I've been coming here for a while now. The front desk staff is friendly, and the office is always clean. I feel like Dr. Li genuinely listens to what I tell him, and cares about finding a solution to a problem. There are two small parking lots (one above and one below street level) that are often full, and not easy to get from one to the other, as the driveways are directly next to each other. Sometimes street parking is necessary, though I've always been able to find a spot within a block or so. Appointments fill up quickly and book pretty far out, so definitely don't hesitate if you're looking to see somewhere here! read more

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Paid cash to have a couple things removed. These guys claimed to have done some additional service, got reimbursed by my insurance, then had the gall to charge me a $20 co-pay, and then sent their collections dogs after me. I could not get anyone to follow-up so I finally just paid. read more

My mom does not have insurance So I confirmed with them the charge was $250 before seeing the doctor. I paid in full at the office. But one month later, I'm getting a text saying I still owe $270! The bill doesn't say what the charge was about (charge: lother, what does it even mean?), So I called them to understand. After getting through the stupid AI assistant, I finally talked to a representative who refused to provide information about the charge, citing I wasn't the patient (my mom doesn't speak English). Guess what? If you don't want to tell me what the mysterious charge is about, I'm not going to pay. Avoid this place for your own good! read more

Schweiger Dermatology - Dermatologists Near Me - San Mateo, California

The billing and accounting at this place is horrible. I was charged a late fee to my FSA card which then got blocked because it isn't a justified medical expense. This place claimed they'd revert it but never have, it is impossible to get anyone on the phone for assistance. In office they can't figure out their systems nor secure approvals for making billing decisions. If orchestrated, then this is brilliantly frustrating Incompetence. read more

Worst service you can imagine. Imagine needing medical care, and the response is a brick wall. That's what it's like trying to get care at this place. Just walk into a brick wall - it will be faster and less painful than going to this office. read more

Owned by private equity. Good luck getting past their AI phone assistant. When you do, you'll be talking to someone at a call center in another state or another country. Front desk is staffed with apathetic, lethargic individuals. They can't help you nor will they go out of their way to try. read more

Absolutely terrible customer service. Was on hold today for 40+ minutes and still no answer, I have tried three times in the last week and every single time. My wait is over 30 minutes long and I have to give up because I either have another work call or something else that I need to get done. They need to hire more people. read more

Appalling front office, I thought it was odd and a red flag when I checked in for my 1st appointment and a person was haranguing the front desk for being completely unresponsive and having to physically go to the office to get an answer. Turns out it's impossible to get hold of a live person by phone and the only thing the AI assistant is good for is dropping you into a voice mail box. You may get a call back within a day or two, you definitely will not get a call with any test results you are waiting for. I'm 'lucky' in that I live quite close and like the person above and have resorted to actually going to the office to get a question answered. When you look in the comments for this place this has been going on for years. Will be looking for somewhere else. read more

My first appointment involved getting rejected for a cortisone shot for a cystic acne because they found it was too thin. The second time I had a cystic pimple, I wanted to be careful about being rejected (since I now have a higher copay), so the clinic told me they would check with Alicia (nurse) to see if they could guarantee the shot before confirming my appointment. I did not hear back yesterday, and they told me Alicia would get back to me before my appointment time, so I went ahead to confirm it. It's now 3 hours before the appointment and I have not heard back. I just tried to cancel my appointment but the front desk insists on charging me the appointment cancellation fee because it's within 24 hours. I told her my appointment is pending as they did not hold up their end to let me know if I can get the treatment, yet she wants to stick to their policy, and asks me to take it up with their billing department... 1. They did not inform me of their 24-hour cancellation policy 2. The patient needs to invest more time and effort to avoid a cancellation fee due to their lack of accountability? UPDATE: Their billing dept. is now saying it's up to the front desk... ??? read more

After 15 + years of being a patient at the California Skin Institute-first with Dr. Webb then Dr. Wolf, I can no longer recommend this practice. In short, I developed a very disturbing and fast spreading symptom that definitely required medical attention. After leaving messages (on a Friday morning and again on Monday morning and afternoon) (both through the front desk staff and on Dr. Wolf's message system) explaining the symptoms and my distress - NO ONE called back until 5 days after my first call! Meanwhile as the condition worsened I had to go to Urgent Care, where I was told I needed to get on antibiotics asap and the doc there definitely said I needed to see my dermatologist to be sure I was on the right treatment. I eventually called another dermatology practice, and even though they had never seen me before, once I described my symptoms they squeezed me in to see a doctor asap. Thank goodness they did!! I would never trust the California Skin Institute practice again - when I needed them they were not there for me. Shameful. read more

Omg. The worst experience in my life. The worst front desk you can imagine. After the first appointment I could not make the next one. They dont answer. They dont even bother to call you back. read more

