Upgrading my review. They do an absolutely great job with their pickup and delivery laundry service…read moreand everything is clean and perfectly folded when returned. After a system glitch where my stuff was going to be delayed over the weekend the owner called to explain the issue and is making a special delivery so I don't have to go the whole weekend without my cleaned clothes. (Due to a massive sewage leak and my laundry room not being in use and just moving I don't know where most of my things are at this point. Hence the laundry service). Very thankful that with everything going on that my laundry is take care of.

I have been a loyal customer for at least two years. Last year I had them clean and press my…read morewedding dress. I was in a panic that it would not be done in time, and they had it for over a month. During this time, I went to the website to see if there are any updates on my dress and nothing is ever updated on the website. I received it days before the wedding. I moved and changed my name after marriage and now I sent my husband's suit pants and my suit skirt to be altered and cleaned the first week of June because I needed it on the first Sunday in July. After two weeks and the website not updated, I called and told they would be delivered on Thursday. It is July 6 and I have left several messages and still waiting for my pieces. IMM

I've been coming to this location for almost a year and just wanted to say how wonderful it is to…read moresee Erica every time!! She is such an awesome young woman who take her responsibilities to every customer as if it's a family member! She's professional, knowledgeable, can trouble shoot just about any issues and is very genuine when helping customers. She kind, patient and very hard working. She's always plugging away at customers and businesses that drop off high volume orders and does it with a smile. I had the pleasure of meeting the owner a few weeks ago and was impressed with how well he speaks to his staff. They've been in the process of some remodeling and upgrading to new dryers, painting and improving the aesthetics. This is a locally owned and operated small business with 3 stores in total. The prices are fair and competitive! Thank you Tumble, Erica and staff for providing me with a quality experience! Sincerely, Julie A.

I've never done dry cleaning before but they had a great deal on comforter cleaning for spring…read more They told me my coat & comforter would be ready in almost a week, but I think I had my things back 2-3 days later. Everything looks clean & smells fresh & my jacket is ready for next winter. Also got a 1st time 10% off I think it was? Thank you!

We've been coming here for years. Great service, good prices, great care for our clothingread more

So grateful for the Yelp community who came through on this one. Just moved to the area and was…read moresaddened to see so many poorly-reviewed cleaners ... till I found Clark's. Really professional establishment at the perfect corner location and just like two blocks from Gonzaga. Oh and they have a 30% discount for GU staff, faculty, and students. That's amazing. They are a bit understaffed at this location so my clothes will take nine days to return, but this is apparently just a seasonal issue. Look forward to being a long-term customer!

Told me it would be 1 week to replace a zipper on a puffy coat. Two weeks later, I had to go by…read morethe shop to see if the jacket was done, because they do not answer the phone or return calls. I was told they might get around to fixing it in 6 months or more, if ever. BAD service, BAD quality, BAD value. There is a name for people that are not honest. I would have been better off if this place didn't exist; THEY ARE A WASTE OF TIME.

The gentleman that operates this business is very nice very extremely efficient and does fine…read morequality work. I have gone there many times and will continue to do so in the future.

This place has a new owner! The woman who is the owner is absolutely amazing. I brought in a dress…read moreI bought to get her opinion on how to get rid of a line caused by the liner. She was so helpful and friendly. She helped me problem solve and recommended removing the liner which was heavy and unneeded. It was the perfect solution. She was able to make the alteration and steam the dress so I would have it in time and the pricing was very reasonable. I love the business, how they operate, and their quality of work. I can't recommend them enough!

