Once again, kudos to Ryan for unexpected excellent customer service. I called on Friday afternoon…read moreexpecting to leave a message on voice mail. Ryan picked up the call immediately. Although I was just looking for direction on how to search for a deceased relative's policy, Ryan promised to research and call back with the best resource. I didn't expect a return call until th e following week but Ryan called back quite promptly with a contact at their corporate office (who was also very helpful!). Thank you Ryan for such great service, every time!!

Brian gave a quote over the phone, assured me he could get me a policy that would be affordable and…read moremeet my mortgage company's requirements. I just had to work on a few condition issues and call him back. Called back and his receptionist was unfriendly and said he was in a meeting and would call me back. After a few hours I called back and was told by a different receptionist that she would send him an email to contact me. He never did. After a ton of effort and money on my part, he wouldn't carry through. Not trustworthy.

Great service when I was living in WA. State Farm is lucky to have Kurt Kwon working with them.read more

Best State Farm agency in Federal way wa . The staff is excellent and bilingual to boot . Ted is…read moreawesome with his ability to explain insurance and keep it entertaining You want the best you need State Farm

Gary Bean is the worst. I've been insured with his agency for American Family Insurance for over 2…read moreyears when suddenly my rates skyrocketed. No accidents or claims on either policy. I know that probably isn't within his control so that's not the upsetting part. The reason I hate this guy is because he has the worst communication ever and he never returns calls or email correspondence. I work odd hours so going in during their business hours was nearly impossible. I called his office 3-4x and left voicemails, emailed 5 or 6x, called AmFam twice and spoke with call center people who also emailed him and still ever heard anything for over 2 weeks. Mind you I was trying to cancel my policies since I found better coverage elsewhere. More than 14 days later I found time to walk into his office and cancel in person. Loser wasn't even there, his receptionist had to figure it out. Meanwhile they screwed up my escrow acct since my homeowners insurance is paid through escrow, caused the biggest headache, and completely unnecessary stress due to their horrendous communication and inability to respond to a customer. I would never recommend this guy to anyone. He also never responded when I would inquire about adjusting things within my policy over the two years I was with his agency. Worst experience ever.

Gary Bean Agency is the best.. Best experience ever. Shawn was very attentive and came up with many…read morequote scenarios. AmFam slayed my other quotes and I am greatful to no longer have to pay the ins mafia. Maybe they will jack my rates in the future, but for now I have better places to spend my money - thanks AmFam.

The DOTY group does a great job of helping us, as a small nonprofit, finish our taxes. They're…read morealways responsive and easy to work with. We're going to work with their great team again this year!

Really bad experience with this group, over a couple of years. They did my taxes twice, and both…read moretimes the IRS sent the forms back with corrections and charges- the DOTY Group didn't apologize or do anything to remedy their errors. Never working with them again.

Very friendly and helpful. Will definitely recommend this place to friends, made my wife and I feel…read moreright at home, front desk got us coffee while we waited, and the team member we worked with was very patient with our questions

If I could give a negative star I would. My husband and I started our business in 2019 and trusted…read morethis company with our taxes and followed there advice. Fast forward to 2022. We have been forced to transfer accountants due to being flat out put on the back burner. Calling with questions or getting questionable bills in the mail from the IRS that they should have paid. They would never call or email me back. I had to walk in the office on my lunch half hr break and demand an answer just to get anyones help. On top of that they never took responsibility for their mistakes! Just said to have my current accountant fix the issue. Never in my life would I recommend this place to anyone. After my new accountant looked over out taxes for the previous two years she saw several places where they made mistakes or numbers didn't add up and they just made a fake account like inventory to put all the leftovers. Needless to say we had a big mess to clean up at the expense of our company. They are more interested in passing out their religious pamphlets then actually running a professional business. Please do go here!

I had recently moved to Washington from Eugene, Oregon and got in touch with Ryan about…read moretransferring my policies over. This being Seattle and a whole much larger city than where I came from, I knew the rates would be a little different than small town Oregon and Ryan was quick to give me various quotes so that I could anticipate and plan for any changes. Overall the transition was very smooth and fast and I ended up keeping the same coverage since there was not really much of a change thankfully. Ryan was very quick to respond and address any questions I had and I look forward to working with him as my State Farm agent.

I had the pleasure of getting to know Ryan while I was an Intern with State Farm. Ryan is…read morecompassionate and caring, as it was evident in every one of our dealings. He listens and acknowledges your concerns and needs. I would be confident in referring anyone in the Frederickson area to Ryan.

Carlo is awesome, always takes care of our needs, and can always find what we need when we need itread more

Awesome local agency with very kind, knowledgeable and helpful agents. I highly recommend it.read more

I just swapped over my renters insurance as well as my car insurance to American Family…read more I was referred to the Jennifer Ferrell location in bonney lake from multiple friends. Matt was my agent that listened to everything I wanted and made a few suggestions without being pushy. I will for sure recommend all my friends to American Family and Matt in Bonney Lake.

We've had Jennifer Ferrell's AmFam agency for years and years now, and every time we need…read moresomething, they are always there for us. Super prompt and wicked awesome--I don't know if all AmFam offices are this cool, but I LOVE ours! The office manager Teri Weems is especially awesome!