once about a year after purchase later on driver side is leaking. Bring it in they tell me no signs of a leak well that funny because I have a puddle in my car each time it rains. Keep in mind my vehicle is under warranty during this time few months go by I can't take the darn leak see another day bring it to another shop they say its clear as day its the weather strip. I hold off from repairing it in hope that the service department will now acknowledge what they didn't before. Story gets really funny once they confirm its the weather strip they want to pay out of pocket or get another $1700 of service so that they can work with me on the weather strip. OMAR should be terminated for extorting your customers. read more

I've been coming here for years and normally I'll deal with Alex. Hes always been good but he wasn't in today. Everyone beware Omar is back. The most condescending person I've ever met. The way he spoke to my wife when she was there and me over the phone makes me not even want to go back. read more