On a whim I visited the Pedaller Bike Shop to get a consultation on a rare type of bicycle. I was…read morehelped promptly and enthusiastically and given advice on where to turn next.

I asked this gentlemen if he would do a "tune up" on an adult…read moretricycle I was given. I knew it needed new brakes. He told me on three different occasions that he would have time later in the week, or the following week. I gave him my phone number all three times. He was to call when he was ready to work on my Tricycle. I NEVER heard from him. This was a couple of months ago. I am remembering this because I am shopping for a new Tricycle.

Avoid this Terrible place at all costs!…read more I take my bike in for its' "free" lifetime annual tune up with an intermittent problem with the front brake in June 2020 and just got it back today. At that point they told me it was probably a sticking caliper and they would clean it up. I receive a call about a week later that my brakes "are leaking like a sieve" (they are hydraulic) and needed a complete brake system replacement that would cost in excess of $350. They stated that parts were in stock and would be done in a week. A few weeks go by and I call and come to find out that the brakes weren't in stock and are on back order. Today in late September 2020 I receive a call that my bike is ready. I come to find out that they admit to having someone work on it that didn't know what he was doing. This person probably left some sort of solvent that marred the brake handles and took off the paint and let it sit for over 3 months for parts to come in. The brakes just needed cleaning and there were no leaks. They cleaned the brakes and 3 people including the owner, Bill test rode it. They all were very sorry that this happened. So instead of me making a big fuss about the damage they had done, I accept it and was just about to leave and was told that I owed them $20 per wheel for the cleaning. Really???? I know if I owned that business I would have delivered the bike to my house with a huge apology for their gross incompetence! Instead, they chose to nickel and dime me and meanwhile I lost a complete summer of riding my bike. This was not my first bad experience with them either but I felt the need to warn the general public of what to be prepared for when you walk into this place. Never Again!

I went in to this bicycle shop to augment my wife's bicycle. The salesperson (owner?) immediately…read moretried to upsell me a new bicycle, but I continued undeterred. I noticed that all the employees in the store were maskless. I said "Friend, would you mind putting on a mask? My wife has a health condition - cancer - and is immunocompromised." He said "No, I have a health problem too and can't wear a mask." I said, "What? None of your employees are wearing masks either. They have health problems too?" He said, "Yeah, healthiness." I said "Give back the bike" and dashed from his store. Doesn't seem like a place with a viable business plan. No mask, no money. Give this store a hard pass and go to Perkiomen Bicycles - very close by.

Placed an order, items were in stock online But when I went to pick them up only one of them was…read moreready and it was not obvious that the rest of my order would not be ready till next week. The employee helping me at the registern couldn't seem to care less and kept giving me attitude. Essentially putting the onus of blame on me, not the company. I then told him that I needed those pairs as soon as possible because the storm was coming tomorrow. He begrudgingly helped me find several other pairs to replace those and I thought everything would be kosher, I would pay the difference on what they were. He never mentioned that due to their policy he could not cancel the original order and I'd have to pay full price for the new pairs and then blindsided me with another $300 bill. I was visually upset by this to which he gave me more attitude and I said this is not my fault and then he said well. "It's not my our fault either, "you can just not show up next and it will be refunded." We can avoid picking those up and you won't be charged. Again placing the problem on me. Never once apologizing about the situation just continuously giving me attitude. The customer service would be a zero if I could give it that. Zero understanding of my situation. Zero respect for me just clearly wanted to leave and as soon as we were done he walked to the back room complaining about his day. Why he kept blaming me and acting like I was the nuisance, is beyond me. I get it, the day was very busy and long. Clearly he had it, also not my fault and no reason to treat me that way. Never apologizing about the situation the online system created. Never expressing any understanding for my poor experience. Never warning me that I'd have to pay twice and wait over a week for my money to be returned. Just blaming me and behaving very poorly. Oh, and the dude was going to throw away my receipt and I had to ask for it. What a PR*** I will go to KoP and avoid this location moving forward. Oh, the gentleman in the shoe section who helped me, he was fantastic.

