I'm a new gun owner and Recently stopped by this shop. Sooo glad I did. Great customer service was…read moreable to purchase the hand gun I wanted to see. Salesman was polite and answered ALL my questions. Had been to a couple other popular shops in Scottsdale just to get no assistance or not be waited on at all. Waited almost 30 minutes at one shop, they weren't busy, to ask some questions. I'm now told that is normal in Scottsdale. I Will Definitely drive Back to Tempe for all my Future gun and ammo supplies

As an employee of an organization that gets much criticism and many daily customer complaints, I…read moreunderstand that you cannot make everyone happy all the time, I also understand the difference between valid complaints and ones who are complainers. Sometimes you just have to pass over the complainers and say have a nice day, please come back and see us again! The ones with valid complaints, I always feel a responsibility to fix the problem that they are experiencing, or at least make it up to them. I say this because of what I experienced at the Tempe store. I had a great experience with purchasing guns, but the day before I took my son to the range, I thought I would go online and order ammunition so that I didn't go into the store and find out they were sold out. I gave it several hours, then called to make sure my order was put together, but was told online orders are filled by the manufacturer, then shipped to the store. I wasn't happy, but I was going to the range, so I made a visit to the store and purchased ammo that was in stock. My bad experience came two weeks later when I was going on a business trip, and still had not received the promised email stating that my order was ready. My online order was 5/22/3026. I never received the promised email, but finally received a phone call on 6/26/2026 that told me I could pick up the order. Strike one was taking over a month to receive ammo that is most likely always on the shelf for in-store purchase. Strike two happened when I picked up the order 7/01/2026, asked if an entire month was a normal timeframe for online ammo orders to be filled, and was told it depends. No apologies for the massive inconvenience, no effort to make up for any disatisfaction, just an answer that blew off any concerns. Please do better for the next guy. When a customer has questions about firearms, the store seems to be very accommodating, but get the online logistics in check without acting so matter of fact when customers are dissatisfied.

I stopped in since I had purchased from here years ago, and I'm really glad I did. Antonio was…read moreincredibly helpful and took the time to teach me things I honestly didn't know about ammunition. I originally came in to pick up a safety lock for my friend's firearms cabinet , and while I took a firearms course years ago where safety was emphasized, ammo was never really explained in detail. I had no idea there were different ways ammunition could be considered "dangerous" that part was definitely eye-opening. After learning what I did, I truly hope I'm never in a position where I'd need to defend myself. But I'm grateful for the education. What I learned was flabbergasting in the best way and very informative. Thanks again to Antonio for being knowledgeable, patient, and helpful. I'm glad I stopped in. There's plenty of parking onsite!

Love this place! I live 1 mile from AJI but refuse to go there. Healy staff is always friendly,…read moreknowledgeable, and helpful. My preferred FFL.

Awesome place! Like all Bass Pro Shops, this is a fun spot to shop with a cool vibe. Great…read moreinventory and wide selection. The customer service is amazing. Every employee asked me if I needed help and did it with warmth.

On 12/21/24, I had a very disappointing experience at the Bass Pro Shops in Mesa, Arizona. During…read moremy visit, my mom was waiting in line to use the restroom along with several other customers when a mom and her child walked straight past everyone and cut through the entire line. It was extremely rude and disrespectful to everyone who had been patiently waiting their turn. What made the situation even worse was that no one from the store seemed to address it or manage the situation, even though the area was busy. Basic courtesy and respect for other customers should be expected in a public place, and unfortunately that wasn't the case here. While the store itself may be popular, experiences like this leave a really negative impression. I left feeling frustrated and disappointed with how the situation played out. I hope that some day, this issue gets addressed and resolved. Needless to say, I won't be coming back & would highly recommend staying away from this location.

Employees could use a customer service training. Not sure how they sell firearms with employees not…read morespeaking to customers.

Very disappointed that they wouldn't stand behind the price they gave me via their text line and…read morealso verified via phone call prior to asking my son to head out. Obviously, the person on the counter didn't value other people's time and didn't do much effort to rectify their mistake.

Purchased ammo for a weapon I am unfamiliar with. Questioned the ammo but was told the "minis"…read morewould work since it was just target shooting. Was told I could return them. Brought them back since they did not work and was told no returns on ammo... then don't push something. Keep the $. Received a call from the manager offering to make it right. Appreciate that a lot. Misunderstanding with myself and clerk.

Just saw they closed permanently... well…read more.. 2/22- We went in to get info on a gun and potentially purchase a new pistol. We previously have purchased firearms from AlphaDog, as well as had their gunsmith work on a family members gun. All of our previous visits we had great experiences. However when my mother and I went in, we weren't acknowledged at all. We thought it was no problem, the guys behind the counter seemed to be talking to other customers. So we looked through the gun case and waited for them to finish up. One finished helping a customer in front of us, and was fidgeting with things behind the counter. We thought maybe he thought we were just browsing, so we walked over to the register line. He looked at us and walked away to the other side of the room without saying anything. So we waited a bit longer, and stood by the register for a good 5 minutes while the other employee chatted with another guy about a shooting competition or something like that. We weren't in any rush, and didn't think it was a big deal. We figured they were just busy finishing up previous orders/interactions and didn't interrupt. But as we were waiting, two younger teenage boys walked into the store and were immediately greeted and asked if they'd like to see anything off the wall or in the case. The employee who had walked away then handed them a rifle and started to discuss the firearms with them. My mom and I looked at each other and were wondering what was going on. It was weird to feel like you were invisible in a place where you have spent money before, and were actively hoping to spend more. Eventually the gentlemen who was chatting about a competition looked over and saw we hadn't been helped and answered some questions. He was really nice, but we were so off put by the interaction that we decided to purchase my firearm from somewhere else. As we were leaving the other employee finally seemed to realize we existed and said "goodbye!" as we left, which just drove the nail a little bit deeper. I understand that women aren't typically taken seriously in this hobby, but to experience being completely ignored first hand was a shock I have never dealt with before. When we were with a man this was never a problem, so we are assuming that was the issue. Weird experience, definitely won't be returning.

I love the service I received. I found them in reddit and the Mesa location is the closest to me. I…read morehad a stubborn screw on a rifle rail that I couldn't get off no matter what I tried. They quoted me a good price when I brought in the rifle. It was completed within the time frame they told me and there were no surprise charges. They notified me when the work was done.The gentleman at the reception was really nice, easy to talk to and didn't talk down to me as some other places would. I have them now as my first choice for any armory work and I would recommend them to anyone. Fair price, great service and timely work.

Came here to get my Glock 19 Gen 3 slide milled and a holosun 507c mounted along with removal of…read moreold irons sights and installation of new iron sights. Opted for the black nitride refinishing. Slide looks brand new like it's factory finish. Optic is mounted securely and new irons on. They also do a laser bore zero as well. Overall solid work. Be prepared for a wait depending on their workload and complexity of work. Took about a month and a half from start to finish. Other than waiting, no complaints.

If I could give a -5 review I would. They wouldn't let us in unless we took our masks off and…read moreforced us to get out if we decided to keep them on. True story.

Great selections with tons of help. Every time I'm around I try to stop in. Definitely worth…read morechecking out, especially if you want something custom