I unfortunatelly got into an accident in my Civic, hitting the side of the freeway, which cracked…read morethe firewall on the passenger side. Caliber Collision deemed it a total loss and refused to work on it. I called around to several auto body shops in the Tacoma area, but all of them were either unwilling to take on that level of damage or also classified it as a total loss. My insurance wouldn't cover the repairs, so I was stuck paying out of pocket. I was nearly ready to scrap the car and buy a used one, until I found Matsenko Auto. I spoke with Mike, who was very friendly and provided updates throughout the entire process. After explaining the situation, they took my car in without hesitation. They assessed the damage quickly and assured me it was no problem for them to fix, which gave me the confidence I needed that the car was in good hands. To top it off, they quoted me a price significantly lower than the other shops I contacted. The repairs took about a month due to backordered parts, but now my car looks good as new. They even repainted the scratched areas in-house. This is a very professional shop that gave me a chance when no one else did. Would give more than 5 stars if I could.

They were prompt with their response. As I'm still investigating other shops I can't comment on…read morepricing.

I took my car into J& J to have them look at a dent made by a hit and run . Amber set the…read moreappointment over the phone. Shelby came out to survey the damage. She brought one of the guys out to take a look at it They were so empathic and offered a solution right there on the spot. I was so thrilled I gave their technician a hug. I would recommend this company hands down for any body work you ever need on your vehicle. Their the "best" in my book. Judy M

I gave this place one star because I used to go there and get good service since Chad took over as…read moremanager and a couple of the other people I use to trust left. It's been nothing but going down hill they scammed me and my insurance company I'm sure I'm not the only one they have scammed I want ever go there again. Chad and the owner are crooks they should not be in business they will total your car in hopes that they can buy and sell chad went to my insurance company 3 times for more money until they said enough it's a total this was a 2024 car with front bumper accident that my wife really loved this car do not trust this company

I can't say enough about Center Collision. The level of honesty, integrity, and workmanship…read moreexhibited by everyone we worked with was exceptional. In particular, Jared Osten went above and beyond the call of duty in trying to get our insurance company (State Farm) to do what was right. And even when State Farm would not agree to pay for procedures that were strongly recommended by Subaru, Jared and Kevin House (owner) stepped and covered the cost of the procedures because they refuse to sacrifice quality and safety in order to appease insurance companies. If you ever need collision repair or bodywork, Center Collision should be on the top of your list. From Malissa, Evie, and I, thank you Jared and the rest of the Center Collision team, you guys are amazing!

My car was lightly sideswiped in a parking lot...paint, but no dent. Went here as approved by my…read moreinsurance company. $1200 estimate. Then took it to my personally preferred shop, Pacific Motor Company on MLK Way. They got out a rag with paint thinner and cleaned off the paint and told me to wash it and wax it and it was good as new. To me, t his proves their DISHONEST!

Great service and superb staff. My car was completed in a day and a half. Thank you Mullans.read more

Two years later and this place is still amazing! I called in to get a quote to fix my car and they…read moreoffered me to send photos or to stop by for a quote. I ended up stopping by for a quote and they were able to buff out a tiny scratch that I was worried about. They took my car back and did it on the spot! I can't say thank you enough to David and his staff! There is a new gentleman at the front that I wish I would've gotten his name so I can mention him here... But he was amazing too!

Great local shop! Doug and his team do great work here with VERY reasonable prices & time frames…read more I came for an estimate on Mon, dropped of on Tues, then ready on Fri! For a front bumper repair: scratch/paint chip. The estimate was very close to the final price & the work was exceptional!

I was stranded with a dead car battery parked across the street. Shop was already closed but a…read moreworker noticed I was having issues and offered to help anyway. I never got his name, but he truly helped me out and showed me real kindness when I was in turmoil in the boiling sun. Thank you, sir. I appreciate that more than you know!

10 days ago I hit a pothole that was covered in water, so I had no idea how deep it was. As a…read moreresult the wheel well loosened and was scraping against my tire. I immediately made an appointment to take my car in to RJ's. The fix would be simple, but I was also sick of my car constantly scraping, so I spoke to the owner, Reggie, and he said that he could order replacement stats and springs, and could raise my lowered ride to factory specifications and it would be about $600. Well? That was fine. Reggie then called me back a few hours later and asked if I would like to save some money by getting used parts from a reliable supplier. I told him that if the parts were good, to go for it. Got the car back today, here's what happened: 1. Car got raised as promised, and my visibility is better. I hit potholes on the way home and didn't scrape once. 2. My car used to "bounce" at 22-28 MPH - that got fixed. 3. They detailed my car so it was nice and shiny. Last but not least? Due to Reggie's looking around for high quality used parts, he saved me $200. You can't get better service than that!

I stopped by for a collision estimate after backing into our own vehicle in our driveway. I know,…read moreugh! I dreaded the cost and more so dreaded the idea of an increase in our policy for the following year. So I played with the idea of paying out of pocket since I would in essence save money by avoiding the policy increase. I checked a few places of course, just to get a ballpark idea of what I will potentially be paying for. One place quoted around $5-6K--yikes! The gentleman didn't even lift my vehicle's hood up to properly inspect internal damage! Next was another shop downtown. And while the shop owner was actually thorough in inspecting the damages, he failed to deliver two estimates as promised. Last stop, but certainly not the least every expectation is Reggie at RJ's Auto Rebuild. RJ's is actually my neighborhood auto rebuild. Although the closure of the WA-7 has been a pain, I am actually thankful for the detour. Because of it, I pass by there every day on my way home from work. In passing, I am able to judge their popularity by the amount of cars at the shop, several before & after work, and the time frame of their labor. I like what I see, so why not, right? So I meet Reggie and I ask for an estimate. I was honest with the accident down to my plans of paying out of pocket and the reasons why. In return, I felt he was honest, too. I watched him investigate the damages, checked underneath the hood, even noticed the progressive damage to the drivers door, etc. I'm pretty happy he's been more thorough than the other two shops. We discuss the parts (OEM vs. reconditioned vs aftermarket) and numbers inside, and I politely tell him I'd like to shop around some more and compare prices. He kindly encouraged that I did and off I went! But here's why I came back and here's why I highly encourage you to see Reggie for all your auto rebuild needs: Reggie from the git go was honest. Honesty is hard to find, especially in the automotive department. He was also easy to talk to, answered all my questions and was never at any point rude or pushy. Now, for the quality of his shops work--AMAZING. I am beyond pleased and my car literally looks brand new. He had even washed my car (and it was really, really dirty)--inside and out! How can you beat that final touch? Integrity at best! The best bonus, he worked with me on the costs and kept his word and honored his estimate. Thanks again, Reggie!!

Very fast and easy. Did incredible work and were less money than the other 3 places I went to get…read morean estimate. It looks better than it did before it got scratched/dented. Big thanks to Luis. They even took care of my rental car. Highly recommend 11/10

This company was selected by our insurance company to complete the repairs on a 2003 Toyota tundra…read morethat had been vandalized. Caliber collision did very poor quality work on the interior repair. When I brought this to their attention, all I received were excuses of why they could not complete the repairs properly. I am now taking the vehicle to another body shop to fix their crappy work. And I am working with my insurance company to cover the additional cost. Don't waste your time, go someplace else.

Highly recommend this shop they did an amazing job! They were very quick and efficient and very…read morecommunicative throughout the whole process, customer service is also very great!

Pacific Motor Co collision shop impressed us so much because they ordered the parts right away,…read moretold us we could pick our work vehicle up the next Friday, and then called us on Wed telling us it was ready 2 days early because parts came in early. They are amazing. We have never had such a great timely experience.