I unfortunatelly got into an accident in my Civic, hitting the side of the freeway, which cracked…read morethe firewall on the passenger side. Caliber Collision deemed it a total loss and refused to work on it. I called around to several auto body shops in the Tacoma area, but all of them were either unwilling to take on that level of damage or also classified it as a total loss. My insurance wouldn't cover the repairs, so I was stuck paying out of pocket. I was nearly ready to scrap the car and buy a used one, until I found Matsenko Auto. I spoke with Mike, who was very friendly and provided updates throughout the entire process. After explaining the situation, they took my car in without hesitation. They assessed the damage quickly and assured me it was no problem for them to fix, which gave me the confidence I needed that the car was in good hands. To top it off, they quoted me a price significantly lower than the other shops I contacted. The repairs took about a month due to backordered parts, but now my car looks good as new. They even repainted the scratched areas in-house. This is a very professional shop that gave me a chance when no one else did. Would give more than 5 stars if I could.

Scam alert: Blatant overcharging Buyer beware. My car show a…read morelot of warning lights on board. I took my car to Matsenko Auto Shop for a routine alignment and ended up getting scammed out of $590. They used sweet words to lure me in. They told me everything about they have to do check and work on all sensors to make sure my car working perfectly. That why I agree let them repair my car. But they do notthing in my car just using their computer to clear codes then return car to me within 1 hours. When I looked into standard pricing later, I realized just how badly I had been taken advantage of. Charging over $500 for a basic alignment is completely unacceptable and dishonest. More than a week warning lights issues come back I did call let them know about that they ask me bring my car back to them for check it. When i bring my car to their shop they ask me pay the same prices 500$ more to do that again. And replace all suspension. Bad customer service. No professional with customer. Look elsewhere for a mechanic who actually has integrity.

Very satisfied with customer service and quality. They took great care of my 2006 BMW X5 after a…read morecollision. They handled most conversations with my insurance company and the rental company as needed. 10/10 would recommend for value and services.

Integrity. Quality work and fairness…read more Been going for over 15 years and will keep coming because finding honest and competent isn't always easy when finding someone to work on your car. Had oil change and asked to inspect. No charge for inspection. With so many raising prices stating inflation or tariffs my costs were a mere 8 bucks more than same month last year. They were quick gave me a list with how pressing other matters were. AND let me know Nothing was immediately pressing. Find another mechanic that is that honest.

I took my car into J& J to have them look at a dent made by a hit and run . Amber set the…read moreappointment over the phone. Shelby came out to survey the damage. She brought one of the guys out to take a look at it They were so empathic and offered a solution right there on the spot. I was so thrilled I gave their technician a hug. I would recommend this company hands down for any body work you ever need on your vehicle. Their the "best" in my book. Judy M

I gave this place one star because I used to go there and get good service since Chad took over as…read moremanager and a couple of the other people I use to trust left. It's been nothing but going down hill they scammed me and my insurance company I'm sure I'm not the only one they have scammed I want ever go there again. Chad and the owner are crooks they should not be in business they will total your car in hopes that they can buy and sell chad went to my insurance company 3 times for more money until they said enough it's a total this was a 2024 car with front bumper accident that my wife really loved this car do not trust this company

Dan was amazing with my Tesla Model Y that had collision damage on the quarter panel and bumper…read more Other places gave me 5 figure estimates and 4-6 weeks to complete, Dan did it in 2 DAYS at a fraction of the cost, I ended up just paying out of pocket and not incurring the claim. I was skeptical at how the quality would be but I was wrong to fear it because my car looks brand new again thanks to Dan. He told me he's been working on cars for 40 years and will retire in a few more years, he is incredible. Dan is outstanding, so friendly and great, I cannot recommend him enough and so glad I found them (via a Facebook group recommendation). Thanks again, Dan for your excellent work and for saving me a lot of time and money, you're the best.

