Safelite provided professional, efficient, and timely service. Scheduling was easy through their online system, and the entire process was smooth. Highly recommend! read more

I had my windshield replaced, and the experience was excellent. Scheduling was easy I just did it online. They also confirm your services through text. The staff was very friendly and gave clear instructions of where to leave our car to be serviced. I just went to the nearby shops while I waited. It was actually completed faster than expected. Everything was done perfectly. It was covered by my insurance and payment was a very easy process. Doesn't get any better than free. I recommend it. read more

Safelite AutoGlass - Auto Glass Services Near Me - Eden Prairie, Minnesota

horrible experience - if they had zero stars, I would give them that. Scheduled them to come to my husband's job and they were late. He had to stay at work an extra hour and then they told him that they didn't have the right piece of glass with all the safety features and he would have to schedule in the emEden Prairie store. Two weeks later we are at the shop and 3 hours later they tell us that the glass they ordered isn't the correct glass with the safety features, they have to re-order a different piece of glass. Now I am here currently for the THIRD appt. dropped my car off at 1 PM. It is 5 PM and they haven't even started the replacement!! this location is very shortstaffed. They told me that they didn't have enough people in and they had to call in another technician, but it should be out by 7:30 PM even though the shop closes at 5 PM. This is my whole day and my third attempt of getting this glass replaced!! I hope they do a good job and I'm extremely disappointed with this company. I'll never use them again! Personally, I think they should put less money into their commercials, more money into their people and their business!! read more

I recently had the pleasure of visiting Safelite for what I thought would be a simple windshield chip repair -- less than half an inch, nothing major. Little did I know, I was about to witness a live demonstration of how a "minor fix" can turn into a full-blown windshield replacement! In just 20 minutes, the chip became a beautiful, spreading crack -- and the best part? I was kindly informed that I'd get the privilege of paying for the new windshield myself. What an innovative customer experience model! Their customer care team deserves a special mention -- they have mastered the art of promising callbacks from managers who, I assume, exist only in legend. I've opened multiple cases, and each one ends with the same vanishing act. Needless to say, my trust in this company is now as shattered as my windshield. I wouldn't recommend Safelite to anyone -- unless, of course, you're looking for an adventure in disappointment. read more

Got glass replaced. I request OEM and they were able to do that with no cash out of pocket. Service was professional and fast.

I have come to my breaking point with make believe fees. A $40 recycling fee? No other glass company charges this and they do the job for less. These add ons let them fool you they are the same price as everyone else until the bill. read more

Amazing team - quick service - they made my day!! We've used them before for remote service too!! read more

I went online and got 3 prices Safelite had the lowest price I brought it in go a call said the had the wrong windshield. Rescedualed and work was done in a timely matter the price came out higher then the original quote. I called safelite customer the gal said it would be corrected when they invoice. It didn't happen the guy said it's a bigger windshield and it cost more. I went and looked at the original quote there system defaulted to a differnt model. After the service the were the highest price from the 3 quotes. Never again go to safelite. Kim read more

Very Poor. We dropped off car twice to replace auto windshield with an appointment. Both times they failed to let us know they didn't have the correct part in stock. Drove 20 miles. Would have been nice they called and let us know ahead of time. Communication is very poor. Can't comment on service quality because we still have a broken windshield. Looking for a new company now. read more

I'm finding dealing with Safelite not as friendly as it used to be... Since they've moved to completely online there's no way to talk to anyone, there was a web chat however when the web chat was over I was told to go to the dealer I had a couple questions about my car windshield they didn't seem to be able to answer, I feel like Covid has made us all disconnected. If we can't resolve it by ourselves I guess it doesn't get done. Bring back your phone service or at least call people back on a waiting line for questions that cannot be answered by your drop-down menu read more

