This was a pleasant experience. I needed to have a relative cremated and was on a very low budget…read more They called me back in a timely manner, gave me a great price for cremation, and came and picked up my loved one quickly. I would recommend these folks to everyone who is looking for cremation and a great price. They were very sympathetic to my state of mind and I didn't need to do anything. Would use them again for all my loved ones.

I never like writing a bad review. My mother passed away just over two weeks ago. Received her…read moreashes today, with no notice they were coming. Sadly, this company does NOT help with the death certificate. it has been a nightmare try to get them. I am overwhelmed and they were no help. it should be part of the package. i will say that the two young ladies I dealt with on the phone, in the beginning we're nice. They should advise us that they will not help with the death certificates. I will not use or recommend them. No family should have to go through what we are enduring.

Top notch service, kind, caring, thorough. My husband was very well cared for. I would choose the…read moreNeptune Society over and over again for my care.

They tried as my husband lay dying to pull the bs of paperwork needed on 30 minutes and then added…read morean unasked for and unwanted urn deposit. Without my son being a lawyer we would have had a horrible time getting our $400 back. plus tey certainly not meeting any promptness others have described . Disgusting company I would rate a zero if I could. Avoid

The funeral director named Danielle was nice to work with when we sat to make arrangements, but…read morethen every other aspect of customer service was two thumbs down. It began when two people came to retrieve my loved one's body...a woman with the sides of her hair shaved arrived to help the young Black man who waited soberly for her. Then they wrapped the precious body and wheeled her out to the hearse that the man was driving, and then woman started to walk to her personal car. My family was literally standing in the street--dumbstruck with grief to watch the body being taken away--and the woman turned back and was talking and laughing loudly with the man. I was appalled--clearly this is just a job to her and that the sorrow of the moment isn't occur to her or matter to her. A few days later when I found out that the funeral home would be receiving my loved one's ashes at some point that day, I wanted to pick them up as soon as I could to bring them home...the woman at the funeral home said, "Tomorrow morning would be better." I thought, better for who?!!? I wanted her ashes with me overnight, not sitting in a funeral home!! Was that really so hard to understand??!! Couldn't the person have tried to be more present and empathic for a grieving family?? The woman said that she would call me when she knew the ashes would be arriving from the crematorium, but she didn't call and I didn't want them to close at 5 o'clock without getting the ashes so I went to the funeral home at 4 o'clock and waited for the person to arrive which was close to 5 o'clock. When the man arrived with our loved one's remains, he came in the door schlepping our beloved's ashes with armfuls of plastic bags and started talking with the other man at the funeral home (who had seen me and my father waiting for an hour) about cheeseburgers. The man should have immediately interrupted the meaningless conversation and straightaway brought the ashes to us, but instead I stood at the office door listening to them talk about cheeseburgers. I literally had to interrupt them and ask, "Do you have the ashes?" They didn't have them in the wooden urn so I had to go back the next morning to get the urn and also to point out that the small ceramic urn we had already bought had a chip on the lid. But the most disappointing part was that when I went back the next morning to have everything made right, the woman helping me had the gall to say, "That's why I told you to come this morning and not last night." It was the women who shouted with laughter when my loved one's body was being driven away in a hearse. If you want your agonizing experience of arranging for the death services of someone you don't want to live without, go somewhere else. Gaffney Funeral Home and Scanlin Funeral Home have better ratings and reviews.

Sarah and Nicky took very good care of my father until I could arrive in Washington. We were able…read moreto get everything started over the phone. My father had passed alone in his apartment. The funeral home had the foresight to look around and find his important papers and wallet which made my life much easier with the death certificate and all the other million things needed to do when a loved one passes. They are very honest, as well. They found money on him which they applied to the cremation services. The price was very good. They bundle a cremation package which includes the death certificate, his transportation, their services etc. Also, they worked hard to get my dad's death certificate for me before I left Washington, which I did not expect. I was only in town 3 1/2 days to clean out his apartment and had it in hand before boarding my plane. Most importantly, they comforted me during this difficult time. They always took my calls and I sometimes spoke to them 3-4 times a day. They also kept me formed via email before I arrived. They treated my father with respect and dignity and me with kindness Thank you so much Sarah and Nicky. I really don't know how I would have gotten through that week if it was anyone else.