I got into a minor car accident recently and unfortunately had to take care of the damage myself…read more Dan was the first shop that came up in my search and am so glad that I decided to go with him. My husband used to work in the car industry and is familiar with the costs of auto body repairs, so we decided to go with Dan without getting quotes from others. As other reviews I've seen mentioned, Dan's quotes are far more competitive than other paces. He's very kind, easy to work with, honest, and very hardworking. He's a one man shop right now. I recall him telling me that he could get my car fixed back to 80% at most, but he was too modest! My car looks brand new as if I hadn't gotten into an accident. No need to search around to get quotes from others. I highly recommend you go to Dan; you won't be sorry. He'll be sure to take care of your car and make it look brand new.

A big shout out to Lakewood Collision, Vadim & his team did a fantastic work on my car, He goes out…read moreof his way to make sure his customers are happy, My car looks amazing, like brand new again, I highly recommend them! Thank you for making my car look beautiful again!

Vadim and his team do amazing work--highly recommend this shop! I took my Toyota Tundra in for…read morerepairs, and when they were done, you couldn't even tell it had ever been hit.

I have taken my car here twice for repairs after being hit and I have been so impressed. Each time…read morethey are done before the expected date, they do a Great job and I have always enjoyed their customer service! I highly recommend them to everyone I know!

Happy to have my van back looking good as new in only a short week. They took care of all the…read moreinsurance paperwork. I did nothing except pick it back up. Thanks

Fixed the accident damage to my vehicle and a few extras. Repaired a speaker on the passenger front…read moreand touched up quite a few door dings. Quality work and great customer service.

Kimballs has provided me with the very best customer service I've received from a company in a long…read moretime! I took my 03 Audi RS6 there for front end repaid and if you know anything about finding parts for my vehicle it's nearly impossible or non existent. Kelli and Mark are both amazing at making sure things go through the right route with parts and completion as well as my insurance company, also the mechanics in the shop put there hearts into making sure my vehicle came out looking new to the full extent. Highly recommend this company.

A satisfactory experience with Emily's Garage! I called to…read morebook an appointment over the phone as I also had some questions on pricing and time. Customer service with the front and with the rest of the staff was professional, quick, and very thorough. An oil change with tire rotation and multi-inspection roughly took about 45mins. I can tell this place is really down to earth with good intentions to help with your car maintenance.

I have been going to Emily's Garage in Tacoma for several years now after being fed up with the…read moreservice (& prices) at the dealership where I purchased my (used) car. This was the best decision I made when I chose to go to Emily's Garage in Tacoma for all my car services! They have consistently provided excellent service and stand behind their products. Their prices are reasonable and Abee (sp?) who runs the Tacoma store really knows cars.

Took my car to Kimball's after being rear ended and they had me in quickly, worked with the rental…read morecar place to get me picked up onsite and I was able to leave the rental at Kimball's afterward. The work they did was quality and so fast - I thought I would have to have it in the shop for 4-5 days, but they turned it around in just 2 days. Lovely gal at the front desk too - very sweet! Highly recommend!

Unfortunately got into an accident. Filed through my insurance. It was a long 4 month process but…read morethe staff and auto technicians at Lakes Body shop made it easy to not worry about the hassle I had to go through. Very happy I made the choice to go with them. It is a 2 hour drive from my place but worth it because they're great, knowledgeable and made a hard process (with insurance) a little easier. I am grateful to their team for restoring my car to the condition it should have been the first time I took it to get repaired after the accident.

very bad business owner. Definitely don't recommend this body shop ever stay away from this Owner.read more

Amazing service and lightning quick turn around time. Dropped my car off to fix a pretty bad dent…read morethat started rusting on the rear passenger car door. The pricing was the best out of the three places that I looked at (including 1 dealership). Got my car back so fast and it was vacuumed and cleaned (much cleaner than when I dropped it off). Ben also help shine the wheels for me, they definitely went above and beyond and I am very satisfied with the outcome.