Broke my windshield in a manner that insurance didn't cover it. Got a quote and an appointment for cheap and in a timely manner. My Ford F-150 King Ranch has a special decal on the top of the glass, I wanted to keep it original and it was a little more of a wait for the special order than for just a regular panel of glass. That was fine. When it was time for my appointment, I dropped my truck and keys off and it was easy, convenient, and the service was friendly. I was to expect a call when the service was done. I got a call saying the tech broke the new windshield. Ok. I get it, accidents happen. They offered to replace it with a "regular" pane of glass. I wanted to keep my truck original and I told them it was fine, I would wait for a new one to be ordered. I got another appointment scheduled. I was a little annoyed at this point but I was still getting what I ordered, just at a later date. When I got to the shop to pick my truck up, The new windshield had a crack that was almost exactly where the old one had its break. No worries. I got in my truck to go to a soccer tournament that I was coaching in, and I'm running late at this point. I see debris littering the whole cab of my truck. Not sure what it was exactly, it looked like metal/glass shavings. It was all over my dash, in the cup holders, upholstery, in the vents, and every crack and crevice. I was especially annoyed because I spent 6 hours the day before detailing my truck. It was immaculate before, and I was appalled at the condition in which it was returned. I complained and was given a card with the number of the manager. It was a Saturday and I guess they don't have a weekend manager so I had to wait till the next Monday at noon (when I was at work) to get a call back. I was offered $75 dollars off my installation. About 10%. A few days later I was showing a co worker the windshield and they pointed out that there are some plastic tabs/ hole covers on the plastic directly below the windshield on the outside of my truck that were missing. 1. Had to wait longer due to technician error. 2. Truck cab was left in a poor state due to debris, 3. Parts are missing from my truck. Still waiting for my appointment (tomorrow) to see if any more damage will be done. Overall- I would not recommend or return to Safelite in Eden Prairie. read more

My car isn't very nice, but it works, and it's mine. I took it in, dropped it off, and discovered that the door catch (the thing that keeps the door from flying way open) was now broken. Upon bringing this up, and pointing out it was now broken, I was told it wasn't possible they did it. And because I didn't document that it worked before, they refused to fix it. It's a $60 part. It's not about the money for me. It was working when I dropped it off, broken when I picked it up. So they are effectively calling me a liar, over a $60 part. So I guess my advice, if you go there, take a FULL VIDEO of your entire car, and exactly every thing working as it should right at drop off. If they damage your car, and you can't prove 100% it was like that AT DROP OFF, then too bad for you. read more

Safelite AutoGlass - This is the door stop that is now broken. $60 would have fixed it, but I guess they would have many negative reviews over this. - Auto Glass Services Near Me - Eden Prairie, Minnesota

Steered to Safelite by Progressive. Small rock chip. Safelite cracked the windshield with their crappy techs. So now I need to buy a new windshield with $750 deductible. Screwed by Safelite and Progressive. Wow!! read more

I have always had great luck with Safelight. This time they installed the glass. They could not calibate the glass so my sensors would work. They told me to come back and still nothing. Now I have to go to the dealer. the car is Nissan Sentra 2021. read more

i needed a new windshield because of a rock hitting and causing a high crack. I called Safelite Auto Glass, they are a class act. I was informed throughout the whole process what my options would be, the time approx each step would take, where I could wait and how everything was going. I was impressed by the comfortable waiting area. excellent service!! read more

Brought my car here through a Progressive claim and had arguably the worst customer service experience of my life. First of all, they broke something on my new windshield prior to installing it and were not able to perform the services, which isn't that big of a deal but worth noting. After I had come back to pick up my car though I noticed some adhesive strips sticking upwards on my A-pillar from the dash, I proceeded to ask management about it to which they replied they could not have caused that to happen (which very well could be true), but then they allowed one of their hot-headed window techs to come out and take a look at it. The tech acted aggressive and proceeded to rip out the adhesive strip, which now needs to be replaced. I have spent countless hours trying to get in contact with customer service to correct the situation and have hit a ridiculous number of roadblocks. I would not recommend anyone uses Safelite for if something ends up going wrong, they make it extremely difficult to fix. read more

