Megan Kennedy was really kind and helpful in communicating the status of a recent mold remediation…read moreproject. She went above and beyond by reading the details of the protocol document and scheduling the clearance phase of the project for an out of town consultant. Great Job and Successful project!!!

Glen from Serve Pro arrived within less than an hour of our calling to notify them of a leak we had…read morewhich soaked the master bath, master closet, master bedroom and adjoining study, ruining our new engineered wood floors. Shawn came out day two and helped make sure everything was under control and by the end of the week they had removed our bathroom vanity, two feet of drywall in the affected areas, and the wood "judges paneling" throughout the study and dried everything out plus treated to prevent mold. Everything was ready for our contractor to come and rebuild the damaged areas and replace the floors. This is the third time I have used Serve Pro and they are the best in the business.

These guys are great! Instead of selling me on an expensive package, they let me know my damage…read morewasn't too bad and gave me free advice to fix it! I will definitely call them back and trust them if I have any other water damage.

TLDR: Though we had no issue with the quality of Austin Flood & Fire's work, we had multiple…read moreegregious billing issues, to the point that it's difficult to believe they weren't intentionally trying to overcharge us. 1. Austin Flood & Fire responded to our call on a Wednesday night to begin drying our house out after a flood. On Thursday morning, Alex Zimmer put together a complete quote for the full remediation. We found the quote high, and got a second quote from another provider. On Friday morning, we called Alex to let him know that we were going with the other company because of cost (paying out of pocket). Alex stated that the other company was not going to be as thorough, and convinced us to reconsider, offering to work on getting his quote down. He met us in the middle and offered to start the next day (Saturday). We agreed to go with AF&F and asked for the updated quote in writing. We repeatedly called and texted Alex throughout the day on Friday for the updated quote, which he assured he would get to us. Eventually, it was close of business on Friday and we had to cancel our other company (slated for Monday). Finally, AF&F sent the updated quote at 8 pm on Friday, for only $1k less than the original quote and roughly $5k more than the price discussed. Alex admitted this was AF&F's mistake, but was unwilling to honor our verbal agreement. Considering it was now Friday night and we were urgently seeking to remediate, we felt trapped and chose to go with AF&F and hope for the best. We did ask to speak to the owner, Robin, before we proceeded, who assured us they would do everything to keep the costs down, and that the quote was the "not to exceed" number and may be less. We felt somewhat better and chalked it up to a miscommunication. 2. A few days later, we received an invoice for 20% of the total quote. We had already paid a deposit on Wednesday which was not reflected in any of our new documents. We contacted AF&F to remind them of this, and at first, our project manager, Danielle, said it would be taken off "at the end" without further explanation. Given the upfront billing issue, we did not trust that this would occur. They did eventually make this right, but it felt like clear dishonesty and/or incompetence to have two billing issues at the outset. 3. As the work started in earnest, the team was prompt and did a good job. The only issue, which we flagged repeatedly to Danielle, was that certain pieces of equipment were sitting unused. She reassured us that we would only be billed for equipment used. Because the dry out hadn't taken as much equipment or as many days as the original estimate, we expected our final invoice could be less than the "not to exceed" number. Imagine our surprise when the total invoice was $700 over the "not to exceed" number! We did not approve any work outside the original scope, nor did they even seem to notice they went above the "not to exceed" number. They simply offered us a 5% "prompt payment" discount if we paid within 48 hours. We reviewed the invoice and quickly realized that they had cited 44 pieces of equipment in our 900 square foot home. This was a clear overbilling, which we pointed out. Both Danielle and Robin immediately replied to say that we were misreading the invoice and/or were incapable of doing basic arithmetic. We highlighted a specific room to point out discrepancies, and they went silent for a full day. We received an updated quote for a decreased price on Thursday morning, with a reminder of the "prompt payment" discount (now down to 24 hours with no adjustment for their mistake). Danielle admitted they had double charged us for equipment in several rooms and sent photo evidence, which we reviewed only to find additional errors. We asked for the supervisor hours to be removed as well, considering it was not included on the original estimate and we had to spend hours of our own correcting errors. We came to an agreement and paid the rest of the invoice in full by Friday. We never heard another word from Robin about any of this. Overall, we had no issue with the quality of their work. Their on-site crew were helpful and polite. However, these issues suggest incompetence or intentional overbilling. They take advantage of the fact that they're providing urgent services to people in difficult circumstances, using scare tactics and time pressure to sell. We would not recommend them under any circumstances.

Austin Hi-Tech is awesome to work with and I'm glad my insurance company referred this company to…read morerepair the water damage from the broken pipes and sewage backup. This entire team works fast and really enjoy taking care of their customers as if they're family. My hats off to the entire mitigation, contents, and reconstruction teams of Chase Stephenson, Laura Mora, and Tanner Lane who really knew how to make a stressful experience not as stressful.