I've seen Dr. Sorrell for a few years in San Francisco and San Mateo, and she's easily one of the best clinicians I'v ever had the fortune to see. It is incredible important to have physicians that are good communicators and listeners, and Dr. Sorrell exemplifies excellence in both. When all my hair fell out due to horrible alopecia and the entire back of my head was bald, she listened to me as I sobbed and assured me with confidence and empathy that it would get better. I've been plagued with alopecia flair-ups for over a decade, and this was be far the worst. Dr. Sorrell was always able to be empathetic about it as she treated it. As I'd sob when I'd get countless injections in my scalp to treat it, she'd always distract me and find a way to cheer me up. My hair all grew back and it's a memory now. I can't thank her enough! As a man of color, it was also important for me to have someone who understood my brown skin color and how to take care of it. Dr. Sorrell always told me what I needed to know, and was so proactive. No one wants to see a dermatologist as regularly as I did but I got so accustomed to seeing her and always appreciated how she would take care of me. I no longer can make it to San Mateo anymore, so I've moved on to another clinician, but I definitely cannot recommend her more enthusiastically. read more

Consultation not worth my $20 co-pay!! I'm not one to leave terrible reviews but something needs to be said here. I just left this office having one of the worst doctor-patient interactions that I can recall. The guy who helped me at the front desk was not exactly friendly, but that wasn't the worst part. During my *very brief* medical consultation, Dr. Wolf seemed very annoyed (borderline angry?) by my presence/answers. She had a cold demeanor and her answers were very short. I am sure that Dr. Wolf is a great, caring individual but her bedside manners do not reflect that at all. If you don't enjoy working with people, that's fine, but making paying patients feel uncomfortable is not ok. At the end of the "consultation" she pointed me to her assistant and walked away without saying goodbye. There are too many qualified dermatologists in the Bay Area for any patient to be treated like this - take your business elsewhere. Needless to say, I will not be having any treatments here. This was my first and last visit to CA Skin institute San Mateo. read more

horrible front desk. not professional at all. the long eyelashes and face piercings are so unprofessional specially the way they gossip about patients in the waiting room. read more

What is wrong with this place? I made several calls to the office to make an appointment, but either the front desk just hang up (didn't even speak just directly hang up) or let me go through voicemail system. Fine I left a voice mail, provided my name and phone number, even mentioned that I am the returning patient, but I didn't get any return call. I went CSI MTV office 3 years ago. At that time the MTV office was much more reasonable than this place. What the heck is going on? Do they really want to do any business anymore? They can close if they don't. read more

I hate to leave negative reviews but I was shocked by how the front desk conducts themselves. The doctor was also very unhelpful. Spent less than 5 minutes with me. read more

Absolute scammers. Will take your money and never process refunds. Tried calling them about 10 times and would not get an answer at all. I wish I had never heard of this place read more

Horrible front desk! they are rude, unfriendly and should NOT be working with customers! you couldn't pay me to patronize California Skin Institute of San Mateo. read more

I don't know how to begin . Scheduling was very easy to do but I had to call every day at a certain time because nobody was answering from 9-11 am ; I got lucky on a Wednesday . I simply needed milia removed and for my scalp to be looked at. Coming in the front desk is efficient but they seemed irritated with me ; mainly because I had issues with signing in The nurse that called me in seemed irritated with me ; and I stood in the examination room answering questions she didn't say her name and didn't let me hang up my purse. I wasn't sure what to do because at this point I almost wanted to leave. I was describing my condition and she seemed disgusted by it . I tried to be patient I have been going through some life challenges and usually the doctors office is a kind and caring place Not this office nobody was patient or wanted to get to know me. The nurse then walked off The doctor came in introduced herself and I said it's nice to meet you and I wanted to ask more questions but she was set to get done with me . I had milia removed from my inner eye and wanted to ask how can I prevent more And another question but she said She will take it out . Great no problem . She gave no local or topical anesthetic; I was holding back my tears this really triggered me I felt like I was a burden to the doctor too . I also asked about my growth and she mentioned it would have to be done in another visit I totally understood and started to Try to talk to her while I was writhing and kicking in pain I stupidly apologized and was surprised she couldn't give me any relief for that tiny area. The nurse was in the room with her and the doctor said here it's a sensitive area and told me to hold the gauze . I did appreciate removing the milia but I felt like I burdened the office and was not welcome . The doctor said I can leave when I am ready I tried to hold my tears back both her and the nurse left me There and didn't say anything more ; the door was closed and I was left holding my gauze . I approached the front desk ; no notes were added to schedule the removal only a note That my insurance Will be billed . I left upset and rubbed really wrong . I work in healthcare as well and I could never be so cold. I left upset ; I saw the older patients were talked too kindly but with me nobody on that team wanted me there . I gather they dont want me back. read more

