Jack ass at the front counter laughed when I asked for a big bag to cover up my purchase so it…read morewasn't just sitting in the open in the backseat of my truck. He was also trying to flirt with the girl co worker as we did the transaction he honestly was a chud.

I trusted Geek Squad with a simple screen repair on September 15 and paid $29 plus tax. During…read morediagnostics, they said my phone needed a factory reset, but it then couldn't connect to Apple's servers and became completely unusable. I had to use a loaner phone for the day while they ordered a replacement of the same model. Because of this mistake, I lost over a year of memories, from March 2022 to September 2023, including my child's first months and milestones. I am extremely disappointed in the lack of caution and communication and want Geek Squad and Best Buy to understand the personal impact and inconvenience this caused. You're better off going somewhere else to get your screen fixed or head to San Antonio Apple Store to get your fixed screen

Buying printer components for an HP printer went great. Price was excellent. Help was great and…read morealso got a cable for my TV to hook up

Marco's attended my business needs. He was extremely knowledgeable and was able to help me very…read morequickly. His expertise surpassed that of many bravo Marcos job well done.! This is my third time returning to the store and they've always had what I needed opposed to other stores.!

My step father took his desk top computer in because he needed a printer to be connected. It turned…read moreout the printer had already been installed and all that needed to be done was to get rid of the old printer which was still running on the computer. I believe "David" was the guy that helped us out. He didn't charge us a penny. He was extremely nice and answered any questions we had as to why the printer was not working. I'm sure we'll be bringing more business his way in the future.

Instead of backing the products they sell, they make you purchase a warranty. If you do not and go…read morehome and it doesn't work anymore you are out of luck. $120 down the drain. My son couldn't afford to purchase the warranty. Left message for manager to try and resolve and never got a return call. Why isn't the 30 day warranty included in the price??? Because they WANT to rip you off! Horrible business practices. I wish my son would've looked at reviews before using these crooks.

Trey was extremely helpful .I was able to find a great printer. He took time to review all the…read morefeatures and benefits of the different printers.

I was upset with the store manager. I arrived well before closing to print. One of their machines…read morehad issues and stopped delayed and stopped my job. Suddenly, a manager came out of nowhere stating I had to leave! I told him no. He didn't want to heart story. Well, I don't care, because it was their fault. The wonderful lady helping me didn't make me leave. I do a lot of business here. DISAPPOINTED! Customer service matters.

Zero Stars. Do NOT do an Online PickUp order, just order from Amazon. This store is totally inept…read moreand incapable of completing the simplest order. Needed 18 binders received 6. Check your orders before departing.

Absolutely worst customer service. I had an online pickup order, walked in, was "helped" by Jayden…read more He looked bothered when I asked where I should go to pick up the order. He pointed to an area by the wall and said they moved it. I said okay. As I proceeded to the pickup area, I could not find my order. I walked back to Jayden and told him I was sorry and I couldn't find it. He sighed and said "Well is it even ready?" He then told me he was the only worker in the front and asked for help on his mic and had me walk to the center of the store to get help from another worker. As this new worker, lee is helping me and can't find the order, he calls back Jayden and Jayden says "Well the card probably declined, that's what happened, you'll have to go through customer service" and walked away.... 10 minutes later of waiting THEY FOUND MY ORDER. So looks like the card DIDN'T decline and it was failure on THEIR end. I did not appreciate the assumption of a declined card nor did I like feeling like I was a bother. I came to pick up this order for my mother who has a broken leg and did not appreciate the level of disrespect.

Honest and professional. Great place to take your old Laptops for quick disposal and a few bucks…read morein your pocket.

I've brought two separate laptops to this business. The first was a problem with the connection…read morefor the power supply coming loose on the main board. They opened the computer, soldered the connector back down and did it on a rush job situation. Charged a reasonable rate and the turnaround was great. So...with that very positive experience behind me, a second computer needed work on a part for the display ...and the computer was just barely out of warranty. This means that the computer was just barely a year old. And it was a Hewlett-Packard. I take the machine in...it was a rather expensive one. The light behind the screen wasn't coming on. The tech opens the bezel of the screen, pokes around and turns to me and says that the part isn't available anymore. I tried to explain that the computer was just barely out of warranty. The tech (who happens to be the owner) tells me with a straight face that the part cannot be found, the computer can't be repaired. BUT...he says he'd offer around $600 for the machine because he could parts it out. I told him to close the machine up and I'd take it with me. I take it back to my boss (it was his computer) and tell him that I'd like to try and take it to CompUSA (back when they were still open, obviously) and he approved. Next day, I take it to their service counter, the guy opens it up and says that the repair would cost about $150 and could be done within a couple days as that's how long it would take to get the part. I told him about what I was told at the Laptop Shop and he said that there is absolutely no shortage of parts for the computer. I had the repair done, it was ready in 3 days and cost $160. Now...why would the LTS offer $600 for a machine...knowing that the part and repair could be done?? Personally, if someone was willing to sell a machine worth over $2000 to me for 600 and I only needed to put in a part that's less than $150 to have a fully functional machine...I'd do it in a heartbeat. That's if they were willing and had knowledge that's what I was doing. Make up your own mind. But mine was made up as soon as I got the repaired computer back...fully functional and done even though the part supposedly wasn't available. We've had to have a couple other laptops looked at since this incident...but they won't be brought here.