Terrible experience. A traveling team came to fix my windshield at work. There was a dent in my car after they replaced the windshield. I called the customer service phone line two days later... nothing happened. Followed up numerous times and even went to the shop- drove out there- to meet with the manager to discuss getting the damage fixed. I filed a BBB because the shop manager never followed-up with me as he said he would. I have insurance through USAA and they are amazing; I'm appalled at this third-party provider they use for windshield replacement. I urge you to consider elsewhere before taking your vehicle there; this was by far the worst customer experience I've ever had. read more

Outstanding! I can't say enough good things about these guys. They really went above and beyond for me. I came in because I had noticed my windshields seal seemed to be leaking, and wanted to have it replace. They were very informative, and made sure I knew everything that they were doing. They even went out of their way to check and make sure it was the windshield and not something else! In the end they saved me quite the pretty penny by reinstalling my original windshield, instead of charging me for new glass. Not only did it save me money, but it prevented waste! I would absolutely recommend these guys to anyone. Friendly, kind, and honest! read more

I had a small chip in my windshield replaced this morning by a Safelite technician. He was a younger gentleman (Joseph), and was probably one of the most polite human beings I've ever come in contact with. He arrived on the earlier half of the estimated arrival window which is always a plus. Polite, courteous, professional, and helpful! I've never had anything done by them in the past, but they were referred to me by my vehicle insurance company. I was truly impressed! I knew that the "cosmetic" part of it wouldn't be perfect, but that the structural aspect of it would be sound again. They made that clear through both my insurance company, and by Safelite as well - so there were no surprises. I'm not entirely sure which location he was coming from, but the repair was done in Bloomington, MN. I hope that the technician who helped me today (Joseph) gets some serious positive recognition at work. If a company was filled with people like him, their customer service would be "second to none." read more

I had a pretty basic windshield crack repair service done. Made a claim through my insurance and they set me up with an appt with this facility. The front desk was very curteous and the technician was also kind (customer service is huge for me). They didn't try to upsell anything and I didn't have any surprise charges (insurance is paying 100% so I didn't have to bust out the wallet at all). Altogether the service was quick, friendly, and efficient. read more

Really great experience. They replaced my windshield, AND cleaned my other windows and floor mats. I didn't ask them to that, but I'm very happy they did. The TV in the lobby was nice and free WiFi too. I watched TV most of the time. It took about 1.5 hours, so plan ahead if you don't want to wait in the lobby. read more

Wayne was fantastic. He did a great job fixing our windshield and went above and beyond by cleaning all the windows and vacuuming out our car. I absolutely recommend him. read more

They came out to fix a chip in the windshield but after finishing it it still was mildly visible. Discussed with technician who then said that the whole windsheld could be replaced instead with no cost to us and covered by insurance. So , appointment was set up for later date to come replace windshield. Different technician came last week and replaced windshield and that is when he told us we owe $500!!! Quite a difference between NO Cost and $500. Definitely would NOT have replaced the windshield knowing the correct information. Asked to speak with manager who later called and said he didn't know why we were told there would be no cost but he had to get paid "something." Manager said $350 would cover their costs. So, got stuck paying $350 for something we were told wouldn't cost us anything. I don't know how often this happens at this location but very unprofessional for them to not cover their own mistake. Just poor. Do not go to this location!! read more

I had a badly cracked windshield, and they replaced it with no fuss or muss. Because of COVID they had me park it in the driveway with the keys in it, so I didn't even have to come out. read more

Technician was friendly and experienced: worked for the company for 30 years. Came to my home and had the work finished in 40 minutes. I went through Liberty Mutual insurance and schedule an appointment online. Hassle free. read more

Okay - so I know my last review was a rave review & as much as I appreciate how Safelite handled the following situation - I took off a star because of the HASSLE of getting my window/door fixed. So car gets broken into - take car in - fix window - go home - is the normal process. Well this is the process that happened with my car: car gets broken into - take car in to get fixed - window fixed - window not fixed correctly & wouldn't roll down automatically - take car in to get this fixed - window fixed correctly - window now is very picky as to when it rolls down and up - schedule to get this problem fixed - guy's car breaks down and he sends someone else out - this guy leaves within 5 minute because he doesn't know what to do - schedule another appointment WITHOUT telling me about this appointment - come to fix my window - window now rolls up and down with no problem - but now car door locks me in the car & causes my car to beep (if you have a Nissan with push to start you know what I'm talking about). They have absolutely no idea what is wrong - but they do pay for me to take my car to the dealership to get fixed. So - they really did take care of the problems with my car - but it caused a lot of frustration & me having to drive a horrible rental car for the week but it is fixed now & I would still recommend Safelite to friends - but I just wish it was less of a hassle. read more