We were in a need to have one of our pets cremated recently and New Tacoma Cemeteries got us in…read morefairly quickly. We called around at other places that did pet cremation services and either nobody answered the phone, couldn't commit to it or appointments were needed and felt really far out for something that our household didn't really want to sit around on and not have at least get the ball rolling. We got in the next day and our elderly dog that passed got cremated a few days later. Of course our dog's death occurred right when a weekend was coming on and so having the cremation done had to wait until the following Monday. But New Tacoma Cemeteries had a great selection of urns for our dog. We picked a very nice wooded one and we're quite pleased with it and the service once it was completed. As I imagine as the staff are tailored to be they were very understanding and sympathetic to our recent loss and did a great job. Our 15 year old Chihuahua passed away at home. Her name was Brazil. Once time allowed we scattered the ashes on her favorite ocean beach. We will definitely keep the urn as remember fondly our pet but more importantly a family member that we lost.

My SO and partner, Joyce Huseby, recently passed away unexpectantly. To have a loved one die is…read moredifficult enough, but to have the death come unexpectantly just doubles the emotional pain. Over the decades my family has turned to New Tacoma Cemeteries to handle all the services necessary for handling deceased relatives. Paul Lovgren was assigned to me for handling the arrangements for Joyce. I can't say enough about how compassionate, professional and helpful Paul was. His also provided some much needed and timely advice for making the memorial service a success as well. My thanks to Paul and all the other staff members involved.

This update is more about who we got on the phone to have an elderly pet that passed cremated…read more Whoever answered on the phone while trying to get a cremation time set up seemed very put out that she even had to answer the phone. She was highly noncommittal to us coming that night or even the next day to make arrangements. She said that maybe somebody would be in the office and maybe nobody would because they were just so very busy. It didn't help that she was distracted the whole time on the phone making her responses very unclear to our questions. She could've said "no" that they were too booked but she wasn't committed to saying that either. Perhaps the cemetery changed management which resulted in this service decline. At any rate we went with a different company which resulted in a positive outcome to a somber situation.

This cemetery is right across the street from my dad's house. It is a cool old cemetery that is…read morevery well kept. I think most of the graves here are very old as there is never many visitors. They have a huge crypt which my dad has already reserved a space in for his ashes and a very efficient crematorium onsite. There is also an interesting derelict area of the graveyard that may contain the remains of historic Figures from Tacoma's sordid past.

Scanlin is amazing. They made it easy, fast, were easy to talk to and contact and returned calls…read morewith no problem. After we made our decisions we had a few changes and they made it simple to adjust. Hope I never have to use them again, wink, but if we do need those services again, we will definitely use Scanlin again.

Good service at a reasonable price. Everything was done exactly as I requested. All the staff were…read morepolite, helpful, and compassionate.

After my father passed, I reached out to Edwards because they were recommended by hospice as the…read morebest value for cremation. For value, I would give them 5 stars as they are no hassle and the lowest price. From a service and follow up standpoint they are a mess. I had conversations with 3 different people and let them know I was the contact as my step-mother wanted me to handle things. They continued to reach out to her despite that. Additionally, there was no proactive communication on their part at all. If I wanted an update on timing (or anything) I had to reach out and for the most part you can forget about talking to a real person, except for the answering service. So for service and follow up I would give them 1-2 stars. I suspect they focus all their efforts on families that are paying for a full service rather than a simple cremation. For context, I went through this entire process without getting the direct phone number for my "funeral director", and not even an email address. I was able to figure the email out simply because it was part of the docusign process. I was never even told which of their locations he was taken to, until the very end when the ashes were ready to be picked up (after 2+ weeks). If you're going for value, that's ok, just know going in that you will have a long wait time, with low or no communication or follow up so you are not surprised. They won't change because if you look at these reviews, this is a very consistent complaint going back years and years.

ZERO STARS It's been a couple years now since my father…read morepassed away. I couldn't bring myself to write this review until now. I'm in a better head space. This is a WARNING to all please use a different funeral home. This place made things difficult during a time you need support and things to run somewhat smoothly. The lady handling this was so all over the place. Here we go. They were dealing with me about all the arrangements but then when it came to signing I was not his blood daughter they had my aunt signing the documents which was fine. The day of the funeral I was pulled into the back room and was told they made a mistake and had me listed on the death certificate as daughter next of kin. Promised me they would make it right. Received the certificate and what do you know it was not fixed. Getting a hold of them was absolutely ridiculous. I suppose since the funeral and ashes had been picked up they didn't want to deal with us anymore. After a while I just didn't have the energy to nag them to do their damn jobs. To this day it is still not fixed and I have accepted it for what it is. I just wanted to get on here and warn people to go thru a different funeral home. It is not worth the hassle during a very heart ache period in your life dealing with a company who really doesn't care about what you're going thru. My thoughts are with you if you do need services like this. Really wish there was another option for stars because I didn't want to give one star to write this.

It was a good place to come and pray, the chapels were closed but the staff was kind and welcoming…read more There is a Mausoleum in the cemetery and the place is also well taken care of.