I worked with Austin Hi-Tech from the mitigation to the restoration portion of the job for a…read moreduration of 3 months. Chase and his team initially answered the phone and came to our house following multiple water slab pipe leaks (cold and hot lines) in our kitchen and living room area. He helped us with mitigation was super nice, easy to deal with, and fully understood that me and my family were going through a lot of stress at the time. They sectioned off the area that needed to be dried out and ensure all the dehumidifiers, blowers and purifier units were placed inside this area to help control the heat in an area without any AC vents. This made a huge difference for us since it allowed us to continue to live in our home while going through this painful and lengthy process and still have full use of our kitchen sink throughout the entire 3 month process. We also decided to use them for the restoration portion of the job which we didn't have to do. That's when we worked with Andrew and Tanner as well as Rodrigo and Nelson. They had a lot of work to do including replacing all of our kitchen cabinets, doing lots of dry wall repairs throughout the home, add insulation inside walls, plus much more. They worked with our schedule throughout the entire process and kept us up to date with texts and emails so we always knew what was happening at any given point. Mostly, they were professional, always punctual, fully knowledgeable and patient with us. We would highly recommended them.

I would highly recommend Justin and Home Heroes ATX, 10 out of 10. They responded immediately to a…read morebathroom leak coming down through our floor. Justin made a quick assessment, then a thorough review to confirm the problem and fixed it same day. His explanations were super helpful and clearly has a ton of expertise, but I appreciated he also referred us to other people for follow-up work he doesn't specialize in. Pricing was clear and fair. We are very happy he was referred to us and will be our first call.

Flooding during the recent rain had brought water into the capeted bathroom and bedroom. Justin…read morecame quickly after we called, gave a very reasonable estimate, and began removing the water immediatley. , followed by installing industrial strength fans to dry the carpets. He removed baseboards very carefully to dry carpet behind them. He treated for mold and odor, and now you can't tell that any flooding happened. He was very thorough, experienced, and came when he said he would. He was very friendly and a pleasure to work with! we highly recommend him!

Yikes, our son's girlfriend is coming to visit us for the first time this weekend and our…read moreupholstery and area rug needed freshening up to say the least. We called Daniel and Alex hoping against hope they could fit us in this week and sure enough two days later we have clean fresh-smelling arm chairs and area rug. They also do tile cleaning but ours did not need that at this time. Overall we are so pleased with the responsiveness, quality of work, value for our money, and speed at which they got the job done. It feels good to support a local, veteran-owned, and small business in these days of uncertainty. Alex wore a mask the entire time and was mindful to remove his shoes so as not to bring in any dirt to our floors. Excellent work and they even set up a reminder for us in six months so we can keep the house smelling fresh. KFC

If you need your carpets or tile cleaned, call B.E. Clean Carpet & Tile! Fast, efficient,…read moreaffordable, safe and professional!

I always wanted to investigate into getting a deep cleaning for my place since I work remotely. A…read morequick hop on yelp led me to Dust Bust. I am beyond impressed with the service given. Shane was very quick in coordination and even adjusted to a time that would work best for me. Kayla, whom cleaned my place was beyond stupendous. My place looks and feels just like new, no more being ashamed of certain spots or having to constantly cover a certain area. Service: As state above Shane was very quick and accommodating. Kayla arrived to my place and asked if there any areas that I needed to focus on. I gave her what I wanted focused on and she worked immediately. I gave her permission to move any personal items such as fridge items. She not only cleaned but organized where she needed to in a pleasant presentable manner. The best part of this service though I would say is trust. I was even able to leave Kayla to her duties without worries or any risk of my place while I was gone. Granted always tread with caution for any business, but this one has my utmost respect and trust. Words don't do justice on how much I appreciated Dust Bust's service. My expectations were well exceeded and will undoubtedly do business again, especially with so many jobs in my field being remote.

Fast to respond, very straightforward pricing and great value. Would recommend them to anyone who…read moreneed their place cleaned.

Sharron and Darryl did a great job. They gave a prompt quote and scheduled immediately. They were…read moreable to remediate the growth quickly and efficiently. Highly recommend!

5 starts all the way!!…read more Sherrod was amazing! We called yesterday to see if someone could come check our condo for possible mold. He called right back to schedule a visit first thing in the morning. He was at the condo right on time and did a thorough check for mold by our oven. He was very communicative and very responsive to all my questions and concerns. I highly recommend their services! Thank you so much.

Anthony and VenCo gave me a great price. The craftsmen showed up on time and were respectful of my…read morehome. The quality of the work exceeded my expectations. The job was completed on schedule. I would not hesitate to use VenCo again. I highly recommend this outstanding company. Thank you!!

These guys are AMAZING! They're super knowledgeable and patient with me (a very not knowledgeable…read morehomeowner). They're doing a top notch job renovating my house, I never have to ask them to fix anything, because they do it right the first time. Anthony is great at communicating when crews will be over and they always shows up when expected. In addition with that all the crews who have come are friendly, capable, and very respectful of our property. I cannot get over how nice everything is turning out. Definitely hire VenCo guys, zero regrets!