I was referred to this business by a friend and went in with high hopes, especially because I…read morewanted to make sure I had plenty of time to have my bridesmaid dress altered for a September 26th wedding. My first impression was actually wonderful. Cricket was very warm and friendly when I dropped my dress off on July 21st. I needed the dress let out slightly around my thighs/hips and also needed the length adjusted. Cricket explained that the length would likely be $80-$100, but recommended waiting on the length until after the sides were adjusted because changing the fit could affect the length. I paid $40 that day for the initial alteration. After nearly a month without hearing anything, I called on August 19th to check on the dress. I was told I should have been given an estimated completion date and that they do not call customers when alterations are finished. I went in on August 22nd to pick up my dress, only to find that the alteration had been done in a completely different area than what I had requested. When the dress was originally pinned, I had specifically stressed that I needed the adjustment closer to my thighs rather than higher up around my hips. Thankfully, another woman working that day immediately recognized that the alteration did not look right and could see where it needed to be corrected. She offered to redo it overnight and asked me to return the following day. I live quite a distance away, so having to repeatedly drive across town was frustrating, but I was willing to do it because I wanted the dress done correctly. I also explained that I still needed the length altered, but I had previously been told to wait on that until the fit around the hips/thighs was corrected. A few days later, I returned expecting the adjustment to have been corrected, but instead Cricket had completely opened the dress back up so we could essentially start over. At that point, I felt more confident because she was personally pinning the dress and I was able to explain exactly where I needed it taken out. However, I was then charged another $140 for the length alteration. I had originally been quoted $80-$100, but was told that because the dress had multiple layers, it would cost more. Cricket did waive the additional charge for the hip/thigh alteration since she acknowledged that the first alteration had been done incorrectly, but at this point I was already frustrated and felt I had little choice but to pay the $140 because I needed my dress completed. I was told to return September 5th to pick up the dress. Unfortunately, when I came in today, the dress was STILL too tight around my thighs and uncomfortable to move in. When I explained that it needed to be let out a little more, I was told that I needed to close my legs. No further alteration was offered. At this point, I didn't even feel comfortable leaving my dress there again. I am now just three weeks away from the wedding, have spent $180 total, and my dress still does not fit the way I originally requested. I will either have to wear it uncomfortably or spend even more money somewhere else to have it corrected so that I can actually move, sit, and dance comfortably at the wedding. unfortunately my experience was extremely disappointing. Between the miscommunication, the repeated trips across town, the incorrect alteration, the unexpected increase in the quoted price, and ultimately not having the dress altered correctly after spending $180, I cannot recommend this business based on my experience. I will not be returning for future alterations.

I normally have a great experience here, however, today was not a great experience. Typically…read morepeople put the out of order signs on the w/d's, but for some reason it was not done. I was told after I put all my soap, money, and clothes in that it was out of order. If they already knew that, I could've saved my time and money with a simple sign. Help was not provided and it was a frustrating experience. The employee Elly could have done something to help. Plus, the sign was still not put up by the time I left. It was ridiculous.

I've never had issues with PUR until today. I usually always wash my white sheets in the washer and…read morewait in my car for 30 mins til it's done....but today when i went to unload the washer there was a nasty couch cushion in with my sheets. I asked the attendant who put it in there . She replied " I did" . I came back 5 mins later and asked for a refund because she put that in there without asking and I paid for the service not her. She refused to give me the refund which was $18 She also said she didn't know who did it even though 5 mins ago she said did it. I asked to see camera footage and she looked at me like a deer in the headlights . I will be calling the owner of the mat and asking for a refund for the poor, RUDE, and disgusting service .

Honestly, I absolutely love coming to South Hill Tumble. The vibe is always so clean and…read morecomfortable, which makes the whole place feel super inviting. Connor, the assistant manager, is great. He really knows his stuff if you ever need help, but he also lets you do your thing and respects your space. He's incredibly professional and always on the move getting things done. The manager and the entire crew are the absolute best. Thanks to them, laundry day is lowkey a highlight of my week now!"

This review is for Gracie, who was helpful, knowledgeable and kind. I had only brought a few items…read morein to wash/dry so my time there was short; However, first impressions long lasting, and I recommend the place highly. Great staff can be hard to come by--The owners of this establishment are doing things right. Thanks again!

The dryers will rip all your zippers off sweaters or cardigans. I reported this to three different…read moreemployees trying to find out why it's happening. One worker had to get tools to bend and break my zipper to release it from the large holes in the dryer barrel. I've never had this happen at other laundry facilities. Employees didn't care, wouldn't fix the zippers. My next issue, I washed my uniforms and they came out of the dryer with white hair like strings (but not hair) covering my dark uniforms. It stuck like dog hair absolutely covering my items. I took photos and asked an employee for a refund to rewash and dry in a different machine. Nope....he handed me a lint roller.

Very clean, friendly staff, fast turnaround on cleaning orders. They are my go-to large blankets,…read morecomforters, etc!