Shawn and his team assisted with a major decluttering project and could not have been more…read morethorough, helpful and professional. They were a pleasure to work with, left things ship-shape and clean, and meeting a former New Englander was a nice bonus. Recommended.

Highly recommended! Shawn was professional, on time, and forthcoming with information that I did…read morenot receive from other vendors. We discussed the services I was requiring, and he was on it once we agreed on the price. Information, efficiency, and turnaround were impeccable. It made my job so much easier, and the work was exceptional! Thank you, Shawn! I highly recommend his services.

Sonny and his team supported me in every step of the job, provided timely follow ups with Public…read moreAdjusters and explained the following steps; They provided quality results and continued support. Sonny himself is a solid business owner who took matters into his hands when insurance was not coordinating (of course we all know insurances are big scams, and so was Progressive). Thank you Sonny for your support, professionalism, and care. Much appreciated.

I had called 3 other roofing companies, all said it would be 2 months before they could come out…read morejust to take a look. Water was dripping into my house, and I couldn't bear the thought of keeping a bucket on the floor until 2022! Lane showed up that same afternoon, took pictures, told me what to tell my insurance company, and got the ball rolling. They replaced my entire roof flawlessly in about 6 hours, and the only way you could tell they'd done anything was that the roof looked better. They left the yard in a better state than when they arrived, and there wasn't a nail, shingle, or a speck of dust when they left. A fast, thorough, professional job. I have several rental properties around Austin, and you can bet I'll be using Lane's crew for any work that arises.

We appreciated the professional workmanship and promptness. It was a challenging job and they…read moredelivered.

Excellent Service and a Great roof installed. They installed a new roof and re-decked the whole…read moreroof on my 55-year-old house. They were great help with the insurance. They were very responsive and kept us updated while navigating the insurance road. They worked with us on getting us a great product. VERY Satisfied.

Austin Hi-Tech is awesome to work with and I'm glad my insurance company referred this company to…read morerepair the water damage from the broken pipes and sewage backup. This entire team works fast and really enjoy taking care of their customers as if they're family. My hats off to the entire mitigation, contents, and reconstruction teams of Chase Stephenson, Laura Mora, and Tanner Lane who really knew how to make a stressful experience not as stressful.

I worked with Austin Hi-Tech from the mitigation to the restoration portion of the job for a…read moreduration of 3 months. Chase and his team initially answered the phone and came to our house following multiple water slab pipe leaks (cold and hot lines) in our kitchen and living room area. He helped us with mitigation was super nice, easy to deal with, and fully understood that me and my family were going through a lot of stress at the time. They sectioned off the area that needed to be dried out and ensure all the dehumidifiers, blowers and purifier units were placed inside this area to help control the heat in an area without any AC vents. This made a huge difference for us since it allowed us to continue to live in our home while going through this painful and lengthy process and still have full use of our kitchen sink throughout the entire 3 month process. We also decided to use them for the restoration portion of the job which we didn't have to do. That's when we worked with Andrew and Tanner as well as Rodrigo and Nelson. They had a lot of work to do including replacing all of our kitchen cabinets, doing lots of dry wall repairs throughout the home, add insulation inside walls, plus much more. They worked with our schedule throughout the entire process and kept us up to date with texts and emails so we always knew what was happening at any given point. Mostly, they were professional, always punctual, fully knowledgeable and patient with us. We would highly recommended them.

Megan Kennedy was really kind and helpful in communicating the status of a recent mold remediation…read moreproject. She went above and beyond by reading the details of the protocol document and scheduling the clearance phase of the project for an out of town consultant. Great Job and Successful project!!!

Glen from Serve Pro arrived within less than an hour of our calling to notify them of a leak we had…read morewhich soaked the master bath, master closet, master bedroom and adjoining study, ruining our new engineered wood floors. Shawn came out day two and helped make sure everything was under control and by the end of the week they had removed our bathroom vanity, two feet of drywall in the affected areas, and the wood "judges paneling" throughout the study and dried everything out plus treated to prevent mold. Everything was ready for our contractor to come and rebuild the damaged areas and replace the floors. This is the third time I have used Serve Pro and they are the best in the business.

I hired AP savings for a one-time cleaning they were extremely friendly and made sure that they…read morewere on time did it check back with me and the house has never looked better I am now using them once a month thank you . And I'm telling my friends

First time Airbnb customer and this was a great experience, everything went smoothly! Our cleaner,…read moreAndrea was super friendly. I immediately felt comfortable with her. Great communication, attentive to my needs and very thorough. I will definitely use services again and request Andrea. Thanks for the excellent service!

