They manage to fit me in with their schedule pretty well. Saved me money on a couple occasions…read more.. Would have given 4/5 stars but the glass replacement guy who came here (same owners of both businesses?) did his work while other repairs were happening and even somehow moved my park sticker to my new window saving me a little more on a duplicate fee. Top Service, would recommend to friends.

I took my 2002 Yukon in for an oil change. While my vehicle was there, they told me about their…read moredetail service. I took them up on this service and let them know that I didn't expect miracles but would just be happy for a shampoo and exterior shine. The price was very fair! When I picked my vehicle up I could not believe the difference. My truck looks brand new! They did an awesome job! They gave me a ride to work too! They also left quotes for me on upcoming mechanical issues that I need to think about doing. What an experience! I highly recommend their services.

Thank you to Brad's team for repairing a derailed drive-side window of my Toyota Highlander. Brad…read moreaccommodated my repair request promptly, and his team executed a professional and clean job repair at a very competitive price. I highly recommend Brand Hanson's ProFinisher shop. Adelmo Monsalve, Ph.D.

Truck was in 3x.paint had runs clear coat had runs. Worst…read morecustomer service ever!!!! Brad the owner is a complete spineless loser! Refused to fix my truck rite even after I had 2 other shops tell me the work he did was unreal and needed to be redone! I will never say anything good. And don't pay a done before u look at your vehicle if your stupid enough to bring it to him

I had my windshield replaced, and the experience was excellent. Scheduling was easy I just did it…read moreonline. They also confirm your services through text. The staff was very friendly and gave clear instructions of where to leave our car to be serviced. I just went to the nearby shops while I waited. It was actually completed faster than expected. Everything was done perfectly. It was covered by my insurance and payment was a very easy process. Doesn't get any better than free. I recommend it.

Safelite provided professional, efficient, and timely service. Scheduling was easy through their…read moreonline system, and the entire process was smooth. Highly recommend!

My beloved 2019 Bolt lost its life in a Costco parking lot--a car exiting the gas pumps at the…read moreweirdly ill-designed gas station pulled right into my passenger side as I was innocently driving by, crunching both doors and quarter panels. No argument about fault, as the other driver immediately took full responsibility. His insurer had me take it to a shop on their list in my area, and I selected LaMettry's. Squeaky-clean place, super nice guy who struck me as very experienced and knowledgeable--he opened the passenger door, and the bent frame was revealed. Their photos and estimate confirmed that it was totaled, and the insurance co offered a relatively reasonable settlement. I hope I never have reason to return for collision repair! But if I do, I'll definitely go to this LaMettry's.

Do not use them and do not have insurance pay them directly. I was told it would be around 3 weeks…read morefor my car to be fixed back in January 2026. Given that, I had the insurance check sent to them. Over months, the salesperson/rep lied to me about delays and reasons my part was not in. 8 months later my car is still not fixed, and I had to get my insurance company involved to request they return the money. Now that the money needs to be returned, they are saying it takes them up to 2 months to cut a check to return the funds. This entire experience has been a nightmare. Do not use them.

Service window 12pm - 4 pm. So made sure to take off work the end of the day to be present for…read moreservice. 4 pm rolls around and no repair man. Called at 4:15 to see where they were (phone automation was also awful), they connected with the driver and he said, "sorry running behind, be there in 10 min.". 1 hour later and 90 min outside of the service window I called again, and they could connect with the driver because the store was closed for the day. 10/10 would not recommend...

I used to be a fan of Safelite until this past experience. Scheduled a day to have the mobile tech…read morecome out and replace my glass. Two days later I took off the day to have my glass repaired from a big crack. The tech came out at approximately 11:55am and my appointment was scheduled for the hours of 8 to noon. I met him in the driveway and immediately he stated he could not do the car at my place because it was a convertible and because of the cosmetic windshield garnishes which are brittle. I told him I took the day off, which in my line of work is quite a bit of money lost. He stated that they would have to do it at the store location in Apple Valley. I told him to make an appointment for me and it was agreed upon that I would drop off the car that evening and they would be able to do the car the next day because their technician had 40 years of experience. The next day I got a call from Matt the technician stating I would need to get new garnishes (surrounds) for the windshield because mine were already broken. Later in the day I called back Matt to get the number to talk to Brian the manager. Upon speaking with Brian, he told me they hadn't even started the windshield replacement because they didn't have the garnishes for the windshield. He stated they would try to get them from the dealer. I told him he was wasting his time and that Mazda is the only place you can get them now as the Fiat ones are no longer in production. Brian and I went around and around and I told him he was wasting his and my time by postponing doing the windshield due to no decorative garnishes being at the Fiat dealer. I let the car sit there until Saturday as my displeasure of Brian not listening to my concerns and picked it up from the lady at the front desk. She told me the garnishes were on backorder and they could be 3 days, three weeks, or six months out. I asked her if Brian checked into the Miata ND ones and she stated they will not fit my car and that the experience of 40 years from their tech said so. After really voicing my displeasure and making the statement that they were being like a tire shop that wouldn't fix my flat because I didn't have a matching hub cap, I left with my broken windshield. Fast forward one week. I ordered the exact replacement garnishes from Walser Mazda in Burnsville and the three pieces of garnishes were overnighted from Chicago, and in my hands the following evening. Today, my windshield was replaced with the new garnishes in my driveway, zero issues by a local shop and all of it went through my insurance without a hiccup. The incompetence of the lady at the front desk, the tech with a supposed 40 years of experience, and especially the Manager Brian was next level. I haven't had such a terrible customer service experience in years. And in the end...this customer was exactly right and now I have a driveable car again. Thanks for nothing Safelite.

