I had a wonderful experience with the team at Matsenko Auto. I have a 2021 charger scat pack with a…read morebig brake setup (400 mm two-piece rotors and 6 piston brembo brakes). For a dealer job with OEM parts, this costs around $4500 for the front pair. After doing tons of research, I decided to utilize a quality aftermarket kit. However, when I talked to the dealer, they tried to steer me away from this, and while they said they could do it with aftermarket parts, they seemed very unsure and cited issues with prior customers going this route. Another local shop told me they wouldn't be comfortable replacing just the rotors (they wanted me to bring a factory rotor/hat assembly which is honestly unnecessary if old hats are in good shape). I did not feel very confident with both shops. I reached out to Matsenko on yelp by chance and their tech, William, responded within a couple of hours and knew exactly what I was trying to do. I was honestly surprised at how knowledgeable he was with my specific brake job and decided to give them a shot. They got me in quick, and everything was done by end of next day. The brake job is excellent, there is no noise or judder, and braking action is very smooth. In addition, they did an hvac cleaning for me (i had some contamination in my evaporator core) which another shop tried, and failed, and charged me $500 for the whole ordeal. All of this was done well at a fraction of the cost at Matsenko, and I saved thousands. I am very pleased with everything, and the amount of attention to communication I received is something I rarely see these days. Everyone was also very nice and personable, from the shop owner, to the tech and to reception which is also less common these days. I drove all the way from Olympia to have this done, and when my rear brakes need a swap, I know who I'll be calling Thank you for the wonderful service everyone!

I needed some work on the rear passenger side panel. I called for an estimate and was able to get…read more it that same day. I was more than satisfied with the estimate, and I was told more work might be needed, depending on what they saw once they started working. I appreciated their honesty. I took my car in the next day, and two days later (I had been told it might take 3 to 5 days) I got it back. Not only were there are no extra charges, but the bill was less than the estimate. And what a nice surprise when I got into my car - it had been cleaned and looked a lot better than when I took it in! The people there were friendly, accommodating, and knew what they were doing. I am not an easy person to please - this was an excellent experience!

Very satisfied with customer service and quality. They took great care of my 2006 BMW X5 after a…read morecollision. They handled most conversations with my insurance company and the rental company as needed. 10/10 would recommend for value and services.

Integrity. Quality work and fairness…read more Been going for over 15 years and will keep coming because finding honest and competent isn't always easy when finding someone to work on your car. Had oil change and asked to inspect. No charge for inspection. With so many raising prices stating inflation or tariffs my costs were a mere 8 bucks more than same month last year. They were quick gave me a list with how pressing other matters were. AND let me know Nothing was immediately pressing. Find another mechanic that is that honest.

I took my car into J& J to have them look at a dent made by a hit and run . Amber set the…read moreappointment over the phone. Shelby came out to survey the damage. She brought one of the guys out to take a look at it They were so empathic and offered a solution right there on the spot. I was so thrilled I gave their technician a hug. I would recommend this company hands down for any body work you ever need on your vehicle. Their the "best" in my book. Judy M

I gave this place one star because I used to go there and get good service since Chad took over as…read moremanager and a couple of the other people I use to trust left. It's been nothing but going down hill they scammed me and my insurance company I'm sure I'm not the only one they have scammed I want ever go there again. Chad and the owner are crooks they should not be in business they will total your car in hopes that they can buy and sell chad went to my insurance company 3 times for more money until they said enough it's a total this was a 2024 car with front bumper accident that my wife really loved this car do not trust this company

Dan was amazing with my Tesla Model Y that had collision damage on the quarter panel and bumper…read more Other places gave me 5 figure estimates and 4-6 weeks to complete, Dan did it in 2 DAYS at a fraction of the cost, I ended up just paying out of pocket and not incurring the claim. I was skeptical at how the quality would be but I was wrong to fear it because my car looks brand new again thanks to Dan. He told me he's been working on cars for 40 years and will retire in a few more years, he is incredible. Dan is outstanding, so friendly and great, I cannot recommend him enough and so glad I found them (via a Facebook group recommendation). Thanks again, Dan for your excellent work and for saving me a lot of time and money, you're the best.

