When I called Potomac Trust cold for information on a refi, I didn't get a machine saying "punch 2…read moreif you want to talk to a broker, 3 if I'm wasting your time and 4 if you like impersonal recordings like this one that make you feel like a number." I got the owner himself, after just two rings, a guy, with more than 20 years experience, a human being. Heath Bourne listened to what I was looking for in a refi and within an hour sent me an email with three written estimates from different lenders, each with an interest rate significantly lower than what I'm paying now! I am a person who asks a lot of questions. This can test the patience of and even annoy some people (yes, I'm talking to you, mechanics and doctors!!). I was going to say my wife, but thought otherwise on social media. Anyway, I get it. Time is money. Tough customers take time. But Heath answered all of my questions with professional courtesy and patience through multiple phone calls, emails and requests for revised estimates that would drive most brokers nuts. No wonder my online research revealed Potomac Trust Mortgage has an A+ rating with the Better Business Bureau (https://www.bbb.org/us/va/alexandria/profile/mortgage-broker/potomac-trust-mortgage-llc-0241-142453140). This may sound a little corny, but the "trust" in Potomac Trust Mortgage was more than just a name more. It was the way they did business with me. You can trust them.

As first time home buyers, we were quite overwhelmed with the entire process, from start to finish…read more Our first task - post finding a realtor - was getting pre-approved. We met with Heath at PTM at the suggestion of our realtor. He was incredibly nice, incredibly helpful, and willing to answer any questions we had. We peppered him with questions via email before he had any idea whether we'd use them or not, and he answered every one of them thoroughly and promptly. When we had an offer accepted, one condition was that we close in three weeks. Within 24 hours of the offer being accepted, they had a lender for us, initial mortgage estimate documents, and a list of everything they needed. Heather walked us through everything, and was so responsive and prompt. We literally went from accepted offer to mortgage signed in about a week! (It also helps if you make sure you have all your documents ready to go from your end, and they will give you a list of what you need). Everything we did with PTM was electronic, so we weren't worried about running to the office to sign anything. They were accessible via email and phone, and even when we had what was probably a stupid question, they were happy to answer it. From the start, based on our research, we wanted to work with a broker rather than a bank directly, and if you are wanting to do the same, Potomac Trust Mortgage has got to be your go-to!

A premier and truly class act real estate team that been top producers for 20+ years here in…read moreNorthern Virginia. I've used them to not only purchase but sell several of my properties and was always impressed with professionalism, attention to detail in follow-through, even after the sale of my home. Don't settle for the rest. Go with the best when it comes to real estate needs in Northern, Virginia, Maryland, and DC.. A+++++++

Worst treatment from JENNIFER COLEMAN. Horrible communication , Uncaring, lazy, lack of respect for…read moretime, made me feel like dirt. It took 4 times of her disrespecting me to the point I am beyond fed up. I kept staying quiet. I kept getting disrespected. The nicer I was the more she pushed me down to the bottom of her priority list and value. and my value was zero to her as a human. She was sending the wrong listings I didn't complain. I asked her to please send the other ones. Then she was sending rentals. Then listings in the wrong state. I pointed out to her. I've been beyond patient and got nothing but denial and her gaslighting me telling me she didn't send the wrong areas when I clearly am looking with my own eyes and they are there. The nicer I was the more shed I guess thought I was a pushover and could just keep cancelling past minute. On top Of this she wasn't scheduling any showings for me and cancelled meeting TWICE !!!! I texted her and she still was gaslighting me telling me the listings dod not include erroneous info. The listings that were there were unclear if they were preach built or new construction. I asked. She said she would let me know . She didn't. Then she cancels the appointment again so she can go help someone else I guess a juicier deal just arrived at her and she shoved me aside like dirt to take her other appointment after cancelling prior and me re arranging to meet her time. I have never ever dealt with this level of cold uncaring service from anyone. She literally has no regard for me as a human being and zero respect for my time.