Been here numerous times and always impressed by the level of customer service. I always find that…read morethey are extremely knowledgeable on the products and really educate you on what might be best for what you're looking for. Great items here and all decent prices too!

Had a fantastic experience today buying a bike as a Christmas present for my daughter. The staff…read morewas terrific, very knowledgeable and friendly. I do not know much about bikes and they helped me to get the right one for what she needed. Not the most expensive but the right one. I would recommend Saucon Valley Bikes to anyone looking to get into the right bike for them.

Good bike shop!! They have repaired a couple bikes for me and were reasonably priced and helpful!read more

great bike shop! We've been going here for years and the staff is very friendly and knowledgeable…read more Bike mechanic Lee always greets us with a smile, takes care of our electric bikes and gets us back on the bike trail in no time! Highly recommend this shop for all your biking needs.

I brought my road bike in for service prior to my big event this Sunday, 24Jul2022, Ben to Shore…read morefundraiser ride and back. I had some lateral play in my rear wheel that developed after my attempt to replace bearing set. Rather than trying to take it apart, figure go to the expert and save myself the hassle. Well, it was a very good decision because I got Owen working on my bike. He has done exceptional work in the past on the same bike and I highly recommend this place for your bike repair. Not only is he thorough but does a great job explaining what was done and provide an overall great experience. I've never bought a bike there yet but definitely be back for future work that I can't handle myself. thanks Owen for great service!

I've been a biker all my adult life and lived in many places. Bike Works Doylestown is truly the…read morebest in my book. I've gone there for purchases like new road like cleat shoes, maintenance, and to meet my 'N +1" quota when I bought a new hybrid bike there to match my changing needs as I move into senior status. I got great advice on choosing the bike and excellent support. It's also fun dealing with staff who are enthusiastic about all forms of biking. I highly recommend this bike shop.

As a first time bicycle buyers my wife and I put a deposit on two bicycles back on March 2020 at…read moreDoylestown BikeWorks Bicycle Shop. It's not that we were told the bikes will be ready in December and neither are still here as of 4/2021 (I understand, it's shortage due to Covid), it's not that each of our bikes has gone up twice 20% and may still go up more when they finally get here (even though we were never told when putting a deposit on the bikes nor physically called upon and told of the two price hikes when they occurred), it's being told that, and I quote here, "you can have your $3,000 deposit back, there's a laundry list of people that I have that want and will buy your bikes"!This was said twice on two separate occasions to both my wife and myself. Must be a lingo the one manager likes to throw around. What manager would say that to two new clients after knowingly that they have been patiently waiting over a year for the bikes to come? It's basically saying, I don't care about your $3,000 deposit commitment, I don't care about your patience of waiting over a year and still not knowing when your bikes will arrive and I don't care that you are choosing us to do business with as first time bicycle buyers. it's basically saying, we have people lined up that will take your place, you are just a number on a "laundry list" to us. We really wanted to have a long lasting relationship with this LBS. Got my full deposit refunded to me, will rather wait a few years to get the bikes we want from another bike shop than few month with this shop. I will never return to them for anything, ever. Looks like their over inflated egos have overgrown good old fashioned customer care, loyalty, resolution and respect. You don't treat a client like there's a laundry list to replace you, you treat your client as if he/she is the only one on that list. Period. The manager never said a simple sentence for customer resolution/retention; "What can I do to fix this and keep you as our new clients". The manager does not care, now what does that tell you about the rest of the team/shop??? Karma

Moved to LA and needed a rack and cargo box for my land cruiser. Ian had numerous used boxes and…read moreracks and we worked out the right package for my needs. He has used bikes, used outdoor gear and tons of cool man cave stuff. Would highly recommend this place for anyone looking for a roof rack.

This place has everything you could want in sporting equipment at a fraction of the price. The…read moreowner is amazingly nice and helpful. He will even buy back equipment that you no longer need and you can use that towards the purchase of other items. This can be very helpful when you have children! I highly recommend checking this place out before you pay full price!