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    Safelite AutoGlass

    2.8 (23 reviews)
    Open 8:00 am - 5:00 pm

    Services - Safelite AutoGlass

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    3 More Services

    Auto window replacement

    Auto windshield repair

    Auto windshield replacement

    Safelite AutoGlass Photos

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    1st part of Text correspondence where I was asked for VIN even though I had already provided in the online form.
    Ryan N.

    Absolutely abysmal. This was hands-down one of the most frustrating, incompetent service experiences I've ever endured. I submitted a service request online, which required my VIN to even proceed. I entered it, scheduled the earliest available appointment--ten days out--and thought I was set. But no. That same day, I got a text asking for my VIN again. Fine. I sent it again. Then, just 36 hours before my appointment, I get a cryptic text: "Sorry you cancelled your appointment... click here to reschedule." I never cancelled anything. No explanation. No courtesy call. Just a passive-aggressive text telling me to start over. I called their 800 number, which was its own special kind of torture. Their phone system is a labyrinth of useless prompts designed to keep you from ever reaching a human. After more than ten minutes of button-mashing frustration, I finally got someone on the line. Her explanation? "We cancelled your appointment because we didn't have your VIN." Are you kidding me? I gave it to them twice. They couldn't be bothered to double-check or pick up the phone--they just nuked the appointment and expected me to wait another two weeks. This isn't just bad service. It's a masterclass in how to alienate customers with laziness, poor communication, and a total lack of accountability. Avoid at all costs.

    Molding not installed correct

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    Photo of KC C.
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    2 years ago

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    Awesome! Thanks for choosing Safelite, KC.

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    3 months ago

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    Your frustration is understandable, Jacob. Sorry we let you down.

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    26 days ago

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    Sorry for letting you down, Lynsi.

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    30 days ago

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    11 months ago

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    1 year ago

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    Sorry for not delivering the best experience, Carrie.

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    6 years ago

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    2 years ago

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    4 years ago

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    4 years ago

    Our technician was on time. He was nice and did a great job.

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    It's great to hear you had a great experience, Donny!

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    5 years ago

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    6 years ago

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    6 years ago

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    3 years ago

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    8 years ago

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    5 years ago

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    We are proud to have your business! Thanks so much for sharing.

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    6 years ago

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    8 years ago

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    6 years ago

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    12 years ago

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    7 years ago

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    8 years ago

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    8 years ago

    Had my Jeep's windshield replaced. Fast, flawless, professional service. Very pleased with the experience.

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    Ask the Community - Safelite AutoGlass

    Safelite AutoGlass - autoglass - Updated July 2026

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