I am a realtor who, of course, will work with whoever the lender is that my clients bring into the…read moredeal. It is through that channel that I have worked with some loan officers who are frustratingly slow to respond and who have caused the deal to fall apart, who have caused my clients' stress level to rise in an already stressful experience, and who have caused us to miss an opportunity to submit an offer due to their delay in responding to me or our mutual client. Proof that the lender really matters and makes a difference, I have never experience that in any of the multiple deals I have worked jointly with Matt. His knowledge of all the available programs to help buyers with down payment or closing costs is vast. His ability to create spreadhseets that clearly show our clients their options is so helpful. His response time to a phone call, text, or email is usually within a short window of time, even if only to say "I'll get back to you tomorrow if that's ok". We then have the opportunity to reply we are in a time crunch and Matt will make the time to find the answer that we need. His level of communication among the clients and me is superb. We always know what is happening, what the next steps are, and what the expected timeline is. In addition to all this, he is just a wonderful human being, someone who is a joy to talk to and who truly cares about others. I cannot recommend Matt highly enough.

We were quite pleased with our experience working with Matt and Darline. Matt is very…read moreknowledgeable, thorough, efficient, and patient. As first time home buyers, we had so many questions about home financing and mortgage loan options. We were quite impressed by Matt's knowledge and patience in addressing each and every question to ensure that we clearly understood the process. Darline, who works closely with Matt was very detail oriented and made sure that we submitted all our paper work on time. They were both 100% accessible and consistently kept us up-to date on the progress. Overall, if anyone decides to choose First Home Mortgage to finance their first home, I would highly recommend Matt.

When we started house-hunting in September, our realtor suggested interviewing mortgage lenders…read more Enter Reggie Maddox of Atlantic Bay Mortgage Group--and let me just say, he set the bar high! From the start, Reggie's transparency about his flat fee and his commitment to building lasting client relationships won us over. Plus, we instantly clicked with him. After interviewing another lender (spoiler: no contest), we went with Reggie--and thank goodness we did! Throughout the process, Reggie and his team (shoutout to Nate!) were responsive, patient, and beyond helpful. I'm a stickler for reading every detail, questioning every fee, and ensuring we're getting the best deal--and Reggie delivered. He even managed to lower our rate by a quarter percent when it briefly dipped before closing. Thanks to Reggie and his rockstar team, we're officially homeowners! If you're looking for a lender who's as sharp as they are personable, Reggie's your guy.

Copy pasted email sent to Linton hall realtors / real property mgmt after they kept our security…read moredeposit and charged us an additional $2700 We have rented with dozens of property managers over the years, and we have always left our living spaces in extremely reasonable shape. In fact, I'm not sure if we've ever even forfeited a security deposit. THAT statement alone should make this next even more valid: You are by far the lowest class company I have ever dealt with. I am absolutely appalled with the manor on which this branch of real property management does business. I'll be sure note terrible reviews with ALL of our networks including real estate agents and renters. ZERO of the items noted on move in were repaired, barely temporary bandages performed by the handyman, and we had to live with them for a full year. The property was NOT PROFESSIONALLY CLEANED UPON MOVE IN, grease caked on all of the cabinets and above the appliances. You note missing door stopper (which were barely hanging on when we took possession) and charge $150.00??????? That's a 2000% markup EASILY. Who is making these prices up? Bottom line, you expect a tenant to do YOUR JOB as the management company, essentially renovate the house move in ready for the next tenant, and pay for professional services that are incredibly inflated. SMALL NAIL HOLES AND PLASTIC ANCHORS IN THE DRYWALL ARE NOT EXCESSIVE WEAR AND DAMAGE. Plain and simple, this is highway robbery. You know it, I know it, and I'm not sure how you guys sleep at night knowing these are your policies. Consider printing this email out and posting in your office so all the faculty has to walk by it every day, knowing these are the standards of the company in which they work for. - Terrible communication and response time - NO FLEXIBILITY when a responsible and always on time with payments tenant was in a situation beyond our control to extend lease by just a few days. - Unprofessional and half done "repairs" - Price gouging at the HIGHEST level - Selective resources, ONE OPTION for cleaning companies and landscapers which I wouldn't at all be surprised if those companies were under real properties umbrella. I'm all for companies making a profit, and we appreciate big companies taking on the risk of ownership so that we can keep our expenses low and rent from them, but we expect people to do what is RIGHT. This situation is far from right, and you'd be just as disgusted as I am if it were to happen to your son, friend, or even distant acquaintance. I hope you guys improve on your business practices, or real property (perhaps just this franchise) will soon be just another failed company because they weren't humble enough to follow the golden rule.

