Wait time is ridiculous! With the average age of the patients being at least 70 years old, waiting…read morefor 3 hours is overkill. This is a human based business let's not over-schedule to make more money. The doctors are good surgeons, the office staff is hit or miss. They come to the edge of the overcrowded, not enough seats, waiting area and then whisper, may patients are hard of hearing, both patient names (first and last) which I think is a HiPPA violation. After they dilate your eyes they throw you back in the over-lit, overcrowded waiting room. This is not OK.

I am reading so many reviews that are low due to office wait times. Having grown up going to…read moreophthalmologists from childhood, I am used to waiting when arriving for an appointment. My experience is the same for most medical specialists I have seen. Specialists are busy and have lots of moving pieces in their practice that are unexpected and cannot be scheduled ahead of time. Specialists perform surgeries and skilled procedures that often are unpredictable. All it takes is one of the pieces to not move as it should and it sets off a chain reaction for all of the others in their day. There are post-surgical and urgent care issues that arise with their patients which have to be worked into an already full appointment schedule of patients. You don't have these kinds of situations as much with a primary care physician, but I sure have with any surgeon I see. Dr. Koop, his front and back staff, as well as, the surgical coordinator is swamped every day with full waiting rooms, emergency phone calls, etc and I think they handle it with grace and a pleasant demeanor. I have always had my questions and concerns addressed to my satisfaction and phone calls have been returned in a timely manner, as well. This is an experienced and well-run eye practice that you can trust to care for your sight.

I've been seeing Dr. Paul Scott, Ophthalmologist for many years! He's a great eye doctor! He…read morelistens to my concerns, he's very easy to talk to and he explains everything about my exam in detail. Last year at my annual visit, he once again suggested I see someone to have the growths above my eyes analyzed and surgically removed - which I did. Best decision ever! No more having to hide behind shades daily or when having pictures taken. I whole heartily recommend Dr. Scott and his office assistant Pricilla for your vision needs!

I had an amazing experience for the LASIK procedure at this office!…read more First of all, they are super quick and accommodating. Getting set up for the procedure and follow up appointments was an easy email. The day of the procedure, everything went quickly and smoothly. I was very nervous but the staff did an amazing job of calming my nerves and making sure the procedure was smooth. If you're looking for a cost effective and great LASIK experience, choose this location!

I had my lasik done with Dr. Khokar and I had a great experience from beginning to end. Initially…read moreafter the consultation it was hard to get in touch to set up the rest of the appointments but once I got in touch with the right person (Jerri) the process was smooth and easy. Her response was quick. The surgery itself was very easy and Dr. Khokar was really nice and made me feel calm and at ease. Everything was wonderful.

This clinic is so unorganized! My father had an appointment and when we showed up to the…read moreappointment that's when they want to inform us that a referral is required to see the doctor. OKAY..so why the heck did the clinic not reach out to us to inform us prior?! We drove all the way out there just to be told we need to reschedule and obtain a referral...

This is for the Southwest location: I was honestly so scared…read morebefore coming in because I read so many horrible reviews on this place but I'm glad to say I had the opposite experience. The staff at the front desk were so nice. Dr. Lam took great care of me by explaining what was going on with my eyes. Everyone on the team treated me well. The only thing that took long was the wait for the doctor to come into my room to talk to me which took 30-40 min. I would advise to be picked up or have a friend/family member drive you because I had my eyes dilated and didn't know that coming in, but thankfully had a family member drive me there. I checked in at 9 for my 9:30 appointment and was done by 11 am. I would advise getting a morning appointment if you can.

My parents have been visiting Dr. Chin since their college days. Now with adult children, my…read morebrother and I continue the family tradition by visiting his son. That being said, I guess I've been a customer for well over 30 years! The office is over an hour drive from my home, but it's worth it. I couldn't see myself going anywhere else. Their office often features the newest revelations in vision and eye care. Their honesty and expertise are refreshing, and their technology is always innovating. My vision is...terrible, and I have a different astigmatism in each eye, but the team always works with me to find the solution that works best for both my vision and my lifestyle. I have a feeling we'll keep the tradition going, and after some time, the next generation may be visiting Dr.Chin.

I love going to my eye exam…read more Dr Chin is an absolute delight. The office is efficient and friendly. Ophelia (sp?) Is lovely and keeps my visit short and sweet. Irene was pleasant and fast at checkout. I highly recommend this office for your eye health needs.