Extremely Bad Customer Service. I had spoken to Jamila over Two weeks ago, to schedule a Mohs Surgery for Jan 27, with Dr. Sorell. I was so happy that it finally was going to be over, and that my Blue Shield PPO Individual Insurance would be excepted. Today, Jan 23 I received a call that Dr. Sorell does not do Mohs Surgery. To make matters worse, San Francisco, Daly City, Mountain View, and Castro Valley of the Skin Institute do not accept my type of insurance which is Blue Sheild PPO Individual. Could have been avoided if the receptionist knew that Dr. Sorell knew that she does not perform Mohs Surgery. read more

Dr Wolf is completely rude. During my exam as I was explaining my history with hives she jumped to cancer and high testosterone as she saw acne (which was really hyperpigmentation scaring) and as I spoke she put her hand to my face. She also prescribed cream, which I had already explained did not work for me. The results of my biopsy and blood came back with HIVES! She wanted me to come back in to discuss my diagnosis so she could charge me more money and discuss next steps. My next steps will be with a real skin doctor. She needs to work on her manners. read more

I was so hesitant about coming here after reading these reviews but they had the soonest availability. My experience was nothing like all these low star reviews - not sure if things have been fixed or if I got lucky! The doctors and nurses were great and I had no issues with the front desk staff. read more

Everyone I've ever spoken to at this clinic has been rude and unhelpful. They always speak and act like they're so busy but when I go to the office, they're often just sitting there or gossiping about other people that work at that clinic. Extremely unprofessional. read more

I will start off by saying, I hate to write this review about this office because Dr. Jennifer Sorrell is an amazing Dermatologist. She is extremely bright and knowledgeable. Unfortunately the Receptionists are so incredibly rude, it's just not worth going to this location. I noticed that the first time I came into this office but honestly, I just brushed it off. This time it just felt unwelcoming and I couldn't continue to be treated so poorly by the people working at the front desk. I was 10 minutes late to my first appointment with the doctor, so I had to reschedule. As I was rescheduling, The receptionist was being so mean, I ended up just cancelling my second appointment with the esthetician. She threatened me to charge me with TWO no show fees when I told her I was leaving. I still left. I refuse to support a business who employs people that give attitude to their patients. ***If you need a good dermatologist, go to Dr Sorrell at any location other than this one*** again, she is a great doctor. read more

Dr. Wolf was patronizing and defensive. When I didn't elect for a procedure, she accused me of not letting her help me. I don't except a doctor to gaslight their patients, but she was so off-putting that I couldn't think of questions to ask her. So a day later, I just came from the ER, where I was happy to pay $600 rather than give her any more of my money. If you're in need of a dermatologist, go anywhere else. You'll be better off. read more

Dear yelpers, be aware this place is out to make every penny they can!!! I had a small skin tag procedure done it took 10 mins to do. I quoted in person since I knew my insurance didn't cover skin tag removals. They quoted me an amount and I paid it that upfront same day. They have this terrible process at check-in that it feels like a bank, now I know why! the appointment took 10 mins total... I paid what they wanted but long and behold here I am with a new invoice from them for an additional charge... when I called to let them know I paid in advance they said yes, that is for the services but not for the visit. meaning I had to pay a separate fee for having the appointment. ridiculous. they are used to taking advantage of the insurance companies and so they use the same strategies with direct billing to customers. Be aware they will quote you a price and months later you will get a new bill from them, also know that they want your credit card to keep on file. I should off listen to the other reviews about this crooked place but I didnt! :( By the way, the skin tag removal was NOT good and left me with burn marks... wish I can turn back time! :( read more

After some years of the Kybella that was injected here, I paid the price, big time. Scar tissue is real, friends. I had hard lumps under my chin and had to pay for liposuction to get the huge, hard lumps of scar tissue removed that was so very painful. I highly advise against getting Kybella here, stay away from the product all together. Waste of money, waste of time, and painful. Shame on the clinics and doctors who use such a terrible product without informing patients of the side effects and without offering alternative/better solutions. That should be the bare minimum a doctor should provide to a patient looking for solutions. read more

I have been coming to see Dr. Sorrell for about 7 months and she has helped me heal my skin from the inside out. She's a doctor I highly recommend because she knows her stuff and she's on her patients side when it comes to regaining confidence in yourself. I've had problems with my skin since my 20's and now I'm in my 40's feeling happy and myself again. I'm grateful for her and her office for being so helpful and nice. So before you leave, get some great skincare samples to try out. Just ask for Jakylyn she's beautiful, kind and helpful. She'll take care of you too. read more