Steven Joseph was everything you could possibly ask for in a realtor while buying a house. He was…read morehonest, hard working, very knowledgeable, prompt, and every other positive adjective you can possibly think of. He guided us the entire way and was available if needed even after closing. He also helped us rent 2 years ago and now has helped us find our forever home this year. I can not recommend him highly enough. Thank you so much Steven and LHR!

Selling our unique home in Fairfax, Virginia was an exceptional experience thanks to Debbie Dogrul…read moreAssociates and Melissa Govoruhk. From the very beginning, Melissa demonstrated an impressive knowledge of the local market, a thoughtful strategy, and a level of professionalism that immediately put my husband and I at ease. We are incredibly grateful for the outstanding service we received and would highly recommend Debbie Dogrul Associates and Melissa Govoruhk to anyone looking to sell their home in Fairfax, Virginia. A true five-star experience from start to finish.

My wife and I worked with AB to both find our new forever home and sell a rental property we own…read more AB was great throughout the process. Yes, he's young, and that might turn some people away, but don't let his age be a negative factor. As a real estate investor, I have worked with many realtors, and I can say AB is great. His persistence and willingness to help are both top notch. I always have a ton of questions and he is always open to help. Highly recommend working with him.

Over the years, we have worked with Brian on multiple home mortgages. His expertise saved us a lot…read moreof money and helped us get the loans we needed to eventually buy our dream home. He went way beyond our expectations for service and helpfulness throughout the process. He continues to provide excellent counsel as we have investigated refinancing our mortgage and buying a second home. As others have also said, I cannot recommend him highly enough.

Brian was fantastic to work with throughout the mortgage process. He was responsive, knowledgeable,…read moreand took the time to explain every step clearly, which made a stressful process feel much more manageable. He shopped options, answered questions quickly, and was always transparent about rates, fees, and what to expect. What stood out most was how professional and steady he was from start to finish. I never felt pressured, and I always felt like he had my best interests in mind. If you're looking for a mortgage broker who is sharp, trustworthy, and easy to work with, I would absolutely recommend Brian.

There is no one I would trust more in property management or real estate. I worked with Tiffany for…read more5 years as one of her property managers before transitioning to a new career in 2016. She has a high level of integrity and is always striving to learn as much as she can about the new laws and practices for both real estate and property management. Not only did I work with Tiffany prior to switching careers, I used her to purchase our first home this month. This was not a large sale, in fact I would bet on the fact that it was one of the smallest ones (price wise) that she had dealt with all summer. However, even for such a small sale, Tiffany went above and beyond to help make this sale go through. I was 9 months pregnant and had difficulty making the inspections. Tiffany and her team stepped in to handle things when my husband and I physically couldn't. She checked on our property multiple times to keep up with the long list of inspection items that needed completed before settlement. I knew she was a good agent but this is the first time I had experienced her level of care and detail first hand. My husband and I will forever be grateful to her for making this sale go through during such a busy time in our lives.

Everyone here is amazing. I've worked with Tiffany for years now. They literally gave us one…read moreamazing tip after another. Every time they came out we tried to have things nice than before. Most home owners don't really invest in their property. When we moved in there was a jungle in the front yard. As it got more and more out of control Freedom decided to come out and get it cut out of there and put down grass. This made our lives incredibly easier. They re-did the roof while we lived there. The furnace died in a fireball (maintenance guy who was working on it let us know.) Anytime something went wrong they were there, being proactive always. Even now I think back on how nice everything was with them. My new home while it's amazing to own a house there's a LOT more responsibility to it. When I first moved in I had explained to the staff here that I wanted to get ready for owning my own home and they were super supportive. Whenever we did inspects I always got tips. They LOVE animals, and even made a special exemption for one of our babies that we rescued. I cannot thank them enough for all that they've done for my family and I. I just saw the deposit refund. I had incredible amounts of trouble moving, and even still the new house isn't set up well enough. 2 Days ago the sewer backed up into our basement... Carpeted... basement... @.@. The point is that they were INCREDIBLY generous with the deposit refund, they could have easily claimed a bunch more items for repair and yet they didn't. I couldn't have asked for someone better, and 10/10 would ABSOLUTELY rent from them again!