Wait time is ridiculous! With the average age of the patients being at least 70 years old, waiting…read morefor 3 hours is overkill. This is a human based business let's not over-schedule to make more money. The doctors are good surgeons, the office staff is hit or miss. They come to the edge of the overcrowded, not enough seats, waiting area and then whisper, may patients are hard of hearing, both patient names (first and last) which I think is a HiPPA violation. After they dilate your eyes they throw you back in the over-lit, overcrowded waiting room. This is not OK.

I am reading so many reviews that are low due to office wait times. Having grown up going to…read moreophthalmologists from childhood, I am used to waiting when arriving for an appointment. My experience is the same for most medical specialists I have seen. Specialists are busy and have lots of moving pieces in their practice that are unexpected and cannot be scheduled ahead of time. Specialists perform surgeries and skilled procedures that often are unpredictable. All it takes is one of the pieces to not move as it should and it sets off a chain reaction for all of the others in their day. There are post-surgical and urgent care issues that arise with their patients which have to be worked into an already full appointment schedule of patients. You don't have these kinds of situations as much with a primary care physician, but I sure have with any surgeon I see. Dr. Koop, his front and back staff, as well as, the surgical coordinator is swamped every day with full waiting rooms, emergency phone calls, etc and I think they handle it with grace and a pleasant demeanor. I have always had my questions and concerns addressed to my satisfaction and phone calls have been returned in a timely manner, as well. This is an experienced and well-run eye practice that you can trust to care for your sight.

I like the other location better, since parking is a lot easier!read more

I really like the work of Dr. Chan. He is really good and will sit in the room and talk with you…read morewhile he is examining your eyes. Also, if you park in the garage one or two, take your ticket up to the office and they will validate it for you, so you also get free parking.

I had an amazing experience for the LASIK procedure at this office!…read more First of all, they are super quick and accommodating. Getting set up for the procedure and follow up appointments was an easy email. The day of the procedure, everything went quickly and smoothly. I was very nervous but the staff did an amazing job of calming my nerves and making sure the procedure was smooth. If you're looking for a cost effective and great LASIK experience, choose this location!

I had my lasik done with Dr. Khokar and I had a great experience from beginning to end. Initially…read moreafter the consultation it was hard to get in touch to set up the rest of the appointments but once I got in touch with the right person (Jerri) the process was smooth and easy. Her response was quick. The surgery itself was very easy and Dr. Khokar was really nice and made me feel calm and at ease. Everything was wonderful.

Retina detachment is something I wouldn't wish up my worst enemy! However, by the grace of God and…read moreDr John Alappatt I'm still able to see despite both Retina's detaching! The staff at the Katy Freeway location are caring, encouraging and understanding. THANK YOU!!!!!!!!!!! -Stan Fischer

I just arrived for a 6-month checkup. Despite receiving a text to confirm yesterday, I arrive to…read morefind out that my doctor only works ever other week and this is not the week. I've been sitting here for 30 minutes waiting to see another doctor. The waiting room is filling up and they have not called one person in.

My parents have been visiting Dr. Chin since their college days. Now with adult children, my…read morebrother and I continue the family tradition by visiting his son. That being said, I guess I've been a customer for well over 30 years! The office is over an hour drive from my home, but it's worth it. I couldn't see myself going anywhere else. Their office often features the newest revelations in vision and eye care. Their honesty and expertise are refreshing, and their technology is always innovating. My vision is...terrible, and I have a different astigmatism in each eye, but the team always works with me to find the solution that works best for both my vision and my lifestyle. I have a feeling we'll keep the tradition going, and after some time, the next generation may be visiting Dr.Chin.

I love going to my eye exam…read more Dr Chin is an absolute delight. The office is efficient and friendly. Ophelia (sp?) Is lovely and keeps my visit short and sweet. Irene was pleasant and fast at checkout. I highly recommend this office for your eye health needs.