In our area we have 4 options, grande, AT&T, dish, and time warner. I have been with grande for…read moreover 10 years now but have on a few occasions thought about leaving for a better deal. Each time I do my research I end up staying with Grande. Nobody can get close to the 400 Mbps speed, time warner is the fastest @ 50 and at&t brags about their "super fast" 12 Mbps! Grande like all of the other companies has low entry packages that begin to creep up after 6 months so you have to change plans every 6-12 months to keep getting the best deal. This is why they lose a star. Service is better than any I have seen, tech support is in Texas! Technicians give you specific time frames and call before they show up for installations. I am sticking with them but be warned grande, AT&T is putting fiber optic lines in my neighborhood so I will be reviewing my plan as soon as they roll out their new offers.....gotta love free market competition!

I am highly disappointed with the deceptive billing practices at Astound Broadband. I called to…read morecancel my service, and the representative explicitly confirmed that my account would be deactivated that same day with no further charges. My account was fully paid off and up to date at the time of the call. Nearly a month later, I discovered I was still being charged. When I called back to investigate, a different representative claimed I was charged because I canceled in the middle of a billing cycle. This contradicts exactly what I was told during my initial cancellation. Astound needs to honor the original agreement made by their representative and refund these unauthorized charges.

Great experience at the Spectrum store on Saratoga! Store…read moreSpecialist Frank Lopez and Assistant Store Manager Monica Musella-Robledo are fantastic to work with. We recently moved to Corpus Christi from N/W Indiana & my wife & I decided to switch our cell phone service to Spectrum. Our previous carrier was Comcast Xfinity, and they were a complete nightmare to deal with. I spent 3 1/2 hrs on the phone with Comcast the day before simply trying to unlock our phones, and was given a unlock code. After arriving at the Spectrum store, it turns out the phones were not unlocked & the codes didn't work. Frank Lopez and Monica Musella-Robledo worked with us for well over an hour, most of the time on hold with Comcast, and were finally able to get the job done. I really appreciate the patience of both of them. I strongly recommend anyone needing Cable/internet and cell phone service give Spectrum a try.

SPECTRUM \ CHARTER IS THE PITS…read more They Give the total run-around. Overly reliant on "AI", they are hyper-compartmentalized: one department has no idea what the other is doing - the scripted "solutions" are misleading & if not downright contradictory. Their rates are jacked, their hold times long, the "hold music" is maddeningly redundant; their in-person "brick & mortar" is ill equipped to cope with anything complex ; the 'in person' crew defers the customer back through phoning the company's myriad (833) (855) (800)#'s that all lead to the same, rote, automated prompt designed strictly for bill payment. Spectrum / Charter gives no care for resolution - rather - they are structured for LITIGIOUS evasion and will do everything to keep a person indentured to fines & fees. *** And *** Their actual service konks out chronically. - NO CARE FOR RESOLUTION - THIS CORPORATION IS A GREEDY, EXTORTIVE, GASLIGHTING, UNACCOUNTABLE BULLY - - PRAY YOU, AVOID THEM

A year ago I purchased a satellite, wingate, in order to see college football games when we are…read morecamping... I was Told, and Advised that Directv was the easiest and best service to have.. That has been a total lie..... Monday I called to verify I can get service this weekend in Black Rock Park... he says when you get there call and we'll set it up! So on the way I called they changed the address . We have satellite but Not the local channels that we wanted to get... Sooo yesterday afternoon I call to change the Receiver we have here Not our home receiver... The person with Directtv Says "that is illegal and we are Not allowed to do that " "and I'm a supervisor for 6 years so I know ".., Why is it everyone else has been able to try to do this but this woman can't ". Our service has been nothing but trouble when we movied in house...I will be changing service next week!!!

From the owner: DIRECTV is the nation's number 1 digital satellite entertainment service provider. Using the most…read moreadvanced satellite technology, we deliver access to more than 250 channels of programming to homes and businesses. Now introducing DIRECTV Stream, the best of live TV and on demand. Stream local & national channels you love and thousands of On Demand titles. All your apps in one place and access to 7000+ apps like HBO Max™, Netflix, and Prime Video on Google Play on our exclusive DIRECTV Stream Device, with no annual contract.

So I scheduled installation for direct tv. Get not just one confirmation call but three. No one…read moreever showed up. Try calling direct tv customer service and put on hold over an hour. Find out I was rescheduled for two days later. Ok. Can live with that. Tech shows up late (I had 8-12 appointment, he showed up closer to 2. Again no big deal. Heck what is i day and a half waiting they still get my money. So installer complains about having to rewire equipment then does a terrible job hooking up equipment. Had to redo some of it because he didn't wire through entertainment center. Cost another 45 min trying to get it right. That is not my complaint. What really upsets (pisses) me is the fact he replaced satellite dish on roof and left old one tucked away on side yard so it took me a day to find it. Called customer service and was told I was not required to turn that equipment in. REALLY! They will be a charge me for any working equipment but leave me their trash and act like it is a favor that I am not required to return it. Can't get then to pick up their trash. We just bought house so that was never our satellite to begin with. So what do I do. They know I'm locked in contract so I have to stay. Can't afford not to. But the way their customer service and lack of care is, once my contract is up I'm gonna just do what younger generation does. Fire stick, Netflix or whatever the new thing is. I hope AT&T/ Direct Tv will feel it in their pocket books when customers get tired of their crap. Just ask the NFL

Will was prompt, professional and very flexible when we made changes. He installed a system in our…read morehome and did everything he said he would do and more. Highly recommended!

We had security cameras installed by William with Red Alarm the first time about a year ago. About…read more3 months we decided to have a higher grade of cameras installed. We called William and asked him to install them. He was here the next day and had them installed in about an hour and half. William did an excellent job with both installations. We are senior citizens and not very technical inclined and he took us step by step on how to operate them. I had to call him a couple of times for questions and he dropped everything to answer my call and questions. We were very pleased with the price for the cameras and installation. We showed our next door neighbor our cameras and monitor on how clear we could see everything that they asked for William's phone no. and they had him install cameras on their house. I highly recommend William w/ Red Alarm to be very fair and honest and would recommend him to anyone.. We are very pleased. Janice M.