Do not do business with a company that demands payment before the work is started. It may be great…read morework but this is not a customer first practice.

They repaired my damaged car and replaced the side view mirror with a defective one. No it has been…read moreclose to a month and I am driving around without a working side view mirror on passenger side and this is dangerous. Now the part is on backorder with no ETA. Poor quality control.

Second time they've serviced my vehicle. I got my 2011 Kia Soul from CarHop about a year ago and…read morehave needed in-warranty service-- once for a power steering issue and this most recent time we found out the engine just up and quit. As long as they had the parts they needed, they were expedient and communicative. I honestly couldn't recommend Victory enough!

Overtorqued and Overpriced. Same Labor Rates as Dealership…read moreat about $200 per Hour with Hit and Miss Repairs. NOT Happy. Went in for a full brake job on a 2010 Prius. I supplied pads and rotors for all 4 axles. Was informed that, in addition, both rear calipers needed replacement. Total bill was estimated at about $1800. I swallowed hard and said OK. Went in to pick up vehicle next day. Lug Nuts were over torqued on all 4 wheels forcing me to return vehicle. Promised all was good. One week later, replaced rear brake caliper was leaking and turning on multiple dash lights. Asked for a price reduction from their $1100 labor bill (for 5 hours work). I was told "You agreed to it." How about I agree to never let you touch my families' vehicles again and inform the public of your sloppy and overpriced service?! I requested to take my vehicle to an alternate shop of my choice to complete repairs at Victory's expense. Victory insisted that I return it to them. Questions about how my vehicle was repaired went unanswered / ignored. Two separate inquires from the Better Business Bureau (BBB) and Minnesota State Attorney General's office could not get them to admit their sloppy work. My position is that Victory Auto has failed to demonstrate a level of competency from their two prior errors that I can in good faith trust them to complete the repairs completely and safely. Hence my request for reimbursement and to take my vehicle to an alternate garage of my choice. You may think that I'm a whiny customer who is never satisfied. I don't believe that's true. I had an ongoing relationship with another garage that lasted over 30 years. That garage owner has since retired. In those 30 years, I NEVER had a single issue with a vehicle's repair quality. Since visiting Victory, I am two for two on Poor / Subpar service. First visit, they misdiagnosed an AC issue. I eventually solved it myself. Second and more serious visit, I am left with a vehicle that I have had to have another shop correct Victory's errors for an additional $400 prior to it being road worthy. I'm 63 years old. Been wrenching and working on cars since I was 13. I've never seen a more messed up Shop. AVOID!

Amazing customer Service!…read more I brought in my 2024 Toyota Prius that had a couple small scratches in the clear coat that LaMettrys buffed out for FREE. They serviced me right on the spot and only took a few minutes. Special shout out to Del, Kegan, and his team! I couldn't be happier!

My new 2024 Honda Civic Type R in Championship White was brought here to resolve some paint issues…read more Told the dealer my concerns about potential joyriding, but it seems like the body shop didn't get the memo. Honestly, their work is excellent BUT for anyone who has a rarer and nicer than usual car, please have second thoughts about coming here. I had a few issues with how they treated my car and how they had a few hard pulls in my car without consent since the car was only in for paintwork. Every time i got my car back, there was always some issue caused by the shop. NOTE FOR THE SHOP: People are watching and they paid for these vehicles with their hard earned money. Please treat customer cars with more respect and don't joyride their vehicles

The team at Caliber Collision was amazing. Their focus on quality and fixing the car right was sooo…read morevaluable. I worked with Noah and team to fix my after market headlights on my TSX and they weee so knowledgeable on parts, the how-to and working with my schedule. It was really affordable too - just a great experience. A huge thanks to them for fixing a long standing electrical issue with my car

Shout out to the GM, Drew, and the receptionist, Alex! They both took great care of me and my…read morevehicle when I stopped in there recently. When I just barely swiped the side of my garage door with my Mazda CX-30, the front tire plastic cladding took the brunt of the damage. Instead of charging me a bunch to fix it as I was half expecting, Drew offered to do what he could to buff out the small scratches on the paint (most came out) and then looked up a replacement plastic part from a local Mazda dealer that I could go pick up myself and he'd install at no charge. Took him 10 minutes to buff and 20 minutes to install the part. I can't tell you how impressed and relieved I was at the generosity and honesty they showed to a new customer that ended up being a simple fix. Thank you Caliber! You now have a new customer for life!