Placed an online order for an optic. Was accidentally sent a used optic, however Ryan in their…read moreCustomer Service Dept fixed the issue and was extremely apologetic for their mistake. Ryan called and offered me several options. In the end their customer service saved the day. If you are looking for ammo or firearm parts, True Shot is the place to get them from. Buy with confidence.

My husband asked for a switch blade and they sold us a folding knife. Wr didn't open the box u til…read morewe were outside and would we walked right back in within 2 minutes and we were not allow an immediate return.

I'm a new gun owner and Recently stopped by this shop. Sooo glad I did. Great customer service was…read moreable to purchase the hand gun I wanted to see. Salesman was polite and answered ALL my questions. Had been to a couple other popular shops in Scottsdale just to get no assistance or not be waited on at all. Waited almost 30 minutes at one shop, they weren't busy, to ask some questions. I'm now told that is normal in Scottsdale. I Will Definitely drive Back to Tempe for all my Future gun and ammo supplies

As a first time gun purchaser, I couldn't have felt like I was in better hands than working with…read moreDave. He strongly recommended I go and try a few different types before committing to a purchase and made recommendations and when I came back, he had been completely correct because I wanted something completely different and he helped me find exactly what was right for me. I'll definitely be going back to take their concealed carry courses and continue to work with such an amazing business.

I stopped in since I had purchased from here years ago, and I'm really glad I did. Antonio was…read moreincredibly helpful and took the time to teach me things I honestly didn't know about ammunition. I originally came in to pick up a safety lock for my friend's firearms cabinet , and while I took a firearms course years ago where safety was emphasized, ammo was never really explained in detail. I had no idea there were different ways ammunition could be considered "dangerous" that part was definitely eye-opening. After learning what I did, I truly hope I'm never in a position where I'd need to defend myself. But I'm grateful for the education. What I learned was flabbergasting in the best way and very informative. Thanks again to Antonio for being knowledgeable, patient, and helpful. I'm glad I stopped in. There's plenty of parking onsite!

Love this place! I live 1 mile from AJI but refuse to go there. Healy staff is always friendly,…read moreknowledgeable, and helpful. My preferred FFL.

I don't shop at Bass Pro shops often, but I do enjoy walking around them. The stores are huge and…read morethey carry lots of outdoor gear. Bass Pro and Cabela's are sporting good retailers that sell outdoor equipment for camping, hunting, fishing and other outdoor reactional activities. I am a big outdoor enthusiast and live next door to this Bass Pro Shop in Mesa. Most of my outdoor activities include camping, running, skiing and kayaking. Bass Pro Shops have been around for many years and recently acquired Cabela's. This Bass Pro Shop is called Outdoor World and has an aquarium, shooting gallery and animal displays. It adds to the fun of walking around these stores and gives you that feel that you are outside. The prices aren't anything special. But I like that you can find a lot of outdoor apparel and gear all in one stop. Bass Pro Shops supports conservation efforts throughout the U.S. The Islamorada Fish Company Restaurant that was here closed a few years ago.

On 12/21/24, I had a very disappointing experience at the Bass Pro Shops in Mesa, Arizona. During…read moremy visit, my mom was waiting in line to use the restroom along with several other customers when a mom and her child walked straight past everyone and cut through the entire line. It was extremely rude and disrespectful to everyone who had been patiently waiting their turn. What made the situation even worse was that no one from the store seemed to address it or manage the situation, even though the area was busy. Basic courtesy and respect for other customers should be expected in a public place, and unfortunately that wasn't the case here. While the store itself may be popular, experiences like this leave a really negative impression. I left feeling frustrated and disappointed with how the situation played out. I hope that some day, this issue gets addressed and resolved. Needless to say, I won't be coming back & would highly recommend staying away from this location.

Employees could use a customer service training. Not sure how they sell firearms with employees not…read morespeaking to customers.

Very disappointed that they wouldn't stand behind the price they gave me via their text line and…read morealso verified via phone call prior to asking my son to head out. Obviously, the person on the counter didn't value other people's time and didn't do much effort to rectify their mistake.

Purchased ammo for a weapon I am unfamiliar with. Questioned the ammo but was told the "minis"…read morewould work since it was just target shooting. Was told I could return them. Brought them back since they did not work and was told no returns on ammo... then don't push something. Keep the $. Received a call from the manager offering to make it right. Appreciate that a lot. Misunderstanding with myself and clerk.

I went in looking for a concealed carry holster and asked an employee for help, clearly explaining…read morewhat I needed and the exact firearm model. He handed me a holster and confidently said, "This will work." When I went to pay, he asked for my ID -- for a holster. That made absolutely no sense. I later checked Arizona law, and an ID is not required to purchase a holster. To make things worse, once I got outside and opened the package, the holster didn't even fit my firearm. Then I checked their return policy and found out they won't accept returns once the package is opened. So I was sold the wrong product, asked for ID unnecessarily, and then stuck with an item I can't return. If you're going to offer help, at least make sure you're giving customers the correct product. Very disappointing experience.

I love the service I received. I found them in reddit and the Mesa location is the closest to me. I…read morehad a stubborn screw on a rifle rail that I couldn't get off no matter what I tried. They quoted me a good price when I brought in the rifle. It was completed within the time frame they told me and there were no surprise charges. They notified me when the work was done.The gentleman at the reception was really nice, easy to talk to and didn't talk down to me as some other places would. I have them now as my first choice for any armory work and I would recommend them to anyone. Fair price, great service and timely work.

Came here to get my Glock 19 Gen 3 slide milled and a holosun 507c mounted along with removal of…read moreold irons sights and installation of new iron sights. Opted for the black nitride refinishing. Slide looks brand new like it's factory finish. Optic is mounted securely and new irons on. They also do a laser bore zero as well. Overall solid work. Be prepared for a wait depending on their workload and complexity of work. Took about a month and a half from start to finish. Other than waiting, no complaints.

If I could give a -5 review I would. They wouldn't let us in unless we took our masks off and…read moreforced us to get out if we decided to keep them on. True story.

Great selections with tons of help. Every time I'm around I try to stop in. Definitely worth…read morechecking out, especially if you want something custom

The Hub is EPIC!!!! Gonna post some pics later today…read more Just go there if you are nearby. If not, call them. Really nice people here. This is one of the finest Gun Stores in the Southwest. Bar none. See you there.

Had a group of about 11-12 to celebrate my best friend after we went wedding dress shopping. We sat…read moreoutside on the patio where they had misters, but I believe there may have been a smoking area nearby because it smelled like cigarettes nearly the whole time. Ordered drinks & apps which took a while to come out, but I got an espresso martini and their cheesy potato balls. The cheesy potato balls were unique, crispy and tasty! The espresso martini was not my favorite though it was really strong and the ratios were off and seemed like they just poured a bunch of baileys and vodka together. I also got the original "burger" with a grilled chicken breast which came with lettuce, onion, tomato, and got it on a pretzel bun. I will say their garlic fries were to die for though. They were perfectly crispy and delicious! Our server was great about checking in and some of our friends took advantage of a $5 mimosa deal they had on Sunday!