I had my first appointment today with Dr. Sorrell. She was wonderful! She was both knowledgeable and friendly. She kept the conversation flowing, which was a great distraction from feeling a tad anxious. Highly recommend her :) read more

Maybe the doctors are nice but some of the people in the front desk are unbearable. They are rude and have the most annoying attitude. If the owner is reading this review: please train the front desk team about customer service! Not to mention they charged me $75 for missing an appointment when I called weeks in advance to cancel such appointment. When I called to explain that I had cancelled that appointment weeks ago, they decided to not believe me. They dropped the charges but they lectured me on how they would not be able to do it again. They treat me as it was my fault when it was their error. read more

Several months ago, I scheduled a consultation with Dr. Wolf to discuss a laser resurfacing procedure. Because the procedure costs thousands of dollars and requires some downtime, I did a lot of research including consultations with two other doctors. This was a huge financial decision for me, but with the support of my family I chose to move ahead and, based on my consultation, decided on Dr. Wolf. Dr. Wolf had instructed me to ask for Sia if I decided to move ahead. I was given Sia's voicemail, and I explained the situation. She did not return my call, so after 4 days I called again, and again was only able to leave a voicemail. It too was ignored, as was an eventual third message. Frustrated, I started to make a fourth call when it occurred to me this might be a blessing in disguise. What if I had the procedure with Dr. Wolf and experienced a problem afterward? This could go beyond deplorable customer service; it could also potentially risk my safety. I really liked Dr. Wolf and she could in fact may be a wonderful doctor. But I think allowing a front office like this should be huge red flag to anyone. read more

Visited California Skin Institute today for a rare eczema flare up. Not only was the office aesthetics clean and well-managed, the front desk staff was super helpful and friendly. My appointment was at 1:50pm but they happily took me in at 1:35pm. Dr. Wolf and her team was amazing. She was able to diagnose my skin condition and recommended two options for treatment. She answered all my questions and addressed all my concerns. I really appreciated her timely responses and professionalism. I'm confident that my eczema flare up will get better after I complete the recommended treatment. Thank you Dr. Wolf and team, you are amazing! Your San Mateo office is beautiful! read more

Although I do like the doctor that I have seen here, I will probably search elsewhere because of the lack of professional training the front desk staff has received. What a disappointing experience to speak with the woman at the front desk (should have asked her name--long eyelashes, nose rings). Not only did she not greet me, when I asked her to repeat herself because I didn't understand what she had asked me, she got really loud, used a demeaning monotone while repeating what she said. I'm actually surprised her colleagues didn't say anything. Her behavior must be normalized and everyone is desensitized to it. She clearly hates her job, yet not appropriate to interact with a patient this way. CSI, please train your staff to be sensitive and kind. The basics. read more

Just awful. I went in, I literally told the doctor what I thought my skin condition was and pretty much said I was right. Barely looked at, barely examined it. Didn't offer me any medication. They still charged me $200. They didn't nothing!! Don't go here!! read more

We have been using their services for many years. Top medical care Also a shout out to their billing office (Terry) who assisted with billing and medicare insurance Very professional helpful and effective read more

I booked an appointment then I received a text to confirm that appointment. I called the office and they had no information on me , not even my name, email or phone number, literately NOTHING. And then they cancelled the appointment 5 minutes later read more

The front desk staff was rude and difficult to reach, appointments were very rushed, and billing was misleading. The dermatologist was nice, but did not seem very familiar with my condition. I would avoid using CSI for you dermatology needs! read more

I had a great experience with Dr Susan Wolf I am very satisfied with my experience with her This was my first visit for my adult cystic Acne that I have struggled with for WAY to long especially at my age. Dr Wolf looked at acne and prescribed some antibiotics and ointment to clear up my acne since I do not know how to leave them Alone She sent in my prescription and I received them the next day by courier so fancy I am Very pleased with my visit and feel my face is going to enjoy it also. They have a very nice relaxing lobby it is a big place and they offer many different types of skin care I will be going back in a month and will update my review after my second visit so far I amVery pleased read more

Dr Wolf knows her stuff. She's smart, considers all possibilities and doesn't just resort to writing a script. She is the only derm that actually answered my kids questions about acne and eczema (please stop with the Google searches!) So different from many others we've seen. She also does GREAT cosmetic work. She's done my lip fillers, my botox, and done lasers for numerous friends (which I will explore next with her!) read more

I had been going to Dr Wolf for several years for an annual check up. Generally she was nice and it was fine. However on my last visit she removed a blemish from my ankle with cyrogenics and the treatment was not effective and worse, turned into a bad wound. I tried to contact her several times and she never responded to me. I ended up having to go to a surgeon to have it fixed. It was a really traumatic and terrible experience. I felt like she was going out of her way to avoid me. I will NEVER go back! read more