Rooms are okay, needs renovation, beds uncomfortable but for price it's doable. The worst are the…read morestaff (managers or owners). They are the most unfriendly people. They do not speak to you, and they don't smile say hi, nothing. You have to approach and ask them as they sit in the lounge area and stare at you. Super awkward. Not a ome time thing. I've stayed here 4 times over the past 4 years and they are always the same. I'll choose somewhere else next time.

When we checked in, we were amazed by the young woman who handled our reservation. Heather was…read moreoutstanding! She was hustling at full steam, with a smile, and a positive attitude. She apologized profusely for the out of order elevator (it needed a part that was delayed), and offered to help carry our bags to the 2nd floor when she could not find a first floor room for us. We didn't want her to work any harder than she was, so we declined her offer. But by the time we got our luggage, and came back in the front door to go to our room, she had good news. A first floor room had opened up! Cleaning staff was pleasant and helpful, too. When I checked out, the gentleman was friendly and asked about our stay. So staff gets 5 stars. The room was as clean and nice as the lobby - and Heather! It had a king size bed, easy chair, work chair at the desk area, a mini fridge with working freezer, microwave, flat screen TV, clock radio, good lighting, and plenty of outlets. The only unusual part of the room was the shower. It was long and narrow and didn't need a shower curtain. It might have looked strange, but it worked well. 5 stars for the room. The downside of being on the first floor was being under an active early riser. Up at 7, this room above us had someone who paced from the bed to the door to the bed and back again. This person seemed to be bouncing a ball or doing jumping jacks when not pacing. This was something out of Red Roof's control, but the uncarpeted floors did not muffle the sound. We had to get up early, but not THAT early. Due to "sanitary concerns," this Red Roof Inn stopped offering complimentary breakfast. We think it was more of a staffing issue, but it was a minor setback. With McDonald's next door, and Waffle House across the street, we were able to enjoy breakfast for a nominal cost each of the three mornings of our stay. The drawback was the size of our party. Since we were here for a wedding, the first morning we were a party of 9. The next morning, we were a party of 21. It would have been better to eat in the breakfast area. The exit door by our room was supposed to be keyed, but that did not work. So it was not secure for safety. For this, broken elevator, and lack of breakfast, 3 stars. Our room was not expensive, and it was comfortable. As I said before, we were here for a wedding, and the accommodations were fine for this. Many of the attendees were at this hotel, so we were able to carpool to the venues, and to visit with each other in our rooms before the big day and afterwards. For this, 5 stars. Total score: 4 stars.

It was late at night, I've been driving since noon, and I just needed a place to sleep. I had no…read moreidea what to expect. They Musta refurbish this place because these rooms are awesome. These are like brand new mattresses, and they're the really comfy memory foam. They have nice TVs. Everything is in good shape. The price is right to. The same hotel in St. Louis would cost $200, but this was less than $100. The lady operating the front desk was courteous, efficient, and professional. This is a nice little hotel.

My reservation included a bed and breakfast BUT it appears to have been a scam just to draw your…read morebusiness in. When I checked in late at night, the lady in the front desk that was very nice and customer service oriented worked out the check in process with me, provided the room key and information about the wifi but not a word about the breakfast - so I asked, what time in the morning is it being served so I can plan my morning going out? She said due to covid they don't serve breakfast. I asked why they than still offering it on their website and on booking where I madey reservations as that was made while covid-19 is obviously been going on and she said she won't know and will leave a massage for a manager to reach out to me. Next morning I check out early and at noon time reaching out to the hotel because no one had reached out to me. Manager couldn't/wouldn't take my call so I left another message but never heard from him. The following day I'm calling again in the afternoon and he picked up! He was very rude and wasn't even willing to hear my claim not alone provide any help. I specifically told h I will make this a public knowledge with reviews and will dispute the charge with my bank and his response was "go a head"! So I did!!! I could have spent the night across the street for $45 but I opted for the additional convenience in dining in for breakfast where I'm spending the night for the efficiency of the next day. Don't give them your business as it is not being appreciated other better options are available right across the street

Upon arrival front person was extremely nice but have difficulties with printer. Not a problem to…read morewait. I was there for work and was working the next day 16h . I usually stay at Holiday Inns because breakfast usually starts atv6am and you get a hot breakfast. Well it started at 630 am ok not that big of a deal but both days I went to get breakfast NO hot breakfast. I said something to another front desk lady and she was likeboh she didn't show. Two days and when i checked out the same lady didn't even ask me how my stay was. Worst experience . Jennifer 442

Upon entering I took photos. They had left a wet wash cloth overhead the shower head. There was…read moresome kind of white spots all over the ironing board. The ac use didn't work but the wall unit was connect to the floor unit which worked. The flap the the unit on the ground was broken off. It was good open room through. There was some red stuff at the bottom of the trash can which looked like staining. We went to the pool was was inside but the room was warm but oh my gosh the water was so cold i couldn't do it. While I took my 2 kids 10 and under to the pool there were 3 what seemed to be 16+ year old kids screaming and kicking the water so hard it was making waves. The adult with them wasn't considerate and didn't make Them stop which was super annoying but no fault of the pools. It's use at your own risk. It also had a small gym and was across the street from a sushi place. There's no vending machines but they have ice machines. At night it was so bright outside and it didn't look like there was a pull down blind. But after searching and finagling I finally managed to find the blind and pull it down. This place was good for the small town it's located in but could use some tlc. The woman at night wasn't very friendly however the morning one was. I forgot my toothbrush and tooth paste and my daughter forgot her comb and they had those all free of charge to give which was awesome. The food during the morning was pretty good for the variety and the place also was pretty quiet. Overall I'd probably stay elsewhere if I could however we were booked this room through work and didn't choose. But if In a pinch it's a good overnight stay.