Finally got around to getting that windshield replaced. Thanks for furthering the destruction of my vehicle, MN winters. Called, got an appt. It was about 1.5 weeks out for them to come to my place of work. No prob. Got a call and an email day of. Cool. Got a call when he was arriving, confirmed vehicle and details. Cool Got a call when he was done with details and a few little extras. Very cool. Great service. Install looks great and haven't had a problem with it since. read more

It was -15 below windchill this morning and I was worried that since I don't have a garage that my service would need to be moved to next week, as I obviously wouldn't want someone working outside in that weather. My technician came out to pick up my car to perform the service at the shop in Eden Prairie. What a total surprise that was! Matthew was even cool and understanding of the incorrect address that I should have checked in the email sent to me prior to the appointment. I am super impressed with how everything happened today and can't thank Matthew enough for keeping the appointment, being super professional and unbelievably getting this appointment done on time. Thank you for amazing service! read more

I want to thank Adam @ Safelite for working with me and my insurance to get my windshield repaired. He made it very easy for me by connecting my insurance company to me all in the same call so we didn't have a run around of information. He also got my brand new windshield installed in a few hours while I expected it to take much longer. These guys are great to work with and I highly recommend them! read more

Safelite was awesome, from start to finish. Their online appointment system is modern and user friendly. They sent a super friendly technician to my office, who explained the process and let me use his phone when I had some questions for his colleague about insurance coverage. He repaired my windshield quickly and even washed my windows. Highly recommended. read more

My insurance company uses Safelite and it's a good thing. I needed my windshield replaced and put in the wrong specs. When the technician arrived (on time) and realized the problem he went and got the right one and still managed to get the job done within the allotted timeframe. He was also polite and friendly, and my windshield looks perfect. read more

This was a completely quick and painless process. They were ready for me when I arrived, got the work done quickly and got me in my way. I was very impressed with the shop, its employees and my experience. I also feel good about Safelite's glass recycling practices, which I never would have considered. read more

Did not properly put outside windshield frame back together and did not vacuum inside. Partials from installation on dashboard and seats. Great last year when I had it done but, not this year. read more

I had gotten my windshield replaced Monday and I had no consultation in the beginning/inspection done with me present I was just sent on my way. and once I got back I was only able to speak with the receptionist who said "don't wash your car for a couple days." and that's it. I then ended up with a very SMALL rock chip the exact same day which caused a HUGE crack in my windshield. I called and they said they would forward my information to the executive team and I would receive a call the next morning. NO ONE CALLED. so by 2:00 I decided to call them myself. and they recommended I go into any location and have them make sure that it wasn't just a stress crack because if so they would then replace it for free but of course it wasn't and they explained I would need a new windshield and the best they can do is give me $50 dollars off of another one.... now don't get me wrong I understand that this wasn't their fault that I got a rock chip but I wasn't understanding how a rock so small could crack my windshield as bad as it did.. there was no empathy.. nothing they were absolutely rude. I then scheduled an appointment to get another one but thought I should do my research and wow am I glad I did! I ended up going with NOVUS glass in Shakopee who charged me $260 dollars and was able to come to me the next day. he also thought that for as big of a company that safelite is that it was crazy they would only give $50 dollars off! as he was taking off my windshield it was hard to get off because it was up too high on one side. as well as the fact that the product was awful, cheap and not sturdy. of course the windshield cracked where there was already a crack when he was taking it off but also the entire windshield cracked EVERYWHERE showing the poor quality in product. he showed us his product vs how flimsy safelite product was and explained that to keep cost down they manufacture their own glass which is apparently just SHIT. excuse my language. will NEVER return to safelite I am so disappointed. read more