I got into a minor car accident recently and unfortunately had to take care of the damage myself…read more Dan was the first shop that came up in my search and am so glad that I decided to go with him. My husband used to work in the car industry and is familiar with the costs of auto body repairs, so we decided to go with Dan without getting quotes from others. As other reviews I've seen mentioned, Dan's quotes are far more competitive than other paces. He's very kind, easy to work with, honest, and very hardworking. He's a one man shop right now. I recall him telling me that he could get my car fixed back to 80% at most, but he was too modest! My car looks brand new as if I hadn't gotten into an accident. No need to search around to get quotes from others. I highly recommend you go to Dan; you won't be sorry. He'll be sure to take care of your car and make it look brand new.

this was a great experience. my car looks great. they washed it and cleaned inside. there was a sn…read moreunrelated scratch on the door. they already had the paint so they fixed it. my car looks new again. thank you Lakewood Collision

The…read more These guys did a beautiful custom paint job on my 2021 dodge durango hellcat.

I was referred to Carstar by USAA after road-debris damage. Initially, everything seemed fine…read more Then, a rental was provided, and they assessed the car. But later, when USAA declared it a total loss and I chose to retain my vehicle, I arrived to find my car already partially disassembled without my authorization. Front and rear bumpers removed, side skirts off, lights hanging. I was told this was 'standard procedure', which I had never approved. After reaching out to USAA, the claim was that CarStar should never have removed anything. CarStar refused to reassemble until it was authorized by USAA to do so, because they wanted to get paid for their mistake; the car was put back together, but not properly. My side skirt doesn't sit flush, and the fog light no longer works. Given my background in inspection and repair, I was very disappointed with the workmanship and the lack of accountability. When I asked if they could correct these issues, especially given my upcoming deployment, they were unwilling. I understand insurance claims can be complex, but customers deserve clear communication, proper authorization, and quality work. I would never recommend using this place. Overpriced!

I have taken my car here twice for repairs after being hit and I have been so impressed. Each time…read morethey are done before the expected date, they do a Great job and I have always enjoyed their customer service! I highly recommend them to everyone I know!

Fixed the accident damage to my vehicle and a few extras. Repaired a speaker on the passenger front…read moreand touched up quite a few door dings. Quality work and great customer service.

Kimballs has provided me with the very best customer service I've received from a company in a long…read moretime! I took my 03 Audi RS6 there for front end repaid and if you know anything about finding parts for my vehicle it's nearly impossible or non existent. Kelli and Mark are both amazing at making sure things go through the right route with parts and completion as well as my insurance company, also the mechanics in the shop put there hearts into making sure my vehicle came out looking new to the full extent. Highly recommend this company.

A satisfactory experience with Emily's Garage! I called to…read morebook an appointment over the phone as I also had some questions on pricing and time. Customer service with the front and with the rest of the staff was professional, quick, and very thorough. An oil change with tire rotation and multi-inspection roughly took about 45mins. I can tell this place is really down to earth with good intentions to help with your car maintenance.

Always dread finding a mechanic shop, glad I found them. I had my drivers side window fail and…read morewasn't looking forward to getting it repaired. They got me in quickly with a fair quote. They got the work done the same day and even cleaned up some of the mess I made with my quick repair. I would totally trust this shop if I need them in the future

Took my car to Kimball's after being rear ended and they had me in quickly, worked with the rental…read morecar place to get me picked up onsite and I was able to leave the rental at Kimball's afterward. The work they did was quality and so fast - I thought I would have to have it in the shop for 4-5 days, but they turned it around in just 2 days. Lovely gal at the front desk too - very sweet! Highly recommend!

Unfortunately got into an accident. Filed through my insurance. It was a long 4 month process but…read morethe staff and auto technicians at Lakes Body shop made it easy to not worry about the hassle I had to go through. Very happy I made the choice to go with them. It is a 2 hour drive from my place but worth it because they're great, knowledgeable and made a hard process (with insurance) a little easier. I am grateful to their team for restoring my car to the condition it should have been the first time I took it to get repaired after the accident.

Amazing service and lightning quick turn around time. Dropped my car off to fix a pretty bad dent…read morethat started rusting on the rear passenger car door. The pricing was the best out of the three places that I looked at (including 1 dealership). Got my car back so fast and it was vacuumed and cleaned (much cleaner than when I dropped it off). Ben also help shine the wheels for me, they definitely went above and beyond and I am very satisfied with the outcome.

Five Stars Auto Body is definitely one of the best repair shops around. Great restoration and…read moreworkmanship. They are professionals and are very friendly. It is apparent that they care about getting the job done right and take great pride in the quality of their work.