The control to our room was not turned on for us to control and the night was extremely miserable…read more I am a platinum elite customer and hotel has refused to compensate for the nightly charge. Very disappointing!

So here we are again in Cleveland, TN. We've been to TN 4 times now for softball: 2 Johnson City…read moreand 2 here. Different hotels each time. All the same chain. We arrived early in the afternoon having driven only from the Georgetown/Lexington area where we spent the night in a Hampton Inn. We were able to check in when we arrived - YAY! And and luggage cart was available and elevator waiting to take us up to the fourth floor. Most of our team was also on 4 - a few on 3. Which is fine. The first thing I did when returning the cart was check out the fitness center - BOO. At least this one had dumbbells - better than the prior hotel but nowhere near the luxurious and well-stocked fitness centers of our prior trips to TN. The good news - I spent all weekend at the field and didn't have the opportunity to work out here. I also was OK just getting plenty of walking in at the softball park as I've been overdoing my strength training. Our room was 2 double beds - nice and roomy, good TV, fridge, and coffee maker. Linens clean and spacious bathroom. The one bonus amenity was EAR PLUGS! YAY YAY as the ones I packed did not help much when I used them the prior night. These were life savers - but I still slept crappy to no fault of the ear plugs or hotel - just my hubby/roommate who snored horribly. I have learned not to even try and wake him to get him to stop. He 1. Yells at me as I, too, admittedly snore some times, 2. Gets mad at me and 3. Falls back to sleep and the snoring resumes in about one minute. Or sooner. Not time for me to fall asleep. Breakfast time! We had an 8:30 game and our alarm went off at 5:45. I went downstairs a little after 6 while hubby was showering. All I ever want is fresh fruit and coffee. Nothing more. I was 1 for 2. Coffee only. NO FRUIT. So I made time during the day to stop at Food Lion and buy my own breakfast food. I cannot remember a time a hotel did not even put out some apples. Really? Nothing? I don't think this is a COVID thing as other hotels have served apples wrapped in plastic wrap (totally unnecessary - just wash them before eating them!!) Location good, parking plenty, wifi free and no sign in needed (YAY!) But HUGE strikes for the lack of fruit in the morning and the size of the fitness center. Had we have stayed longer than 2 nights, I would have made due with the fitness center and got a work out in. But the breakfast thing would still be a problem. So not getting five stars - still pondering between 3 and 4 . . . The steaming hot carafe of decaf after an evening in the cold air was just amazing and perfect. 4 stars it is!

The room was nice and very clean. The staff were responsive and professional. We were a little…read moreconcerned when we first stopped here but it was every bit as good as the Hampton Court that we stayed in all last week. I would recommend Quality Inn in Cleveland Tennessee to any traveler.

Slept well. Cot only fit right by the door and was a tight fit. Go somewhere else for breakfast…read more They water down their orange juice and cranberry juice. For the others I cannot say.

I would have been more than willing to give this Hotel a better rating if the VERY NECESSARY…read moreelevator had been working. This is a 3 Floor Hotel so it is not easily accessible right now for many people and many reasons. Room was very comfortable when we did manage to get into it. All areas of the room were very clean, nice decor and aesthetics. Bed mattresses did not disappoint. Pillows were a bit flat. Breakfast was better than I expected. *Egg Flips with cheese *Pancakes *Biscuits and Gravy (bland) *Turkey and Trad. sausage *cereal, breads etc. The cinnamon roll was delicious and best thing served. Coffee available. This Hotel is NO PET POLICY for those of you traveling with your Fur Babys.

Very quick check-in ,room was clean and bed was comfortable.... What more could you ask for.read more

Would we stay here again? Maybe. The room was clean, which…read moreis the biggest thing we look for, but it's definitely outdated. We don't go searching for little issues in hotel rooms--we just want a clean place to sleep, and this delivered. The shower had great water pressure with plenty of hot water. The pillows were like big marshmallows, but they were comfortable enough to get a good night's sleep. Breakfast was your standard complimentary spread: coffee, make-your-own waffles, toast, bagels, cream cheese, jelly, and cereal. Nothing fancy, but enough to get the day started. The towels were your typical hotel towels...a little on the sandpaper side. On the other hand, the toilet paper was surprisingly decent--not the flimsy single-ply that falls apart. It's the little things! The hotel is also dog-friendly, which is a nice plus for anyone traveling with pets. Overall, if you're looking for an inexpensive, clean place to spend the night, this place does the job. It's not modern or luxurious, but it met our expectations for a quick overnight stay.

This hotel should be ran out of business. The MOMENT we stepped foot on the premises, we got this…read moreuncanny feeling. The only upside is the fact that it was cheap, but a wise man once told me, you get what you pay for. But this was much worse than 77$. We get into the room and there was plethora of stinkbugs, at least 30+. We spent about an hour trying to kill them all, and most were gone, but then we found the root of the problem. The door leading outside didn't even have a seal. We saw the bugs actively crawling into this room. We still tried to sleep there since we didn't want to just throw 77$ down the drain, but of course when we opened the sheets of the bed, there were many bugs just laying there with me, even though THEY didn't have to pay 77$. The final straw was when we called to see if they had anything to help. The man up front just told us that it's that time of the year, we were in the room for only a couple of hours, yet he still wouldn't refund us. If I could give zero stars I would. Total waste of money.

Absolutely great staff wonderful neighbors! Lived here for 5 years. Very clean very well kept by…read morefar the best place in town!

This is a wonderful place to stay. Everything is super clean, grounds are well maintained and the…read morestaff is incredibly responsive and friendly! It's great if you're out of a place to live for a little while and need a safe and friendly place to be temporarily. Deena and the entire team are great hosts.