Many years ago I use Burton Auto almost exclusively. The auto repair shop behind the pottery shop…read morein downtown vashon tried to strong arm me into replacing my engine for hundreds of dollars more than other places charge for engine replacement. Worried about spending that much money, I decided to get a second opinion. I went to Burton Auto and spoke to the owner. The owner of Burton Auto advised me that I did not need a new engine. I drove my vehicle for 10 more years before selling it. I didn't need car repair but I use Burton Auto for oil changes and other maintenance. A few years ago I went back to Burton auto. The owner was nowhere in sight nor was his son or daughter. They were incredibly rude. I brought the car in for repair after having extensive diagnostic testing done by a mechanic that came to my house but then got another job. My car was an old car and it needed a special relay ordered for the electrical system. I was told Burton could get this. They called me a few hours later and told me to come get my car. They said it would take a while to get the part. I went and they wanted hundreds of dollars. Nothing had been repaired. They wanted a couple of hundred of dollars to tell me that the part I already knew needed to be replaced, needed to be replaced. Another time I went in with a flat tire. One of the workers screamed swear words at me for being in his way. Washington is one of the states where auto mechanics are not required to have professional licenses. Sometimes this shows in a very bad way.

I'm so disappointed with this place. I really wanted to like it and the two people working in the…read morefront are very kind and cheerful. I've heard nothing but good things about this shop so I was really surprised when it took them 4 times to fix the power steering pump on my daughter's Subaru. They kept citing manufacturer defect as the issue for the 3 broken pumps. They were apologetic and eager to try and make it right which I appreciated. What I did not appreciate was the advice of a mechanic, who was familiar with the car, being completely discounted. (Since the car was initially unsafe to drive off island my daughter was unable to take it to her usual mechanic.) The car continued to have problems until my daughter was able to get it to her mechanic who completely fixed everything and reported that some kind of sensor had been unplugged and not plugged back in and the wrong power steering fluid had been used. Burton Auto was very apologetic and refunded my daughter the amount she had to pay to have their mistakes fixed, which I really appreciated. I decided to give them another shot with my car because they were so nice and seemed to genuinely want to help. I had my battery replaced which seemed fine except they weren't exactly sure the battery they had would work and had to call the auto parts place on island to ask. I figured they should know but appreciated them making sure. Next time I had them change my oil, check my breaks, and asked them to see if there were brighter headlights available for my car and asked about the new LED headlights. I was told they didn't know about the LED headlights but would look into it. When I picked up my car one of the wheels was totally loose and I could barely drive the car so I had to turn around only a couple hundred feet away. The headlights they put in, which I specifically asked them to only replace the headlights if something brighter was available, were about half as bright as the ones they took out. They never looked into the LED headlights like they said they would and my fog lights are now brighter than my headlights. Before I couldn't even tell if the fog lights were on except in fog. Now I practically need the fog lights on to all the time. I was charged $150 for the bulbs and replacement. I feel really frustrated and won't use their shop again. The mechanics seem to have no idea what they're doing. The employees are very nice but after hearing nothing but good things about this place I feel it's really important that consumers have honest information about the service and mechanics here.

Ibsen/MAC, a company you should not trust. I had the misfortune of dealing with this towing company…read morethis week and it was one of the worst experiences I've ever had. It's a predatory operation designed to exploit drivers with inflated, hidden fees and questionable impound practices. The follow the whims of any business in the area that claim a parking violation, but they don't treat the people they tow as real people, just a way to make a quick buck.

I had a flat tire after hours, and five other companies did not answer at all. One place finally…read morepicked up but asked for an unreasonable amount of money. This team responded right away and genuinely felt like lifesavers after a long and stressful day. They arrived in under 30 minutes, loaded the car quickly, and took me straight to the service center. Leo was incredibly polite, very careful with the car, and explained each step so I felt safe and supported. The price was also half of what another company quoted me. Excellent and reliable service. They truly saved my day.

Very cooperative and professional service. Had an issue after work was completed, and was treated…read morevery kindly and professionally. Little bit off on the communication side, but we figured it out.

They left air bubbles in the new paint they applied to my Tacoma. I pointed them out when I picked…read moreit up, they agreed there was an issue and scheduled a day for me to come back. They had my truck for two days to fix their work, they told me to pick it up, and they literally had not fixed the air bubbles.

Was on the Island for work and met Nick while I was grabbing lunch at an incredible (another…read morereview, stay tuned!) Mexican eatery. Asked him about a couple of service lights that had come on that morning while we were waiting for our meal. He was so helpful and friendly, I decided to ask if he had to give me an oil change. Though the garage was full, he pulled one rig out real quick, did my oil change and I was on the next boat. Best decision I made today. Easy decision supporting a locally owned business who supports their military. I will be back!

I've been taking my truck and car to At Your Service for at least five years now, and what a great…read moreshop it is. I usually talk to Wally who is always helpful and engaged and works to get my vehicles in and serviced. These guys are so good that there's usually a wait, but the times I had a pressing issue, they went above and beyond to work me in on an earlier time if availability arose.

Christopher was great. He was very timely and very professional. He called and updated me when he…read morewould arrive and got there on time. He was able to move my truck and loaded it up. He took it to the dealership and provided them all the needed information. Thank you.

7/26/2026 Koda was speedy, professional, nice, kind & he knew his job well. Koda had my car up & on…read morethe sled SO fast. It was impressive. Koda was also familiar with the location of my Auto Repair Shop. That was SUPER. Really terrific experience, would totally recommend Koda with R&R Star Towing.

Lovely people, good communication re scheduling and updates on arrival. Have a flatbed for towing…read moreall types of vehicles. Cost is comparable to other services.

Always quick and super helpful. An island treasure for those of us in need. Wish I had occasion…read moreother than emergencies to do business with them.

Extremely disappointing. Customer loyalty and communication are non-existent. After agreeing to…read morecomplete a basic project, then being put off for TEN MONTHS, they finally call and say they don't want to do the job. Completely unethical business practice and disrespectful in my opinion. I suggest you look elsewhere for a reputable and reliable body shop.

I've used Innovative twice to repair body damage to my car. Both times the work was done…read moreperfectly, done on time as promised and the price was great. The first repair I had done by Innovative was less than half the price quoted by a repair place in Bremerton. These folks are super!

They left my truck facing the wrong direction, and I received a ticket. I asked them to fix their…read moremistake, and they refused but offered to charge me again to turn it around. The truck was in an accident they offered to come take it to their impound so they could charge the insurance company to store it.

I was in need of getting my car moved from my house to a shop and I found rapid roadside. Very…read morehelpful and professional. Made sure to keep me updated and handled my care with extreme care. I'm very thankful for your service and if I every need towing service in the future I know who to call.