Scott does amazing work and is very honest. His wife also made a lovely pearl bracelet from some of…read moremy random pearls.

Great work and couldn't be more honest. You won't be disappointed. Scott can design anything, bring…read moreyour ideas.

Have been a customer for many years, both for purchases and repairs. They're fair and have a…read moreremarkable eye for attention to detail. Equally important, they are honest, trustworthy and a pleasure to work with.

Buy local. Buying…read morejewelry for a special person. She showed me exactly what she wanted on a e-commerce site. After a discussion, it was confirmed that was the style and type she wanted, but it didn't have to be from that site. Enter Michael's. I showed them the site, the desired jewelry item, and there staff was able to match it. No, the price was not the same. There was a 23% increase after taxes and all. I'm ok with this. I have a local business, who sized her hand, made the adjustments to the item, and I have a warranty, and a place to have the jewelry item maintained. Top notch customer service also. Good clear communication, and when one rep was out, their internal communication allowed another one to pick right up and get the order going. Extremely pleased so far.

I brought my Rolex GMT ll in to 5 Star Watch and Jewelry, not running…read more After a 3 and a half week wait, I was able to pick up my watch in the same condition (if not better) than when I bought it, and was charged much less than Rolex quoted me for the same issue. Nearly half the price! Professional polish included. The watch maker there is top notch, very knowledgeable, up front and honest. I would recommend 5 star for any repair big or small!

i've been in there multiple times to get watches as well as have them look at some see if they…read morecan get resized and then putting batteries in my watches. They were super helpful on telling me what could get worked on and what couldn't as well as my watches and replacing the battery. I would highly recommend as a good place to get things worked on considering they don't go to a third-party and their prices reflect that.

Kind and helpful. I felt relaxed in the place of business. They keep it cool and comfortable on a…read moreprofessional level. They guide you through all the required steps to make your sell/purchase effective as possible. The staff are really good at making sure you understand what is happening with the items you buy/sell/pawn. I would suggest this shop to anyone looking for fair prices and excellent service. Check it out people!! :)

I had a disappointing experience with the manager SAM ALALEM at this pawn shop. I asked a simple…read morequestion about the military discount and whether it also applies to military family members. Instead of calmly explaining the policy, the manager became rude and visibly upset because he couldn't clearly explain how the discount works. The interaction was uncomfortable, and even the employees seemed embarrassed--they were looking at each other because of the manager's behavior. I wasn't trying to argue; I just wanted clarification on the store's military discount policy. I believe customers deserve to be treated with respect, especially when asking honest questions. A professional and courteous explanation would have gone a long way. I hope management works on improving customer service and communication.

I began coming here decades ago when I had to sell some watches I owned, and then in recent years I…read morecame to them to put barriers in watches that needed them. They did some work on my watches that caused issues but have always made it right. The last transaction was a bicycle that caught my eye and I knew was a good deal. One of the salesman and I text about it for a couple of weeks, and I stopped in to see if it was still there, which it was. I was able to make a better deal than what was on offer with the other sales person when I showed up that day.

So I've never been in this position before, but when your bills are $13k a month, it's highly…read morepossible. I needed to come up with $6k by next Monday, so I turned to the Palace for a loan against some pretty posh, expensive belongings. We were greeted and helped by Brooke Watson.. She answered every question, gave advice, and addressed our situation with the utmost of understanding. As the entire process unfolded, she explained exactly what was going on at every turn. It took me quite a few months to be able to get my bracelet back from Palace. But along the way Brooke was always available to answer questions. This place really came in clutch when I was in need, and they even loaned me what I actually needed, compared to what they originally offered. I don't plan on, and I hope I'm not in the situation I was when I came in here last year, but I definitely know that they will take care of me. I'm actually going to be stopping in randomly to shop for other jewelry pieces of possibly firearms they have for sale. This place will take great care of you. Every person I interacted with whether personally or over the phone were absolutely excellent!

My partner's ring was damaged at work and Precision Diamonds was recommended by a friend. Prior to…read morevisiting Precision, I received quotes from two other jewelers and thought I'd get one more. I was thoroughly impressed by the customer service. I was warmly greeted as soon as I walked in and was promptly helped. The quote I received from Precision was not only the best rate out of three quotes, they let me know that the repair could be completed within 24 hours! The other two joints said it would be at least a week and one said they'd have to send it out to the Bay Area for the repair. I would not hesitate to recommend Precision Diamonds & Jewelry to anyone needing fine jewelry repaired. The ring was repaired so well that it looked like it did when it was brand new. In addition to repair, they have a great selection of jewelry for purchase. Awesome job, Precision! And thanks for making my partner so happy!

Love the people here and the owners went here after Michael and sons kinda of discriminate me and…read moreover priced my custom ring.

I had an old ring that I wanted to sell, and the experience went very well. I searched around and…read moreread some reviews on other places, and I decided to come here because of the reviews of the owner. I will say that I had the same great experience! The shop is very clean and well marked with security features. I received a fair market value for my ring and was paid that day. It was nice knowing that I was able to go to a local shop owned by someone here in town.

I decided to take my unwanted items to Reno City Gold & Jewelry because of the 5 star reviews I…read moreread and I was so impressed with Joel that I decided not to get any other quotes. He is extremely knowledgeable and set me at ease with the testing he did on each piece in front of me. He is also a very kind man and receives an extra 5 star rating from me for his character. I did research before visiting his store and was more than pleased with the quote he gave me. In fact, I returned a second time because of his honesty and integrity. He also has beautiful jewelry to purchase at fantastic prices.

Sold me a pair of earrings as 14k when I had them checked they were 10k! Fraud! I used to like them…read moreand make payments on gold items but not anymore.

Vianca was a very nice and helpful girl. She made my day. I had to buy an outfit in a hurry and had…read morelittle money and she helped me so much. She stated I could return any items if they didn't fit or if I needed to. 10 days later I tried to return the broken shoes I had to cut the straps off the same 15 minutes I bought them but didn't have any other shoes to wear and they are already falling apart. $14.95 isn't a lot but for shoes elsewhere the same style that would last or be able to be returned it's a lot. The two elderly women I tried to return the only few items to were unwilling to let me explain myself. They would not refund the shoes and didn't even offer to help me find a size of jeans that fit they were trying to get me out so fast. I figure because I'm Caucasian by the looks I got when I walked in the door. The problem is I try to support these women's stores because they're women. I'm sorry I'm not good enough for help or to be treated like I spent $60 the one time I came to your store. I will tell people how you treat customer who are not your race and will continue to purchase items in other women ran or owned businesses. So much for being different than other typical give themselves their own bad name by their carry high school behavior. I wouldn't do that to you if you came into my store. I wouldn't even dream of it. Thank you for keeping the old ways true. Vianca you're a great example of how a woman should be. I would come in again just for you. Take care. Monica T.