Our experience started off very well. Tyler gave us a great deal and we immediately accepted. Things went downhill from there. Tyler left the company (unknown reasons) and Cannon was now our project manager. James Hardie siding, new gutters and soffits. 7 new windows from Pella. All under the umbrella of Scottish. Gutters were mishap after mishap. Downspouts were not installed where they used to be, causing flooding and ground washout in the backyard. BTW...the "gutter guy" was a subcontractor or maybe even a "thumbtack" app person. Could not speak English and had no idea what we were trying to explain to him. It also took a very long time for the gutter/draining system to be fixed. Our biggest issue was when we started experiencing water flooding on our kitchen counter behind the newly installed Pella window. EVERY time there was a heavy rain, our kitchen counter would flood. We called Scottish about this, as this had NEVER happened before. We have lived in our home since 1995. Roof was replaced circa 2005. Siding was installed 2022. We contacted Scottish after we noticed the repeated flooding of our kitchen counter. Rigo (GM?) came out to investigate the flooding issue and had the gall to blame the ROOF for the flooding, claiming the roofers did something wrong. Hm? How is that possible Rigo, if we NEVER experienced flooding on our kitchen counter until after the siding was installed? He, and Scottish as a whole, took absolutely no responsibility for the flooding. The issue should have been noticed during the siding installation and reported to an onsite, qualified supervisor. That did not happen. Now, we are left holding the financial responsibility of fixing this flooding issue. Also, we noticed our new windows not having any handles or anything to actually open the windows. Seriously, no ledge or anything. I had to push against the glass or use thumbs along the window pane to open them and push on the pane to close them. ( Is this a Pella thing?) I contacted Cannon about this issue. He ordered handles and offered to install them. A few days later Cannon came by and installed the window handles. (Very cheap and flimsy. Pella or not) and upon his departure from our home, requested $150 for installing window handles that should have been a feature of the window. Of course, the additional charge was not mentioned prior. Should I have to pay extra for maple syrup if I order pancakes? I could have "installed" the handles of my choice, at MY price. I believe Scottish used to be stellar. No more. It's probably why Tyler left. read more

Scottish resided our house in James Hardie board and batten and it is absolutely perfect. Tyler was friendly and professional and guided us through every step of the process. Our crew was here every day and worked so hard to do everything exactly as we wanted it. They asked questions through the whole process to make sure we were 100% satisfied with their work. We would definitely work with them again I'm the future! read more

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I had a very good experience with Scottish Home Improvements. Rigo, the Project Manager, answered all my questions fully, and answered ones I didn't think of. Communication was very good, over email, text, and phone -- however I wanted to communicate that day. Felipe, the foreman on site, was always accommodating and responsive to my questions and comments. They even re-did one area that I wasn't satisfied with. My house looks like new with the Hardie siding complementing my red brick siding. I replaced some old metal siding with Hardie. The whole process with Scottish was very organized and methodical. Just like I like it. Rigo even helped me out with some existing soffit issues I had, even though it didn't involve Hardie products. read more

Very unprofessional and rude. I was so irritated by their actions I decided I had to post a review, which I never do. I wouldn't recommend them to anyone....... read more

I'm not sure what happened with the previous reviewer, but that was not our experience. First of all, we got four bids to put up Hardieboard siding for our garage, and Scottish came in at the least expensive. We worked with Rigo Melara and his crew, and they were awesome. Rigo was incredibly professional, also communicating promptly in setting up the project date. The crew came up and finished the siding in one day. Rigo walked the garage with us, and provided all the information on the warranty. We could not be happier with the job they did and I wouldn't hesitate to recommend them. read more

Updated in 2018: While this was a very stressful experience, having just had a worse experience with a contractor, I have to update my review and add a star. I can say, at least Scottish Home Improvements owned up to their failings. I didn't give them enough credit for that, it seems. Bitterly disappointing. Distressing. Infuriating. This describes our experience with Scottish Home Improvements. We hired them to remove vinyl and original painted wood siding from our 1939 house and to install new James Hardie siding. We hired them, the highest bid, because they are certified James Hardie installers and because they are "lead certified." I told Scottish my background was public health and that handling lead properly was very important to us. We thought they were serious about lead paint hazards, and we assumed they'd do things right. Not so much. Despite a positive lead test and a "lead fee per EPA" added to our contract, after one day of old wood siding removal, the ground outside was covered with paint chips. Investigation of lead safe practices online revealed that we should have received a pamphlet on renovations and lead BEFORE they began working and that pretty much nothing on our job site resembled what I was reading about a "lead job". Shocked and super dang mad, I filled out the "report a lead violation" form on the EPA's website, but before I hit send, my husband and I sat down and considered all the consequences. Our house had 1/4 to 1/3 of its siding removed. What would happen if we filed a complaint with EPA? Might they stop the job? How long might we be left with a house without siding? Second, after reading the very literal fine print of our contract with Scottish, we realized that we had signed away most of our rights. Scottish retains the right to sue its clients, but by signing their contract, the client relinquishes all right to sue them. More importantly, we couldn't 'fire' them. According to the contract, they could find us in breach of contract and sue us if we kicked them off the job. We had to let them finish, and since we had to let them finish the job, we discussed the possibility that they would find a way to retaliate if we informed the EPA. Finally, we had a contractor scheduled immediately after our siding job to install an upstairs bathroom. We had no fully functional bathroom at the time, and we were desperate to get things in order. One thing hinged on the other: If our siding job got messed up, the bathroom job got messed up, and if that happened, our contractor wouldn't earn the income he and his crew were planning to earn in March. Plus, we'd be left with our semi-functional bathroom. We felt like no matter which decision we made, WE came out the losers. So, with regret, we decided that the risk of retaliation, the risk of being left with a partially un-sided house, and the risk of our bathroom contractor getting caught in the crossfire was too great, and we did not report the lead violations to the EPA. Instead I contacted Scottish and told them how furious we were. I told them there was NO WAY we were paying nearly $1,000 extra for a lead job. Our job was not treated as a lead job, they contaminated our property, so how did they dare to charge us extra for a "lead job"? Too little too late, the salesperson said she'd send the lead pamphlet to us. (federal law says they had to do it BEFORE the job). I told them to clean up the mess they made and AT LEAST put down plastic to catch paint chips going forward. I also took loads of photos documenting the work site and the paint all over the ground. For several days after I complained, they made an extra effort and even cleaned up at the end of the day. The project manager said he'd replace our exposed weed barrier that they'd covered in paint chips. We kind of decided that if they cleaned up their mess and tried to prevent further spread of paint chips, we'd let it go, as far as the EPA was concerned. But, toward the end of the job, they started being less careful again. Then they finished, and when the dumpster on our driveway (right outside our entry door) was removed, we found the driveway was covered in paint chips. We spent a good couple hours cleaning up the paint chips on the driveway and around our door to avoid tracking lead paint into our house. We also discovered that when Scottish replaced our weed barrier, as they'd promised, instead of cleaning up the paint chips around the house, they just put new weed barrier on top of the paint chips to cover them up. Upon seeing the mess on my driveway and the covered up paint chips, my fury returned, and with the job finished, I notified the EPA. I turned over all my photos and forwarded email. It's too late for us, but I'm hopeful there will be some sort of fine involved to teach these people that they can't just play games like this and decide to handle lead safely only when it suits them. read more