Thank you to Brad's team for repairing a derailed drive-side window of my Toyota Highlander. Brad…read moreaccommodated my repair request promptly, and his team executed a professional and clean job repair at a very competitive price. I highly recommend Brand Hanson's ProFinisher shop. Adelmo Monsalve, Ph.D.

Truck was in 3x.paint had runs clear coat had runs. Worst…read morecustomer service ever!!!! Brad the owner is a complete spineless loser! Refused to fix my truck rite even after I had 2 other shops tell me the work he did was unreal and needed to be redone! I will never say anything good. And don't pay a done before u look at your vehicle if your stupid enough to bring it to him

I had my windshield replaced, and the experience was excellent. Scheduling was easy I just did it…read moreonline. They also confirm your services through text. The staff was very friendly and gave clear instructions of where to leave our car to be serviced. I just went to the nearby shops while I waited. It was actually completed faster than expected. Everything was done perfectly. It was covered by my insurance and payment was a very easy process. Doesn't get any better than free. I recommend it.

Safelite provided professional, efficient, and timely service. Scheduling was easy through their…read moreonline system, and the entire process was smooth. Highly recommend!

Chanhassen LaMettry's did me right! A lot of places are booked out really far in advance right now…read moredue to labor shortages and supply chain issues, so definitely be patient while booking out. My insurance tried providing me their approved shop list, but lo and behold, the list was out of date after calling around and I found out AFTER I had made the appointment. Well, I got a little tired of the run around and decided to go with a shop I knew did quality work. I started out at LaMettry's Inver Grove by my house for an estimate, and I was so happy that they would reach out within their network of shops to see if they could get me an earlier appointment. Now, Chanhassen isn't particularly close to where I live, but I figured it was worth getting the work done sooner. It was so nice to have them call and set up my rental car with my insurance and have it waiting for me when I dropped my car off! Everyone was so friendly, and even when my insurance was being difficult, Chad, the manager, helped me out and sent the paperwork in. I also really like that despite their parking lot being super full, my car was ready and done when they said it would be. Overall, super professional and great customer service!

When my Tesla was damaged in a collision accident and also damaged by the towing company, I chose…read moreLaMettry's for the repairs. There was a Tesla collision repair shop in the area, but I chose LaMettry's because they are a Tesla Approved Collision Center, they could start on the repair sooner, and I was able to make initial arrangements with a person rather than on-line. The car required structural repairs so it was transported to their Chanhassen shop and required three months to complete because of the double damage and parts availability. During that time Allen called me twice a week with updates. He also handled all contacts with both insurance companies. He handled coordination with the towing company insurance when I needed a rental car for a week. When I got the car back it was perfect. The new body panel gaps were uniform and symmetrical on both sides. The newly painted panels matched perfectly. Everything worked and the car was beautifully cleaned, detailed and delivered to my local LaMattry's shop for pickup. Thank you Allen. Highly recommended.

My insurance company sent me here for a windshield replacement claim, after a small rock started a…read more6" crack across the lower left corner. Reading previous reviews, I'll admit I was a touch nervous, however that nervousness proved unfounded under current management and staff. They quoted a 2 hour time frame for the repair and it was completed within minutes of that time period. As for value, the windshield looks as new as the day I purchased the car, and they even removed & seamlessly reaffixed my annual state park sticker. All communication came at appropriate intervals before & after the appointment, and I've not been hounded for further sales. Would definitely recommend.

Service window 12pm - 4 pm. So made sure to take off work the end of the day to be present for…read moreservice. 4 pm rolls around and no repair man. Called at 4:15 to see where they were (phone automation was also awful), they connected with the driver and he said, "sorry running behind, be there in 10 min.". 1 hour later and 90 min outside of the service window I called again, and they could connect with the driver because the store was closed for the day. 10/10 would not recommend...

Do not do business with a company that demands payment before the work is started. It may be great…read morework but this is not a customer first practice.

They repaired my damaged car and replaced the side view mirror with a defective one. No it has been…read moreclose to a month and I am driving around without a working side view mirror on passenger side and this is dangerous. Now the part is on backorder with no ETA. Poor quality control.

Second time they've serviced my vehicle. I got my 2011 Kia Soul from CarHop about a year ago and…read morehave needed in-warranty service-- once for a power steering issue and this most recent time we found out the engine just up and quit. As long as they had the parts they needed, they were expedient and communicative. I honestly couldn't recommend Victory enough!

Overtorqued and Overpriced. Same Labor Rates as Dealership…read moreat about $200 per Hour with Hit and Miss Repairs. NOT Happy. Went in for a full brake job on a 2010 Prius. I supplied pads and rotors for all 4 axles. Was informed that, in addition, both rear calipers needed replacement. Total bill was estimated at about $1800. I swallowed hard and said OK. Went in to pick up vehicle next day. Lug Nuts were over torqued on all 4 wheels forcing me to return vehicle. Promised all was good. One week later, replaced rear brake caliper was leaking and turning on multiple dash lights. Asked for a price reduction from their $1100 labor bill (for 5 hours work). I was told "You agreed to it." How about I agree to never let you touch my families' vehicles again and inform the public of your sloppy and overpriced service?! I requested to take my vehicle to an alternate shop of my choice to complete repairs at Victory's expense. Victory insisted that I return it to them. Questions about how my vehicle was repaired went unanswered / ignored. Two separate inquires from the Better Business Bureau (BBB) and Minnesota State Attorney General's office could not get them to admit their sloppy work. My position is that Victory Auto has failed to demonstrate a level of competency from their two prior errors that I can in good faith trust them to complete the repairs completely and safely. Hence my request for reimbursement and to take my vehicle to an alternate garage of my choice. You may think that I'm a whiny customer who is never satisfied. I don't believe that's true. I had an ongoing relationship with another garage that lasted over 30 years. That garage owner has since retired. In those 30 years, I NEVER had a single issue with a vehicle's repair quality. Since visiting Victory, I am two for two on Poor / Subpar service. First visit, they misdiagnosed an AC issue. I eventually solved it myself. Second and more serious visit, I am left with a vehicle that I have had to have another shop correct Victory's errors for an additional $400 prior to it being road worthy. I'm 63 years old. Been wrenching and working on cars since I was 13. I've never seen a more messed up Shop. AVOID!

I brought my 2022 Subaru outback in for an estimate on June 8th, with a front fender loose and…read morehanging a bit off, and Ian gave me an estimate and at first wasn't sure how long it would take, but as I needed it asap, he said he would push it through. I got a call it was finished on the 9th and I couldn't have been happier, thanks to Ian. It was washed and cleaned inside and out, and I was able to drive away with a fixed fender. And the price was well within reason!

Amazing customer Service!…read more I brought in my 2024 Toyota Prius that had a couple small scratches in the clear coat that LaMettrys buffed out for FREE. They serviced me right on the spot and only took a few minutes. Special shout out to Del, Kegan, and his team! I couldn't be happier!