These guys are great! Instead of selling me on an expensive package, they let me know my damage…read morewasn't too bad and gave me free advice to fix it! I will definitely call them back and trust them if I have any other water damage.

TLDR: Though we had no issue with the quality of Austin Flood & Fire's work, we had multiple…read moreegregious billing issues, to the point that it's difficult to believe they weren't intentionally trying to overcharge us. 1. Austin Flood & Fire responded to our call on a Wednesday night to begin drying our house out after a flood. On Thursday morning, Alex Zimmer put together a complete quote for the full remediation. We found the quote high, and got a second quote from another provider. On Friday morning, we called Alex to let him know that we were going with the other company because of cost (paying out of pocket). Alex stated that the other company was not going to be as thorough, and convinced us to reconsider, offering to work on getting his quote down. He met us in the middle and offered to start the next day (Saturday). We agreed to go with AF&F and asked for the updated quote in writing. We repeatedly called and texted Alex throughout the day on Friday for the updated quote, which he assured he would get to us. Eventually, it was close of business on Friday and we had to cancel our other company (slated for Monday). Finally, AF&F sent the updated quote at 8 pm on Friday, for only $1k less than the original quote and roughly $5k more than the price discussed. Alex admitted this was AF&F's mistake, but was unwilling to honor our verbal agreement. Considering it was now Friday night and we were urgently seeking to remediate, we felt trapped and chose to go with AF&F and hope for the best. We did ask to speak to the owner, Robin, before we proceeded, who assured us they would do everything to keep the costs down, and that the quote was the "not to exceed" number and may be less. We felt somewhat better and chalked it up to a miscommunication. 2. A few days later, we received an invoice for 20% of the total quote. We had already paid a deposit on Wednesday which was not reflected in any of our new documents. We contacted AF&F to remind them of this, and at first, our project manager, Danielle, said it would be taken off "at the end" without further explanation. Given the upfront billing issue, we did not trust that this would occur. They did eventually make this right, but it felt like clear dishonesty and/or incompetence to have two billing issues at the outset. 3. As the work started in earnest, the team was prompt and did a good job. The only issue, which we flagged repeatedly to Danielle, was that certain pieces of equipment were sitting unused. She reassured us that we would only be billed for equipment used. Because the dry out hadn't taken as much equipment or as many days as the original estimate, we expected our final invoice could be less than the "not to exceed" number. Imagine our surprise when the total invoice was $700 over the "not to exceed" number! We did not approve any work outside the original scope, nor did they even seem to notice they went above the "not to exceed" number. They simply offered us a 5% "prompt payment" discount if we paid within 48 hours. We reviewed the invoice and quickly realized that they had cited 44 pieces of equipment in our 900 square foot home. This was a clear overbilling, which we pointed out. Both Danielle and Robin immediately replied to say that we were misreading the invoice and/or were incapable of doing basic arithmetic. We highlighted a specific room to point out discrepancies, and they went silent for a full day. We received an updated quote for a decreased price on Thursday morning, with a reminder of the "prompt payment" discount (now down to 24 hours with no adjustment for their mistake). Danielle admitted they had double charged us for equipment in several rooms and sent photo evidence, which we reviewed only to find additional errors. We asked for the supervisor hours to be removed as well, considering it was not included on the original estimate and we had to spend hours of our own correcting errors. We came to an agreement and paid the rest of the invoice in full by Friday. We never heard another word from Robin about any of this. Overall, we had no issue with the quality of their work. Their on-site crew were helpful and polite. However, these issues suggest incompetence or intentional overbilling. They take advantage of the fact that they're providing urgent services to people in difficult circumstances, using scare tactics and time pressure to sell. We would not recommend them under any circumstances.

Gritz did a good job cleaning, sending me photos of the property after they were finished showing…read morethat everything looked like new. They also were quick, met a demanding timeline, and adapted to some curveballs with professionalism and aplomb. They communicated well and kept me apprised of the work, because I was out of town and unable to be present for the cleaning.

Great job cleaning and they were available on very short notice. Very intentional and left my place…read morenot just clean, but well organized. Worth the slightly higher price compared to some competitors. They more than made up for it in their attention to detail, next day availability, and diligent use of nontoxic cleaning products.